Event Experience

Hosted by Bizzabo

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Episodes

100

Latest episode

Jun 2026

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About the show

Event Experience brings the best and brightest Event Experience Leaders together to share stories, tips, and lessons learned from creating some of the world's biggest events. Featuring conversations about event marketing, event management, audience engagement, and how to measure event success.

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60 recent

June 15, 2026Episode 132 min

Harris Blitzer Sports & Entertainment on Building a Multi-Venue Ecosystem

Sean Saadeh, Chief Programming Officer at Harris Blitzer Sports & Entertainment, shares how he transformed the Prudential Center from 22 concerts a year to 65-plus, and what it takes to build a multi-venue entertainment strategy that actually scales. You'll hear how Sean repositioned Prudential Center as a New Jersey destination rather than a New York competitor, why programming diversification tied to real market demographics is the foundation of sustainable growth, and how HBSE's growing portfolio of venues (from a 45,000-seat stadium to a 4,000-seat theater) functions as an interconnected ecosystem rather than a collection of separate businesses. In this episode: Repositioning a venue in a saturated market (the New York DMA) How Latin music, K-pop, country, and comedy drove 3x concert growth Building agent and promoter relationships that compound across venues Northwest Stadium's record-breaking summer series: +20% attendance, +12% ticket sales Why meaningful venue transformation takes a minimum of four years Creating an artist development pathway through tiered venue capacity Whether you work in venue management, event programming, or live entertainment strategy, this conversation offers a practical framework grounded in nearly 30 years of experience. For transcripts, mentions, and more, visit: www.bizzabo.com/podcast/sean-saadeh-hbse-multi-venue-entertainment-strategy Enjoyed this content? Subscribe to our newsletter and get insights like these delivered straight to your inbox.

April 20, 2026Episode 2227 min

Creating Sensory-Friendly Event Spaces with Calm Nest Collective

In this episode of Event Experience by Bizzabo, host Rachel Moore speaks with Nika Brunet, founder of Calm Nest Collective, about designing sensory-friendly, inclusive event spaces. Nika shares how her background in social work and IT led her to address the lack of wellbeing and neurodiversity support in the events industry. She explains how sensory rooms and quiet spaces help attendees and event professionals regulate, recharge, and stay engaged. The conversation also covers practical ways event organizers can incorporate inclusive design; from creating calm environments to offering thoughtful alternatives like non-alcoholic options. Nika emphasizes the importance of listening to attendee needs, collaborating with communities, and starting small. By prioritizing wellbeing and accessibility, event professionals can improve engagement, retention, and the overall event experience. What you'll learn Why sensory-friendly event spaces support both attendees and event professionals How quiet rooms and refuge spaces improve engagement and wellbeing Practical ways to design inclusive events that support neurodiversity Why listening to your audience leads to more effective event experiences For transcripts, mentions, and more, visit: www.bizzabo.com/podcast/calm-nest-collective-sensory-friendly-events

April 6, 2026Episode 2141 min

How Brella Is Shaping Virtual 2.0 Events

In this episode of Event Experience by Bizzabo, host Rachel Moore sits down with Mark Mallchok, event experience strategist and co-founder of Brella. With over 30 years in the industry, Mark shares how events have evolved from traditional in-person formats to what he calls the "Virtual 2.0" era, where engagement, production quality, and accessibility take center stage. He challenges common assumptions, including the belief that in-person events are always more effective and that virtual events inevitably lead to Zoom fatigue. Instead, Mark explains how virtual experiences have expanded access, enabling participation across geographies and budgets in ways that weren't previously possible. The conversation explores how event planners can create more compelling digital experiences by prioritizing audience engagement over content volume. Mark encourages planners to think like broadcasters, focusing on storytelling, pacing, and production value, while also drawing inspiration from creators outside the events industry. He also addresses the role of AI in event production, noting that while technology can enhance execution, human connection and storytelling remain at the core of memorable experiences. This episode is packed with practical insights for planners looking to adapt, experiment, and elevate their virtual events in a rapidly changing landscape. What you'll learn: Why virtual events can be more inclusive and scalable than in-person experiences How to design engaging virtual sessions that avoid fatigue and hold attention Why treating virtual events like broadcast productions leads to better results For transcripts, mentions, and more, visit: https://www.bizzabo.com/brella-virtual-event-strategy

