Home Health 360: Presented By AlayaCare

Hosted by Erin Vallier

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Jan 2026

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About the show

Gain a fresh perspective and new ideas for running your home-based care organization by listening and learning from industry professionals around the globe. Hosted by home health tech expert Erin Vallier. You’ll hear from home-based care leaders on trending industry news, challenges, and best practices to help prepare you for the future of care. Tune in every month to stay in the know and bring your team actionable insights from the best in the business.

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60 recent

January 15, 2026Episode 8334 min

Scaling care with agentic AI: Home-based care predictions for 2026 with Adrian Schauer

Send us Fan MailIn this episode, Adrian Schauer, CEO and co-founder of AlayaCare, shares his top predictions for 2026 and explores how agentic AI is evolving from a bold vision for the future to an essential reality of daily operations for home-based care providers.Adrian explains how AI agents are rapidly becoming dependable infrastructure—supporting vacant-visit scheduling, visit verification, care-plan generation, and other crucial workflows to reduce administrative burden, standardize care delivery, and free staff to focus on people, not paperwork. He discusses why the next phase of transformation will center on improving interoperability, point-of-care support, and revenue-cycle intelligence, with automated intake, real-time clinical assistance, and voice-enabled documentation driving faster admissions, stronger compliance, and healthier cash flow.Adrian also highlights broader industry trends shaping 2026, including the shift to deeper, evidence-based leadership, predictive scheduling, and workforce models that align caregiver experience with client outcomes. The result is a new operating model for home-based care—where technology compounds operational gains, stabilizes the workforce, and creates the foundation for delivering better care at scale.Episode resources:Blog: Home care trends – Top 5 predictions for 2026 and beyondAlayaFlow: AlayaCare's Agentic AI-powered workflow platformWebinar: Introducing AlayaFlow – Meet the AI agentsWebinar: The state of home-based care in 2026 – Key insights for providersAI at AlayaCare: Explore our AI toolsHow AlayaCare is Revolutionizing Home Care with AI-Based Solutions to Address Industry’s Most Challenging ProblemsIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

November 24, 2025Episode 8223 min

Harnessing data for implementation success with Sarah Payne

Send us Fan MailFear of implementation shouldn’t keep a good platform on the sidelines. We break down a practical path to go live with confidence, comparing a fast, best-practice enablement approach with a deeper, customized PSO route and exploring how to pick the right fit based on outcomes and investment, not just organization size.Sarah Payne, Associate Director of Customer Enablement at AlayaCare, pulls back the curtain on what separates “live” from “ready.” She shares why rushed timelines often create surface-level use, higher support needs, and missed features—then explains how to prevent that with the right project team, six to ten hours of focused time each week, and a learning plan that builds durable superusers. We get into the hard part many overlook: data migration. From extracting legacy data to cleaning, mapping, and validating it, Sarah outlines how to set standards and ownership so day one runs smoothly.Related resources:Blog: How AlayaCare makes implementation work: A practical guide to rolling out home care softwareBlog: Successful software implementation: The AlayaCare implementation approachPodcast: Successful software implementation for organizational transformation in home-based careIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

October 22, 2025Episode 8118 min

Benchmarking that Actually Moves the Needle with Alex Skinner

Send us Fan MailWhat does “good” actually look like in home-based care? We dig into a clear, practical answer and show how a four-pillar maturity model transforms messy data into confident decisions. With AlayaCare’s Alex Skinner, we break down operational excellence, employee experience, health outcomes, and financial performance, then map them to the few metrics that truly move the needle.You’ll hear why benchmarking needs two angles — trend your own progress and compare against look-alike peers — to avoid blind spots and focus on the right bets. Alex walks us through live examples of scheduler productivity and authorization utilization, revealing how standardized definitions, quartiles, and time-series views help leaders see impact fast. We also explore why some tempting metrics got cut, how customer success coaching adds crucial context, and how to resist “what’s easy to measure” in favor of “what’s worth measuring”.Episode Resources:Webinar: Harnessing data intelligence for better outcomes: How data-driven insights are transforming home-based careBlog: 3 steps to leverage data science in home careToolkit: Growth in home-based care: How to make the most out of your dataVideo: Elara Caring: Harnessing data for better patient outcomesIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

