Confessions of a Higher Ed CMO — with Jaime Hunt

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118

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Jun 2026

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About the show

Confessions of a Higher Ed CMO is like a conference in a podcast, offering a blend of professional wisdom, innovative ideas, and personal anecdotes. Whether you're a higher ed marketer, a faculty member curious about the behind-the-scenes of university branding, or just someone with an interest in the intersection of education and marketing, the podcast is your gateway to the lesser-known narratives of higher education. In each episode, host Jaime Hunt engages in candid and insightful conversations with leading minds in the field, exploring not just the nuts and bolts of marketing, but also the diverse and often unexpected challenges and stories that define higher education marketing. Our guests, a mix of seasoned CMOs, innovative thinkers, and key influencers in the higher ed sector, don't just share their professional triumphs; they open up about their personal journeys and share their candid insights.. The podcast goes beyond the conventional, bringing to light the real stories behind campus campaigns, the evolving nature of student engagement, and the creative challenges in this unique field. With a host renowned for establishing a warm and engaging rapport, each episode feels less like an interview and more like a conversation between old friends. The discussions are not only thoughtful and informative but sprinkled with moments of humor and fun, capturing the essence of what it's like to navigate the complex world of higher education marketing. Confessions of a Higher Ed CMO is hosted by Jaime Hunt and is a proud member of the Enrollify Podcast Network.

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June 10, 202637 min

Ep. 106: How to Write an RFP That Actually Works

Writing an RFP can feel overwhelming, especially when you're tasked with creating one for the first time. In this episode of Confessions of a Higher Ed CMO, Jaime Hunt sits down with Louis Miller to demystify the RFP process and share practical advice for higher education marketers navigating agency partnerships, procurement requirements, and major marketing investments. Drawing on years of experience from both the campus and agency sides, they explore what separates effective RFPs from frustrating ones, how institutions can attract stronger vendor responses, and why clarity around goals, timelines, and budgets leads to better outcomes. Whether you're preparing for a website redesign, brand refresh, media campaign, or another strategic initiative, this conversation offers actionable guidance for creating RFPs that drive real results. Guest Name: Louis Miller, Executive Partner, Electric Kite Guest Social: https://www.linkedin.com/in/louismiller/ Guest Bio: Louis Miller is an Executive Partner at Electric Kite, a full-service creative marketing agency specializing in helping higher ed partners tell their stories in engaging ways. He is also General Manager of Volt, where higher ed marketers go to sharpen their skills to be the force that pushes their institutions forward. . He has worked with partners from the Ivy League to K12 and everything in between. Prior to his current roles, Louis held marketing and digital strategy roles at Comcast and Audible.com. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

May 27, 202641 min

Ep. 105: The Power of Faculty Thought Leadership on LinkedIn and Beyond

Jaime Hunt sits down with Eden Bloss, Chief Marketing Officer at UNC Asheville, to explore how faculty thought leadership can strengthen institutional brand, reputation, and visibility. Together, they discuss why faculty experts are one of higher education’s most powerful storytelling assets, especially when their research and expertise connect to timely conversations in the media, on LinkedIn, and across digital channels. Guest Name: Eden Bloss, Chief Marketing Officer, UNC Asheville Guest Social: https://www.linkedin.com/in/eden-bloss-46a796ba/ Guest Bio: Eden brings more than two decades of experience in strategic marketing communications to UNC Asheville in both corporate and agency settings, as well as a depth of experience in higher education within the UNC System. As Associate Vice Chancellor for Communications at UNC Greensboro, she led a team of communications professionals – editorial writers, social media managers, multimedia specialists, in addition to a group of cross-functional communicators across the university’s schools and programs. With expertise in crisis communication, brand and image development, media relations, website development, strategic and celebrity partnerships, brand ambassadors and community and government relations, Eden has a proven track record for developing collaborative relationships, creating a positive and productive team culture with a commitment to delivering results that exceed expectations. She is on the Board of Directors for PublicEd Works, a non-partisan 501(c)(3) charitable organization that focuses on increasing residents’ knowledge of public education in North Carolina, a CASE Awards Circle of Excellence Judge, Women in Leadership and PRSSA mentor. An avid runner, she has completed multiple marathons, including Boston and Marine Corps, and enjoys hiking across national parks – Big Bend, Yellowstone and the Grand Tetons are recent favorites. She is married with two adult children. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

