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January 29, 2026Episode 153 min
The Big Housing Round-Up: Challenges and Change Across the Sector
Introducing our special guests: Paul Nicholson , Head of Business Development at London Borough of Hammersmith & Fulham Lauretta Rothery , Director of Communities at Joseph Rowntree Housing Trust David Thorpe , Director of Property Investment at Vico Homes Lord Gary Porter CBE , Strategic Adviser to Prodo, supporting engagement with local government and the transformation of resident engagement and service delivery across the UK social housing sector 2025 was another defining year for the social housing sector. From regulatory changes and financial pressures to evolving resident expectations and the drive for digital transformation, housing providers continued to adapt at pace. Senior leaders from across the UK’s social housing landscape came together for a candid discussion on the sector’s biggest challenges, lessons learned, and priorities for 2026. The expert panel reflected on the key developments of the past year, shared insights from board-level decision-making, and explored what lay ahead for housing associations as they balanced resilience, innovation, and social purpose. Whether leading an organisation, shaping strategy, or delivering services on the ground, attendees gained valuable perspectives to help navigate the year ahead.
June 26, 2025Episode 651 min
Countdown to Awaab’s Law – Compliance Readiness
Introducing our special guests: Mark Tasker, Customer Relations & Service Improvement Manager at Ongo Homes and Luke Beard, Assistant Director of Technical Services at ARK Consultancy Ltd Awaab’s Law comes into force in just four months — requiring all social landlords to investigate damp and mould within 10 working days , those deemed to be high risk to be made safe within 5 working days , emergencies must be investigated and actioned within 24 hours - reports must be provided to tenants within 3 working days , and if the property cannot be made safe, the landlord must offer an alternative arrangement. June’s Housing Hive explored what these timescales meant for service design, budgets, and governance. A panel of housing professionals shared how they prepared. Timestamps: 00:00 Introduction and Webinar Overview 01:28 Context and Background of Arab's Law 03:51 Legal Requirements and Compliance 06:11 Challenges and Proactive Measures 07:41 Panelist Introductions 09:13 Ongo's Approach to Damp and Mold 21:11 Discussion on Data and Systems 26:24 Raising Standards for Safe Homes 27:03 Engaging with Residents for Better Communication 27:38 Successful Methods for Tenant Education 28:53 Community Voice and Feedback 29:16 Best Practices in Client Deployment 31:25 Digital Methods and Tenant Portals 32:58 Contractor Management Concerns 35:36 Addressing No Access Cases 40:20 Legislative Changes and Resource Impact 48:21 Final Thoughts and Future Sessions
May 29, 2025Episode 546 min
Consumer Standards one year on: What impact is the regulatory regime having?
Introducing our special guests: David Ripley , Stonewater COO Grant Kennelly , Birmingham City Council Senior Housing and Modernisation Strategy Manager It’s been one year since the new consumer standards were introduced - a major milestone in the regulation of social housing. But what’s really changed? In May's Housing Hive session, we explore how the sector is responding to the new regime, what’s working, and what still needs to shift. Whether you're a housing leader, board member, or service delivery professional, this session offers valuable insight into how providers are adapting — and what the regulator is expecting next. Timestamps: 00:00 Introduction to Prodo’s Housing Hive 00:10 Understanding Prodo's Mission and Services 00:33 The Importance of Digital Transformation 00:45 Introduction to the Housing Hive 01:02 Focus on Regulatory Changes 01:17 Insights from the First Year of Updated Standards 02:01 Key Themes from Recent Discussions 02:19 Regulatory Grading Insights 02:36 Challenges and Learnings from Inspections 05:03 Panelist Introductions 06:39 Discussion on Preparation for Inspections 10:23 Birmingham City Council’s Experience with Self-Assessments 19:50 The Role of Governance in Regulatory Compliance 23:52 Correlation Between CSM and Consumer Grading 26:32 Evidence Collection and Data Delivery 30:16 Challenges in Evidence Gathering 31:04 Embedding Customer Insight in Decision Making 34:00 Impact of Housing Stock on Satisfaction 37:55 Utilising Consumer Grading Findings 41:08 Reflections and Advice on Regulation 44:07 Conclusion and Future Sessions
