Engage: The Customer Engagement Podcast

Hosted by Tactful

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Jun 2024

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About the show

Welcome to Engage, the podcast dedicated to customer engagement. Join us as we dive into the world of customer engagement, featuring insightful conversations with business owners and industry professionals who have mastered the art of connecting with their customers. Discover their challenges, learn from their experiences, and get ready to implement their tried-and-tested strategies to elevate your own customer engagement game. Hit subscribe now and let Engage be your guide to customer engagement success!

Listen to episodes

11 recent

June 17, 2024Episode 536 min

The Coliving Semkovo Story

Proudly presented by Tactful.AI⁠ Welcome to another exciting episode of the Engage Podcast! In this episode we delve into the fascinating world of Coliving and Coworking with our special guest, Matthias Zeitler, a visionary community-driven entrepreneur known for his success in developing Bansko, a town in Bulgaria, into a digital nomad hotspot with Coworking Bansko and Bansko Nomad Fest. Matthias is a respected speaker, frequently featured in international media. The upcoming 2025 documentary will highlight his work with Coliving Semkovo. Join host Omar Tarek as he uncovers Mathias’ journey in the Coliving and Coworking space. Whether you're a community-driven entrepreneur or a digital nomad, this episode is packed with insights and practical advice you don’t want to miss. Tune in to learn about the intersection of entrepreneurship, community, and innovation, and get inspired to take your own projects to new heights.

April 30, 2024Episode 450 min

The Co Movement: Innovating How We Live & Work

Proudly presented by Tactful.AI In this episode of Engage, we dive into a conversation with Christian Schmitz, the Global Lead for Co-working at Salto Systems, about the fusion of technology and buildings. Christian unveils how traditional real estate is pivoting from building single-purpose buildings to building an adaptable, multi-purpose buildings to meet the dynamic demands of modern living and working. Christian shares his 7 years+ journey and insights from working with global Coworking and Coliving brands and the wisdom that's propelled him to the forefront of this global shift. Whether you're in the Coworking / Coliving industry or simply fascinated by the future of urban working and living, this episode of Engage is for you!

January 10, 2024Episode 130 min

Tired of soulless customer service?

Discover how chatbots and conversational AI are revolutionizing customer engagement by providing human-centered, inclusive experiences. Join us on this episode of Engage, where host Chris Parker talks with Hans van Dam, CEO of Conversation Design Institute, about the art and science of crafting meaningful conversations between humans and machines. Learn how to bring poets and engineers together to craft better customer service experiences that not only solve problems but also make people feel understood and respected. Don't miss this powerful discussion on the future of customer experience and the importance of bringing humanity into the world of AI. Bought to you by Tactful.

January 10, 2024Episode 230 min

What does customer-centric mean and how can businesses adopt that mindset?

Join us on this episode, where host Chris Parker and Mohamed Elmasry speak with Daan De Wever about the future of business communication and how to provide meaningful connections to your customers. Engage: The Customer Engagement podcast is proudly presented by Tactful.

January 10, 2024Episode 137 min

What is good Service Design?

Discover the art of crafting exceptional customer experiences in the latest "Engage" podcast episode. Heimo Nordberg, a seasoned service design expert, shares invaluable wisdom, making it a must-listen for product professionals, newbies, and anyone eager to foster innovation and tackle complex challenges within their organization. Explore the renowned Double Diamond model, a powerful framework for structured problem-solving. Heimo guides you through its phases, from problem identification to solution refinement. Heimo also introduces customer journey mapping, a method for profound customer insights. He emphasizes team alignment, testing, and optimization throughout the design process. Boost your service design toolkit, uncover fresh perspectives, and revolutionize your customer engagement approach with Heimo's expert advice. Elevate your service design game and create unforgettable customer journeys. Don't miss this opportunity! Bought to you by Tactful.

September 13, 2023Episode 243 min

Disrupting the insurance industry with passion & purpose

Join us as we talk to Carlos Miguel, co-founder of Insurance Elephant, and explore a revolutionary approach to bridging the insurance gap in underserved markets. Carlos reveals the power of discount cards as a gateway to insurance, simplifying complex products and making them accessible to the underserved. Discover how the simple concept of discount cards can create lasting connections, trust and more accessible insurance solutions. Whether you're in the insurance industry or passionate about making a positive impact, Carlos's insights are invaluable. Hear how this unique blend of innovation, compassion, and customer engagement that's changing lives and businesses alike. Tune in now to discover how this groundbreaking approach can reshape your perspective on omnichannel communications and customer engagement, one discount card at a time. Bought to you by Tactful.

August 17, 2023Episode 736 min

Conversational AI Unleashed

Join us as we dive into Conversational AI and explore the chatbot revolution. Experts Mathis Andre and Ihab Tag cut through the jargon to reveal the power and practical potential of chatbots in business today. From enhancing customer experiences to streamlining support processes, we delve into the transformative impact of AI-driven chatbots. Discover how these intelligent bots are not just automating tasks, but forging meaningful connections that boost customer loyalty and drive growth. Gain insights into crafting effective business cases, building customer trust, and navigating the fine line between human touch and AI interaction. Don't miss this powerful conversation that promises to reshape your perspective on Conversational AI. Engage is proudly presented by Tactful.

August 10, 2023Episode 638 min

Building Better Connections: Elevating Customer-Centric Communication

Join industry experts Mitchell Barker from Dstny Belgium and Tactful's Mohamed Elmasry as they discuss how businesses are meeting heightened customer expectations, leveraging technology to create seamless interactions. Discover the art of crafting personalized customer journeys, driven by data, AI, and analytics. Whether you're a business professional, entrepreneur, or simply intrigued by evolving customer engagement strategies, this podcast offers valuable insights into building strong customer relationships. Explore how to enhance customer experiences, stay relevant in a fast-paced market, and create meaningful connections. Tune in for actionable tips on revolutionizing customer interactions and listen out for keys to fostering lasting customer relationships that drive business success. Engage is proudly presented by Tactful.

August 3, 2023Episode 532 min

The Power of Telephony & Business App Integration

Thomas Jeshøj joins us on the Engage podcast to discusses the critical role of integrating business communications with other systems to enhance customer engagement and create value. You will learn about application-centric and branch-centric integrations and hear why companies are increasingly adopting integrations with their CRM, ERP, and ticketing systems to improve customer experience, increase efficiency, and drive sales growth. Discover why Thomas believes personalization, knowing your customer persona, and crafting unique customer journeys based on data points have becoming essential to deliver exceptional service and retain loyal customers any how the integration trend will only intensify, and companies that embrace this shift will outperform competitors and avoid being disrupted. Don't miss this enlightening conversation on how integrating telephony with business applications can lead to profound improvements in customer engagement and overall business performance. Thomas brings over 20 years of experience in the telephony industry, and his technical background and passion for integrations shine through in the discussion. Engage is proudly presented by Tactful.

July 27, 2023Episode 441 min

Shifting Focus from Company to Customers

On this episode of Engage, we explore the crucial question of how companies can shift their focus from themselves to their customers with Mike Wittenstein, a customer experience strategist and consultant. Listen out for the three fundamental steps to make this transformative shift happen and hear Mike share personal anecdotes and real-life examples, making the concepts relatable and applicable for any business striving to improve customer engagement. Get inspired to rethink your organization's approach to customer experience, aligning it with the needs and expectations of the people you serve. Mike Wittenstein is a highly respected customer experience and business innovation expert. His company, Storyminers, is known for helping clients successfully develop new experiences with supportive cultures that drive sustainable growth. Engage is proudly presented by Tactful.