May 13, 202646 min

Ep. 104: What It Takes to Build an AI-Enabled Comms Team

Jaime Hunt sits down with Abbigail Tumpey, Vice President for Institute Communications at Georgia Tech, to unpack how AI in higher education is reshaping the future of enrollment marketing, communications strategy, and institutional leadership. From synthetic audience testing to AI-powered workflow optimization, Abbigail shares how Georgia Tech is embedding artificial intelligence into the fabric of its communications culture. The conversation explores what it actually looks like to operationalize AI across a university marketing team — not just experiment with it. If you’re wondering how higher education marketers can move beyond AI hype and start building smarter systems, this episode offers one of the most practical and visionary conversations in higher education podcasts today. Guest Name: Abbigail Tumpey, Vice President for Institute Communications at the Georgia Institute of Technology Guest Social: LinkedIn Guest Bio: Abbigail Tumpey is the vice president for Institute Communications at the Georgia Institute of Technology, where she leads the Institute’s marketing and communications strategy. As Chief Communications Officer, she oversees brand and reputation management across media relations, events, research communications, marketing and internal communications, executive communications, creative services, and digital strategy. Prior to joining Georgia Tech, Abbigail spent 25 years at the Centers for Disease Control and Prevention (CDC), including 21 years in senior communication leadership roles. She served as head of communications from March 2021 to March 2022, overseeing the agency’s communication efforts during the COVID-19 emergency response. In that role, she reimagined CDC’s communications function and led the agency’s largest communications reorganization in more than a decade. During her tenure at CDC, Abbigail expanded clinical outreach capacity and built public-private partnerships and coalitions that advanced patient safety and public health initiatives. She spearheaded numerous national and international campaigns, including serving as one of the founders of the World Rabies Day initiative in 2007 and overseeing CDC’s antibiotic resistance communications from 2009–2016. She also played lead communication roles during major outbreak responses, including the 2012 multistate fungal meningitis outbreak, the 2014–2015 Ebola outbreak, the COVID-19 pandemic, and the 2023 mpox response. In 2016, Abbigail was named one of 36 Champions of PR by PR Week magazine for their inaugural Hall of Femme. In 2021, she was recognized as a PRWeek Health Influencer for shaping the national dialogue around the COVID response, vaccine distribution, booster efforts, and improving health outcomes. Abbigail earned a Bachelor of Science from Michigan State University and a Master of Public Health from the University of South Florida. She is married to influenza researcher Terrence Tumpey and is the proud mother of two sons. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

April 29, 202640 min

Ep. 103: Busting the Myths Around Small Marketing Teams

Jaime Hunt sits down with Shane Baglini, Executive Director of Marketing and Branding at William & Mary, to unpack one of higher ed’s most persistent myths: that marketers from small institutions are somehow less qualified than their counterparts at large universities. This episode dives into how working in under-resourced environments actually sharpens leadership, fuels innovation, and builds resilience. Together, Jaime and Shane challenge outdated hiring biases and offer a compelling case for why “small shop” experience is a competitive advantage in enrollment marketing. Guest Name: Shane Baglini, executive director of marketing and branding at William & Mary Guest Social: https://www.linkedin.com/in/shanebaglini Guest Bio: Shane Baglini serves as executive director of marketing and branding at William & Mary, where he oversees the strategic planning and execution of the University's integrated marketing, multimedia, and creative teams’ efforts to create and sustain a comprehensive brand and marketing strategy for William & Mary, strengthening enrollment, advancement and institutional reputation for America's first university. With a decade of experience in higher education, his background spans enrollment marketing, brand and creative strategy, digital transformation, and more. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

April 15, 202644 min

Ep. 102: Getting Big Ideas Across the Line

Guest Name: Justin M. Bell, Vice President for Marketing and Communications, Fordham University Guest Social: https://www.linkedin.com/in/justinmichaelbell Guest Bio: Justin M. Bell joined Fordham in August 2023 as the University’s inaugural vice president for marketing and communications. As vice president, he leads Fordham’s central marketing and communications division in strengthening Fordham’s brand awareness, increasing enrollment, and elevating Fordham’s unique story to enhance reputation across audiences. Prior to joining Fordham, Bell served as associate vice president for brand marketing at The Ohio State University, leading an organization accountable for growing and protecting the Ohio State brand while driving choice through top-of-funnel marketing strategies across owned, earned, and paid media. Bell also established Scarlet Studio, Ohio State’s in-house marketing and communications agency, charged with developing campaigns and executing brand-building projects on behalf of colleges and units across the institution. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

