Growth In Dentistry: A Dental Intelligence Podcast

Hosted by dentalintelligence

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Episodes

191

Latest episode

Jun 2026

Language

EN-US

About the show

Welcome to the Growth in Dentistry podcast! We’re here to help your practice grow by sitting down with real practitioners from all over the industry, all of whom have found success in one way or another. Join our di Community on Facebook to connect with like-minded professionals striving for growth, and check out our Youtube channel to watch these episodes and more!

Listen to episodes

60 recent

May 13, 2026Episode 14830 min

148. SOPs That Scale Dental Practices with Laura Johnston of My Dental SOP

In this episode, Steve Jensen sits down with Laura Johnston, founder of My Dental SOP, to break down what SOPs really are and why “a checklist is not an SOP.” They talk about how documenting workflows reduces chaos, protects the practice, improves training, and helps teams scale across providers and locations. Listen in to learn: About SOPs for the dental practice and why they matter for consistency and coverage Why checklists miss the “how,” including communication and cross-department handoffs How to start without getting overwhelmed How SOPs support risk reduction, including clearer roles and stronger internal controls How structured onboarding expands the candidate pool beyond those with dental experience Why owners should identify an internal “SOP champion” to avoid becoming the bottleneck …and so much more! About the Guest: Laura Johnston is the founder of My Dental SOP. With more than two decades in dentistry, Laura helps practices document workflows, build training paths, and align teams to deliver consistent patient experiences. Resources: My Dental SOP: https://www.mydentalsop.com/ Dental Intelligence demo + gift card: https://get.dentalintel.net/podcast

May 6, 2026Episode 14741 min

147. Growth Through Patient Retention with Michael Dinsio and Paula Quinn of Next Level Consultants

In this episode of Growth in Dentistry, host Steve Jensen talks with Michael Dinsio and Paula Quinn from Next Level Consultants about why many practices are adding new patients but not actually growing, and how daily systems can drive retention, scheduling consistency, and a better patient experience. Listen in to hear about how: Patient retention is the hidden growth lever Loyalty has changed – how patient and team member loyalty can look different Systems beat good intentions …and so much more! Resources: Check out Next Level Consultants: https://nxlevelconsultants.com/ See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast

April 6, 2026Episode 14532 min

145. Creating a Profitable Practice using Fee Negotiations with Kelsey Porter of Beacon PPO Solutions

Welcome back to the Growth in Dentistry podcast! In this episode, Steve Jensen talks with Kelsey Porter, co-founder of Beacon PPO Solutions, about using PPO fee negotiations to increase practice profitability without increasing patient volume. What you’ll learn: How PPO negotiations can increase revenue per procedure while keeping practices in-network How often to negotiate and what happens if you have not reviewed fees in years Why the first offer is often small, and how deeper negotiation can lead to larger lifts How leasing and network structure can create leverage with carriers What the process, timeline, and workload typically look like for a practice …and so much more! Resources: Beacon PPO Solutions: www.beaconpposolutions.com Check out a demo of Dental Intelligence and get a $50 gift card: https://get.dentalintel.net/podcast

March 24, 2026Episode 14438 min

144. Hot Take on New Patients with Miranda Beeson of ACT Dental

In this episode of Growth in Dentistry, host Steve Jensen sits down with Miranda Beeson from ACT Dental to discuss a hot take on new patients. While new patients are essential for practice growth, Miranda challenges the common assumption that simply increasing new patient numbers is the solution to revenue goals. Tune into this conversation to explore how to measure net patient growth, the significance of the new patient hygiene reappointment percentage, and how to create a practice that supports the life you want to live. We cover: The importance of Annual Patient Value High volume/low profit practices vs. low volume/high profit practices Net Patient Growth and how to stop losing patients from inactivity Reactivation Systems The new patient experience Hygiene reappointment ...and so much more! Resources: ACT Dental – https://actdental.com Best Practices Association – https://join.actdental.com Best Practices Podcast with Kirk Behrendt – https://actdental.com/podcast See a demo of Dental Intelligence and get a $50 gift card – https://get.dentalintel.net/podcast

March 6, 2026Episode 14338 min

143. From Case Acceptance to Case Agreement with Susan Leckowicz of Dental Coaches

In this episode of the Growth in Dentistry podcast, join Steve Jensen as he sits down with Susan Leckowicz, a dental coach with 16 years of coaching experience and 20 years of clinical experience as a hygienist. Susan shares her proven case agreement system that helps practices move beyond simply getting patients to accept treatment, focusing instead on creating genuine agreement and commitment to complete care plans. Listen to the episode to hear more about: The case acceptance vs. case completion gap Optimizing the hygiene visit for treatment planning The financial agreement system Follow up and accountability with unscheduled treatment Driving team buy-in and behavior change Patient communication strategies ...and so much more! Connect with Susan by emailing her at susan@dentalcoaches.com. Learn more about Dental Coaches at www.dentalcoaches.com . See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast .

