Content Matters

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Jun 2026

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Content Matters, where digital content and marketing pros talk shop. Tech may be changing fast, but great content is timeless. Get inside tips, trends, and practical know-how from the top minds in the digital content industry. Sponsored by Discover CX by Ingeniux.

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June 8, 2026Episode 447 min

How to Be More Valuable Than the AI with Jack Molisani

“AI will take your job.” We’re hearing it across the industry, and tech writers are not immune. Like so many others, tech writers are worried about what is coming. But instead of burying your head in the sand and hoping for the best, see this period as an opportunity to show your company what you truly bring to the table—and how it’s something AI can’t provide. Jack Molisani, President, ProSpring Technical Staffing, and founder of The LavaCon Conference on Content Strategy and Technical Communication Management joined us for some much-needed perspective and advice for technical writers and content strategists. Whether you’re looking to show your value, so you don’t get replaced by AI or you’re already on the hunt for a new job, this episode is a must-watch. Some things Jack shared: The opportunity in front of tech writers right now How to use personal public relations to advance your career Two courses you should take right now (and they aren’t what you think) Tips for landing your next job if you’re looking And more— About Jack Jack is the President of ProSpring Technical Staffing, an employment agency specializing in content professionals (both contract and perm): https://ProspringStaffing.com Jack also produces The LavaCon Conference on Content Strategy which will be in Charlotte, NC in October. https://LavaCon.org He's the author of Be The Captain of Your Career: A New Approach to Career Planning and Advancement, which hit #5 on Amazon's Career and Resume Best Seller list. Where You Can Find Jack How to Beat the Dreaded Applicant Tracking System: https://www.lavacon.org/wp-content/uploads/2026/02/Molisani-Intercom-Beating-the-Dreaded-ATS.pdf LinkedIn: https://www.linkedin.com/in/jackmolisani/ LavaCon: Register using the referral code CMLC26 for $200 off in-person registration! https://lavacon.org Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast

April 28, 2026Episode 343 min

Designing Content Systems That Make Information Easy to Find, Reuse and Update

Most organizations still treat content like a pile of documents instead of a system. In this episode, Regina Lynn Preciado, VP of Content Strategy Solutions at Content Rules, talks about how to design content systems, including models, metadata, and workflows, that keep information accurate, consistent, and easy to change. Regina breaks down what has to happen behind the scenes so content teams can work faster without sacrificing quality: defining content types and structures, tagging content with meaningful metadata, setting up clear ownership and change workflows, and understanding how information flows from source data into web pages, PDFs, and other experiences. Listeners will learn: Why shifting from “documents” to content systems changes how you create and maintain information How content models and metadata make content more findable, reusable, and consistent How to design workflows and ownership so updates are traceable and manageable, not chaoticHow well-structured content today sets you up for more reliable AI-powered experiences tomorrow About Regina Regina Lynn Preciado is the VP of Content Strategy Solutions at Content Rules, Inc. She leads content strategy teams to help organizations optimize content workflows and maximize the business value of their technology investments. Regina works with the most innovative companies in the world, representing verticals such as life sciences, financial services, high tech, manufacturing, and global franchises. Regina is an industry expert with more than 25 years of experience in structured content authoring, component content management, AI readiness, personalized content, and content reuse and automation. She lives a dogspotting lifestyle. Where You Can Find Regina Content Rules: https://contentrules.com/ LinkedIn: https://www.linkedin.com/in/reginalynnpreciado/ Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast

