I Hate Insurance!

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Sep 2025

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The I Hate Insurance podcast is hosted by Prime Insurance Company and XINSURANCE along with President and CEO Rick Lindsey. The podcast includes product highlights, claims stories, insurance industry insights and education, and guest appearances from employees, producers, and insureds. XINSURANCE website: https://www.xinsurance.com/ XINSURANCE privacy policy: https://www.xinsurance.com/privacy/ XINSURANCE legal disclaimer: https://www.xinsurance.com/legal/

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31 recent

September 23, 20251 hr 21 min

Michael Petersen | How to Avoid Coverage Gaps in Your Insurance Policy

What happens when insurance companies stop acting like partners and start acting like adversaries, leaving businesses, homeowners, and even entire communities stranded after disaster strikes?In this episode of the I Hate Insurance Podcast, Rick and Parker Lindsey are joined by Michael Petersen for a wide-ranging conversation about the state of insurance today. They dive deep into the problems caused by cheap, cookie-cutter policies, multiple coverage gaps, and carriers that dodge risk instead of sharing it.From major events like the Rolling Stones concert during COVID to local motocross tracks and shooting ranges struggling to get coverage, they discuss how the industry has moved away from its true purpose, protecting people and helping them get back on their feet. This episode is packed with real-world stories, lessons from decades of litigation, and practical advice for business owners who want to be truly protected.Don’t wait until disaster strikes. Learn how to protect your business with coverage that actually works. If you've enjoyed this episode of the I Hate Insurance podcast, be sure to leave a review and subscribe today! Enjoy!Key takeaways:Why customized coverage is the only real way to protect your assetsHow insurance mismanagement leads to unnecessary litigationWhy “cheap” policies often cost more in the long runThe lessons learned from motocross tracks, rafting trips, and concert cancellationsHow to choose good partners and avoid being left exposed after a claimWhy government-backed plans are not a reliable safety netWhat businesses can do today to ensure they’re actually covered when it mattersAnd much more…Guest Bio:Michael Petersen is the President and Owner of Critical Laser Technologies, where he has spent over 21 years helping the company thrive after starting in an entry-level role sweeping floors and working swing shifts through college while studying Criminal Justice at UVU. In 2020, Michael became President and an equity partner at Spire Ranges through Tamarak Capital. In 2024, he acquired full ownership of Spire and now leads the company as its sole owner, continuing to drive growth and innovation in the shooting range industry.ResourcesXINSURANCEFollow Michael on LinkedInDisclaimer: The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of I Hate Insurance podcast or its affiliates. The content provided is for informational and entertainment purposes only and is not intended to be a substitute for professional advice. We make no representations as to the accuracy, completeness, suitability, or validity of any information on this podcast and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Listeners should consult with a professional for specific advice tailored to their situation. By accessing this podcast, you acknowledge that any reliance on the content is at your own risk.