April 1, 202644 min

Ep. 101: Building a Believable Higher Ed Brand

Jaime Hunt sits down with Dr. Allison Steinke to unpack what it really takes to build a believable brand in higher education. Drawing from research with CMOs and Gen Z audiences, Steinke introduces a practical framework for brand believability rooted in authenticity, consistency, and emotional connection. The episode challenges traditional enrollment marketing approaches and reframes branding as a co-created, institution-wide effort. If you’re navigating trust, differentiation, or AI in higher ed marketing, this conversation is a must-listen. Guest Name: Allison Steinke, Teaching Assistant Professor at the University of Minnesota’s Hubbard School of Journalism and Mass Communication and author of Brand Thinking: Building Brands You Can Believe In Guest Social: https://www.linkedin.com/in/ajsteinkephd/ Guest Bio: An award-winning scholar with industry experience as a blogger, magazine editor, and social media consultant, Dr. Allison Steinke bridges the gap between high-level brand theory and real-world execution. As a Teaching Assistant Professor at the University of Minnesota’s Hubbard School of Journalism and Mass Communication, she equips and empowers thousands of future leaders through courses on brand management and digital storytelling. A prolific creator, she published an internationally acclaimed dissertation on solutions journalism, has authored 100+ blog posts and journalistic articles, and recently published a definitive book, Brand Thinking: Building Brands You Can Believe In. From managing global research projects to facilitating a 2009 Justin Bieber meet-and-greet, her career is defined by influential narratives. Brand Thinking: Building Brands You Can Believe In: https://www.bloomsbury.com/us/brand-thinking-9798765160831/ - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

March 18, 202643 min

Ep. 100: What Dream School Teaches Us About Trust, Truth and Recruitment

Jaime Hunt sits down with higher education journalist and bestselling author Jeff Selingo to unpack insights from his newest book, Dream School: Finding the College That’s Right for You. Drawing from two years of research—including surveys of more than 3,000 parents—Selingo explains how families are redefining what makes a “good college.” The conversation explores the evolving role of prestige, the growing importance of outcomes and ROI, and what enrollment marketers must understand about parents, counselors, and the modern college search process. For higher ed professionals, this episode is a powerful lens into the shifting expectations shaping enrollment marketing today. Guest Name: Jeff Selingo, The New York Times bestselling author of Dream School: Finding the College That's Right for You and Who Gets In and Why: A Year Inside College Admissions Guest Social: https://www.linkedin.com/in/jeffselingo/ Guest Bio: Jeff Selingo has written about colleges and universities for more than 25 years and is a New York Times bestselling author of four books. His latest, Dream School: Finding the College That’s Right for You (September 2025), draws on more than two years of research and a survey of some 3,000 parents to give families permission to think more broadly about what signals a “good” college and then the tools to discover their dream school. He is also the author of Who Gets In & Why: A Year Inside College Admissions, named one of the New York Times’s 100 Notable Books of the Year in 2020. A regular contributor to The Atlantic, The New York Times, and The Wall Street Journal, Jeff is a special advisor to the president and professor of practice at Arizona State University. He writes the biweekly newsletter Next and co-hosts the podcast Future U. He lives near Washington, D.C., with his family. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

March 4, 202645 min

Ep. 99: What AI Search Means for College Marketing

Jaime Hunt sits down with Jason Smith, Founder and Managing Director of OHO, to unpack how AI in higher education is fundamentally changing the way students search for colleges. As AI tools like ChatGPT and Gemini increasingly shape the student journey, institutions must rethink their approach to SEO for higher education and digital visibility. Jason introduces OHO’s new AI Visibility Scorecard and shares eye-opening insights into where AI models pull information from—and why that matters for enrollment marketers. This conversation challenges higher ed leaders to move beyond traditional search strategies and prepare for an AI-driven future of student recruitment. Guest Name: Jason Smith, Founder and Managing Director of OHO Guest Social: https://www.linkedin.com/in/jasonsmith1/ Guest Bio: Jason is the Founder and Managing Director of OHO, a leading digital agency dedicated to higher education. For over 20 years, he has led a team of strategists, designers, UX researchers, marketers, and developers who help colleges and universities solve complex digital challenges—from launching major websites to driving enrollment through digital marketing. A former designer and creative director, Jason brings a deep appreciation for how storytelling, design, and technology can work together to reach the right audiences and move institutions forward. He’s worked with 37 of the top 100 U.S. colleges and universities, guiding leaders through projects that clarify their goals, connect with users, and elevate their digital presence. Endlessly curious and always inventing, Jason is currently digging deep into how to increase AI visibility for colleges and universities so that they can reach prospective students. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

