
Why research and its stakeholders should be friends || Down & Dirty podcast ft. Arvind Chandrashekar
In this episode, Arvind Chandrasekar, Director of UX Research at Glance, walks through how insights actually move, or stall, inside organizations. He talks through 96 interviews conducted in three weeks, product decisions that went wrong because of missed cultural context, and how he makes the case for research budgets using the same logic as a hotel doorman.The Aha moments:Why a red colored news app nearly derailed a product built for global audiencesThe habit most researchers are guilty of: never turning the research lens on their own stakeholdersHow to read the incentives hiding behind a formal research briefThe ongoing form versus function debate, and how data ends up settling itWhy sorting findings into hygiene, satisfiers, and delighters changes what gets adoptedThe doorman analogy that makes the case for why research is worth fundingThis episode covers how to stop treating stakeholders as adversaries and start understanding what's actually driving their asks. Arvind also gets into why the question a stakeholder voices out loud is rarely the one they actually need answered, and how that gap shapes the way he pitches research inside a ship-and-fix culture without giving up on rigor. He's candid too about how recommendations actually get adopted: not through a single convincing pitch, but through slow, repeated pressure until it sticks.About the guest: Arvind Chandrasekar is the Director of UX Research at Glance, where he runs the Foresight and Behavioral Insights unit out of Bangalore, studying US consumers through long-distance ethnography. His work sits at the intersection of consumer behavior, brand intelligence, and agentic AI, including how people shop with AI assistance, tracking share of voice in agentic commerce, and building decision frameworks for what content gets aired, re-cut, or killed. Before Glance, he spent 13 years in UX research, including work on Google Pay focused on Tier 2 markets in India. He holds a master's degree in political science and economics, and has also published fiction under the pen name Athul DeMarco. Chapters:00:00:00 - 00:03:05 Intro: Arvind Chandrashekar & Down and Dirty's new format 00:03:06 - 00:06:06 Arvind's uncommon schedule & remote ethnography 00:06:07 - 00:08:20 The indispensable role of research operations 00:08:21 - 00:09:58 Case study unveiling 00:09:59 - 00:14:29 Wardrobe audit case study: Global product challenges 00:14:30 - 00:18:45 Proactive research vs. "Ship and Fix" 00:18:46 - 00:23:02 Proactive research and budget justification 00:23:03 - 00:28:31 The business case for research investment 00:28:31 - 00:32:01 Generative vs. Validation research insights 00:32:01 - 00:32:50 Researching internal stakeholders and bridging divides 00:32:50 - 00:34:48 Effective stakeholder communication and retention 00:34:48 - 00:36:35 'Ambient screen' product case study 00:36:35 - 00:38:40 Navigating product decisions with data and persistence 00:38:40 - 00:42:10 Prioritizing research recommendations for stakeholders 00:42:10 - 00:45:54 Rapid fire
