March 9, 2026Episode 241 min

Turn Your Tech Docs into a Strategic Business Advantage

Susan Kraft-Yorke of Kraft Consulting joined the Content Matters Podcast to discuss how your organization can take control of your technical documentation and turn it into a strategic business asset. We talked about building an ROI case for documentation, including the phases of an initiative (and their costs), how to talk to CFOs and business leaders, and the metrics that matter. Plus, Susan explained a “test” to assess your organization’s IA maturity/readiness. Some of the topics included: The stages of Information Architecture maturity The phases of an ROI initiative What a 90-day milestone should look like And much more About Susan Susan Kraft Yorke is a technical writing consultant with more than 30 years in the tech industry. She spent most of her career in Palo Alto, California, and now works from home in the Hudson Valley near New York City. Her technical background started as a geophysicist and in the fine arts. Susan says her beginnings influence how she approaches complex systems and communication. Susan specializes in information architecture (IA) and developer documentation for startups, growth-stage companies, and global enterprises. Her work focuses on diagnosing documentation breakdowns, architecting scalable publication systems, and leading large-scale documentation migrations. She helps organizations reduce search time, eliminate content deadwood, and restore trust in their documentation through structure, governance, and measurable outcomes. Susan brings both in-house and consulting experience, grounding IA decisions in real systems, real constraints, and real operational impact. Her first IA project was in 2019 at Intuit, and she said that it's been an eye-opening experience ever since. Where You Can Find Susan linkedin.com/in/susankraft-yorke ifixdocs.com kraftconsulting.com Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast

February 10, 2026Episode 145 min

Building & Leading Documentation Functions in the Age of AI w/ Hannah Kirk

In this episode of the Content Matters Podcast, we talked with Hannah Kirk, an experienced content strategist and technical writer, and Founder of Hannah Kirk Consulting, about what it really takes to build a documentation function inside tech organizations. Hannah shares how she created documentation departments, aligned engineers and non‑writers around shared standards, and set up the tools and infrastructure that make content sustainable. We also explored how technical writing has (and hasn’t) changed over the last 10 years, how AI is being introduced into documentation workflows, and where content strategy, structured content, and technical writing all intersect. A few of the topics covered: When you walk into a company with no real documentation function, what’s the first thing you look for to understand the situation? How do you convince leadership that documentation isn’t a “nice to have” but core infrastructure? If you had only 90 days to stand up a documentation department, what would you prioritize — people, process, or tooling — and why? Do you think AI will change the role of technical writers, or just change the volume and speed of content creation? What’s a “best practice” in technical writing that you secretly think is overrated? About Hannah Hannah Kirk, “The Pink-haired Content Strategist,” is a content strategy expert helping businesses deliver exceptional digital content experiences. She has built a career transforming content infrastructure for startups. With deep expertise in technical writing and content management, Hannah specializes in implementing advanced tools like DITA, Docbook, and Markdown, optimizing content across multiple platforms and use cases. Hannah has driven product development, launched a UX Content Design practice, and advocates for diversity and accessibility in tech. She actively mentors technical writers and content strategists, helping them develop robust documentation and design practices. Hannah continues to share her industry insights through her Medium publication, Content Strategy Adventures, establishing herself as a thought leader in content strategy and design. Where You Can Find Hannah LinkedIn: Hannah Kirk | LinkedIn Medium (Content Strategy Adventures) - https://medium.com/content-strategy-adventures Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast

December 14, 2025Episode 1043 min

Valuable Friction: How to Reset Your Thinking for 2026

Robert Rose, Founder and Chief Troublemaker at Seventh Bear, a strategic marketing consultancy, wrote the book, Valuable Friction, in which he suggests that we all need to stop chasing the fast lane that AI and automation are driving and take some time to figure out what really drives us and makes us stand apart. Robert joined us on the final episode of the podcast to talk about what valuable friction is and the four motions of valuable friction: creative, strategic, operational, and relational. We also talked about how you can leverage one or more of these motions to differentiate yourself in 2026. About Robert Robert Rose is the Founder and Chief Troublemaker at Seventh Bear, a strategic marketing consulting firm. He is a fractional CMO and trusted marketing advisor, best-selling author, and founding member of the team that built the Content Marketing Institute into the leading voice for the practice of content marketing. Over the last decade, he’s worked with more than 500 companies—from ambitious startups to global giants—helping them elevate strategy and build marketing that matters. He leads workshops and keynotes around the world and co-hosts This Old Marketing with Joe Pulizzi, a top marketing podcast with downloads in 150+ countries. Robert has authored five books on content, strategy, and customer experience, and his Content Marketing Strategy course is the official certification program of the American Marketing Association. Where You Can Find Robert Seventh Bear: https://www.seventhbear.com/ Robert Rose Website: Homepage - Robert Rose LinkedIn: (1) Robert Rose | LinkedIn Book Valuable Friction: Valuable Friction - Robert Rose Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast

