
Big Scale, Local Face: How CRL-OBE Is Rebuilding Customer Relationships
Thank you to CRL-OBE for sponsoring this episode of Glass Cast & thank you to our GlassBuild series sponsors NSG Pilkington, Tremco, & Quanex!Today’s downturn isn’t 2008. It’s more like a frog in slowly heating water. CRL-OBE’s Eric Kowalewski joins Glass Cast to explain how the company is navigating a slow-drift market by simplifying the customer journey. He talks about bundling products into a true one-stop shop, adding rep partners, using AI to speed up quoting and estimating, and why he believes revenue follows customer experience rather than the other way around.Subscribe to NGA's YouTube Channel for more podcast episodes of Glass Cast.Listen or watch on Spotify!Glass Cast: https://open.spotify.com/show/3W7kyCYMxtHgVu9u72MCIr?si=ec9210b008404d2fListen on Apple Podcasts!Glass Cast: https://podcasts.apple.com/us/podcast/glass-cast/id1692376753Explore more from NGA, GlassBuild America, Glass Magazine, and Window + Door Magazine:NGA Website: https://www.glass.org/GlassBuild America Website: https://www.glassbuildamerica.com/Glass Magazine Website: https://www.glassmagazine.com/Window + Door Website: https://www.windowanddoor.com/Explore NGA & GlassBuild Socials:NGA LinkedIn: https://www.linkedin.com/company/national-glass-association/NGA Facebook: https://www.facebook.com/NationalGlassAssociation/NGA Instagram: https://www.instagram.com/nationalglassassociation/GlassBuild Facebook: https://www.facebook.com/glassbuildGlassBuild Instagram: https://www.instagram.com/glassbuildamerica/






