
Root Cause Analysis: 3 Mistakes Supervisors Make
Kirk breaks down three mistakes supervisors make when they hunt for the root cause of a problem: blaming a person instead of the process, locking onto the first cause that sounds right, and acting before the cause is confirmed. Each one can make a fix look like it worked for a few hours or a few weeks, until the same problem shows up again. Kirk walks through two steps from our DRIVE Problem-Solving Process: review the facts and identify the cause, and closes with a challenge to test every possible cause behind one problem that keeps coming back on your shift. Chapters: 0:00 The machine that keeps going down 1:14 Two steps from the DRIVE problem-solving process 1:32 Mistake #1 3:18 Why blame turns problem solving into a witch hunt 3:52 Mistake #2 5:13 Review the facts before you settle on a cause 6:27 Mistake #3: Acting before you confirm the cause 7:27 Test one variable at a time 8:52 Your challenge this week Want your supervisors solving problems so they stay solved? Visit UniqueDevelopment.com to talk with our team about your organization's leadership development needs.
