November 17, 2025Episode 948 min

Model First, Scale Smarter: Why Content Foundations Matter

Content is the connective tissue of your entire organization—and a critical business asset. Yet too many companies build strategies without a strong foundation, leading to chaos, inefficiency, and now even more confusion with AI in the mix. In this episode of the Content Matters podcast, Carrie Hane, an independent strategy consultant, joined us to discuss why the right model from the start can make or break your content strategy. We explored how modeling reconnects organizations to their purpose, helps them zoom out to see the big picture, and provides a framework for both new and established content operations. Whether you’re just getting started or overwhelmed by content sprawl, this conversation will help you see how domain and content modeling bring order, alignment, and long-term scalability. Key discussion points: Why a company needs to reconnect with its original purpose when developing a content strategy. What domain modeling and content modeling are, and how they differ from each other?How domain modeling can help break down silos between marketing, product, and technical content teams?The biggest mistake companies make when they try to model their content?A lot of companies are drowning in content chaos, and AI is making things worse, not better. How do they reset using domain modeling and content modeling? About Carrie Carrie is a dynamic leader and creative problem solver dedicated to driving strategic impact through innovative solutions. With over 20 years of experience, she guides organizations in transforming to meet the evolving needs of their communities while leveraging cutting-edge technology to achieve meaningful results. As co-author of Designing Connected Content: Plan and Model Digital Products for Today and Tomorrow, Carrie has influenced how organizations adopt sustainable digital communications practices that maximize efficiency and long-term value. Her career spans roles at full-service digital agencies and as an independent consultant, where she has collaborated with cross-functional teams to develop scalable solutions and implement best-in-class strategies. Carrie has also led in-house teams, fostering alignment across stakeholders and establishing shared standards to deliver impactful outcomes. In addition to her consulting work, she teaches graduate-level courses on content management and modeling in the Content Strategy program at FH Joanneum University in Austria, helping the next generation of leaders to think critically and act strategically. Since 2011, Carrie has shared her expertise by publishing thought leadership, delivering keynote talks, facilitating workshops, and participating in podcasts and industry events around the world. She holds an MA in International Affairs from The George Washington University and a BA in Political Science from Northern Michigan University, providing her with a deep foundation in strategic analysis and cross-sector collaboration. When she's not working, you can find her at the pool swimming, on the river rowing or paddling, visiting her grown children at the beach or in the mountains, or hanging out with her dog, Zoie. Where You Can Find Carrie LinkedIn: Carrie Hane | LinkedIn Web: tanzenconsulting.com/blog Designing Connected Content: Plan and Model Digital Products for Today and Tomorrow: Hane, Carrie, Atherton, Mike: 9780134763385: Books - Amazon.ca Content Strategy Program at FH Joanneum University in Austria Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast

