Customer Service Academy

Hosted by Tony Johnson

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100

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Aug 2026

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About the show

Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and will share strategies and tactics that work in the real world on the front lines of service. Together we can ignite experiences that power business results! Learn more today at https://www.igniteyourservice.com/training. You can also email me at tony@igniteyourservice.com or call/text 606-356-7447.

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August 21, 2026Episode 9726 min

197: Halftime Is Over: Finish 2026 Strong

Half Time Is Over: Finish 2026 Strong Time is ticking away on 2026 and it might feel like you have just over 4 months left in the year, you really only have 3. The whistle blew on June 30th, and now is the time to take action if you want to impact what remains of 2026. Most leaders spend August telling themselves there's plenty of time, but November and December already belong to holidays, budget season, and year-end close. That leaves August, September, and October as the window where the work actually happens. This is the halftime audit for anyone responsible for a team, a customer experience, or a budget. Special shout out to all the campuses opening this week in higher education - thanks for welcoming the student back and creating a place where they can feel like they belong. Let's talk about the halftime audit - customers, teams, strategy, and you. This is how you will crush the rest of the year. In this episode: • Why role clarity rather than motivation is the quiet drag on your team's performance right now • Prioritize quality recognition and coaching around your most important priorities • Focus on what matters most going into year end - you can't tackle everything, so focus on key priorities with impact • Decide what you'll focus on, what needs to be removed from your list, and what gets pushed to 2027 Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth). Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 Order my book Proof Positive: https://amzn.to/3LWtP5l 📌 Get your restaurant healthcheck as mentioned in the show at https://www.4xi360.com/diagnostix Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice

July 31, 2026Episode 9626 min

196: Saying "Great Work" Isn't Recognition With Alex Grande

Saying "Great Work" Isn't Recognition "Great work." Two words, zero impact. Your team can tell the difference between recognition and reflex, and so can your turnover numbers. In this episode I sit down with Alex Grande, founder of Recognize, to talk about what actually moves the needle on employee experience. Alex brings a rare combination to this conversation - he's an entrepreneur building HR technology, but he came up through psychology with published research in unconscious bias and social cognition. So this isn't a pep talk about praise. It's a working conversation about how recognition gets designed, why peer-to-peer is the purest form of it, and what happens to a team when the winners start noticing each other without a manager in the room. Practitioner to practitioner. Real tools you can use Monday. In this episode: Why training managers on 1:1s, feedback, and recognition is the highest-leverage employee experience investment you can make Comfort as a prerequisite for engagement - people don't bring their best to a room they're guarded in Why peer-to-peer recognition is the purest and most impactful form there is Winners want to work with winners: how recognition snowballs into a performance culture The specificity rule. Why "great work" fails and what to say instead Gamifying recognition without gimmicks: if the points don't lead somewhere, they don't lead anywhere Think SAPS: status, access, power, and stuff. This motivates people intrinsically The remote team killer nobody names: decision velocity, and why empowerment fixes it Building organic connection at a distance with water cooler channels and open meeting chat Meeting fatigue is real — kill the whole-team status update and make standups goals-based Camera on or camera off? Alex Grande is an entrepreneur and workplace innovation expert who combines gamification with HR technology to help organizations build stronger, more connected cultures. As founder of Recognize, a social employee engagement platform, he helps companies improve communication, recognition, and retention. With a degree in psychology and published research in unconscious bias and social cognition, Alex brings an evidence-based, human-centered approach to creating recognition programs that drive lasting cultural change. 📌 Connect with Alex: https://recognizeapp.com/ and https://www.linkedin.com/in/alexgrande/ Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth). Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 Order my book Proof Positive: https://amzn.to/3LWtP5l 📌 Get your restaurant healthcheck as mentioned in the show at https://www.4xi360.com/diagnostix Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice

July 2, 2026Episode 9529 min

195: 250 Years of American Hospitality

Titans of Hospitality: What 250 Years of American Service Can Teach Us About What's Next America is about to turn 250, and the story of who we are as a country cannot be told without the story of how we serve. From the frontier to the drive through to the Apple Store, hospitality is one of the most American art forms we have. It is also one of the most misunderstood. On this Independence Day, let's celebrate the titans who created american hospitality. In this episode, I walk through the leaders who built the way we welcome, feed, host, and wow. We have evolved from commodity to product to service to experience. Up next is transformation and impact. We start with Fred Harvey, the English immigrant who civilized the American West one white tablecloth at a time and put the first professional service workforce on the map. We meet the woman behind the scenes, Mary Colter, whose Grand Canyon architecture proved that the room itself is part of the hospitality. Then we hit the road with Howard Johnson, whose orange roof became a national promise and go global with Conrad Hilton, who believed hotels could be consistent, clean, and outstanding at the same time. We spend time with Walt Disney, who engineered the immersrive experience and Truett Cathy, who anchored the whole thing in values + people. We look at Steve Jobs, the outsider who leaned into hospitality in his stores, and the man who built the third place, Howard Schultz. We finish with Ray Kroc and his gift for standardization and scale. This is a walk through our first 250 years of service, told from the perspective of how it impacted the customer. Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth). Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 Order my book Proof Positive: https://amzn.to/3LWtP5l 📌 Get your restaurant healthcheck as mentioned in the show at https://www.4xi360.com/diagnostix Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/

