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Inside Chat with Valerie & Amy

Inside Chat with Valerie & Amy

Hosted by The Delforge Group

BusinessInterviews guests
WebsiteRSS feed

Episodes

90

Latest episode

Jul 2025

Language

EN-GB

About the show

The go-to podcast for business owners in the spa, salon, hair and aesthetics industry, co-hosted by founder of The Delforge Group Valerie Delforge and ex-salon/clinic owner and business coach Amy Gordon. Join Valerie and Amy as they discuss the questions they get on a regular basis from members, in an honest, open and frank chat.

Listen to episodes

60 recent
July 21, 202510 min

Inside Chat Episode 90 | Your Team's Complaining About Being Busy? Let’s Talk About It

In this episode, Amy & Valerie are tackling a common but frustrating issue in the salon, spa and aesthetics industry - your team is moaning about being busy. As a business owner, busy periods should be a sign of success, not a source of negativity. So why is your team resisting the growth you’ve worked hard to create?They break down what these complaints really mean, how to shift the mindset from overwhelm to opportunity and how to lead your team through high demand seasons with better communication, culture and expectations. If you’re tired of hearing groans instead of gratitude when the diary is full, this episode is for you.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;Book a free 30-minute consultation Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho...Find out more about and join our Inside Chat Monthly Subscription Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | business challenges | team challenges | unmotivated teamInside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

July 7, 20258 min

Inside Chat Ep 89 | I’m Happy to Delegate but My Team Won’t Take It On?

You’re finally ready to step back and delegate more within your salon, spa or aesthetics business but your team doesn’t want to take it on. Whether it’s resistance, lack of confidence or just plain avoidance, this episode with Valerie & Amy breaks down what to do when your team makes delegation difficult. They share how to shift mindset, build trust and create a culture of ownership and accountability. Learn how to navigate pushback and empower your staff to step up so you can focus on growing your business with freedom and confidence.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;Book a free 30-minute consultation Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho...Find out more about and join our Inside Chat Monthly Subscription Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | business challenges | delegation | delegation tips | team tasking Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

June 23, 20258 min

Inside Chat Ep 88 | When Procedures Aren’t Enough: Leading a Team That Still Doesn’t Get It

You’ve created clear procedures and systems for your salon, spa or aesthetics business but some team members still aren’t following through. In this episode, Amy & Valerie dive into why having processes isn’t always enough and what to do when your staff just doesn’t seem to “get it.” Learn how to identify the root of the disconnect, improve team accountability and lead with clarity and confidence. Whether you’re dealing with resistance, lack of understanding or low engagement, this episode offers actionable coaching insights to help you strengthen your team and elevate your business culture.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;Book a free 30-minute consultation Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho...Find out more about and join our Inside Chat Monthly Subscription Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | business challenges | team challenges | business procedures | team onboardingInside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

June 9, 20259 min

Inside Chat Ep 87 | Entitled or Evolving? Understanding the Next Gen's Work Mentality

In this week’s episode, Valerie & Amy dive into the growing struggle between business owners and the younger generation entering the workplace. Are Gen Z employees entitled or are they simply setting boundaries we never felt we could? As business owners, we’re the ones left trying to bridge the gap navigating high expectations, lower tolerance for pressure and an environment that often views flexibility as a right, not a perk.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;Book a free 30-minute consultation Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho...Find out more about and join our Inside Chat Monthly Subscription Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | business challenges | gen z | gen z work ethic | understanding gen z Inside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

May 26, 202510 min

Inside Chat Episode 86 | Are You Micromanaging Without Realising It?

In this week's episode, Valerie & Amy explore the subtle signs that you're micromanaging, especially when it's simply become your default way of working. If you’re someone who thrives on control, tries to do it all and struggles to delegate, this conversation is for you. Valerie's highly rated book, I'd Rather Do It Myself: From Micromanagement to Leadership, delves further into this topic. You can buy a copy of her book here: https://amzn.eu/d/6eaip4oJoin us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;Book a free 30-minute consultation Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho...Find out more about and join our Inside Chat Monthly Subscription Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | business challenges | leadership tips | micromanagement | team managementInside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

May 12, 202511 min

Inside Chat Episode 85 | Do Your Team See You as Approachable?