August 19, 202557 min

Jon Absey and Andy Chudd | How to Navigate the Challenges of Being a Mascot

In this episode of the I Hate Insurance podcast, Rick Lindsey welcomes Jon Absey, the iconic performer who brought the Utah Jazz Bear to life for three decades, and Andy Chudd, a longtime acquaintance and supporter, for a conversation that blends behind-the-scenes NBA moments, daring stunts, charity work, and surprising insights on business and risk.From wild jumps with Nitro Circus to experiences that shaped his approach to life, Jon reflects on the career that made him a sports icon. Rick draws unexpected parallels between those experiences and the realities of insurance and risk management. Andy also shares his perspective on building trust, giving back, and creating lasting impact.Jon also shares his journey from being a mascot to founding a mascot company and his anonymity as the Jazz Bear. They talk about the evolution of mascots, the challenges of maintaining anonymity, and the impact of Jon's work on the community. They also touch on the changes in sports culture, the significance of community involvement, and the personal connections formed through their roles.If you've enjoyed this episode of the I Hate Insurance podcast, be sure to leave a review and subscribe today! Enjoy!Key takeaways:How Jon Absey became the Utah Jazz Bear and built a 30-year career entertaining fansThe importance of protecting your identity in a high-profile role and why Jon guarded his anonymity for decadesWhat really happens behind the scenes with NBA players, referees, and mascotsHow Rick connects lessons from sports to the realities of insurance and risk managementWhy the right insurance is less about policies and more about partnershipsHow friendships, respect, and giving back can create lasting impact in business and lifeAnd much more…Guest Bio:Jon Absey is best known for his three-decade run as the Utah Jazz Bear, one of the most beloved mascots in professional sports. Inducted into the Mascot Hall of Fame, Jon’s career was built on daring stunts, creative fan engagement, and a deep commitment to community service, raising millions for charity through appearances and events. His ability to connect with audiences on and off the court made him a Utah icon and a mentor to mascots across the country.Andy Chudd is a longtime friend of Jon’s and an active community leader known for his work supporting charitable causes, including Christmas shopping events for military families. His background in business and deep ties to the sports community have made him a key connector and advocate for those he supports.ResourcesXINSURANCEConnect with Jon on LinkedInConnect with Andy on LinkedInDisclaimer: The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of I Hate Insurance podcast or its affiliates. The content provided is for informational and entertainment purposes only and is not intended to be a substitute for professional advice. We make no representations as to the accuracy, completeness, suitability, or validity of any information on this podcast and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Listeners should consult with a professional for specific advice tailored to their situation. By accessing this podcast, you acknowledge that any reliance on the content is at your own risk.

July 22, 202535 min

Jason Ellis | How to Read People, Avoid BS, and Get Insured Right

Can a career filled with wild turns—from pro skateboarding and MMA fighting to podcasting and stand-up comedy—offer lessons about resilience, reinvention, and the unexpected intersections with insurance?In this episode of the I Hate Insurance Podcast, Rick and Parker Lindsey talk with Jason Ellis, a legendary former athlete and current podcaster and comedian, about his fascinating life journey and how it’s shaped his views on risk, sobriety, and authenticity. From humble beginnings in Australia to major success in radio and now stand-up comedy, Jason opens up about his personal evolution and the ongoing effort to stay grounded and help others.The conversation shifts into the world of insurance with Rick sharing stories and insights from decades of working with high-risk clients. Together, they dive into the real-world consequences of bad insurance decisions, the problems with unnecessary settlements, and how the industry needs to change to better protect individuals and businesses alike.Want to hear what a pro skateboarder-turned-fighter has to say about authenticity, bullshit detectors, and why insurance still gets it wrong? Tune in to this episode with Jason Ellis—it's bold, raw, and surprisingly insightful. If you've enjoyed this episode of the I Hate Insurance podcast, be sure to leave a review and subscribe today! Enjoy!Key takeaways:How Jason transitioned from skateboarding to radio, MMA, and now stand-up comedyWhy Jason believes showing up authentically is key to personal growthThe consequences of settling claims unnecessarilyHow the legal system and aggressive lawsuits influence insurance decisionsWhy understanding the fine print of health insurance is crucialThe impact of natural disasters on insurance and the failures of government programsAnd much more…Guest Bio:Jason Ellis is a retired professional skateboarder and MMA fighter turned podcaster and stand-up comedian. He hosted The Jason Ellis Show on SiriusXM for 15 years and now entertains fans through Hawk vs. Wolf, Awesome World, and live comedy. A New York Times bestselling author of I’m Awesome and I’m Still Awesome, Jason is also the founder of the wild MMA-meets-music festival, Ellismania.ResourcesXINSURANCEJason Ellis Disclaimer: The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of I Hate Insurance podcast or its affiliates. The content provided is for informational and entertainment purposes only and is not intended to be a substitute for professional advice. We make no representations as to the accuracy, completeness, suitability, or validity of any information on this podcast and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Listeners should consult with a professional for specific advice tailored to their situation. By accessing this podcast, you acknowledge that any reliance on the content is at your own risk.

