Estate Agency X Podcast - Rethinking Agency Agency Since 2017

Hosted by Estate Agency X

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Episodes

134

Latest episode

Oct 2026

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About the show

This is the podcast for estate agency owners ready to challenge the status quo. Hosted by Mark Burgess (CEO of Iceberg Digital, featured in Forbes, Sky, and global stages) and Rob Brady (Elite Performance Coach and TEDx speaker), the Estate Agency X Podcast delivers real conversations for those rethinking how they run their agency. Whether you’ve been in the industry for years or are questioning the traditional model, this show is for you. Every episode brings sharp insights from top-performing agents, entrepreneurs, and innovative business leaders. No fluff. No filler. Just straight-talking, actionable ideas on leadership, marketing, performance, mindset and transformation. Recognised as the UK’s No.1 estate agency podcast and ranked globally in the top business shows, Estate Agency X is delivered to over 55,000 listeners each episode, leaders who don’t follow trends, they set them. If you believe estate agency can be more purposeful, modern, and human, start here.

Listen to episodes

60 recent

October 23, 202642 min

AI Should Make Agents More Human

Send us Fan Mail AI is changing estate agency, but adding more tools is not the same as improving how a business works. Mark Burgess and Rob Brady discuss how connected information across calls, messages, valuations, viewings and customer behaviour could help teams make better decisions and support a stronger customer journey. They explore how AI can give agents more time for their expertise, judgement and relationships with customers, and why leaders should start with the outcome they want before choosing the technology. Follow the Estate Agency X Podcast and share this episode with another estate agent. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

October 9, 202646 min

Your Next Quarter Starts with Why

Send us Fan Mail As the final quarter approaches, estate agency owners can easily get caught up in monthly figures and the immediate demands of the market. Rob Brady and Mark Burgess discuss how to step back, review the year and ask whether the business is moving towards the future you want. They explore setting goals with a clear purpose, assessing technology and AI, planning for change and protecting time to think beyond the day-to-day. Follow the Estate Agency X Podcast and share this episode with another estate agent. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

September 25, 202642 min

Why Saying No Builds Better Business (With Vanessa McCallum)

Send us Fan Mail Vanessa McCallum has spent more than 27 years in estate agency and over 15 years building her own business. In this episode, she explains why experience has taught her that not every instruction is worth taking — and why protecting her team, reputation and standards can matter more than chasing every fee. We explore building a trusted local brand, charging upfront for professional marketing, creating a collaborative team culture, opening a high street office that transformed valuation levels, staying proactive in a difficult market and why human conversations will remain essential as technology advances. Follow Estate Agency X for more conversations on estate agency, leadership and business and share this episode with another estate agent who would benefit from it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

September 11, 202641 min

Build a Lettings Business Worth Selling ( With Sam Olliver)

Send us Fan Mail What makes a lettings business genuinely valuable? Operations consultant Sam Olliver joins Estate Agency X to explain how stronger processes, clearer roles and better systems can create a business that performs without everything depending on the owner. Sam shares lessons from helping a lettings and property management company achieve an eight-figure sale, covering operational efficiency, team handovers, compliance, additional revenue opportunities and the infrastructure buyers want to see in a well-run agency. Listen to Build a Lettings Business Worth Selling , follow Estate Agency X and share the episode with another estate agent who would benefit from it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

August 28, 202650 min

Growth Starts With Changing Yourself ( with Lee O’Brien)

Send us Fan Mail Lee O’Brien joins Estate Agency X to share how his journey developed from corporate estate agency to launching an independent business, building multiple branches, leaving the traditional high street model and creating a self-employed agency proposition that eventually became part of IAD. We explore the leadership decisions behind that growth, why Lee believes businesses must keep challenging themselves, how involving the team helped drive change, the importance of coaching and learning, and why implementation matters more than simply collecting ideas. Follow Estate Agency X for more conversations on the future of estate agency, and share this episode with another agent who would benefit from hearing it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

August 14, 202645 min

EAX 11: The New Advantage

Send us Fan Mail What will give independent estate agents a genuine advantage in the next era of the industry? Mark Burgess and Rob Brady preview EAX 11 and explore strategic drift, profitability, AI, leadership, team performance and why the strongest agencies are prepared to challenge traditional ways of working. They also look at the speakers and independent agency owners joining the event, sharing real-world lessons from businesses that have increased fees, changed models, improved operations, made acquisitions and transformed the way they work. Follow the Estate Agency X Podcast and share this episode with another estate agent who should hear it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

July 31, 202649 min

Build a Faster Sales Pipeline (Natasha Candeias)

Send us Fan Mail In Build a Faster Sales Pipeline , Natasha Candeias, founder of Property Progressors, joins the Estate Agency X Podcast to explain how agents can reduce delays, prepare sellers earlier and protect more sales from falling through. The conversation covers seller protocol forms, stronger deal qualification, buyer communication and the importance of setting transactions up properly from the beginning. Natasha also discusses building Property Progressors, leading a growing team and creating the capacity to focus on the future of the business. This episode is for agency owners who want a stronger pipeline, better customer experience and more time for their negotiators to list and sell. Follow the Estate Agency X Podcast and share this episode with another estate agent. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

July 17, 202647 min

Build an Agency Beyond You (With Adrian Lomas)

Send us Fan Mail How do you grow an estate agency without remaining at the centre of every decision? EOS implementer Adrian Lomas joins Estate Agency X to explain how a clear vision, genuine core values and a consistent operating system can create greater focus across a leadership team. The episode explores right people in the right seats, Level 10 meetings, 90-day priorities and the powerful relationship between a visionary owner and an operational integrator. Adrian also shares how these principles helped him rebuild, scale and eventually exit his own business. Follow the Estate Agency X Podcast and share this episode with another ambitious estate agent. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

July 3, 202635 min

The Power of the Right Network

Send us Fan Mail What makes a network genuinely valuable to an independent or self employed estate agent? In this episode, Estate Agency X explores how the right network can strengthen credibility, support growth and create meaningful connection between agents who care about customer experience and high standards. We discuss transparent performance, public trust, protected collaboration and why strong agencies are not defined by size alone. Discover how the right environment can help you develop your business, sharpen your proposition and learn from credible peers across the industry. Follow Estate Agency X for more conversations that help ambitious agents lead better businesses, and share this episode with another estate agent who should hear it. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

June 19, 202642 min

Built For The Harder Market (With Tom Turner)

Send us Fan Mail The market has changed, and estate agencies can no longer rely on the momentum that carried many businesses through the post-COVID boom. In this episode, Tom Turner from Pendle Hill Properties shares how his family agency became more disciplined, more data-led and more confident in a harder market. We discuss systems, follow-up, higher fees, buyer intelligence, accountability and why the old estate agency value proposition is no longer enough. For independent estate agents and agency owners, this is a practical conversation about building a business that performs when the market stops doing the work for you. Follow the Estate Agency X Podcast and share this episode with other estate agents who are serious about building stronger businesses. This episode is sponsored by Iceberg Digital, the AI Operating System for Estate Agents. They replace outdated CRMs, disconnected marketing tools, and manual prospecting with one intelligent, AI-driven ecosystem, built to increase revenue per employee and future-proof your agency. https://iceberg-digital.co.uk/ EAX 11 Ticket - Book Here

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