October 27, 2025Episode 954 min

The Lowdown from the Largest Study of Content Operations in the World

A content strategy without content operations is just a nice idea. There is no content fairy who can wave a magic wand and make effective content happen at scale. The good news? We have content operations. And thanks to repeated research, Colleen Jones and the team at Content Science know a lot about what makes content operations work well. When executed strategically, content operations seem magically powerful to overcome the many challenges to scaling effective content in the age of AI. Colleen joined us for a conversation about the latest report based on surveys and interviews with more than 100 content professionals, leaders, and executives with top organizations like Apple, FedEx, Amazon, Thomson Reuters, AT&T, Mayo Clinic, and ServiceNow. Some the topics we discussed: What led you and your team to start studying content operations? And how long have you been studying it? How did you factor AI into this latest update of the study? Overall, what is the state of content operations today and why? What are the top obstacles to maturing content operations? And how do they compare to your past updates? What findings surprised you the most from this update? (Answer will be about AI.) In addition to using technology like AI, what are some of the other success factors in content operations? About Colleen A content expert and Star Wars fan, Colleen Jones is the president of Content Science, an award-winning firm where she and her team have advised or trained hundreds of leading organizations to become Jedis of content-led transformation. Colleen also served as the fractional head of content at Mailchimp during its high-growth period before its $12 billion acquisition by Intuit. A passionate entrepreneur, Colleen has led Content Science to develop the content intelligence software ContentWRX, publish the online magazine Content Science Review, and offer online certifications and training through Content Science Academy. Her firm also conducts independent research on issues like content operations, digital transformation, and content effectiveness. The third edition of her top-rated book The Content Advantage recently launched worldwide. She has earned recognition as a top LinkedIn voice and as a top instructor for LinkedIn Learning, where her courses have reached hundreds of thousands of professionals. Where You Can Find Colleen LinkedIn: (1) Colleen Jones | LinkedIn Website: Content Science Home - Content Science State of Content Operations: Content Operations Study - Content Science Book – The Content Advantage: https://content-science.com/publications/content-advantage/ Other Interesting Articles from Colleen: https://review.content-science.com/7-barriers-ai-roi/ https://www.linkedin.com/in/leenjones/ https://review.content-science.com/what-is-content-intelligence/ Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast

September 19, 2025Episode 71 hr 1 min

Redefining the CMS for the AI Era with Deane Barker & David Hillis

Content management systems have been the backbone of digital publishing and enterprise content strategies for decades. But as AI becomes embedded in business systems, a big question emerges: If AI is rewriting how businesses work, what does that mean for the system we’ve relied on for decades to manage content? In this episode of the Content Matters Podcast, Deane Barker, a renowned CMS Expert and the Director of Strategic Engagement at Staffbase and David Hillis, CMO at Ingenix, discussed the critical questions shaping the future of CMS in the AI era. Some of the topics discussed included: The CMS has never been a content creation tool; it's a content production tool. But it’s starting to stop being used as a product tool as well. What happens then? Is it then just a repository - and if so - a repository of what? Deane believes content modeling is the cliff for AI. He explains why he thinks humans still need to control the content model and where AI gets to play.Imagine a CMS not as an application, but as a background service that orchestrates content for apps, services, and AI agents. Humans provide guidance, review, and creative oversight, but LLMs are the primary users or as Deane says, "workers." - how does that change the application design and architecture. Are we shifting from content management to context management? And what does that really mean. What skills or roles will technical professionals need as CMSs become more AI-integrated? About Deane Deane Barker is the Director of Strategic Engagement for Staffbase, a global provider of internal communication technology agency. He’s been working in content management for 25 years, and has written four books about the patterns and practices of modeling, creating, managing, and delivering digital content, including “Web Content Management: Systems, Features, and Best Practices” for O’Reilly Media and the “Web Project Guide: From Spark to Launch and Beyond.” Deane lives in Sioux Falls, South Dakota. About David David Hillis is the Chief Marketing Officer at Ingeniux Corporation and a tech optimist who’s passionate about how AI is transforming the web and customer experience. For more than two decades, David has helped some of the world’s largest brands build websites and digital platforms that deliver real business results. He has scaled two SaaS companies to seven figures—both bootstrapped and VC-backed—and led executive, product, marketing, and sales teams. Today, his focus is on helping organizations move beyond static, page-based websites toward intelligent, AI-powered experiences that engage, qualify, and convert customers. Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast

