High End Homes Handled Right

What motivates women in business to break barriers? Lyndel Johnson sits down with Mandy Poff, from Inspired Realty and Co. Mandy shares her journey in launching and running "Inspired Women in Business," a women-only networking organization with seven chapters in and around Houston, Texas. They discuss the impact of empowering women and the historical context of financial independence dating back to 1979. The group meets weekly, fostering community and collectively generating $1.2 million in revenue last year. They also touch on the personal evolution that led Mandy to her current success. Self-care practices, including meditation and journaling, played a significant role in Mandy's development. Her goal is to motivate and bring confidence to others. Listeners can glean insights on breaking personal barriers and achieving authenticity in their careers. For those seeking inspiration, Mandy provides a roadmap to self-improvement and business success.  Key Takeaways Mandy Poff's work involves creating a supportive community for women, emphasizing that they can achieve anything they set their minds to. Inspired Women in Business, with its local chapters, serves as a platform for women to network, support, and empower each other. The discussion highlights the historical challenges women have faced, such as not being able to get their own credit card until 1979. This generational context sets the background for why there is a need to encourage and support women’s financial independence and business ambitions today. The economic impact is significant when women support each other in business; Mandy’s organization brought in $1.2 million in revenue within their community. This underscores the broader benefits of economic collaboration among women, extending into the local economy. Mandy Poff attributes her success in business to a strong focus on self-care, including meditation, journaling, and maintaining healthy habits. She emphasizes that self-care leads to authenticity and confidence, which are crucial for personal and professional success. Overcoming limiting beliefs is essential for personal development. Mandy shares her journey of transforming her mindset from feeling inadequate due to not having a degree, to recognizing and leveraging her innate strengths and capabilities. This change enabled her to achieve greater success and help others do the same. Timestamped Overview 00:00 Women-only networking group empowering Houston-area professionals.05:39 Migratory farm life hindered educational opportunities; mentorship inspired.06:54 Limited beliefs on qualifications impacted my confidence.11:18 Stay steadfast; recognize worth and celebrate success. Learn more about Inspired Realty and Co. HERE. Subscribe to The Houston Bound Podcast on Apple Podcasts and Spotify. Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube.See omnystudio.com/listener for privacy information.

What drives someone to push through financial ruin and build a successful business? Lyndel Johnson and Roger Igo delve into Roger's journey from bankruptcy to creating the Bell Tower on 34th, a leading event venue in Houston, Texas. Roger started in real estate development, eventually moving into event venues. His story includes a personal bankruptcy triggered by a project gone wrong, but through determination and support, he managed to rebound. Roger's philosophy emphasizes aligning actions with the goal of delivering unforgettable events. He speaks on how his team is guided by a shared focus to ensure every detail contributes to extraordinary client experiences.  Listen to High End Homes Handled Right for insights on resilience, business strategy, and maintaining high service standards in the event industry. Key Takeaways The path to success often includes significant challenges and setbacks, but resilience, learning from mistakes, and a relentless drive can lead to eventual success. Roger Igo's story of bankruptcy and recovery illustrates the importance of perseverance and resourcefulness in entrepreneurship. The real estate industry can be highly rewarding but also volatile. Personal experiences shared by Roger Igo emphasize the importance of understanding the industry's intricacies, including the financial and emotional aspects of managing real estate ventures. Building a luxury event business requires a clear focus on providing exceptional customer experiences. Identifying the ideal clientele and meeting their needs with top-notch services and facilities is crucial to establishing a premier brand. Effective leadership involves setting a clear mission and empowering employees to make decisions aligned with that mission. Roger Igo's approach of using the "North Star" concept and the bell tower pledge illustrates the importance of a unified vision and culture within a company. Adversity can be a powerful catalyst for personal and professional growth. Roger Igo's narrative underscores the value of seeing challenges as learning opportunities and trusting that each experience contributes to one's ultimate destiny. Timestamped Overview 00:00 Luxury property podcast with guest Roger Igo.05:23 Client didn't pay, leading to personal bankruptcy.07:17 Entrepreneurs struggling; interest rates slightly decreased recently.11:47 Align decisions with delivering unforgettable events.16:20 Persevere through challenges; success is possible.17:37 Persevere, return, success awaits. Listen to The Roger Igo Podcast HERE. Learn more about The Bell Tower on 34th HERE. Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube.See omnystudio.com/listener for privacy information.

