LATE CHECKOUT - A podcast series by LANDED

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May 2024

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About the show

Every restaurant has a story. Learn the playbooks that built the world’s greatest restaurants — and how you can apply them as a founder, owner, operator, or investor.

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60 recent

May 13, 202423 min

Accountability and Adaptation: Key Strategies in Hotel Operations

Join Anita Lane, Regional Director of Operations at Hotel Equities, as she explores her journey through the hotel industry, from her early days in accounting to leading operations across multiple states. In this podcast, Anita delves into the significance of building accountable leaders within the hospitality sector, her approach to mentoring general managers, and the evolving landscape of hotel management post-COVID. She shares her philosophy of servant leadership and the importance of aligning personal values with professional responsibilities to foster growth and resilience in the ever-changing hospitality industry.

May 8, 202433 min

Fueling Growth Through People: Strategies for Expanding Talent in Large Organizations

Join Angela Genaro Ruilova, Vice President of Talent and Development at Compass Group N.A., as she shares the strategic insights behind their ambitious talent expansion plan. Angela discusses the new 'Fuel Our Future' strategy aimed at increasing their workforce from 300,000 to 450,000 employees over the next five years, emphasizing the importance of maintaining company culture amid rapid growth. She outlines the challenges of ensuring cultural integrity while scaling and highlights the significance of leadership in fostering a growth mindset and navigating complexity within the organization. This episode offers a deep dive into how Compass Group manages to stay people-focused in the face of dynamic industry changes and extensive organizational scaling.

April 4, 202450 min

Mastering Hospitality Management: Innovative Strategies for Hiring Success

As the hospitality sector enters its critical planning phase, Michael Mancke, a General Manager from Plantation Resort, Crystal River, delves into the complexities of managing in a unique Floridian environment. Traditional strategies in hospitality, often fall short in addressing the nuanced demands of a nature-focused resort. In this enlightening session, Michael discusses innovative approaches to staffing, training, and retention in a market where 80% of employees are new to the industry. This talk will introduce a fresh perspective, encompassing strategy, vision, employee engagement, and community connection. Attendees will gain invaluable insights for crafting a more strategic, adaptive, and well-defined approach to hospitality management, particularly in less urbanized, nature-centric locations. Join us to navigate the evolving landscape of the hospitality industry with a seasoned professional’s guidance.

April 3, 202436 min

Unlocking Potential in Hospitality: A Blueprint for Team and Guest Excellence

Kenny Hom delves into his extensive experience in the restaurant industry, highlighting the critical role of diverse team dynamics and the significance of a strong employee foundation in enhancing guest experiences. This episode uncovers the strategic approach to menu simplification and its dual benefit of easing staff training while meeting guest preferences. Kenny discusses the shift towards a more profound, intentional employee engagement strategy, post-COVID, aimed at nurturing a culture that values individual contributions and fosters a sense of belonging. Learn about leveraging technology and data analytics to refine service delivery and boost guest frequency, illustrating the evolving landscape of hospitality towards a more inclusive and guest-centric model.

March 28, 202429 min

Empowering Healthcare Through Food Service Excellence

Dive into a compelling conversation with Angela Rovano, Director of Operations at Healthcare Services Group, Inc., as she outlines the essential role of food services in healthcare settings. Rovano shares her transition from restaurant management to overseeing food service operations across numerous healthcare facilities, emphasizing the operational challenges and solutions unique to this sector. With a focus on ensuring resident satisfaction and maintaining high standards of nutrition and service, she highlights the importance of building a dedicated team, from cooks to dietary aides, and the comprehensive training and growth opportunities her company offers. This episode offers an insightful look into how meticulous attention to food service operations can significantly impact the well-being of residents in nursing homes and assisted living communities, underlining Rovano's commitment to excellence and compassion in healthcare.

