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Happy to Help | A Customer Support Podcast

If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! 

Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, every other Tuesday as Buzzsprout's Head of Podcaster Success, Priscilla Brooke, dives into the world of customer support to make remarkable support the standard, not the exception!

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Last Episode Date: 11 June 2024

Total Episodes: 7

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11 June 2024
The Evolution of Buzzsprout Support

Text the show!In this episode of "Happy to Help", we have Buzzsprout co-founder, Kevin Finn, on to walk us through the evolution of Buzzsprout support. From the humble beginnings of a shared Gmail inbox where customer feedback directly impacted the platform's ...

51 min
28 May 2024
Tips for Hiring a Stellar Customer Support Team

Text the show!Ever wondered what secret sauce goes into crafting an exceptional customer support team? Buzzsprout Co-Founder, Marshall Brown, joins us to peel back the curtain on the traits and talents that make or break the art of support. We're sharing our hiring pla...

58 min
14 May 2024
The Right Tone for Remarkable Support

Text the show!In this episode of "Happy to Help," we delve into setting the right tone for your support communications. Drawing from real-world experiences and insights, we take a deep dive into the importance of defining tone for your support team, especially in ...

42 min
30 April 2024
Establishing Communication Goals for Your Support Team

Text the show!On this episode of Happy to Help, we unpack why your support team should have strategic communication goals and how to set them. Setting pillars (or goals) for your support helps inform the message and ideas you convey with every customer interaction. We'...

42 min
16 April 2024
Letting Go of Perfectionism to Master Customer Connections

Text the show!Embrace imperfection in customer support as Tom Rossi, co-founder and developer at Buzzsprout, joins me to discuss how the quest for flawless customer interactions could actually stifle genuine connection, prevent mastery in your job, and hinder effective custo...

42 min
2 April 2024
The Transformative Power of Empathy in Customer Support

Text the show!Empathy isn't just a buzzword within customer support—it's a vital tool that we can use as customer support specialists to connect with our podcasters. On this episode of Happy to Help, Brian Johnson from the Buzzsprout Support team joins Priscilla ...

49 min
21 February 2024
We're Happy to Help

Text the show!Welcome to the first episode of Happy to Help, a podcast about customer support from the people at Buzzsprout! Remember the last time you reached out to customer support and ended the interaction with a smile? It's a rare occurrence, but we are on a missi...

14 min
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