
Episode 328: From the CHRO Seat: AI Implementation Is a People Challenge First
In this episode of the Brandon Hall Group™ Excellence at Work podcast, host Rachel Cooke, COO of Brandon Hall Group, sits down with Lisa Cannell, Senior Managing Director of University of Virginia Darden Executive Education and Lifelong Learning, for a conversation that is equal parts strategic wake-up call and practical playbook. Lisa brings 25 years of HR and organizational development experience across corporations and higher education, and what she offers is not a technology perspective on AI but a deeply human one. Her argument is simple and urgent: organizations are getting AI adoption wrong not because they lack tools or talent, but because they are underestimating the people challenge at the center of it. This conversation covers why CHROs are sitting on a rare strategic opportunity, what most organizations are missing in their AI rollouts, and how Darden is helping leadership teams move beyond pilots and into transformation.













