
AI Chatbots in Humanitarian Crises: GOAL's Hard-Won Lessons
What does it actually take to deploy AI chatbots safely in humanitarian response? Liz Devine, Head of the Program Technical Team at GOAL Global, joins Amie Vaccaro, Jonathan Jackson, and Dimagi's Erin Quinn to share hard-won lessons from building a multichannel chatbot during an mpox outbreak in Sierra Leone — and adapting it for cholera response in South Sudan. With over a decade in the humanitarian sector, from South Sudan to the Syria and Ukraine responses, Liz brings a rare ground-level perspective on innovating with vulnerable populations. She explains why an emergency is the worst time to build new tech, why keeping a human in the loop at key decision points is non-negotiable, and how referral pathways and safeguards keep sensitive cases from slipping through the cracks. She also offers practical advice on securing donor funding for experimental pilots despite shrinking budgets — starting with clearly defining the problem you're solving. As Liz puts it, AI can do the recommending, but people must make the decisions. A candid, practical conversation for anyone wanting to cut through the AI hype. Related Resources: GOAL Global – Irish humanitarian organization working in 13+ countries on health, nutrition, food security, and climate resilience. Twilio – Communications API used to relay and anonymize chatbot messages in GOAL's deployment. monday.com for Nonprofits – Work platform GOAL uses (via free humanitarian licenses) for reporting and analysis of chatbot data. WhatsApp Business Platform – The community-facing channel for GOAL's multichannel chatbot, supporting text, voice, and images. CommCare by Dimagi – Dimagi's leading open-source platform for frontline workers, and a tool GOAL uses. Sign up to our newsletter , and stay informed of Dimagi’s work We are on social media - follow us for the latest from Dimagi: LinkedIn , Twitter , Facebook , Youtube If you enjoy this show, please leave us a 5-Star Review and share your favorite episodes with friends. Hosts: Jonathan Jackson and Amie Vaccaro













