ConnectedPodcast

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Episodes

205

Latest episode

Jun 2026

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About the show

The Connected Podcast from Reynolds and Reynolds provides dealers with pertinent information, tips, and strategies to manage operations in a complex and shifting business environment. With Connected, you’ll get insights from industry experts, consultants, and dealership personnel to shape your best practices and drive success in the dealership. Tune in every other Wednesday to watch a new episode and make sure to subscribe to our channel on YouTube.

Listen to episodes

60 recent

June 11, 202621 min

The Three Waves of AI

What if your dealership software didn’t just process transactions but actually learned from your business as it runs? For this special episode of Connected, we’re sharing a keynote presentation from AJ McGowan, vice president of research and development at Reynolds, recorded live at our Santa Clara AI Summit. In this session, AJ walks through how AI is evolving inside automotive and what comes next as systems begin to adapt, learn, and improve over time. You'll hear AJ discuss: -How the first two waves of AI are already impacting dealerships. -What agentic AI really means for your store today, from automating decisions to accelerating workflows. -Why the next evolution of software will continuously learn from your dealership and give your team an advantage that compounds over time. If you’re thinking about where your store is headed over the next few years, this episode is one you won’t want to miss. Get Connected with AJ McGowan!

May 20, 202632 min

Connected Podcast Episode 203: People, Process, and Technology

On the latest episode of Connected, Greg sits down with Jason Pappas, executive manager at Copeland Chevrolet. These two automotive industry veterans first met when Jason was a service manager and Greg was selling fixed ops products. Jason's curiosity and willingness to dive deep to make the best decisions for the business made him someone Greg always remembered. Now in his role as executive manager, Jason has continued his commitment to curiosity on a larger scale. Jason and Greg discuss: -How Jason gathers insights from customers and employees to drive smarter decisions. -Where a single system and the right AI tools can increase revenue per employee. -What to look for when hiring and developing high-impact talent. Get Connected by checking out this conversation with Jason Pappas!

May 8, 202632 min

Connected Podcast Episode 202: The Power of Partnerships

Today on Connected, Greg is joined by two guests: Michael May, vice president of Cloninger Auto Group, and Graham Nesselrode, a Reynolds performance manager in Mike's area, to talk about the value of good partnerships. When you're running your business, it's important to build strong relationships with your partners to work together towards a common goal. Mike and Graham share some insight into their personal approaches to being good partners and how that's grown their relationship and driven operational efficiency at Cloninger Auto Group. This episode covers: - How to build a culture around caring for your employees. - The importance of "the trust factor" in relationship building. - Building value in partnerships so you're better working together than apart. If you’re invested in what it takes to build a strong partnership for your business, you should give this conversation a listen!

April 22, 202641 min

Connected Podcast Episode 201: Improving Technician Productivity Without Adding Pressure

On the latest episode of Connected, Greg sits down with Marco Zwanenberg, a technician and industry voice who’s helping dealerships rethink how they operate from the service bay up. With decades of experience across Europe and the U.S., Marco brings a perspective that cuts through the noise, especially as dealerships struggle with declining productivity and increasing complexity. Marco and Greg cover: • Why technician productivity is slipping —and what’s actually causing it. • How better verification and communication can save hours in the shop. • Where AI can (and should) play a role in helping technicians work faster and smarter. If you’re serious about improving technician productivity and cutting down wasted time in your shop, this conversation is worth your time!

April 8, 202651 min

Connected Podcast Episode 200: AI, Operational Efficiency, and Customer Experience (Jeff Swickard)

Building operational efficiency and creating a good experience for employees and customers goes hand in hand. In our industry today, what are some of the ways to drive real progress in these areas? In just five years, the Swickard Auto Group grew from one store to over fifty. For the 200th episode of Connected, Greg Uland sat down with a legend in our industry, Jeff Swickard, dealer principal at Swickard Auto Group, to talk about what's driving growth and what Jeff's dealerships are focusing on. Jeff and Greg discussed: • Real ways Swickard is incorporating AI in their business today. • How Jeff defines and builds a culture of hospitality. • What made Jeff fall in love with the car business. What a great way to mark our 200th episode! Jeff has built a really impressive business and has so much great insight to share. If you’re thinking about scaling your operation or delivering something better for your customers, this is a conversation worth your time.

March 18, 202631 min

Connected Podcast Episode 199: Digitizing Payment Processes

Corpay diem! The business office is evolving — and payments are at the center of it. From fraud risk to cash flow visibility, the way dealerships manage payments is changing quickly. In this episode of Connected, Catherine Hart of Corpay joins Greg to break down how digital payments are changing dealership operations. Together they cover: • Where fraud risk hides in traditional payment methods. • Why some dealerships are shifting to virtual cards and digital approvals. • How smarter payment workflows can tighten control over cash.

March 6, 202623 min

Connected Podcast Episode 198: Building Loyalty in Service

Customer retention and loyalty remain top of mind across the dealership, especially in the service department. On today's Connected, Richard Lupo, fixed ops director at Apple Tree Honda and Acura, returns to talk about how his team is preparing for the next phase of service growth. Rich and Greg go over: • What's on Rich's roadmap for fixed ops in 2026. • The value of transparency in the service drive. • The role of mobile service and loaner programs in expanding service reach. Thank you to Rich for sitting down with us at NADA and being a fantastic dealer partner. If you're focused on growing RO count, expanding your customer base, and building stronger loyalty in your service lane, you should definitely give this conversation a listen.

March 4, 202621 min

Connected Podcast Episode 197: Adapting to Industry Shifts

We’re thrilled to share today's thought-provoking episode with Uli De'Martino of Daily Dealer Live, recorded at NADA! Uli’s unique perspective sheds light on how to navigate the evolving landscape of the automotive industry. In this episode, you’ll discover: • How flexibility and innovation drive success in today's automotive market. • The importance of staying connected and adapting to new trends. • Ways to leverage global experiences to enhance business growth. Get Connected with Uli and integrate these insights to foster growth and adaptability in your business.

February 27, 202628 min

Connected Podcast Episode 196: Maximizing Service Opportunities

Service departments don't get as many at-bats as they used to. With customers visiting less frequently, every service opportunity matters now more than ever. On today's Connected, Greg sits down with Dave Rogers, fixed operations director at Piazza Auto Group, to get his perspective on what it really takes to maximize every visit in today's service drive. Dave and Greg discuss: • How MPIs and videos drive transparency and closing rates. • The importance of recognizing behavioral metrics. • Where AI and service lane technology can unlock real efficiency. If you’re focused on improving technician productivity and increasing service drive profitability, this conversation is worth your time!

February 25, 202623 min

Connected Podcast Episode 195: Shaping the Future of Retail Automotive

In our latest episode recorded on the floor of NADA, Greg talks with Todd Smith, founder of QoreAI and author of "The Intelligent Dealership." Todd sheds light on his groundbreaking ideas and shares his vision for the auto industry’s future. In this episode, he and Greg cover: • The inspiration behind "The Intelligent Dealership" and its impact. • How AI is redefining dealership operations. • Strategies for embracing technological change in the automotive sector. This engaging conversation with Todd is a must-listen for automotive professionals aiming to stay competitive. Apply these insights to innovate and future-proof your dealership!