E81: Code for America’s Amanda Renteria on Modernizing Benefits—and Using AI Without Harming People
On Gov Tech Today, host Jennifer Saha talks with Amanda Renteria, CEO of Code for America, about bridging technology and government to help residents access safety-net benefits like food assistance, school lunch programs, healthcare, SNAP, and Medicaid. Renteria argues modernization should start with real user experience—watching people apply at kitchen tables—and emphasizes “no wrong door” access across phone, in-person, and mobile, plus culturally competent language and iterative design tailored to each state. They discuss why the “apply once” vision is constrained by shifting policies such as new renewal and work requirements, and how better data sharing and common definitions across agencies are still lacking. Renteria outlines Code for America’s values-first approach to AI, warning it requires infrastructure and should be tested carefully with humans in the loop, while highlighting promising uses like document verification and caseworker support. 00:00 Welcome to Gov Tech Today 00:32 Meet Amanda Renteria 00:58 Code for America Mission 02:46 Modernization That Works 05:48 No Wrong Door Access 07:59 One Time Data Dream 11:17 Progress Since COVID 13:26 AI Values First Approach 18:11 Where AI Helps or Hurts 22:52 Lightning Round Trends 24:53 Modernization Mistakes 27:17 Predictions and Dashboards 30:49 Wrap Up and Thanks