July 22, 2025Episode 655 min

Content Strategists: It’s Time to Develop the Essential Skills and Mindset for an AI-Driven Content Future

Long-time content architect Larry Swanson joined us on the Content Matters podcast to help content strategists learn how to navigate the evolving landscape of AI. He talked about how to effectively work with generative AI and showed pathways into another corner of the AI world - the semantic technologies that make AI architectures more transparent and trustworthy. You'll leave the conversation with actionable insights for growing your skill set and understanding the ever-evolving AI ecosystem. Key topics included: Ontological thinking and the semantic spectrum Neural network learning-based AI (LLMs and generative AI) vs. symbolic knowledge-based AI (ontologies and knowledge graphs) and how these stacks complement each other The core competencies content professionals need today and in the future Strategies to leverage the language, people, and design skills you've developed in your current content roles The role of a conceptual "semantic layer" in enterprise architectures and content systems About Larry Larry Swanson has 25 years of experience as a content modeler, digital architect, and community builder. He is currently the Community Growth Manager at metaphacts, a leading knowledge-democratization and AI platform. He hosts the Knowledge Graph Insights podcast and co-organizes the Dataworthy Collective, a weekly gathering of semantics, ontology, and data professionals. He has co-organized a number of professional communities and events: the Knowledge Graph Conference, Connected Data London, Decoupled Days, Utterly Content, the Future of Content meetup in Amsterdam, the Seattle Content Strategy meetup, and World Information Architecture Day. Larry is also a founding member of the Kinetic Council, an association-formation committee that aims to connect professionals across the data, knowledge, semantics, and content industries. He lives in Heidelberg, Germany. Where You Can Find Larry LinkedIn: Larry Swanson | LinkedIn Website: Larry Swanson - knowledge graphs | community | RDF evangelism Podcast: Knowledge Graph Insights: Knowledge Graph Insights - interviews with Larry Swanson Podcast: Content Strategy Insights: Content Strategy Insights: Interviews by Larry Swanson Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast

June 23, 2025Episode 548 min

Smarter Content with AI: Structured Models, Knowledge Graphs, and Human-Centered Strategy

Noz Urbina, a content strategist and founder of Urbina Consulting, joined us to explore how AI, content modeling, and knowledge graphs can work together to deliver smarter, more human-centered content experiences. We covered: Why generative AI needs structured content and semantic models to stay on track The role of knowledge graphs in delivering accurate, contextual responses How to use AI to create value, not just volume Real-world tips and strategies for implementing AI-powered content systems that support human expertise If you’re serious about making your content more intelligent, relevant, and genuinely useful, this is the episode for you. About Noz Noz Urbina is a globally recognized leader in the field of content strategy and customer experience. He’s known as a pioneer in audience journey mapping and adaptive content modelling for delivering personalized, omnichannel experiences. Noz is co-founder and Program Director of the OmnichannelX.digital podcast and knowledge hub. He is also co-author of the book “Content Strategy: Connecting the dots between business, brand, and benefits”, and lecturer in the Masters Programme in content strategy at the University of Applied Sciences, Graz. In 2013 he founded Urbina Consulting, whose international team works with the world’s largest organizations and most complex content challenges. Together they assist brands developing or improving their content strategies, doing user research, managing tool selections, delivering training, and guiding implementations. Past clients include Pfizer, Moderna, Microsoft, IKEA, Eli Lilly, Mastercard, Barclays Bank, National Geographic Society, and many more. Where You Can Find Noz Truth Collapse by Noz Urbina Intro to Truth Collapse: The AI metacrisis (Presentation) Noz Urbina | LinkedIn urbinaconsulting.com omnichannelx.digital Check out all 7 seasons of the Content Matters Podcast here: Ingeniux Blog | IngeniuxSee who's coming up in future episodes here: https://info.ingeniux.com/content-matters-podcast