July 16, 202525 min

Chopper Chat Ep. 3 - Austin Freeman

In this special Chopper Chat episode of the I Hate Insurance Podcast, Rick J. Lindsey takes to the skies once again—this time with Austin Freeman, co-founder of Freedom Golf Retreat. After a powerful exchange with Austin’s business partner Nafe Latu, Rick continues the journey to explore the mission, mindset, and momentum behind their growing vision.The aerial conversation touches on what it really means to build something with heart, from retreats and community to legacy and leadership. While the chopper cruises above Utah’s dramatic landscapes, Rick also reflects on his experiences with local golf courses and real estate developments, including Victory Ranch, Red Ledges, and Wolf Creek. From taxes and wildfires to Tiger Woods’ nearby course and the unique lifestyle of out-of-state property owners, the dialogue weaves in personal stories, entrepreneurial insight, and a no-nonsense take on the realities of high-altitude development.If you've enjoyed this episode of the I Hate Insurance podcast, be sure to leave a review and subscribe today! Enjoy!Key takeaways:Why Rick believes integrity and action matter more than titles or credentialsWhat makes Freedom Golf Retreat more than just a luxury escapeWhy flying a helicopter isn't just a thrill—it’s a powerful metaphor for trust and riskHow Rick sees a deeper purpose in his podcast missionThe value of building relationships that go beyond businessWhy it's worth taking time to reflect—even if you have to do it midairAnd much more…Guest Bio:Austin Freeman is an entrepreneur, connector, and dream builder with a passion for innovation, community, and personal growth. As the co-founder of Freedom Golf Retreat, Austin plays a key role in crafting experiences that unite high-performing professionals through purpose-driven events.ResourcesXINSURANCEDisclaimer: The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of I Hate Insurance podcast or its affiliates. The content provided is for informational and entertainment purposes only and is not intended to be a substitute for professional advice. We make no representations as to the accuracy, completeness, suitability, or validity of any information on this podcast and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Listeners should consult with a professional for specific advice tailored to their situation. By accessing this podcast, you acknowledge that any reliance on the content is at your own risk.

June 24, 202536 min

Chopper Chat Ep. 2 - Nafe Latu

In this Chopper Chat edition of the I Hate Insurance Podcast, Rick J. Lindsey takes to the skies with Nafe Latu, co-founder and owner of Freedom Golf Retreat. As they fly over the Utah mountains, they share a candid, unscripted conversation about trust, character, and why business—especially in the insurance world—needs more face-to-face relationships and fewer scripted policies.Rick reflects on why he prefers to work with people he's played golf with, how leadership shows up in everyday actions, and why the traditional insurance model has lost its soul. Through admiration for Nafe’s consistency, personality, and integrity, Rick delivers a powerful message about doing business with people who show you who they are—on the golf course and beyond.If you’ve ever sat through a soul-sucking insurance meeting, share this with someone who gets it. This episode pulls back the curtain on today’s broken insurance model—and why restoring trust and relationships is the future of underwriting.If you've enjoyed this episode of the I Hate Insurance podcast, be sure to leave a review and subscribe today! Enjoy!In This Episode You'll Learn:What most people get wrong about the insurance industryHow personal branding can lead to real impact and influenceWhy insurance should be about relationships, not fine printThe value of going "outside the box" in business and risk managementHow Rick’s approach challenges conventional industry normsAnd much more…Guest Bio:Nafe Latu is a serial entrepreneur and connector with a passion for personal branding and authentic leadership. He is the founder of The Unbroken Community and co-founder of Freedom Golf Retreat, Fresh Fade Away Barbershop, Carve Construction, and The Beauty University. Known for his dynamic energy and visionary thinking, Nafe brings together top-tier professionals and thought leaders to create meaningful growth experiences. At the helm of Freedom Golf Retreat, he fosters a culture of innovation and community that inspires transformation in both personal and professional spheres.Resources:XINSURANCEDisclaimer: The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of I Hate Insurance podcast or its affiliates. The content provided is for informational and entertainment purposes only and is not intended to be a substitute for professional advice. We make no representations as to the accuracy, completeness, suitability, or validity of any information on this podcast and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Listeners should consult with a professional for specific advice tailored to their situation. By accessing this podcast, you acknowledge that any reliance on the content is at your own risk.