What are the essential steps for preparing a high-end home for leasing? Lyndel Johnson hosts Baron Robert from Extraterrestrial Pros to discuss the importance of professional deep cleaning in property management. The episode begins by examining common misconceptions about the make-ready process. Many owners believe they can handle cleaning themselves, but Barron explains the complexity and precision required. He outlines the average cost and time it takes for professional cleaning, emphasizing overlooked areas like vents and window sills. Johnson shares how a clean home influences potential renters' perceptions and decisions. The conversation also covers the benefits of mid-lease cleanings for property inspections. High End Homes Handled Right explores effective strategies for maintaining high-end rental properties. Listeners gain insights into professional cleaning's role in ensuring swift rentals and tenant satisfaction. For more episodes and tips, stay tuned. Key Takeaways A deep cleaning by professionals can save property owners money and ensure the property is move-in ready without needing additional repairs like repainting. Proper deep cleaning addresses often overlooked areas that can significantly impact a potential tenant's impression. Hiring professionals can be more cost-effective than doing it yourself, as they can complete the job efficiently and thoroughly. The price of hiring a professional cleaning service, such as $100 per 1,000 square feet, is justified by the comprehensive quality they provide. Effective cleaning involves attention to details that many individuals commonly overlook, such as blinds, vents, window seals, and cobwebs in corners. Professional cleaners possess the expertise and tools to address these specifics, ensuring the property is cleaned to the highest standard. Regular cleaning inspections, like a full clean at the six-month mark, can help property owners monitor the condition of their property and maintain its cleanliness. This proactive approach can also reveal the tenant's upkeep habits and prevent larger issues from developing. The initial state of cleanliness when a tenant moves in significantly influences their satisfaction and perception of the property management service. A well-cleaned property can create a positive first impression, which is crucial for the tenant's long-term contentment. Timestamped Overview 00:00 Barron's team excels at deep cleaning houses.05:18 Choose a cleaning company that values excellence.09:29 Is mid-lease full clean recommended for landlords?12:30 Hire professionals for inspections and cleaning services.14:06 Tenants disgruntled despite efforts, remember unpleasant move-in experience. Learn more about Extraterrestrial Pros by calling (510) 330-9668. Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube.See omnystudio.com/listener for privacy information.