April 24, 2025Episode 41 hr 0 min
Empowering Social Housing Through Data-Driven Decision Making
Introducing our special guests: Daz Chauhan , Director at Knowledge Industries Elishama Tizora , Head of Data and Business Intelligence at Great Places Andreea Fard , Head of Digital, Data and Technology at Community Gateway The social housing sector is facing increasing pressure to enhance service delivery, optimise resources, and improve tenant outcomes. In response, data-driven decision making emerged as a transformative approach , enabling housing providers to harness the power of data analytics to inform strategy and operations. The Housing Hive explored the critical role of data in shaping the future of social housing, with a focus on three essential pillars: Systems: Examining the technological infrastructure required to collect, analyse, and act on data insights. We will delve into best practices for implementing data systems that support efficient service delivery and performance monitoring, including the analysis of Tenant Satisfaction Measures , complaints , and repairs data. Additionally, we will explore how data can be leveraged to identify opportunities and build a business case for increased use of technology and digital services. People: Highlighting the importance of building data literacy within teams. We will discuss strategies for empowering staff with the skills and confidence to interpret data , drive innovation , and enhance decision-making processes . Culture: Addressing the need for a cultural shift towards data-informed practices. We will explore how to foster a mindset of continuous improvement and accountability, ensuring data becomes a cornerstone of organisational values. Attendees gained practical insights into using data to improve outcomes, boost efficiency, and deliver more responsive housing services. This session was aimed at leaders , data practitioners , and policymakers committed to driving change through data-led strategies. Timestamps: 00:00 Introduction to April's Housing Hive 00:42 Current Challenges in the Housing Sector 02:04 The Importance of Data Quality 04:15 Panelist Introductions 05:57 Discussion on Data Foundations 10:59 Assessing Data Maturity 15:43 The Role of External Data 18:32 Standardising Data Across the Sector 21:45 The Importance of Data Governance 24:47 Building Data Confidence in Teams 30:27 Prioritising Business Projects and Data Governance 31:52 Assessing Team Capability and Data Literacy 33:22 Challenges with KPI-Driven Cultures 37:25 Inspiration from Other Sectors 41:54 Making Data Stick: Culture and Governance 47:11 Demonstrating ROI and Data Strategy 53:34 Q&A: Social Value and Development Pathways 56:56 Final Takeaways and Next Steps
March 27, 2025Episode 31 hr 0 min
The State of Repairs in Social Housing - Navigating Rising Costs and Compliance in 2025
Introducing special guests: Leon Storer , Director at Ark, formerly Director of Assets at Stonewater John Ghader , CEO of Prima Group Paul Mullis , CEO of DAMHA 2025 Inside Housing Repairs Tracker showed that housing providers in England spent a record £8.8 billion on repairs and maintenance in 2023-24 — £1 billion more than the previous year and a 63% increase since 2020-21 . This rise stemmed from greater scrutiny on damp and mould, fire safety, and compliance-driven repairs , with upcoming regulations like Awaab’s Law set to impose legal deadlines for fixing hazards. Meanwhile, the Regulator introduced TSMs, requiring providers to improve repair response times and communication. With rising costs and limited resources, how can housing providers balance compliance, tenant expectations, and financial sustainability? This session explores recent repair trends , how providers are adapting , and strategies for navigating these challenges . Timestamps: 00:00 Welcome and Introduction 00:26 Today's Topic: State of Repairs in Social Housing 02:00 Financial and Regulatory Challenges 04:42 Panelist Introductions 10:21 Discussion on Repairs and Maintenance 19:22 Impact of Regulatory Changes 30:28 Challenges in Customer Data Integration 30:48 In-House Repairs vs. Contractors 32:06 Social Value and Customer Focus 34:52 Cost and Efficiency of In-House Repairs 38:22 Impact of Cost of Living on Housing 39:23 Collaborative Approaches to Housing Issues 50:24 Data-Driven Decision Making in Housing 52:00 Sustainability and Future Planning 58:46 Conclusion and Future Webinars