June 10, 202528 min

Umbrella Policy Pitfalls

Think you’re covered by your umbrella policy? You might want to take a closer look. In this eye-opening episode of the I Hate Insurance podcast, Rick and Parker Lindsey expose how most insurance policies—especially personal and umbrella coverage—aren’t actually protecting buyers the way they think.What starts as a breakdown of umbrella policies turns into a broader conversation about the dysfunction in today’s insurance industry. From shifting liability to carving out endless exclusions, most companies are designing products that leave individuals and business owners dangerously exposed. Rick and Parker don’t hold back—they challenge the system, call out weak policies, and explain how to build true protection by aligning interests, simplifying coverage, and taking full responsibility for your risk.If you've enjoyed this episode of the I Hate Insurance podcast, be sure to leave a review and subscribe today! Enjoy!Key takeaways:Why most umbrella policies today are misleading and insufficientHow modern insurance policies are structured to avoid risk—not cover itWhat true umbrella coverage used to look like (and why it worked)The dangerous trend of shifting business risks back onto the individualWhy separating every kind of liability into different policies is a trapThe role of the buyer in feeding the broken insurance systemHow to align legal and insurance interests to avoid expensive litigationWhat buyers can do right now to stop wasting money on ineffective coverageWhy the best defense is a comprehensive, no-excuses plan that actually worksAnd much more…ResourcesXINSURANCEDisclaimer: The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of I Hate Insurance podcast or its affiliates. The content provided is for informational and entertainment purposes only and is not intended to be a substitute for professional advice. We make no representations as to the accuracy, completeness, suitability, or validity of any information on this podcast and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Listeners should consult with a professional for specific advice tailored to their situation. By accessing this podcast, you acknowledge that any reliance on the content is at your own risk.

May 22, 202542 min

Chopper Chat Ep. 1 - The Collector

What happens when you ditch the studio and take the podcast to the skies?In this episode of the I Hate Insurance Podcast, host Rick Lindsey takes flight—literally—for a candid, unscripted conversation with The Collector.Set in a helicopter flying over the Utah mountains, the conversation weaves through a wide range of topics: the broken incentives in insurance, the hidden value in salvage, building shooting ranges, vetting firearms policies, and the frustrations of dealing with clueless lawyers and adjusters. With no pretense and no filter, Rick lays out his unapologetic views on why the system is broken and how common sense—not bureaucracy—should drive decision-making.From ATV stories and elk hunting to policy loopholes and hurricane recovery, this episode is part rant, part wisdom, and part altitude-induced adrenaline. If you’re tired of insurance talk that dodges the truth, this one hits hard—with rotor blades whirring in the background.If you've enjoyed this episode of the I Hate Insurance podcast, be sure to leave a review and subscribe today! Enjoy!Key takeaways:How salvage partnerships can save millions when handled with logicWhy insurance policies are often designed to fail the insuredThe hidden problem with separating personal and business policiesWhat firearm liability coverage should really includeWhy insurance companies keep feeding the legal system instead of fixing itThe real reason catastrophe claims should be paid fasterHow common sense and real-world risk-taking beat outdated industry standardsAnd much more…ResourcesXINSURANCEDisclaimer: The views, information, or opinions expressed during this podcast are solely those of the individuals involved and do not necessarily represent those of the I Hate Insurance podcast or its affiliates. The content provided is for informational and entertainment purposes only and is not intended to be a substitute for professional advice. We make no representations as to the accuracy, completeness, suitability, or validity of any information on this podcast and will not be liable for any errors, omissions, or delays in this information or any losses, injuries, or damages arising from its display or use. Listeners should consult with a professional for specific advice tailored to their situation. By accessing this podcast, you acknowledge that any reliance on the content is at your own risk.