March 23, 2026Episode 2039 min

Building Event Success Beyond Tech with Smart Event Academy

In this episode of Event Experience by Bizzabo, host Rachel Moore sits down with Jen Santos, Founder of Smart Event Academy, to unpack what truly drives successful events beyond just technology. Drawing on her background in IT consulting and event tech, Jen explains why operational readiness is the foundation of every high-performing event. From detailed planning and documentation to pre- and post-event analysis, she shares how structured processes create the stability teams need to stay agile onsite. The conversation also highlights the importance of building a collaborative culture across teams and vendors. Jen emphasizes that alignment, open communication, and shared goals are what prevent silos and keep events running smoothly, especially when challenges arise. Importantly, Jen reframes how event professionals should think about ROI. Rather than focusing solely on financial outcomes, she encourages a broader view that includes time, energy, and attendee experience, ensuring every investment contributes to meaningful impact. She also challenges common misconceptions about event technology, noting that most issues stem from people and processes, not the tools themselves. By adopting a mindset of curiosity and leveraging frameworks like Smart Event 360, event professionals can continuously improve and elevate their approach. This episode is packed with practical strategies to help you strengthen operations, foster collaboration, and measure success in more meaningful ways. For transcriptions, mentions, and more, visit: www.bizzabo.com/podcast/event-readiness-smart-event-academy

March 9, 2026Episode 1927 min

How On Sale Group Markets Events in the Attention Economy

In this episode of Event Experience by Bizzabo, host Rachel Moore speaks with Dawn Farrow, founder of On Sale Group, about the realities of marketing live experiences in today's attention economy. Dawn shares her unconventional path from performer to agency founder and the lessons she learned building a marketing agency dedicated to live events. The conversation explores what makes event marketing uniquely challenging, convincing audiences to spend time and money on experiences they don't technically "need." Rachel and Dawn also discuss how marketers are navigating major shifts in advertising, ticketing legislation, and emerging technologies like AI. In today's landscape, event marketers must go far beyond creative execution; they analyze data, adapt quickly to uncertainty, and often forecast trends to keep campaigns effective. Dawn also highlights the importance of community within the event marketing profession. She encourages marketers to build strong peer networks through industry groups and in-person events. She also shares how her WhatsApp community, newsletter, and the Global Institute of Experience Marketing help support professionals working in the fast-evolving experience economy. What you'll learn Why marketing live experiences is uniquely difficult in the attention economy, and why audiences must be convinced to buy something they don't strictly need. How event marketers adapt to constant changes in advertising technology, algorithms, and consumer behavior while managing limited budgets. Why community, peer learning, and in-person networking are essential for growth in the event marketing industry. For transcripts, mentions, and more, visit: www.bizzabo.com/podcast/on-sale-group-marketing-events-attention-economy

February 23, 2026Episode 1828 min

How Devex Uses Events to Shape Brand Reputation and Drive Change

In this episode of Event Experience by Bizzabo, host Rachel Moore sits down with Margaret Richardson, Chief of Staff and Senior Director of External Relations at Devex, to explore how events can shape brand reputation and drive meaningful change. Margaret shares how Devex bridges journalism, business, and global development through strategic partnerships and thoughtfully designed events. She explains why events should be treated as relationship infrastructure, not just marketing moments, especially during times of uncertainty and rapid change. The conversation dives into the power of intentional storytelling, authentic audience engagement, and experience-led reputation management. Margaret also challenges event professionals to "think like editors," designing programs with layered narratives, multiple audience perspectives, and formats built for today's shorter attention spans. From shortening panels to rethinking how success is measured, this episode offers a practical framework for creating events that spark real conversations (both in-person and online) and strengthen brand trust. What you'll learn How to use events as a strategic tool for brand reputation management Why event planners should think like editors when designing experiences How to create layered storytelling that resonates across audiences Why shorter, more dynamic sessions drive deeper engagement How to measure event success beyond attendance and social impressions For transcripts, mentions, and more, visit: www.bizzabo.com/podcast/devex-events-brand-reputation

February 9, 2026Episode 1736 min

Mastering the Art of Emceeing with 360 Degree Emcee

In this episode of Event Experience by Bizzabo, host Rachel Moore sits down with Sara Deacon, experienced emcee and CEO of 360 Degree Emcee, to explore the often-misunderstood role of an emcee in delivering standout event experiences. Sara shares her unconventional journey from martial arts coaching to event facilitation, revealing how skills like presence, adaptability, and connection translate directly to the stage. She explains why emceeing is fundamentally different from keynote speaking or panel moderation, and why reading the room is one of the most critical (and undervalued) skills in live events. The conversation goes beyond scripts and stage cues, diving into the emcee's full-circle role: collaborating with planners, managing audience energy, supporting speakers, and adapting in real time when things don't go as planned. Sara also offers practical guidance for event planners on how to hire and work effectively with emcees, outlining the tangible value they bring in boosting engagement, reinforcing event goals, and even increasing event ROI. Through real-world examples, Sara illustrates how authentic connection and in-the-moment decision-making can transform an event from good to unforgettable. The episode wraps with actionable advice for planners to prioritize audience connection and invest in skilled emcees who can elevate the entire event experience. What you'll learn Why a professional event emcee plays a critical role in shaping the attendee experience by reading the room, building connection, and managing energy throughout the event How hiring a skilled emcee can increase audience engagement, support event goals, and even improve fundraising and ROI Why authentic connection matters more than scripts, and how adaptable, collaborative emcees help create meaningful, memorable events for both organizers and attendees For transcripts, mentions and more, visit: www.bizzabo.com/podcast/mastering-the-art-of-emceeing

