Leaders in Medical Billing

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Melanie McGivney, Director of Operations at Impact Healthcare Solutions. With over 20 years of experience in revenue cycle management (RCM), Melanie shares insights on operational efficiency, building strong offshore relationships, and overcoming challenges in multi-state hospital billing. From onboarding best practices to the exciting future of AI, this conversation is packed with actionable takeaways for billing professionals aiming to improve processes and client relationships.  Sponsored by 4D Global, empowering medical billing companies through offshore staffing. 

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Sunil Konda, Chief Product Officer at SYNERGEN Health. With over 16 years of experience in healthcare technology, Sunil discusses how automation, AI, and cloud-based solutions are transforming the revenue cycle management (RCM) landscape. They delve into reducing inefficiencies, managing denials, enhancing patient engagement, and navigating challenges in technology adoption. This conversation is packed with actionable advice for RCM professionals looking to modernize and innovate their processes.      Sponsored by 4D Global, empowering medical billing companies through offshore staffing.     

In this episode of Leaders in Medical Billing, host Chanie Gluck continues the conversation with Sean McSweeney about how medical billing companies can differentiate themselves in a competitive RCM market. Sean emphasizes the importance of focusing on specialized services, leveraging technology, and aligning marketing strategies with client needs. Together, they discuss how to stand out without competing solely on price, the value of clear dashboards, and building trust through high-touch communication. From understanding the power of niche specialization to better client communication, this episode offers actionable strategies for medical billing professionals looking to stand out in 2025 and beyond.  To learn more about Sean and Voyant Health: https://voyanthealth.io/ Sponsored by 4D Global, empowering medical billing companies through offshore staffing. 

In this episode of Leaders in Medical Billing, Chanie Gluck speaks with Nio Queiro, the founder of Queiro Group and the Chief Strategy Officer for Nashville General Hospital. Nio shared her incredible journey in the healthcare industry, which spans over 30 years and includes roles such as the SVP of Revenue Cycle at Tufts Medicine and consulting positions with major organizations like Deloitte.  Nio's story is one of resilience and transformation. She recounted a life-changing health crisis in 2021 that led her to reevaluate her purpose and ultimately start her own consulting firm. Her firm focuses on organizational transformation, AI management, and leadership development, all aimed at creating empathy-led patient experiences.   One of the highlights of our conversation was Nio's book, "Joy Notes," which emphasizes the importance of finding joy even in difficult times. She explained how music and neuroscience can help shift our emotional states, offering practical advice for listeners to incorporate joy into their daily lives.  Nio also discussed her work at Nashville General Hospital, where she is dedicated to ensuring access to care for all residents in Middle Tennessee. She emphasized the importance of seeing patients as whole individuals and tailoring care to their cultural and personal needs.  We also touched on the critical issue of workforce development in the revenue cycle industry. Nio is actively involved in educating the next generation of professionals through online courses, internships, and fellowships, aiming to bridge the workforce gap and bring fresh talent into the field.  Lastly, Nio announced her upcoming podcast, "Joy and Gratitude," which will launch in January. The podcast will focus on real-life issues and how to navigate them with joy and gratitude.  For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com

In this deeply personal and inspiring episode of Leaders in Medical Billing, host Chanie Gluck sits down with Greg Wehrman, a nationally recognized expert in behavioral health billing and founder of Wehrman Healthcare Management Solutions. Gregory shares his journey from a college student stepping into the billing world to becoming a leader in the revenue cycle management (RCM) industry. Alongside professional triumphs, Gregory opens up about his battle with cancer and how it transformed his perspective on business, delegation, and life. Listeners will gain valuable insights into building a sustainable business, leveraging delegation, and embracing new technology like AI and automation. Gregory’s heartfelt story is a reminder to prioritize health, family, and long-term planning while navigating the challenges of running a medical billing business.   For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Sean McSweeney, CEO of Voyant Health and a leader in healthcare revenue cycle management, analytics, AI, and automation. Sean shares insights from his impressive background in RCM and his current consulting work with billing companies and private equity firms. This episode explores common reasons why billing companies face growth hurdles, often due to misaligned sales and marketing efforts. Sean emphasizes the value of targeted marketing, relationship building, and in-person meetings for higher client conversions. He also provides practical advice for sales and marketing success, centralizing data, and preparing for a future powered by analytical AI. With hands-on tips and forward-looking strategies, this episode is a must-listen for medical billing professionals focused on growth.    Learn more about Voyant Health: https://voyanthealth.io/   For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Carri Garbus, the owner of Vital Profits and an experienced medical billing professional. Carri shares her journey from working at her husband's podiatry practice to launching her own billing business, focusing on podiatry. She discusses the importance of specializing in a niche, the challenges of managing claims, and how she effectively uses social media to market her services. Carri also touches on balancing business growth and helping others by coaching them on starting their own billing companies. The episode provides actionable insights for anyone looking to build or expand their medical billing business.     Timestamps: 00:20 – Introduction and welcome to Carri Garbus 02:10 – Carri’s early career and transition into medical billing 07:12 – Opening her own medical billing business after her husband’s injury 09:45 – Specializing in podiatry billing and why she chose to focus on it 15:20 – Carri’s social media marketing strategy and its effectiveness 20:10 – How Carri balances business growth and client management 26:40 – Carri reflects on her business journey and personal fulfillment 28:30 – Final thoughts and where to find Carri online