August 25, 2025Episode 8034 min

From Homegrown to High-Tech: Caring People's 20-Year EMR Transformation

Send us Fan MailAnthony Spero shares his experience transitioning Caring People from a 20-year-old proprietary software system to AlayaCare, resulting in improved caregiver satisfaction and more time for patient care.Caring People developed their own software 20 years ago when few options existed for home care providers. The organization expanded from two states to six through acquisitions, revealing limitations in its proprietary system.Since implementing AlayaCare, real-time data access has transformed operations, allowing immediate insights into missed visits, caregiver punctuality, and client satisfaction. Most importantly, caregivers now spend more time with clients rather than struggling with technology.If you're considering a technology transition for your home care organization, remember that software development isn't your core business — focus on what you do best and partner with technology experts who understand the unique needs of home-based care.Episode resources:Brochure: Head to Head: Legacy Software vs AlayacareBlog: How AlayaCare makes implementation work: A practical guide to rolling out home care softwareBlog: Successful software implementation: The AlayaCare implementation approachPodcast: Successful software implementation for organizational transformation in home-based careIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

July 16, 2025Episode 7929 min

Patient-centered care: Transforming home health with Jennifer Maxwell

Send us Fan MailJennifer Maxwell of Maxwell TEC shares how patient-centered technology is transforming home-based care by focusing on how patients feel rather than just clinical measurements.• Personalized care plans should prioritize patient feelings over diagnostic measurements• Technology can enable real-time patient feedback through simple text messaging• Effective remote patient monitoring doesn't require complicated or expensive equipment• Solutions that remain available post-discharge maintain connection and prevent readmissions• Employee satisfaction directly correlates with patient outcomes and satisfaction• Automated check-ins with staff can identify concerns before they lead to turnover• Family engagement through text updates keeps distant caregivers informed• Real-time feedback allows agencies to address concerns immediately• Technology should integrate people, process, and tools for maximum effectiveness• The ultimate goal is to enable more people to age in place with dignityEpisode Resources:Blog: The future of home and community care: Predictions for 2025 and beyond Blog: The key to better client experience? Improving communication between home and community care providers and clientsGuide: How employee experience drives success in home and community careGuide: The Future of AI in Home and Community Care Guide: The Effects of Machine Learning Powered Remote Patient Monitoring on Home Health CarePodcast: Unlocking AI’s potential in home and community care with Naomi GoldapplePodcast: Using AI to automate key processes in home and community care with Jeff SalterIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

June 24, 2025Episode 7826 min

Unlocking AI's potential in home-based care with Naomi Goldapple

Send us Fan MailAI in home healthcare serves as a decision support system that helps professionals make better choices by analyzing data, surfacing key information, and providing suggestions while keeping final decisions in human hands.• AI scribes can transcribe caregiver-client conversations and automatically populate required forms• Digital assistants prepare caregivers for visits by providing quick client summaries and highlighting recent changes• Predictive models identify patients at risk of adverse events, helping clinicians prioritize care• AI tools must maintain the same security permissions as existing systems and comply with HIPAA regulations• Explainable AI models help build clinician trust by showing why specific recommendations were made• Voice technology represents the exciting future of AI in healthcare, moving from assistive to autonomous capabilitiesEpisode Resources:AI Resource Hub: https://alayacare.com/ai-resource-hub/Podcast: Agentic AI and the future of home-based care: Predictions for 2025 with Adrian SchauerPodcsat: Tackling home care staffing challenges with AI technologyToolkit: AI in home and community care: Your complete guideIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

May 15, 2025Episode 7723 min

Bridging the Healthcare Gap with Dave Marchand

Send us Fan MailDave Marchand reveals how New Day Healthcare's Carelytics platform bridges critical gaps in the traditional home healthcare delivery model by unifying patient data across service lines. Through advanced analytics and proactive interventions, this approach transforms care delivery from reactive, reimbursement-driven episodes to comprehensive patient journeys that identify early decline indicators and prevent catastrophic health events.• The traditional healthcare model operates reactively, with treatment only beginning after a significant decline• The Carelytics platform connects data across personal care, home health, and hospice service lines• Care gap programs focus on specific patient populations and trigger appropriate early interventions• Unified healthcare data model creates a complete "patient journey" view spanning years, not just visits• New acquisitions maintain their existing platforms while gaining immediate access to innovation• AI technology enables the identification of complex patterns and orchestrates appropriate interventions• Single service providers can develop similar approaches through strategic partnershipsEpisode Resources:Webinar: Harnessing data intelligence for better outcomes: How data-driven insights are transforming home-based careBlog: 3 steps to leverage data science in home careToolkit: Growth in home-based care: How to make the most out of your dataVideo: Elara Caring: Harnessing data for better patient outcomesIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

