Heat Network Regulations & Customer Protections (with Ann Pardoe from Citizens Advice and Yanik Croston from Switch2)
Heat Networks will play an ever-increasing role in providing heat to homes and business, but the regulation framework is yet to catch up. Where are the gaps? What are the challenges? How can future regulation succeed?In the second episode of new Heat Network podcast 'Get Heated', from Switch2 Energy, host Remi Adeleke is joined by two industry experts.Anne Pardoe is Principal Policy Manager for Heat Networks at Citizens Advice. She is applying her experience from championing consumers in traditional energy markets, to this emerging technology. She shares strong thoughts on what good new regulation would look like and how advisory bodies, providers and customers can work best together.Yanik Croston from Switch2 has real experience of working with Heat Network customers and understands the challenges they can face. He has great ideas on what good service and communication look like and what the pillars of good Heat Network regulation will be.In a quickly growing sector like Heat Networks, understanding and working with emerging new regulation will play a vital role in both good customer outcomes and delivering business goals, so this is a brilliant opportunity to hear the thoughts of two experts right in the centre of the regulation discussion.Whether you are an established heat network industry professional, or someone just getting to grips with this type of tech, you'll find many useful insights in this episode.Switch2 provide smart and sustainable Heat Network solutions - using data intelligently to lower costs, reduce carbon and keep residents happy.To find out more visit switch2.co.uk Switch2 provide smart and sustainable Heat Network solutions - using data intelligently to lower costs, reduce carbon and keep residents happy.To find out more visit switch2.co.uk