February 27, 2025Episode 253 min
Breaking Down Barriers to Digital Inclusion
Introducing special guests: Emma Weston, CEO of Digital Unite Scott Tandy, Digital Inclusion Officer of Newydd Housing Association Christian Page, Digital Inclusion and Engagement Business Partner of Newport City Homes Join us on the Housing Hive, where we explored how social housing providers could overcome the growing challenge of digital exclusion among vulnerable tenants. In this session, we shared practical strategies for improving access to online services, discussed the legal and ethical responsibilities around digital inclusion , and showcased how tenant engagement and compliance teams could work together to ensure everyone was supported in our increasingly digital world. Thank you for being part of this essential conversation for social housing professionals. Together, we took steps toward building a more inclusive digital future for everyone. Timestamps: 00:00 Welcome and Introduction 00:52 Overview of Digital Exclusion 02:22 Understanding Digital Engagement 06:22 Guest Speaker Introductions 10:09 Digital Inclusion Strategies 11:05 Government's Digital Inclusion Action Plan 16:15 Collaborative Approaches to Digital Inclusion 21:02 Building Trust and Engagement 26:40 Adapting to Digital Evolution 28:24 Navigating Digital Skills and Online Safety 29:45 Challenges of Digital Natives and Security Awareness 31:32 Addressing Digital Inclusion in Housing 36:23 Collaborative Efforts for Digital Inclusion 42:40 Government Initiatives and Recycling Programs 46:30 Final Thoughts and Advice for Digital Inclusion
January 30, 2025Episode 158 min
Housing Hive: What lies in store for the Housing sector in 2025?
We had the pleasure of hosting Arturo Dell , a sector specialist with 20+ years of experience in local government, education, and housing associations! Arturo shared his passion for customer-focused services and the power of data & technology to transform the housing sector. 💡 Key Takeaways: ✅ Exclusive insights from Arturo on how data & tech can revolutionize housing services ✅ Thought-provoking discussions on the future of housing ✅ Innovative ideas to enhance customer service & drive real change This session was a little different —Arturo brought fresh perspectives and deep knowledge to explore sector-wide transformation. If you missed it, don’t worry—stay tuned for future Housing Hive events! 👀 Timestamps: 00:00 Welcome and Introduction 00:28 Setting the Scene: AI in the Housing Sector 02:52 Guest Speaker Introduction: Arturo 04:20 Arturo's Presentation: AI and Data in Housing 06:46 Understanding AI: Machine Learning vs Generative AI 10:00 Applications of Machine Learning in Housing 13:15 Generative AI: Opportunities and Challenges 18:53 Generative AI in the Workplace: Research Insights 24:57 Data Quality and Governance in Housing 27:23 The KIM Report: Key Recommendations 30:14 Introduction to Knowing Our Homes 30:45 Key Data Items for Collection 📩 Make sure you’re subscribed for updates on upcoming sessions! #HousingHive #DigitalHousing #Innovation #PropTech #SocialHousing #HousingSector
December 12, 2024Episode 1145 min
Housing Hive: Empowering Tenants: Leveraging Reward Programs to Combat the Cost of Living Crisis
In today’s session we explored how reward programs could drive tenant engagement and help Housing Associations tackle the ongoing cost of living crisis. Today's session was designed for housing professionals across the UK, focusing on how integrating reward programs into self-service portals could create positive incentives for tenants to engage online. We discussed how offering tenants personalised rewards, such as grocery vouchers and discounts, encouraged more frequent portal usage, turning interactions like reporting repairs or paying rent into opportunities to access meaningful benefits. Key highlights included: Cost of Living Crisis Solutions: Innovative ways to support tenants during challenging times through tailored reward programs. Boosting Engagement: Insights on how integrating rewards into portals increased