April 15, 2025Episode 7624 min

The human side of home care: Stories from our frontline heroes

Send us Fan MailThree dedicated home-based care professionals share their journeys into caregiving and the profound moments that shape their work every day. Their personal stories reveal how compassion, creativity, and human connection transform lives on both sides of the caregiving relationship.• Finding purpose through personal experience – caregivers inspired by caring for their own family members• Supporting clients and families during end-of-life care with dignity and compassion• Creative problem-solving to meet emotional needs, not just physical ones• The critical importance of family connection in client wellbeing• Finding humor and joy in caregiving relationships• Strategies for avoiding burnout, including peer support and maintaining a positive mindset• Walking in with a smile regardless of personal challenges• The profound impact of simply being present during difficult momentsEpisode resources:Podcast: How good leadership improves employee retention and client outcomes with Peter SvennebyBlog: Reimagining care: Why digital transformation starts with peopleBlog: Embracing AI technology to recruit and retain caregiversBlog: Tackling the caregiver shortage – 5 effective strategies for retentionBlog: 4 ways to retain caregivers in home-based careBlog: 4 tips to improve caregiver experience through scheduling and route optimizationBlog: The future of home-based care – Predictions for 2025 and beyondWebinar: Critical Strategies for Caregiver Retention – The First 90 DaysVideo: How Elara Caring prioritizes caregiver experience with AlayaCareVideo: Employee experience as the cornerstone of competitive advantageIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

March 17, 2025Episode 7545 min

How culture, vision, and systems drive home care success with Stephen Tweed

Send us Fan MailIn this episode, Stephen Tweed, Chairman and CEO at Leading Home Care, shares essential insights from the highest-performing home care companies, revealing seven critical lessons that drive success in today's competitive market. His extensive research and mastermind groups with top companies uncover the strategies that separate industry leaders from the rest.Those strategies include:• Crafting a strong culture based on leadership style, core values, and consistent behaviors• Being purpose-driven and sharing authentic stories that create emotional connections• Building amazing teams through sophisticated recruitment and development processes• Thinking systematically with repeatable processes that enable scalabilityEpisode resources:EBook: Six Secrets of Selling Home Care to Your Ideal Client (50% off with promo code: ALAYACARE25)Visit leadinghomecare.com to subscribe to Stephen Tweed's "Thursday Thoughts" newsletterCase Study: Future of Home Care 2025 Podcast: The top 3 causes of 90 day caregiver turnoverPodcast: Unpacking the impact of positive work culture in healthcareBlog: 6 ways to create a culture of belonging to improve employee retention in home-based careIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.

February 19, 2025Episode 7432 min

Adopting a caregiver-first mindset to boost recruiting and hiring success with Rachel Gartner

Send us Fan MailIn this episode, Rachel Gartner, founder and CEO of Carework, shares how home-based care agencies can transform recruitment and hiring from a major challenge into a strategic advantage. Rachel, a former home care recruiter, explains what it means to adopt a “caregiver-first mindset” and how this approach drives improved recruitment results, positive employee experience, better client care, and ultimately overall agency success by focusing on caregivers’ needs during the hiring process.Rachel discusses several important issues affecting the recruiting and hiring processes that can be improved by seeing situations from a caregiver’s perspective. In addition, Rachel shares many practical strategies for improving your agency’s recruitment process, such as creative ways to engage potential hires, tips for leveraging referral programs, integrating technology without losing the personal touch, utilizing metrics to track recruitment success and improve processes, and more. Check out this episode to drive greater success in your recruitment process by prioritizing caregiver needs so you can attract the right applicants and meet the growing demand for care workers.Episode resources:Carework – Home care’s hiring expertsHireEd – Caregiver hiring accelerator coursePodcast: How good leadership improves employee retention and client outcomes with Peter SvennebyBlog: Embracing AI technology to recruit and retain caregiversBlog: Tackling the caregiver shortage – 5 effective strategies for retentionBlog: 4 ways to retain caregivers in home-based careBlog: 4 tips to improve caregiver experience through scheduling and route optimizationBlog: The future of home-based care – Predictions for 2025 and beyondWebinar: Critical Strategies for Caregiver Retention – The First 90 DaysVideo: How Elara Caring prioritizes caregiver experience with AlayaCareVideo: Employee experience as the cornerstone of competitive advantageIf you liked this episode and want to learn more about all things home-based care, you can explore all our episodes at alayacare.com/homehealth360.