February 18, 202644 min

Ep. 98: How a Rebrand Boosted Enrollment 50%

Jaime Hunt sits down with Jennifer Umberger, VP and Chief Marketing & Communications Officer at Kettering University. They unpack what it really takes to break out of higher ed’s “sea of sameness” and build an enrollment marketing engine that actually moves the needle. Jennifer shares how Kettering’s distinct co-op model became the center of a sharper brand story—and how tight alignment between marketing and enrollment helped drive major growth. If you’re looking for a marketing strategy for student recruitment that’s built for today’s expectations (ROI, outcomes, and relevance), this one’s a must-listen.Guest Name: Jennifer Umberger, Vice President and Chief Marketing and Communications Officer, Kettering UniversityGuest Social: https://www.linkedin.com/in/jenniferumberger/Guest Bio: Jennifer Umberger joined Kettering University in February 2023. As the University’s Vice President and Chief Marketing and Communications Officer, Jennifer leads Kettering University’s brand strategy, focused on awareness, enrollment marketing, and thought leadership to increase visibility and support for Kettering’s mission, vision, and Pillars of Success. She oversees the University’s web and digital strategy, social media, creative production, advertising, enrollment marketing, public relations, media relations, and the University Magazine. She is a member of the President’s Cabinet.Jennifer has more than two decades of marketing and communications experience, most recently at Commonwealth University of Pennsylvania (formerly Bloomsburg, Lock Haven, and Mansfield Universities), where she served as Associate Vice President of Marketing and Communications and Chief Marketing and Communications Officer. In that role, she oversaw executive communications, enrollment marketing, university marketing and brand management, strategic communications, media relations, and athletic communications and marketing. She was also the strategic communications lead in partnership with Pennsylvania's State System of Higher Education.Jennifer earned a Bachelor’s degree in History with a concentration in Mass Communication and an emphasis in Public Relations from Albion College, as well as a Master of Business Administration from Augsburg University.She is a member of the American Marketing Association and serves as Vice President of the board of directors for CUPRAP, a professional community dedicated to advancing higher education marketing and communications. Jennifer also serves nationally on the Committee on Leadership for Alpha Xi Delta, a women’s fraternity of which she is a member. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

February 4, 202638 min

Ep. 97: The Alumni Magazine Makeover: What Modern Audiences Really Want

Jaime Hunt is joined by Clara Schwager, Director of Institutional and Advancement Marketing at Johnson & Wales University, for a much-needed conversation on the evolution of alumni magazines. Clara shares the behind-the-scenes story of a major redesign of JWU’s alumni magazine—one that transforms the publication from a static print piece into a dynamic, multi-channel storytelling engine. If you're still treating your alumni magazine like a mailbox-only moment, this is your wake-up call.Guest Name: Clara Schwager, Director of Institutional and Advancement Marketing at Johnson & Wales UniversityGuest Social: https://www.linkedin.com/in/clara-schwager/Guest Bio: Clara Schwager is the Director of Institutional & Advancement Marketing at Johnson & Wales University and a strategic higher education marketing and communications leader committed to the transformative impact of education on individuals and communities. She specializes in crafting narratives that advance institutional priorities, strengthen brand reputation, and inspire connection.With 15 years of experience across higher education, agency, nonprofit, and corporate environments, Clara brings deep expertise in developing and executing strategic marketing campaigns. A creative and playful thinker, she excels at leading cross-functional teams, bridging organizational silos, and building marketing and communications initiatives that expand institutional reach and impact.When she's not hunched over the keyboard, she's trying her best at Olympic and Power weightlifting. - - - -Connect With Our Host:Jaime Hunthttps://www.linkedin.com/in/jaimehunt/https://twitter.com/JaimeHuntIMCAbout The Enrollify Podcast Network:Confessions of a Higher Ed CMO is a part of the Enrollify Podcast Network. If you like this podcast, chances are you’ll like other Enrollify shows too! Enrollify is made possible by Element451 — The AI Workforce Platform for Higher Ed. Learn more at element451.com. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.