February 9, 2026Episode 14239 min

142. Leadership Strategies to Reduce Burnout and Build a Thriving Dental Practice with Heather Crockett of ACT Dental

In this episode of Growth in Dentistry, Steve Jensen sits down with Heather Crockett from ACT Dental to discuss practical strategies for overcoming burnout and building a thriving dental practice. They explore the "Sunday Scaries" phenomenon that many dental professionals experience and provide actionable advice on leadership, self-awareness, delegation, and work-life balance. Listen to the episode to hear about: Identifying the root causes of Sunday night dread The Power of Reflection The Three Hats of Leadership Self-Awareness as a Leadership Tool The Show-Do-Teach method Avoiding Maintenance Mode Setting Boundaries ...and much more! Resources: Learn more about ACT Dental: https://www.actdental.com/ Best Practices Association: https://www.actdental.com/bpa The Working Genius Model: https://www.workinggenius.com/ The DiSC® Assessment: https://www.discprofile.com/ Five Behaviors of a Cohesive Team: https://www.fivebehaviors.com/ See a demo of Dental Intelligence and get a $50 gift card: http://get.dentalintel.net/podcast

January 27, 2026Episode 14141 min

141. Effective Patient Communication: Scripts for Collections, Cancellations, and Going Out-of-Network with Ragan Hartman of Fortune Management

In this episode of the Growth in Dentistry podcast, Steve Jensen sits down with Ragan Hartman, a dental industry expert with over 27 years of experience in healthcare management and executive coaching. Ragan shares actionable verbal skills and scripting techniques to address common challenges facing dental practices today and provides actionable scripts to use in your practice. Listen in to hear more about: The power of words in dentistry Handling accounts receivable Mitigating cancellations Managing no-shows Going out-of-network Handling escalations ...and so much more! Want to reach out to Ragan and get a copy of the scripting guides she mentioned? You can call/text her at 931-808-8820 or email her at raganhartman@fortunemgmt.com. You can also contact her via the Fortune Management website: https://www.fortunemgmt.com/profile/ragan-hartman . See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast .

January 5, 2026Episode 14037 min

140. Industry Rules and Best Practices with Matt Coggin, CEO of Spear Education

Steve Jensen sits down with Matt Coggin, President and CEO of Spear Education, to discuss major trends shaping dentistry and how dental practices can navigate them successfully. Matt shares insights on practice consolidation, consumerism, digital transformation, and the challenges of training associates. Listen in to hear about: Major trends in dentistry The challenge for dentists entering the workforce out of college The gap between learning new procedures and implementing them in the practice Growth vs. operating expenses What drives success in dental practices ...and so much more! Get in touch with Matt and the team at Spear: mcoggin@speareducation.com or https://www.speareducation.com. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

December 22, 2025Episode 13935 min

139. How Practice Valuations Work with Jon Harris of Fortune Management

Jon Harris from Fortune Management is back on the Growth in Dentistry podcast to discuss practice valuations, market trends, and strategies for building valuable dental practices. Jon shares his expertise on what makes practices valuable, how to structure acquisitions, and the importance of operational efficiency in today's changing market. Listen in to hear more about: Market Trends & Valuations: How rising interest rates, inflation, and market volatility have impacted practice valuations and deal structures Understanding Practice Value: Why cash flow matters more than revenue, and how two practices collecting the same amount can have vastly different valuations Deal Structures: Five ways to bridge valuation gaps Multi-Location Strategy: Why DSOs and private practices are pursuing multiple locations to spread margins and increase profitability Cash Flow Drivers: The five key areas that drive cash flow in a dental practice Hygiene Optimization: How to calculate the impact of adding hygiene columns and prioritizing patients with unscheduled treatment Building Value: Three main strategies to increase practice value: optimize capacity, expand clinical suite, and create a workplace culture that attracts talent ...and so much more! Connect with Jon: (423) 579-3775 or jonharris@fortunemgmt.com. See a demo of DI and get a $50 gift card: https://get.dentalintel.net/podcast.

December 15, 2025Episode 13834 min

138. The Three Pillars of Dental Practice Growth with Ryan Menacho of Firegang Marketing

In this episode, host Steve Jensen sits down with Ryan Menacho from Firegang Marketing to discuss a powerful framework for dental practice growth. Ryan shares the three-component model that has helped practices across the country attract more patients and build thriving businesses: differentiation, visibility, and conversion. Listen in to hear more about: The Firegang Three-Component Model: Understanding the three pillars of dental practice marketing success How to stand out in your market through money, time, and convenience Making your practice known through strategic marketing channels Turning phone calls into booked appointments with proven techniques How to control phone conversations and avoid saying "no" Addressing the hidden opportunity cost of unanswered calls …and so much more! Head over to http://www.firegang.com to set up your FREE Practice Growth call. And request your FREE copy of the Practice Growth book: https://go.firegang.com/pgexpanded-optin . See a demo of DI and get a $50 gift card: http://get.dentalintel.net/podcast .