Why is a home inspection crucial when purchasing property in another state? When buying a home from afar, out-of-state buyers face unique challenges. A thorough inspection provides peace of mind and valuable insights into the property's condition.  Experts like Quirindongo, owner of TCQ Inspections, emphasize the importance of examining key areas. The foundation, roof, electrical systems, plumbing, HVAC, and appliances all require careful scrutiny. Previous flooding can be detected by observing flood lines, while visual inspections are vital for identifying electrical and plumbing issues. Proper grading around homes is another critical factor that helps prevent water damage, which can lead to costly repairs down the line. Sewer line inspections, often conducted with cameras, reveal hidden problems that could otherwise go unnoticed. The role of gutters in protecting foundations cannot be overstated. A well-maintained gutter system safeguards the property from water-related damage. Lyndel Johnson, host of *High End Homes Handled Right*, underscores how inspections can prevent expensive repairs and aid in negotiations. Time is a significant factor in the inspection process. Quirindongo details the hours required for a thorough examination, highlighting the importance of assessing the age and condition of HVAC systems. These insights prove invaluable for out-of-state buyers who can't easily revisit the property. Ultimately, a comprehensive home inspection serves as a safeguard for investments. It provides crucial information that helps buyers make informed decisions, even from afar. Key Takeaways Comprehensive home inspections are crucial for identifying potential issues and preventing costly repairs in the future. An inspection can serve as a valuable tool in negotiation and can ensure buyers are making informed decisions. Cesar's military background provides him with qualities such as attention to detail and punctuality, which are highly beneficial for conducting thorough home inspections. Inspections cover various critical areas including the foundation, roof, electrical systems, plumbing, HVAC systems, and exterior grading. Each of these areas is essential for the overall safety and functionality of the home. In regions like Houston, where flooding is a concern, inspectors need to look for indicators of past flooding and ensure proper documentation and remediation have occurred. This includes checking for flood lines and ensuring proper ground grading around the home to prevent future issues. Inspections also shed light on potential future maintenance issues, such as aging HVAC systems and the importance of having features like gutters to protect the home’s foundation. This proactive approach helps homeowners budget for future repairs and replacements. Timestamped Overview 00:00 Luxury property management podcast with careful inspections.05:48 House should have a sloping swale around it.06:16 Consider overlooked home issues, especially related to flooding.10:25 Avoiding costly mistakes when purchasing and maintaining property.14:18 Assess condition, age, and temperature differentials.17:23 AC and property comfort crucial for tenants.19:15 Enjoyed discussion about inspections; recommend TCQ inspections. Learn more about TCQ Inspections HERE. Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube.  See omnystudio.com/listener for privacy information.

How can property managers ensure their high-end homes are maintained throughout the year? Lyndel Johnson outlines key strategies for seasonal property management. Regular maintenance checks on HVAC systems can prevent discomfort during extreme weather. Johnson emphasizes the importance of inspecting water heaters, roofs, gutters, and pools. Quarterly reviews help identify potential issues early, minimizing costly repairs.  Moreover, Johnson suggests including financial management and legal compliance in these reviews. A professional bookkeeper can maintain accurate financial records and help avoid rent collection errors. Staying updated on legal changes ensures compliance with state regulations, which can impact fees and rental practices.Johnson advocates for frequent tenant check-ins. Building a relationship with tenants encourages compliance and timely rent payments. Quarterly maintenance and tenant communication are fundamental for a smooth operation. Mark these tasks on a calendar to improve service quality and client satisfaction. Key Takeaways 1. Regularly scheduled maintenance, particularly for critical systems like HVAC, can prevent major issues and ensure tenant comfort. Preventative checks before seasonal changes (e.g., summer and winter) help avoid emergency repairs and maintain the quality of the property. 2. Conducting comprehensive inspections of the property, including checking for slip hazards, leaks, and weatherproofing cracks, helps maintain safety and prevents potential liabilities. Regular inspections help to identify and address issues before they become significant problems. 3. Proper financial management, including accurate rent collection and bookkeeping, is vital for ensuring the property's income covers its expenses and maximizes return on investment. Regular financial reviews help property managers catch errors and ensure financial health. 4. Staying up-to-date with local laws and regulations is crucial. Regular checks ensure that the property management practices comply with changing rules, preventing legal issues and penalties. Being informed about legal changes helps maintain lawful operations. 5. Frequent and proactive communication with tenants fosters good relationships, ensuring tenants feel cared for and respected. This can lead to higher tenant retention and timely issue resolution. Building rapport with tenants encourages compliance and renewals. Timestamped Overview 00:00 Preventative maintenance for HVAC system is important.04:35 Maintaining homes to prevent insurance issues.06:37 Check gutters, clean foundation, tend landscaping. Maintain.13:07 Ensuring rent and pet fees are charged.16:16 Regular maintenance essential for successful property management.17:29 Schedule quarterly to improve property management success. Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube.See omnystudio.com/listener for privacy information.

