Connecting the Dots

Hosted by Skip Steward

Business Management Health FitnessInterviews guests

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277

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Jun 2026

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About the show

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers. The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results. Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity. It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.

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60 recent

June 11, 202626 min

LEAN TECH MANIFESTO with Fabrice Bernhard

Fabrice Bernhard is the co‑founder and Chief Technology Officer of Theodo Group, a global technology consulting firm he co‑founded in Paris in 2009. Under his technical leadership, Theodo has grown rapidly by combining Lean principles with modern software engineering to help organizations build scalable, resilient digital capabilities. Fabrice is a recognized thought leader in Lean Tech, advocating for the application of Toyota Production System principles to software development and technology organizations. He is a frequent speaker and writer on continuous improvement, learning cultures, and human‑centered technology, and is a co‑author of The Lean Tech Manifesto. His work focuses on enabling teams to deliver value faster while empowering people through better systems and smarter use of technology.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

June 4, 202633 min

KIND, The quiet power of kindness at work with Graham Allcott

Graham Allcott is an author, speaker, and entrepreneur. He is the author of multiple books, including the global bestseller How to Be a Productivity Ninja, How to Have the Energy, and How to Fix Meetings. His latest book, KIND: The Quiet Power of Kindness at Work, focuses on why organisations with kinder, more human-centred cultures are ultimately more successful.He is the founder of Think Productive, which since 2009 has been a professional development go-to for a variety of companies, including Amazon, British Airways, Disney, eBay, the British Red Cross and many more – and with offices in the UK, USA, Canada, Australia, New Zealand, the UAE and the Netherlands.Earlier in his career, Graham was the co-founder of Intervol (an international student volunteering charity), the Chief Executive of Student Volunteering England, the Head of Volunteering at the University of Birmingham, and an advisor to the UK Government on youth volunteering policy.In his spare time, Graham is a DJ, with a leaning towards jazz, rare groove, and electronic music. Despite an intolerance of failure elsewhere in his life, he is an Aston Villa season ticket holder and an avid follower of the Toronto Blue Jays baseball team.Sign up for Graham's weekly email, "Rev Up for the Week" by visiting his website www.grahamallcott.com.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

May 28, 202630 min

Asking Effective Questions with Lavon Medlock

Lavon Medlock has spent over two decades enhancing leaders’ skills in problem-solving and coaching. Skilled in a variety of continuous improvement methods, she has trained leaders in creating effective daily management systems, deployed an integrated facility design approach to new construction projects like a 90,000-square-foot patient tower, and enhanced operations across different sectors.With a primary focus on the healthcare industry, Lavon has worked with clinical leaders to combine the Institute of Healthcare Improvement’s teachings on quality with A3 thinking and key project management principles. She’s a practitioner, teacher, and coach in the field of A3 thinking and holds certifications in both Project Management (PMI-PMP) and Six Sigma Green Belt.In addition to instructing and coaching for the Lean Enterprise Institute, she teaches graduate coursework at The Ohio State University. Her educational background includes a Bachelor of Science in Public Health from the University of North Carolina at Chapel Hill and a Master of Science in Healthcare Administration from Oregon Health & Science University.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

May 21, 202631 min

Continuous Improvement When Lives Are on the Line with Jennifer Katongole

Jennifer Katongole is a continuous improvement coach and facilitator based in Kampala, Uganda, working with Medical Teams International. With over 15 years in the nonprofit sector across Africa and the United States, Jennifer blends Lean and Kata thinking with facilitation to help teams break down silos, focus on what matters most, and deliver life-saving care in even the toughest environments.Through the teams she coaches, Medical Teams International has found practical ways to reach hard to access communities. From using donkeys to deliver nutrition supplies to remote villages, to redesigning blood donation systems in refugee camps, these improvements expand access, strengthen health systems, and save lives.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

May 14, 202631 min

Coach The Person Not The Problem (2nd Edition) with Marcia Reynolds

Dr. Marcia Reynolds, Master Certified Coach and Neuroplastician, is passionate about coaching leaders to engage in powerful conversations that connect, influence, and activate change. She has coached leaders, delivered leadership and emotional intelligence programs, and spoken at conferences in 47 countries. She has also presented at many universities including Harvard Kennedy School and Cornell University on the unique challenges and needs of today’s leaders in the workplace.Marcia is a pioneer in the coaching profession. She was the 5th global president of the International Coaching Federation, is recognized in the ICF Circle of Distinction and recently was awarded an ICF Impact Award for her work in creating a successful coaching culture with AEON Vietnam. She also teaches Coaching Skills for Leaders in organizations and government agencies and consults with many global organizations on how to increase engagement and productivity by establishing coaching cultures.Before launching her own business, she led training organizations for three healthcare and technology corporations for 16 years before starting her own coaching business. Her greatest success came from designing the culture change program for a multinational semiconductor corporation facing bankruptcy. Within three years, the company turned around and became the #1 revenue producing US IPO in 1993.Excerpts from her 6 books including the international bestseller, Coach the Person, Not the Problem 2nd Edition, interviews, and articles she has authored on leadership and coaching have appeared in many places including Harvard Communications Newsletter, Fast Company, Forbes.com, Psychology Today, and The Wall Street Journal and she has appeared in business magazines in Europe and Asia.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

