How AI is Changing the Airport Experience: LaGuardia and JFK Leaders Explain
How is AI changing the airport experience? In this episode of FutureProof Focus: The AI Advantage , the leaders of two of New York’s busiest terminals explain how AI hologram concierges, LiDAR-based crowd monitoring and predictive maintenance are reshaping travel from the inside out. Vaughn College President and CEO Sharon B. DeVivo speaks with Suzette Noble, CEO of LaGuardia Gateway Partners and Roel Huinink, CEO of JFK International Air Terminal (JFKIAT) about how they are leading the way in AI innovation in airports and what's next for the industry. In this episode: A round of “Real or Rumor?” Can you tell which AI airport innovations are real and which are made up? How JFKIAT uses AI and LiDAR to monitor passenger density at security, check-in and border control in real time An introduction to Bridget, a life-size AI hologram aimed at helping passengers find their way through the airport Where AI is making the biggest impact behind the scenes: scheduling, maintenance and traffic flow How terminal leaders decide which parts of the passenger journey should stay human and which can be automated What to expect from AI at major airports over the next five years Advice for students and young professionals preparing for careers in an AI-powered aviation industry You can also watch the video version this episode on our YouTube channel here: https://youtu.be/ntKsmmKz3LU?si=0jxUForblLGDMd6l