In this episode of Leaders in Medical Billing, host Chanie Gluck interviews Tara Thomas, the CEO and founder of T&T Medical Billing. Tara shares her 26-year journey in the medical billing industry, starting from a receptionist at a hospital to building her own successful billing company specializing in mental health services. Together, they discuss the challenges of building a business, including finding the right help, managing remote teams, and maintaining work-life balance. Tara offers insights into her marketing strategies, how she built trust with her clients, and the joys and struggles of managing claims. The episode provides valuable lessons for medical billing professionals looking to grow their businesses and improve their operations.   For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com

In this inspiring episode of Leaders in Medical Billing, Chanie Gluck sits down with Josh Fertel, owner of J3RCM, to discuss his remarkable journey into the medical billing industry. Pivoting from 30-years in the car business to founding his own medical billing company at the age of 57, Josh shares how personal challenges and a passion for learning led him to his career change. This episode explores the importance of networking, the role of communication in business success, and the entrepreneurial mindset that drives Josh's success. Tune in to hear his story and gain valuable insights for your business!     Timestamps 00:00:00 - Introduction and Host's Background 00:00:32 - Guest Introduction: Josh Fertel 00:00:47 - Josh's Career Transition to Medical Billing 00:01:42 - Overcoming Health Challenges 00:02:23 - Learning Medical Billing During Recovery 00:03:02 - Starting J3RCM and Early Success 00:03:32 - Challenges and Unique Perspective in Medical Billing 00:04:20 - Networking and Client Acquisition 00:05:16 - Building a Knowledgeable Team 00:05:49 - First Major Project: Chronic Care Management 00:06:46 - Launching the Angry Biller Podcast 00:07:01 - Frustrations with Physicians' Business Knowledge 00:08:48 - Enjoyment and Purpose of Podcasting 00:09:47 - Communication as a Key Business Focus 00:11:09 - Managing a Remote Team 00:12:45 - Networking and Learning from Industry Leaders 00:13:05 - Host's Business Journey and Offshoring 00:16:01 - Growth and Networking Strategies 00:17:05 - Client Referrals and Specialties 00:18:22 - Software Preferences and Challenges 00:19:13 - Future Goals and Success Metrics 00:20:04 - Planning for the Future 00:20:20 - Contact Information and Closing Remarks   For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com

In this episode of Leaders in Medical Billing, Chanie Gluck interviews Ashish Mandavia, a trained physician and now CEO and co-founder of Sohar Health. Ashish shares his journey from practicing psychiatry to becoming a healthcare tech entrepreneur, discussing the motivations behind his career shift and the challenges he faced in the process. He explores systemic issues in healthcare that motivated him to innovate, particularly focusing on revenue cycle management (RCM) and the need for better technology in this space. The conversation also delves into differences in healthcare systems between the U.S. and Europe, the impact of AI on healthcare, and the future of preventative care. Timestamps: 00:00 - 02:00 - Introduction by Chanie Gluck, overview of the podcast. 02:01 - 05:00 - Introduction of guest Ashish Mandavia and his background. 05:01 - 10:00 - Ashish’s journey from practicing psychiatry to entering healthcare tech. 10:01 - 15:00 - Challenges in the U.S. healthcare system and Ashish's motivation to innovate. 15:01 - 20:00 - Discussion on revenue cycle management (RCM) and why physicians avoid taking insurance patients. 20:01 - 25:00 - Overview of Sohar Health’s solutions for automating RCM processes. 25:01 - 30:00 - Importance of accuracy in RCM and the role of AI in improving healthcare processes. 30:01 - 35:00 - Future of Sohar Health and broader healthcare industry trends. 35:01 - 40:00 - Ashish’s perspective on AI and preventative care in healthcare. 40:01 - 45:00 - Closing thoughts, upcoming conferences, and where to find Sohar Health. For more insights and takeaways, visit www.leadersinmedicalbilling.com. This episode is sponsored by 4D Global, empowering medical billing companies to grow through offshore staffing. Visit them at www.4DGlobalInc.com