HME News in 10

Hosted by HME News

BusinessInterviews guests

Website RSS feed

Episodes

Latest episode

Oct 2026

Language

About the show

Long-time editors Liz Beaulieu and Tracy Orzel discuss the HME industry’s top news, and call on experts to provide context and add color to the stories they’re writing for HME News. It’s everything you’ve come to expect from HME News, just in podcast form, in about 10 minutes or less. HME News, www.hmenews.com, is the leading source of news for the home medical equipment industry.

Listen to episodes

60 recent

October 14, 2026Episode 7211 min

Gabrielle Murphy on resilient partnerships

Gabrielle Murphy, national accounts manager for Sunset Healthcare Solutions, says the strongest provider-vendor partnerships are built on resilience – not transactions. In this special episode of HME News in 10, sponsored by Sunset Healthcare Solutions, she shares lessons from years of supply chain disruptions, recalls, backorders and pricing pressures: • Why proactive, transparent communication matters more than ever • How to balance vendor consolidation with supply chain resilience • What separates a strategic partner from a vendor that's simply filling orders • Why the lowest price doesn't always translate into the lowest cost Murphy offers strategies to help providers protect their business and better serve patients amid reimbursement pressure, competitive bidding concerns and ongoing market uncertainty. Guest: Gabrielle Murphy Host: Liz Beaulieu

September 16, 2026Episode 719 min

Dan Dunmire on why it's time to rethink portable oxygen therapy

Today's oxygen patients are being diagnosed earlier, staying active longer and demanding greater mobility than ever before. At the same time, advances in portable oxygen technology are helping expand the range of patients who may benefit from the therapy, says Dan Dunmire, director of respiratory clinical solutions for Rhythm Healthcare. In this special sponsored episode of HME News in 10, Dunmire: • Explains how the oxygen patient population has evolved and what that means for providers • Challenges long-held assumptions about which patients are good candidates for portable oxygen therapy • Shares practical guidance on matching patients with the right portable oxygen solution • Looks ahead to the next generation of portable oxygen technology "I think the companies that are going to be most successful in the portable oxygen space are the companies that are going to keep the needs and the activity and the mobility of the patients at the forefront," he said. Listen now to learn how advances in POC technology are helping providers support patient mobility, compliance and quality of life. Host: Liz Beaulieu Guest: Dan Dunmire

August 19, 2026Episode 7012 min

Steve Cela on capacity as your competitive advantage

HME providers are looking for more opportunities. Steve Cela, CEO of Strategic Office Support (SOS), says the bigger question is: Do you have the capacity to take advantage of them? In this special episode of HME News in 10 sponsored by SOS, Cela shares why capacity, not demand, is often the true limiter of growth. Hear his insights on: How to build capacity How to know when you max your capacity How capacity can change the trajectory of your business Why capacity is worth the investment "The companies that win aren't the ones that find the most opportunity," he says. "They're the ones prepared when opportunity arises." Host: Liz Beaulieu Guest: Steve Cela

July 10, 2026Episode 6914 min

Sanam Mehta on using resupply to protect CPAP therapy

Welcome to a special episode of HME News in 10, sponsored by Brightree. Operational metrics like touch rates, completion rates and staff efficiency remain important in resupply, but are they the right measures of success? In this episode, Sanam Mehta, director of product management for SNAP Resupply at Brightree, discusses why providers should focus less on activity and more on outcomes—specifically, helping patients stay on therapy. From creating seamless patient experiences to using AI to identify when intervention is needed, Mehta shares her vision for a resupply model centered on therapy management rather than transaction management. "Ultimately, resupply isn't about replenishing supplies," she says. "It's about protecting therapy." Hosts: Liz Beaulieu Tracy Orzel Guest: Sanam Mehta

June 17, 2026Episode 6811 min

Rob Boeye on the next wave of HME growth

Welcome to a special episode of HME News in 10, sponsored by Parachute Health. In this episode, Rob Boeye, executive vice president of HME for Parachute Health, breaks down how embracing technology in the ordering process can help you capture and win business with not only clinicians, but also payers and health systems. Boeye emphasizes that in the current environment of shifting referral source, payer and health system expectations, providers that are winning look at digital ordering as part of what he calls their “relationship infrastructure.” “The ERPs made chaos manageable, and I think what digital ordering is doing is making growth possible,” he said. Hosts: Liz Beaulieu Theresa Flaherty Guest: Rob Boeye

