
The Customer Loyalty Flywheel: Growing a Franchise Through Service
In this episode of Franchise Marketing Radio, Lee Kantor interviews David Dunsmuir, president of Surv Franchisor, an emerging home maintenance franchise focused on helping homeowners manage everyday repairs and upkeep. David shares the brand’s origins, its customer-first philosophy, and how structured training, quality assurance, and a five-step customer journey help franchisees build lasting relationships and […]