March 28, 202432 min

Shaping the Future: A Strategy for Expansion and Talent Development in the Fast-Casual Industry

Kalie Brackin, the dynamic Regional Vice President of Operations for Panera Bread, is steering the brand's ambitious expansion in Utah. With the opening of the first full-service location in Utah and several more in development, Brackin draws on a rich history of nurturing talent, a skill honed during her tenure with a Jimmy John's franchise. This podcast delves into her approach to identifying and fostering the 'it factor' in potential leaders, emphasizing the importance of genuine engagement and investment in every team member. Brackin's story is a testament to the power of developing people from the ground up, ensuring that Panera Bread not only grows in numbers but thrives through the strength of its team. Listen in as we explore the shifts in the restaurant industry post-COVID, the evolving role of general managers, and Panera Bread's commitment to listening to its customers, ensuring their feedback directly influences the future menu and service enhancements.

March 28, 202434 min

Shattering the Glass Ceiling: Farrah Scott's Leadership Journey in Hospitality

Join us as Farrah Scott, the CEO of Trapper's Sushi, shares her inspiring journey from starting as a server to ascending to the CEO role within 11.5 years. Her story highlights the transformative power of hard work, dedication, and seizing opportunities within the hospitality industry. Farrah discusses the significance of internal talent development, emphasizing Trapper's Sushi's commitment to nurturing leaders through their innovative Wingfield program. This initiative has successfully promoted over 30 employees from hourly positions to management roles, demonstrating the company's investment in employee growth and engagement. Through her leadership, Farrah champions the idea that hospitality careers offer profound opportunities for personal and professional development, challenging the perception of industry limitations and showcasing the potential for remarkable career trajectories.

March 25, 202425 min

Navigating Hospitality Challenges and Opportunities: Insights from Joe Madera

In this engaging discussion, Joe Madera, Regional Director of Hotel Operations at PEG Hospitality, delves into the evolution of the hospitality industry, underscoring the significance of adaptability, analytical prowess, and effective people management for General Managers. He explores the challenges and strategies around employee recruitment and retention, especially in the context of a post-COVID world, where the industry has seen a shift in workforce dynamics and guest expectations. Joe highlights the resilience of hospitality workers and the critical balance between taking care of employees and ensuring guest satisfaction. He also offers insights into the financial implications of turnover and the importance of creating a supportive work environment. This episode provides a comprehensive look at the operational and managerial shifts in hospitality, offering valuable lessons and advice for professionals navigating this ever-changing landscape.

March 24, 202437 min

Feeding Success: Innovative Approaches to Restaurant Management

Dive into a compelling episode with Dave Gabelli, Director of Operations at J&A Foods, as he shares his experiences and strategies for managing a diverse portfolio of restaurant concepts. From tackling the intricacies of supply chain disruptions to the art of crafting a more efficient and guest-friendly menu, Dave's insights illuminate the challenges and triumphs of the restaurant industry. He also delves into the critical aspects of staffing, highlighting how to attract and retain the right talent in a competitive landscape. Leadership development is another key theme, as Dave discusses the importance of building a strong team capable of sustaining growth and adapting to change. This episode is a must-listen for anyone interested in the behind-the-scenes workings of successful restaurant operations, offering valuable lessons on resilience, innovation, and the power of people in driving business success. Join us to uncover strategies that could redefine your approach to the hospitality sector.

March 22, 202427 min

Empowering Independent Hospitality: The hiHotels Way

Join us as Gary Gobin, COO of hiHotels, delves into the philosophy and operations behind a unique hospitality model that champions the independence of small hotel owners. hiHotels, standing distinct from traditional franchising giants, offers an innovative approach by focusing on conversions, sensible standards, and strong support without imposing heavy mandates. This episode uncovers how hiHotels facilitates hotel owners in upgrading their properties through strategic investments and partnerships while retaining their unique identity and control. Learn about the impact of their member-centric programs, including a revolutionary self-service portal and an Advisory Council, designed to foster growth, enhance service quality, and bolster the success of their franchisees in a competitive marketplace.