May 13, 2026Episode 6715 min

Mitch Yoel on high-growth clinical partnerships

Welcome to a special episode of HME News in 10, sponsored by Rhythm Healthcare. In this episode, Mitch Yoel, chief operating officer at Rhythm Healthcare, shares what it really takes for durable medical equipment (DME) providers to rise to the top of a hospital’s referral list. His starting point is simple but critical: Does your messaging sound transactional, or does it sound clinical and compelling? “I believe the future winners – especially in oxygen therapy – won’t just be equipment distributors,” he said. “They’ll be clinically fluent partners, helping hospitals improve outcomes after discharge.” Yoel breaks down what it takes to become that partner, from leveraging evidence-based decisions to eliminating disconnects around equipment selection. Hosts: Liz Beaulieu Theresa Flaherty Guest: Mitch Yoel

April 15, 2026Episode 6610 min

Lauren Barranti on the cost of disorganization

Welcome to a special episode of HME News in 10, sponsored by Tactical Back Office. Today’s guest is Lauren Barranti, payor relations with Tactical Back Office. Long-term price compression, closed payer networks and third-party administrator models create burdens for smaller HME providers, who may not have the resources to juggle everything from credentialing and contracting to managed care strategy in a competitive market, Barranti says. That can be costly. “Payers and customers will get mixed signals,” she said. “It will be obvious that things are not organized and flow will be affected. Ultimately, what happens is trust erodes. And that's probably the worst thing that can happen.” What's the path forward for these providers? Ensuring that back-office people, processes and technology are intentionally integrated, Barranti says. Hosts: Liz Beaulieu Theresa Flaherty Guest: Lauren Barranti

March 20, 2026Episode 6515 min

Ronda Buhrmester on the bottleneck that’s costing you

Welcome to a special episode of HME News in 10, sponsored by Prochant. Today’s guest is Ronda Buhrmester, vice president of client experience, for Prochant. As a 30-year veteran of the HME industry, she knows intake has always been a headache, but today it’s a full-blown pressure point that’s on a collision course with surging referrals, increasingly complex payer rules and ongoing staffing shortages. In this episode, Buhrmester breaks down what’s really driving denials and delays, and more importantly, what providers can do about it. Her top takeaway? The providers who win are the ones who get proactive, dig deep and fix intake at the root. Hosts: Liz Beaulieu Theresa Flaherty Guest: Ronda Buhrmester

February 16, 2026Episode 6414 min

Justin Lewis provides an AI reality check

Welcome to a special episode of HME News in 10, sponsored by Brightree. Today’s guest is Justin Lewis, senior director of Brightree’s ReSupply LiveCall Service. He offers a reality check on AI and how to use it in a way that actually improves patient experience. “We put a lot of thought into how a call should actually feel from the patient’s perspective – where it should start, how we should ask questions, what decisions need to happen in the background, and what a smooth handoff looks like when a human is needed,” he said. When providers move past common misconceptions about AI, Lewis says they can use it to: • Handle routine requests, like order status, more efficiently • Free up agents to focus on complex conversations • Better manage call volume spikes • Extend service capabilities Ultimately, Lewis says AI is at its best when it delivers real, measurable value – not hype. Hosts: Liz Beaulieu Theresa Flaherty Guest: Justin Lewis

January 15, 2026Episode 637 min

CGM Competitive Bidding

Welcome to a special episode of HME News in 10, sponsored by DDP Medical Supply. Today’s guest, Brian O’Neill, president of DDP Medical Supply, says providers of continuous glucose monitors (CGMs) are at a fork in the road. With the Centers for Medicare & Medicaid Services (CMS) adding CGMs to the next round of the Medicare competitive bidding program, providers must choose: • Step away before bidding begins; or • Scale up to compete for one of the limited contracts O’Neill shares why DDP is focused on partnering with those aiming to win – and how its expanded distribution network and other upcoming initiatives are designed to help providers deliver nationwide efficiently and economically. Hosts: Liz Beaulieu Theresa Flaherty Guest: Brian O’Neill