January 26, 2026Episode 1636 min

From Iris Photography to AI Superheroes: How Interactive Dallas Is Transforming Event Activations

In this episode of Event Experience by Bizzabo, host Rachel Moore sits down with Dennis Walters, Founder and CEO of Interactive Dallas, to explore how AI is reshaping live event activations. Dennis shares the company's evolution from a single digital graffiti wall to a full suite of interactive experiences. He explains how listening to client needs and embracing emerging tech, like AI-driven photography and real-time personalization, has kept Interactive Dallas on the cutting edge of experiential marketing. Listeners will hear how AI tools can streamline event workflows, boost creativity, and personalize attendee experiences. Dennis also offers real-world insights into execution challenges, the future of human-AI collaboration, and why thoughtful innovation is key to sustainable event success. What you'll learn: How AI enables real-time, creative event activations like instant photo edits and custom experiences Why listening to client needs leads to better, on-brand experiential solutions Tips for using AI tools, like ChatGPT, for planning, content creation, and improving event engagement For transcripts, mentions, and more, visit: www.bizzabo.com/podcast/ai-event-activations-interactive-dallas

January 12, 2026Episode 1432 min

Merch That Matters: How Indigo Promotions Helps Events Create Swag People Actually Keep

In this episode of Event Experience, host Rachel Moore sits down with Ethan Dowie, founder and CEO of Indigo Promotions, to unpack what makes event merchandise truly memorable. From his roots in nonprofit event planning to building a go-to merch agency for top brands, Ethan shares how swag can evolve from a throwaway freebie into a strategic engagement tool. You'll hear how Ethan helps clients shift from transactional vendor relationships to creative, consultative partnerships. He explains why swag should be treated as the "icing on the cake"—not the afterthought—and how reverse-engineering your merch strategy around specific goals (like social sharing or post-event brand recall) leads to more effective, high-impact giveaways. Whether it's designing diamond-studded charms for VIPs or using print-on-demand to reduce waste and increase personalization, Ethan offers insights into what's next for event swag: quality over quantity, tech-forward fulfillment, and audience-first thinking. Here's what you'll hear about in this conversation: Merch is the icing, not the cake. It should enhance the event, not carry it, and align with your event's core goals. Start with the outcome. Reverse-engineer your merch strategy based on what action or feeling you want from attendees. Know your audience. The best merch isn't what you think is cool, it's what resonates with your specific crowd. Print-on-demand is on the rise. It reduces waste, lowers risk, and allows for more personalization and last-minute ordering. Unique merch makes a statement. From limited-edition VIP items to wearable conversation starters, personalization and quality matter more than ever. For transcripts, mentions, and more, visit: www.bizzabo.com/podcast/event-merchandise-indigo-promotions

December 22, 2025Episode 1331 min

How Event Pros Can Use AI to Plan Smarter and Work Better with Glean

In this episode of Event Experience by Bizzabo, host Rachel Moore welcomes back Chris Duke, Head of Brand Experiences at Glean, for a conversation on how AI is reshaping the events industry. Drawing on his experience leading global activations, Chris explains how event professionals can adopt an AI-first mindset to boost productivity, enhance workflows, and unlock new creative possibilities without losing the human touch. The discussion covers actionable strategies for integrating AI into daily event planning tasks, overcoming skepticism, and building team-wide confidence in using these tools. Chris dives into how context-rich prompts yield better results, the rise of image and video generation, and the importance of cross-functional collaboration when working with AI. Listeners will walk away with practical ideas for experimenting with technology and growing their impact in an increasingly AI-powered industry. What you'll learn: How AI tools can elevate strategy, productivity, and creativity in event planning, without replacing human input. What it takes to build an AI-first culture through experimentation, support, and team learning. Why structured prompts and clear context lead to better AI outcomes, from messaging to event design. For transcripts, mentions, and more, visit: www.bizzabo.com/podcast/ai-event-planning-tools-glean