May 7, 202630 min

Mastering FLOW with Rami Goldratt & Ajai Kapoor

For the last 20 years Rami serves as the CEO of Goldratt Group the largest global consultancy specializing in Theory of Constraints (TOC). Goldratt Group was founded by his father, Dr. Eliyahu Goldratt, with a mission to support managers in achieving breakthrough results. Rami has consulted a wide array of industries worldwide and is considered one of the most influential leaders in the TOC body of knowledge.Ajai is heading Goldratt Consulting North America operations overseeing the solution design of its largest TOC consultancy engagements. Working closely with Dr. Eliyahu Goldratt to develop the TOC application for multi-project environments and applying the method with multiple companies across industries, Ajai has since become known as one of the world’s leaders in this field. He is the winner of the prestigious Fulkerson Prize awarded by the Mathematical Programming Society and the American Mathematical Society.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

April 30, 202634 min

Training as an Experiment with Julie Dirksen

Julie Dirksen is the author of the books Design For How People Learn and Talk to the Elephant: Design Learning for Behavior Change. She is a learning strategy consultant with a focus on incorporating behavioral science into learning interventions. Her MS degree is in Instructional Systems Technology from Indiana University. She’s been an adjunct faculty member at the Minneapolis College of Art and Design and is a Learning Guild Guildmaster. She is happiest when she gets to learning something new, and you can find her at usablelearning.com.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

April 23, 202631 min

Building the Skills-Based Organization with Koreen Pagano

Koreen Pagano, Co-Founder of Rising Tide Cooperative, is a globally recognized executive with deep expertise in skills strategy, AI transformation, analytics, learning technology, and immersive experiences. Koreen previously founded Tandem Learning, where she pioneered immersive learning through virtual worlds, games, and simulations. She has since held product leadership roles at Lynda.com, LinkedIn, D2L, Degreed, and Wiley. In her current role, Koreen advises on AI and skills transformation initiatives in companies large and small. Koreen is a seasoned international speaker and author of two books, Immersive Learning and Building the Skills-Based Organization. She lives in Carpinteria, CA where she raised her seven (now adult) children with her adventure partner, John. Koreen is a certified Master Gardener and helps run the family business, Night Owl Ciderworks.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

April 16, 202633 min

Everybody MATTERS with Bob Chapman

Recently recognized as a 2025 Top 50 Leadership and Management Expert by Inc., Bob Chapman is very intentional about building a better world. Bob Chapman is very intentional about building a better world. Chapman is Chairman of the Board and former CEO of Barry-Wehmiller. When he became chief executive in 1975, Barry-Wehmiller was a struggling $18 million business.Today, Barry-Wehmiller is a $3.6+ billion global platform of industrial and packaging automation, professional services and life sciences technology that Chapman transformed by applying a unique blend of strategy and culture. It is combination of 150+ acquisitions and 12,000 teammates in 28 countries.Chapman’s journey from traditional management to “Truly Human Leadership” inspired his WSJ best-seller, "Everybody Matters: The Extraordinary Power of Caring for Your People Like Family", which has sold 110,000+ copies and is available in seven languages. A revised and expanded version of the book was released in 2025.During his 50 year career as CEO of Barry-Wehmiller, Chapman was named the Tharseō CEO of the Year by the Society for Human Resource Management (SHRM), the #3 CEO in the world by Inc. and a leading Social Capital CEO by International Business Times.Chapman's leadership philosophy is also profiled in his TEDx Talk and a Harvard case study, now taught in more than 70 business schools. Chapman is also focused on bringing these principles to education through initiatives with Fordham University, other business schools and several secondary education institutions.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.

April 9, 202634 min

Accumulating Improvements with Jim Lancaster

Jim Lancaster is the CEO and owner of Lantech, LLC. The company has sales and manufacturing headquarters in Louisville, Kentucky, along with sales and manufacturing facilities in The Netherlands, sales and service operations in Australia and China. Lantech manufactures packaging and material handling machinery, including stretch wrappers, conveyors, and case forming machinery. This machinery is sold worldwide through a distributor and partner network or directly to large consumer goods companies such as Procter & Gamble, Lever Brothers, Nestlé, Miller Brewing, and Pepsi. Annual gross sales exceed $200 million and the company employs approximately 650 associates.Before joining Lantech, Jim worked in the financial industry with Catalyst Energy in New York City. In 1990, Jim joined Lantech as a Sales Manager in the Custom Machinery Group. After several promotions, he became President/CEO in 1995.Lantech is known as the leader in stretch wrap technology and innovation, as well as Case handling equipment. Lantech is also one of the earliest companies to implement the Toyota Lean Principles, as chronicled in Lean Thinking by James Womack, the Harvard Business Review and other publications. Jim has been leading the Lantech Lean Journey for the past 25 yearsJim personally supports and advocates for improved education in Louisville, through his longtime involvement and board Chairman position at Jefferson Community and Technical College as well as involvement in numerous entities with Jefferson County Schools and with many other educational related efforts.• Member and former Board Vice Chair of Impetus• Former Trustee Chair and Administrative Council Chair at Christ Church United Methodistin Louisville.Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3CME credit is available for up to 3 years after the stated release dateContact CEOD@bmhcc.org if you have any questions about claiming credit.