tenant self-service and engagement rates. Out-of-Sector Case Studies: Examples of successful reward programs in other sectors and their potential applications for housing. Strengthening Tenant Relationships: Exploration of how these initiatives fostered stronger connections between Housing Associations and their communities. This was a valuable opportunity to hear from experts and learn how reward programs improved customer satisfaction, reduced contact center volume, and supported digital transformation. Timestamps: 00:00 Introduction and Session Overview 00:23 Guest Speakers Introduction 00:49 Main Topic: Empowering Tenants with Digital Solutions 01:17 Prodo's Experience and Approach 02:13 Challenges and Benefits of Digital Engagement 04:07 Introducing Rewards Programs 04:53 Guest Speaker: Andy Milne on Loyalty and Rewards 06:48 Guest Speaker: Tom on Product Management 07:28 Aligning Rewards Programs with Housing Association Objectives 11:33 Tenant Feedback and Sentiment 27:17 Prodo's Digital Platform and Rewards Interface 37:42 Q&A and Final Thoughts
October 24, 2024Episode 101 hr 2 min
Housing Hive: AI in Housing: Unlocking Innovation and Enhancing Services
We were joined by Nick Atkin, Yorkshire Housing CEO and Adam Lilley-Byrne L&Q's Digital Marketing Manager for this Housing Hive webinar where we explore how artificial intelligence (AI) is reshaping the housing sector. This session is tailored for housing professionals keen to stay ahead of the latest digital transformation trends, with a focus on how AI can drive innovation and improve services across the board. Sign up to the next Housing Hive: https://www.prodo.com/housing-hive Contact Prodo: https://www.prodo.com/contact Yorkshire Housing: https://www.yorkshirehousing.co.uk/ L&Q: https://www.lqgroup.org.uk/ Timestamps: 00:00 Introduction to Housing Hive and AI 01:24 AI in Housing Sector: Use Cases and Benefits 02:14 Guest Speakers: Insights from Industry Leaders 05:42 Nick Atkin on AI's Strategic Role in Housing 11:48 Adam Lilley-Byrne on AI in Digital Marketing 17:09 Balancing Technology and Human Elements in Housing 22:54 Engaging Colleagues and Overcoming Reluctance 30:51 Leveraging AI for Data Insights 32:11 Challenges in Data Utilisation 33:46 The Importance of Data Quality 36:33 Collaboration in the Housing Sector 43:36 AI and Customer Interactions 45:42 Risks and Ethical Considerations of AI 56:01 Future of AI in Housing 01:00:39 Closing Remarks and Future Sessions
September 26, 2024Episode 946 min
Housing Hive: The Importance of Tenancy Engagement
Watch our discussion on the future of social housing in the UK under the new Labour government and the role of digital transformation in adapting to these changes. In this session, we explore the potential policy changes and their implications for social housing providers and tenants. With the recent shift in government, understanding the upcoming legislative and regulatory environment is crucial for staying ahead. We are delighted to welcome Rachael Williamson, Head of Policy and External Affairs at the Chartered Institute of Housing (CIH). Rachael provides expert insight on the new government's housing policies, potential reforms, and the anticipated impact on the social housing sector. Additionally, we examine how housing associations can leverage digital solutions to strategically prepare for these changes. By integrating innovative digital practices, housing providers can ensure they continue to meet tenant needs effectively and comply with regulatory requirements. This webinar offers valuable insights and strategic guidance for social housing providers looking to thrive under the new government and harness digital transformation to stay resilient and responsive. Don’t miss this opportunity to stay informed and prepared for the future of social housing in the UK. Timestamps: 00:00 Welcome and Agenda Overview 00:42 Introduction of the Prodo Team 01:31 Prodo's Expertise in Housing Sector 02:05 Digital Transformation in Housing 07:02 Introducing Rachael Williamson 07:59 Current Housing Challenges 10:08 Labour Government's Housing Strategy 18:40 Impact on Housing Associations and Councils 29:57 Opportunities and Challenges Ahead 41:07 Q&A Session 45:31 Closing Remarks and Next Session Sign up to the next Housing Hive: https://www.prodo.com/housing-hive
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