June 11, 2026Episode 9429 min

194: The Value Paradox: Lessons in High-Stakes Hospitality

The Value Paradox: Why Guests Are Spending More and Forgiving Less Consumer sentiment is at an all-time low, yet people are still spending. The World Cup just kicked off on American soil. And right here in Polk County, Florida, a landmark healthcare partnership just opened its doors with a vision that every hospitality leader should study. In this episode, I unpacks the paradox reshaping restaurants, hotels, and every guest-facing business right now: guests are opening their wallets and they are less forgiving than ever when the experience falls short. The brands winning aren't the cheapest or the fanciest - they're the ones whose people make guests feel like the money was worth it. We talk about lessons from the Watson Clinic and Orlando Health ribbon cutting in Lakeland - a masterclass in designing for the future. We also talk about the FIFA World Cup as the ultimate high-stakes CX case study, with a practical playbook for host cities, hotels, restaurants, and stadium concessions operators facing surge volume, international guests, and a global spotlight. In this episode: Why value has less to do with price than you think - and the three layers that actually drive loyalty The K-shaped consumer market and what it means for your frontline team The World Cup CX playbook: cultural fluency, surge staffing, recovery, and finishing strong Three leadership moves to make this week -not next quarter Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth). Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 Order my book Proof Positive: https://amzn.to/3LWtP5l Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/

May 17, 2026Episode 4343 min

193: The Superpower of Bringing People Together With Amy Wiggins, Lakeland Chamber of Commerce

The Superpower of Bringing People Together With Amy Wiggins | Lakeland Chamber of Commerce As the President + CEO of the Lakeland Chamber of Commerce, Amy is dedicated to creating a climate where business can prosper. She and her team do this by advocating for pro-business policies and initiatives, connecting businesses to resources, and strengthening relationships. A native of Plant City, Amy graduated from Florida Southern College and was formerly the Executive Director at the Lakeland Symphony. On today's episode we discuss: • Why great customer experience is built on relationships and making people feel seen and heard • How chambers of commerce create value by connecting businesses, resources, leaders, and community partners • Why "nonprofit" is a tax status, not a business model, and how great teams still require investment, trust, and buy-in • The importance of collaboration, belonging, and gathering in building stronger businesses and stronger communities • How talent development, career pathways, education, infrastructure, and public policy all help create long-term business growth This makes the case for how important local chambers of commerce are to communities and the impact they have on businesses of all sizes - and that is great customer service! Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 https://www.linkedin.com/in/nikkibarua 📌 President@lakelandchamber.com & https://www.lakelandchamber.com/ Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/

March 10, 2026Episode 9227 min

192: People Squared - Leading in an AI World With Nikki Barua

People Squared - Leading in an AI World With Nikki Barua For more than 25 years, Nikki Barua has helped global brands reinvent their culture, capabilities, and competitive edge. In this episode, Nikki introduces the idea of "People Squared." Let AI do what machines do best, while humans double down on connection, empathy, and judgment. When leaders combine both, teams become exponentially more capable. We explore what leadership, customer experience, and human connection look like in a world where AI is reshaping how work gets done. In this episode: Why great service is about being seen, feeling understood, and knowing you belong. How leaders must shift from directing tasks to explaining the why and providing context. Why identifying your superpower and zone of genius matters more in the AI era. How to find and eliminate friction points that slow teams down. Why empathy, curiosity, and human judgment will matter even more as technology advances. AI will continue to transform how work happens. The leaders who thrive will be the ones who learn how to combine technology with what only people can do. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 https://www.linkedin.com/in/nikkibarua 📌 https://www.nikkibarua.com/ & https://www.nikkibarua.com/newsletters/reinvention-roadmap/subscribe Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/

February 15, 2026Episode 9135 min

191: Why Experience Matters as Much (Or More) Than Product With Dan Thumberg, Swan Brewing

Why Experience Matters as Much (Or More) Than Product With Dan Thumberg, Swan Brewing Tony interviews Dan Thumberg, founder of Swan Brewing in Lakeland, Florida. Dan's background spans the carnival and amusement park industry, beer distribution, and leadership roles at American Express and Apple. He now combines enterprise-level service systems with small-business hospitality to build community-centered experiences. Plus, Dan shares insights from his journey across large customer service organizations and into entrepreneurship - and how those lessons shape the way he leads today. Key Takeaways: Design your service like a system. Customer service skills are more important than any of the hard skills you can teach. Customers have no patience for friction or hassles in today's market. There is a structural shift in hospitality expectations. Guests want an experience designed to be intentional, not accidental. It is crucial to hire people with service spirit, personality, and the ability to empathize because you cannot train for that. Be selective when you hire and continue to nurture them after you bring them onboard. The keys to building a customer-focused team are autonomy, mastery, and purpose. Train and empower your team to solve problems and support decisions that are not detrimental to the business. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 Learn more about Dan and Swan Brewing: https://www.linkedin.com/in/danielthumberg/ + https://www.swanbrewing.com/ 📌 Visit Swan Brewing: 115 W. Pine St, Lakeland, FL 33815 Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/