How can property owners crack the code on tenant retention? In this episode, Lyndel Johnson shares strategies for keeping great tenants. Communication is key. Respond promptly to maintenance requests and provide solutions. Ensure your maintenance team represents your company well. Implement a tenant feedback system to address concerns and improve the rental experience. Retaining quality tenants saves money on turnover costs and vacancies. Before deciding not to renew a lease, assess the market rent and property condition. Conduct regular inspections to avoid surprise damages. By treating tenants with respect and care, property owners can foster long-term relationships and maximize their investment returns. Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube. Key Takeaways 1. Retaining good tenants who pay on time and take care of the property can be more beneficial than trying to increase rent and risking vacancy and damage costs. 2. Be aware of the leasing cycle and avoid having leases expire during slow months, as it can lead to longer vacancies and increased costs. 3. Effective communication is key to retaining tenants. Respond promptly to maintenance issues, show empathy when dealing with late rent, and treat tenants as you would want your family members to be treated. 4. Implement a survey system to gather feedback from tenants at move-in and periodically throughout their tenancy. This helps identify areas for improvement and can be used to provide a better experience for current and future tenants. 5. Consider making strategic upgrades to the property to stay competitive, but be mindful of the costs and potential return on investment. Use tenant feedback to guide decisions on upgrades, and prioritize those that will have the greatest impact on tenant satisfaction and retention. Timestamped Overview 00:00 Luxury property management podcast discusses tenant retention.04:48 Keep good renters, raise rent strategically.09:02 Maintain professional maintenance for tenant satisfaction.11:18 Empathetic communication and surveys improve property management.13:52 Be cautious and strategic when considering upgrades.See omnystudio.com/listener for privacy information.

Why is it critical for property managers to have a robust vendor list? In this episode, Lyndel Johnson addresses the importance of vendor management for property managers. After a storm in Houston, many homes lost power for over a week, highlighting the necessity to have a reliable roster of vendors. Johnson recounts the challenges faced when tenants are distressed and the need for well-prepared answers. Building a dependable vendor list involves grading them on factors such as punctuality, customer service, and response time. Johnson stresses the significance of communication and proper planning. Quick follow-ups and an efficient billing process are essential for smooth operations. High End Homes Handled Right offers practical advice for maintaining high standards in property management, emphasizing the mutual benefits of a strong vendor-manager relationship. Listen for more insights on effectively managing high-end rental properties. Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube. Key Takeaways 1. Property managers and owners must be prepared for emergencies like storms in advance by developing a plan and building a reliable vendor list.  2. The creation and maintenance of a vendor grading system help in assessing vendor performance based on various criteria such as punctuality, customer service, and pricing. 3. Effective communication and showing empathy towards tenants are crucial during difficult situations.  4. Excellent customer service is expected not only from the property management company but also from its vendors. 5. Foster strong partnerships with vendors by understanding their billing and payment expectations, ensuring timely payments, and maintaining clear communication.  Timestamped Overview 00:00 Property managers need to show empathy and plan.03:19 Grading system used to assess vendors' reliability.08:29 Understand payment terms; maintain strong vendor relationships.See omnystudio.com/listener for privacy information.

Is your luxury rental property at risk due to late payments? Lyndel Johnson explores three-day notices in the latest episode of High End Homes Handled Right. He discusses strategies for handling late payments and steps to protect investments, and the importance of three-day notices in property management.  From the process of issuing notices to their impact on tenants and landlords, you’ll get insights necessary to maintain smooth operations in luxury rentals.  Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube. Key Takeaways Certainly! Here are five key themes discussed in the transcript, along with the main conceptual takeaway for each theme: 1. Property managers and owners should issue a three-day notice immediately after rent is overdue to prevent the situation from escalating. 2. The three-day notice must be delivered in an appropriate and legal manner (hand delivery, certified or registered mail).  3. While being firm on timely rent payment, landlords should be open to understanding tenants' situations and may consider payment plans if tenants are facing temporary difficulties.  4. Allowing late rent to accumulate ultimately leads to financial losses and can result in significant rent arrears that are hard to recover.  5. Professional property managers play a crucial role in handling late payments and evictions. Timestamped Overview 00:00 Landlord understanding of payment challenges for tenants. 05:55 Ensure accurate, legible, understandable payment plan documents. 09:34 Protect assets, be firm on payment plan. 11:21 Professional property managers ensure proper rental management.See omnystudio.com/listener for privacy information.