In this episode, Valerie & Amy are discussing what it really means to be approachable as an owner, while still maintaining professionalism and boundaries with your team. It’s all about striking the right balance, creating a supportive environment without losing leadership presence.Access the Free Download mentioned in this weeks episode: https://thedelforgegroup.podia.com/refine-your-leadership-skillsJoin us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;- Book a free 30-minute consultation - Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho...- Find out more about and join our Inside Chat Monthly Subscription - Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | business challenges | staff challenges | leadership tips | business leadershipInside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

April 28, 20257 min

Inside Chat Episode 84 | What To Do When an Ex Employee is Stealing Your Clients

In today’s episode, Valerie & Amy dive into a tricky and uncomfortable topic: ex-staff members stealing clients after they’ve left your business. You’ve put in the time, the effort and the trust to grow relationships with your clients, so it’s disheartening when former employees try to take them with them when they leave. This episode gives tips what you can do to protect yourself from losing what you’ve worked so hard to build.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;- Book a free 30-minute consultation - Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/ho...- Find out more about and join our Inside Chat Monthly Subscription - Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | business challenges | staff challenges | business adviceInside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

April 14, 20257 min

Inside Chat Episode 83 | Handling The Pressure of Decision Making

In this week's episode, Valerie & Amy are diving into the reality of decision making as an owner: the pressure, the responsibility and the mindset it takes to move forward even when there’s no 'perfect' choice. Whether you're new to leadership or deep in the journey, this is a discussion exploring the human side of running a business and a reminder to ourselves that uncertainty is part of growth.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;- Book a free 30-minute consultation - Access our brand NEW download 'How To Conduct Efficient Team & Individual Meetings' https://thedelforgegroup.podia.com/how-to-conduct-efficient-team-individual-meetings- Find out more about and join our Inside Chat Monthly Subscription - Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | business decisions | business responsibility | business mindsetInside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

March 31, 20255 min

Inside Chat Episode 82 | Employed or Self Employed Therapists, Which Is Best For Me?

In this weeks episode, Valerie and Amy break down the pros and cons of employed vs self employed therapists/stylists, ultimately discussing which path aligns best with your business.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;Book a free 30-minute consultation Are You Struggling? Sign up to our five part course dedicated to turning struggles into opportunities. https://thedelforgegroup.podia.com/ar...Find out more about and join our Inside Chat Monthly Subscription Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | employed therapist | self employed therapist | self employed stylist | employed stylistInside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

March 17, 20255 min

Inside Chat Episode 81 | Stop Ignoring Your Budget & Take Control of Your Finances

In this video, Valerie & Amy discuss the importance of budgeting and why burying your head in the sand isn't a solution. Ignoring your finances can leave you feeling overwhelmed but getting on top of your numbers can completely transform your confidence.Join us every other Monday for a new episode of Inside Chat, where Valerie and Amy will answer your burning questions. Remember to subscribe to our channel and press that notification bell so you can catch all new episodes.Head to our website www.thedelforgegroup.co.uk where you can;Book a free 30-minute consultation Are You Struggling? Sign up to our five part course dedicated to turning struggles into opportunities. https://thedelforgegroup.podia.com/ar...Find out more about and join our Inside Chat Monthly Subscription Follow us on Instagram and Facebook @thedelforgegroupAt The Delforge Group, we provide a diverse range of personalised, one-to-one business coaching programmes targeted at guiding our clients through the pitfalls and challenges of entrepreneurship - and ultimately towards successful outcomes. Our programmes are tailored for leaders and teams to excel in the Spa, Hair & Beauty, and Aesthetic industries - from large corporations to independents.beauty business coach | beauty salon business coaching | spa business coach | budget | business finances | financial literacy | financial confidenceInside Chat is a weekly podcast hosted by The Delforge Group Expert Business Coaches for Spa & Salon Owners. Valerie Delforge and Amy Gordon uncover the issues and solutions for modern day business owners and leaders in the Spa, Hair & Beauty and Aesthetic industries.

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