January 24, 2026Episode 9027 min

190: The Year of Experiential Hospitality

In this episode, I introduce 2026: The Year of Experiential Hospitality and why it's time to stop treating customer experience and hospitality as separate conversations. Customer experience is the strategy. Hospitality is how that strategy shows up in real moments, on the front line, every day. Experiential hospitality is about intentionally creating moments where people feel welcomed and understood, and using those moments to build trust, loyalty, and differentiation. In this episode, we cover: Why experience is the clear differentiator in a commoditized marketplace How hospitality becomes the front-line expression of customer experience What hospitality-rich organizations do differently, and what every industry can learn from them How tiered service levels (value through luxury) create clarity and intentional premiumization The role of leaders and frontline teams as the true multipliers of experience Where technology and AI enable experience, and why humans must stay in the loop This episode sets the foundation for how experience, hospitality, people, leadership, and technology come together in 2026, with hospitality leading the way. Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth) in 2026. If you are ready to start 2026 with clarity, confidence, and momentum, this episode is your launch point. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 Order my book Proof Positive: https://amzn.to/3LWtP5l Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/

December 31, 2025Episode 8933 min

189: Leading Customer Experience, Employee Engagement, and Hospitality in 2026

As we head into 2026, leaders are facing a familiar challenge in a new form. Expectations are higher. Attention spans are shorter. Technology is accelerating. And yet, the differentiator hasn't changed. In this episode I talk about what is needed to drive employee experience, customer experience, and hospitality to drive business results. In this episode, you'll learn: • Why leadership, hospitality, and CX are no longer separate conversations • How employee experience directly shapes customer behavior and loyalty • Why hospitality is a strategic growth lever, not a "soft" skill • The rise of premiumization and intentional moments that matter • How technology should enable humanity, not replace it • The leadership behaviors that will differentiate brands in 2026 • Practical questions every leader should be asking right now Perfect for: hospitality leaders, business owners, CEOS, COOs, CX/EX professionals, operational managers, retail and service teams, training and development leaders, and anyone responsible for people and performance (and sales growth) in 2026. If you are ready to start 2026 with clarity, confidence, and momentum, this episode is your launch point. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 Order my book Proof Positive: https://amzn.to/3LWtP5l Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence. Check out my FREE Resources and Training Tools: Web: https://www.igniteyourservice.com/ YouTube: https://www.youtube.com/@TheTonyJohnson Twitter: https://twitter.com/The_TonyJohnson Instagram: https://www.instagram.com/THE_TONYJOHNSON/ Tik Tok: https://www.tiktok.com/@igniteyourservice Facebook: https://www.facebook.com/tonyjohnsoncx/

December 14, 2025Episode 8828 min

188: Customers Want to Buy, Not Be Sold with Geoffrey Reid

Host: Tony Johnson Guest: Geoffrey Reid Author: The Revenue Catalyst: Mastering the Art of Sales In this episode, I sit down with Geoffrey Reid, a globally recognized sales leader with a rare blend of academic depth and real-world execution. Geoffrey's journey from public policy and mediation to sales leadership gives him a unique lens on how selling really works and why so many organizations struggle to teach it well. We dig into why customers want to buy but hate being sold, how sales has become a full business discipline rather than a single function, and what leaders must do to build sales teams that last. Key Takeaways Customers want to buy, but they do not want to be sold Sales today requires an all-fronts, fifth-dimension approach across the business Intentional hiring matters if you want teams that stay through tough cycles Training, coaching, and development are not optional for sales excellence KPIs should be embedded across the entire sales journey, not just at the close This conversation is practical, grounded, and especially relevant for leaders who want sales to feel less transactional and more connected and intentional. Book time with me to learn about our speaking, training, and consulting services: https://calendly.com/thetonyjohnson/strategy Links & Resources: 📌 Connect with me on LinkedIn: https://www.linkedin.com/in/tony-johnson-ccxp/ 📌 Order my book Together We Serve: https://amzn.to/4pwGvPL 📌 Book hospitality training for your team today: https://www.igniteyourservice.com/summits 📌 Order my book Proof Positive: https://amzn.to/3LWtP5l 📌 Connect with Geoffrey Reid: https://geoffreymreid.com/ Tony Johnson is a Customer Experience + Hospitality Consultant, Keynote Speaker, Trainer, and Author with a wide background including higher education, restaurants, retail, travel, city government, chambers of commerse, and leisure. He regularly speaks and coaches organizations to IGNITE THEIR SERVICE using his common sense approach to Customer engagement and retentions. Tony has spoken to government agencies, airlines, universities, and many Fortune 500 companies to unlock their amazing capacity for excellence.