Lyndel welcomes Kristina Norlander from ServPro to the show. During this conversation, they discuss how to efficiently handling water damages as well as the importance of promptly responding to tenant calls and quickly mitigating the damage. Norlander stresses the need for proper insurance coverage, including flood insurance, and highlights ServPro's role in handling insurance claims and providing turnkey mitigation and rebuild services and underscores the value of establishing relationships with service providers ahead of time. Key Takeaways 1. Water damage can occur due to various reasons, such as freezing pipes and hurricanes, and it is important for property managers and investors to be prepared for such events. 2. Promptly answering tenant calls and mitigating the damage quickly can help save money and provide tenants with a livable space. 3. Having proper insurance coverage, including flood insurance, is crucial in handling water damage and mitigating financial losses. 4. ServPro specializes in insurance claims and offers turnkey services, including mitigation and rebuild, to provide a seamless experience for property owners. 5. Establishing relationships with service providers ahead of time and having a plan in place for emergencies is essential for property managers and investors. Chapters 00:00 Introduction and Overview01:06 Common Causes of Water Damage04:36 Insurance Coverage for Water Damage06:29 Surf Pro: Specializing in Insurance Claims and Rebuild10:05 Preparing for Hurricane Season and Flood Insurance13:22 Handling Cash Payments and Private Insurance15:11 Considerations for Property Investors19:01 Handling High Call Volumes and Bringing in Additional Resources21:45 Conclusion and Importance of Planning Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube.See omnystudio.com/listener for privacy information.

Lyndel Johnson tackles the complex topic of deposits in property management. From nuances to best practices, you'll get perspectives from both the owner's and tenant's viewpoints. Deposits act as a safeguard for property owners. They cover potential repair costs beyond normal wear and tear. The typical requirement is one to two months' rent. Owners must determine an appropriate deposit amount carefully. This is based on the property's value and potential repair expenses. Thorough move-in inspections are essential for tenants. They protect against unwarranted charges and maximize deposit returns. Innovative programs now allow renters to pay deposits in monthly installments. This alleviates the upfront financial burden. Clear communication about potential charges and expectations is paramount. It maintains positive landlord-tenant relationships. Over-communicating prevents disputes. It fosters trust between owners and tenants. Lyndel emphasizes open dialogue and proactive communication. This ensures a seamless deposit management process for all parties. Key Takeaways 1.) Deposits serve as a security measure to cover potential damages beyond normal wear and tear. 2.) Both tenants and owners must conduct thorough inspections at move-in and move-out stages. 3.) Innovative programs allow tenants to pay their deposit in monthly installments or through a third-party company, which can make moving more financially manageable for tenants and streamline deposit management for owners. 4.) Clear communication between owners and tenants regarding potential charges for damages helps maintain positive relationships and ensures tenants understand the costs associated with any repairs that could affect their deposit return. 5.) Maintaining a good relationship with tenants is vital for property owners.  Chapters 00:00 Owner's deposit should cover potential damages.04:33 Inspect new property promptly to safeguard deposit.07:00 New program eliminates large upfront costs.13:02 Real estate business is all about relationships.14:05 Lindell Johnson addresses riot, deposits, and communication. Learn more about RPM Luxury. Subscribe to High End Homes Handled Right on Apple Podcasts, Spotify, and watch on YouTube.See omnystudio.com/listener for privacy information.