Keep Smiling: The E-Commerce Customer Experience Podcast

Hosted by SellerSmile

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Mar 2024

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About the show

Selling products online is challenging and can lead to poor customer experiences. In each episode, we explore how entrepreneurs and organizations in e-commerce are delivering delightfully unexpected experiences to their shoppers and customers! Amazon FBA, Shopify, artificial intelligence... We'll discuss what matters today and what you can do to build a better eCommerce business, we'll show you how! :) Appreciate the show? Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast? Email us: keepsmiling (at) sellersmile.com.

Listen to episodes

43 recent

March 5, 2024Episode 4211 min

Ep. 042 - Trademarks, IP and Customer Experience

Show notes: SellerSmile.com/042 Tools and resources: -- USPTO Learning Resources -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team since 2017.

February 26, 2024Episode 4112 min

Ep. 041 - Setting SPF, DKIM and DMARC Domain Records

Show notes: SellerSmile.com/041 Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq -- Bluehost for a domain, hosting, or email at https://bluehost.sjv.io/c/3516541/795082/11352 >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team since 2017.

February 19, 2024Episode 4010 min

Ep. 040 - Intro to Email Authentication

Show notes: SellerSmile.com/040 - Email authentication technology serves as a vital defense against phishing scams and unauthorized email impersonation. By implementing email authentication protocols, businesses can protect their customers and uphold their brand integrity. At its core, email authentication involves verifying the legitimacy of an email sender and ensuring that emails are delivered securely. Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team since 2017.

February 12, 2024Episode 397 min

Ep. 039 - 5 Best Practices for Your Customer Service Email Address

Show notes: SellerSmile.com/039 - Discover 5 essential tips to optimize your e-commerce customer service email address for success. From branded domains to email authentication, we've got you covered! Tools and resources: -- SellerSmile is your e-commerce customer service team. We offer a free 7-day trial! Browse our services at https://www.sellersmile.com/services/ -- Try Help Scout for your customer service, the same CRM SellerSmile uses, and get a $50 credit when you sign up through our link at https://helpscout.partnerlinks.io/jftujl9iejkq >>> Leave us a review and rating wherever you get your podcasts! Thank you! :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team since 2017.

February 5, 2024Episode 3811 min

Ep. 038 - E-Commerce Customer Service

Show notes: SellerSmile.com/038 >>> Leave us a review and rating wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team since 2017.

January 29, 2024Episode 379 min

Ep. 037 - What is "Customer Service"?

Show notes: SellerSmile.com/037 - Tygh answers the question "What is customer service" with several perspectives from industry leaders, Help Scout, Zendesk, Shopify and ChatGPT. Customer service is HUGE for any business so taking the right perspective on it can make all the difference. >>> Leave us a review and rating in iTunes, or wherever you get your podcasts! Please and thank you. :) Have an inquiry related to the podcast?! >>> Email us: keepsmiling(at)sellersmile.com. This show is produced by SellerSmile, your e-commerce customer service team since 2017.

January 22, 2024Episode 366 min

Ep. 036 - Reintroduction to SellerSmile and the Podcast

What's next? - Regular (weekly) helpful content for customer service teams, every Monday - Multimodal: video + audio + text! - Five minute timer, one take! Thanks for listening :) This show is produced by SellerSmile, your e-commerce customer service team. Stay safe and keep smiling! 🙂 Produced by SellerSmile

February 17, 202344 min

Ep. 035 - Tygh's Interview on The Checkout with Adii Pienar of Cogsy

This episode is a recent conversation I had with author and 3x founder, Adii Pienar. After building Conversio & WooCommerce, Addi is leading a company called Cogsy, making inventory management and financial systems for Shopify and Amazon sellers. In this conversation we review how SellerSmile got it's start and some interesting ideas around customer experience, customer service, artificial intelligence. In particular, and related to Cogsy, we talk about the perils of stocking out. Cogsy helps sellers develop a system to to manage inventory levels by reading historical data and forecasted events. Try Cogsy with a free trial ~ 2 weeks. They'll help you clean and setup your SKUs and lead times to ensure your customers are left waiting for your products. Try Cogsy free for 14 days. This audio is from Cogsy's podcast, entitled, "The Checkout", a weekly audio experience covering DTC best practices, emerging retail trends, and first-hand insights from e-commerce experts. Find links to the resources discussed at sellersmile.com/035 or sellersmile.com/cogsy. Enjoy my conversation with Adii Pienar of Cogsy! :)

November 23, 2022Episode 3430 min

Ep. 034 - Bookkeeping for E-commerce with Nathan Hirsch of EcomBalance

In my conversation with Nathan, we discuss what he's up to now, three years after the FreeUp acquisition. He describes how he started EcomBalance and Outsource School during the pandemic, the nuances of bookkeeping and accounting for e-commerce businesses, and life as a new foster parent! Nathan has a ton of energy and a passion for customer service, instilled during his time working at Firestone. He carries that with him today in the way he graciously caters to the clients, customers, and freelancers of his various companies. Enjoy my conversation with Nathan Hirsch! Full video and show notes >>> https://www.sellersmile.com/034

June 21, 2022Episode 3334 min

Ep. 033 - A Career in Customer Service with Jace of SellerSmile

Jace, from Marikina City, Philippines, has made her career in different roles related to customer service. From Cricket Wireless to e-commerce with Seller Labs and Snagshout where she met Michael and Tygh. Today, Jace is a Customer Experience Specialist at SellerSmile, specializing in account management and internal training. Full video interview: https://www.sellersmile.com/033