April 8, 202540 min

Spot a Bad Insurance Deal with Steve Beultel

What happens when a seasoned insurance professional gets honest about everything wrong with the industry? In this episode of I Hate Insurance, Rick and Parker Lindsey sit down with Steve Beultel for an honest conversation about why insurance is broken—from the convoluted process of underwriting to claims that make customers feel more like liabilities than partners.Steve shares decades of front-line experience, breaking down how bad incentives, poor communication, and a culture of “saving money” over delivering value have led to widespread frustration on all sides of the table. But it’s not all doom and gloom—Steve and Rick explore what good insurance could and should look like, emphasizing transparency, partnership, and common sense over red tape.If you've enjoyed this episode of the I Hate Insurance podcast, be sure to leave a review and subscribe today! Enjoy!In This Episode You'll Learn:Why trying to “save money” on insurance often leads to bigger problemsWhat needs to happen to fix the broken broker–underwriter–carrier pipelineHow to spot a bad deal (and what a win-win actually looks like)What agents should really be doing if they want to serve clients with integrityWhy common sense beats industry jargon every single timeThe real danger behind sloppily sold policiesHow Steve’s approach to partnership changes the claims gameWhat new insurance professionals need to know about educating themselvesAnd much more…ResourcesXINSURANCE websiteI Hate Insurance Podcast Youtube channel

March 27, 202524 min

Risk Management 101: Do You Really Need a Waiver?

Are waivers really worth the paper they’re written on? In this episode of the I Hate Insurance podcast, Rick and Parker Lindsey break down the real value of waivers, whether they actually protect businesses from lawsuits, and what makes a waiver legally enforceable.Rick and Parker dive into common misconceptions about waivers, why early claim reporting is critical, and how the legal system can take advantage of businesses that lack strong defense strategies. They also discuss the difference between gross negligence and ordinary negligence, explaining how business owners can better protect themselves with strategic partnerships and well-written policies.If you’ve ever wondered how to use waivers effectively or why traditional insurance often fails businesses, this episode will give you a brutally honest look at the industry and how to navigate its pitfalls. Enjoy!In This Episode You'll Learn:What most business owners get wrong about waivers—and how it could cost themHow the legal system really views waivers (it’s not what you think)The difference between ordinary negligence and gross negligence—and why it mattersWhy early claim reporting could be the most important decision you makeHow insurance companies protect themselves first—leaving businesses exposedWhat makes a waiver enforceable (and what makes it useless)Why traditional insurance isn’t built to truly defend policyholdersHow to structure risk management strategies that actually hold up in courtAnd much more…Sign up for emails and see exclusive content on the I Hate Insurance Podcast website: https://www.xinsurance.com/i-hate-insurance-podcast/ResourcesSeanz V Whitewater Voyages

February 25, 202538 min

The Last American Outlaw with Trey Sprinkle

What does it take to bet on yourself, defy expectations, and carve out your own path? In this episode of the I Hate Insurance podcast, hosts Rick and Parker Lindsey sit down with Trey Sprinkle, the man behind the popular Last American Outlaw YouTube channel and founder of Echo Mav Technologies.Trey’s journey is anything but ordinary. After experiencing bankruptcy during the 2008 housing crisis, he rebuilt his career in insurance claims and storm management, only to later walk away from it all in pursuit of something bigger. From working in insurance to training the military, traveling to Ukraine, and launching his own drone technology company, Trey’s story is one of risk, resilience, and relentless determination.In this episode, Trey opens up about the life-changing decision to spend his last dollars to attend SHOT Show, how he built his 900,000-subscriber YouTube channel, and how his military collaborations led to cutting-edge drone development for the U.S. Army.This conversation is about pushing past fear, making bold moves, and creating opportunities where none exist. Enjoy!In This Episode You'll Learn:Why setbacks like bankruptcy don’t define you—your response doesThe power of connections: How one event changed Trey’s entire trajectoryHow risk-taking separates high achievers from those who stay stagnantWhy Trey walked away from a successful insurance career to chase a bigger vision.The future of drone warfare and why Echo Mav Technologies is changing the gameHow embracing discomfort and challenges leads to personal and business growthAnd much more…Sign up for emails and see exclusive content on the I Hate Insurance Podcast webpage: https://www.xinsurance.com/i-hate-insurance-podcast/ResourcesLast American Outlaw YouTube Channel Connect with Trey on LinkedIn