Coffee Isn't Lunch

Hosted by Maddi Cook & Hayley Jepson

Business Health Fitness Education

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Latest episode

Mar 2025

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About the show

Welcome to Coffee Isn't Lunch, the weekly podcast for ambitious hair and beauty professionals alike by your hosts Hayley Jepson and Maddi Cook. Hayley, aka The Resilient Hairdresser, is a former hairdresser and psychotherapist and now coach and educator. She is leading the industry out of burnout and into better mental health. And Maddi, aka Boss Your Salon - if you've ever asked anyone online about pricing, her name's probably come up. She's here to pull back the curtain on business strategy and help you get paid. And together, we're obsessed with ridding the industry of old school harmful hustle culture while cutting through the toxic positivity B.S. Every Monday, we release a brand new episode bringing you industry hot takes actionable tips and plenty of real talk. So whether you're new to the industry or this isn't your first rodeo, we're here to help you build the business you deserve without burning out along the way. Follow Maddi on Instagram @i tsmaddicook Follow Hayley on Instagram @the.resilient.hairdresser

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60 recent

March 24, 2025Episode 6229 min

62. Final Thoughts For Now...

We’re wrapping things up (for now!) with a special countdown of your top five favourite episodes, which had you nodding, taking notes, and sending us all the love.From navigating tricky clients to exploring the link between money and success, we’re revisiting powerful convos around ADHD, setting boundaries, and pricing in the hair industry. We’re also chatting about the emotional side of pricing and policies and how mindset and energy management can be total game-changers, especially if you’ve got ADHD.This isn’t goodbye forever, promise! Make sure you're following us on socials so you’ll be the first to know when we make our big return. See you soon! Resources Mentioned:Hayley's Find Your Power CourseMaddi's Free Pricing MasterclassThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

March 10, 2025Episode 6154 min

61. Are Your Patterns Playing Out In Your Business

What if your past experiences are secretly influencing your business choices? In today’s episode, we explore the unconscious psychological habits that affect how hairdressers operate. Whether it’s a scarcity mindset or the need for control, these hidden behaviours can make or break your business growth. Listen in to learn how to bring these habits to light and make smarter, more intentional decisions!Resources Mentioned:Ep 9 - Are You Making Secret Deals In Your Business?Hayley's The Resilient Hairdresser MembershipMaddi's Pricing CalculatorHayley's Burnout & BoundariesThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

February 24, 2025Episode 6046 min

60. Sick Of Your Clients Contacting You Out Of Hours?

Do you ever feel like your phone never stops pinging, even after hours? We totally get it! In this week’s episode, we’re diving into the all-too-relatable struggle of handling client messages outside working hours.From last-minute appointment requests to holiday-time DMs, we’re sharing our own experiences of feeling always on—and why setting boundaries is so important.We’ll chat about simple ways to reclaim your personal time, like booking systems, autoresponders, and even a dedicated work phone (absolute game changer!). But here’s the twist—while these messages can feel overwhelming, they’re also a sign that your business is thriving!Join us for a fun and insightful chat on how to keep your sanity and your success!This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

February 10, 2025Episode 5942 min

59. Does Work Life Balance Really Exist?

How do you juggle a busy career like hairdressing without burning out? This week, we’re getting real about work-life balance, what it actually means, how it’s changing, and our own (sometimes messy) experiences with it.We’re sharing how we went from nonstop hustle mode to making more intentional choices and why adaptability is key. Plus, we’re diving into the different seasons of life and how balance looks different for everyone.Tune in for an honest chat about the highs, lows, and everything in between. You won’t want to miss this one!Resources Mentioned:Hayley's Burnout and BoundariesThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

January 27, 2025Episode 5837 min

58. Where Did All My Profit Go?

Feeling overwhelmed by tax season? You’re not alone! This week, we’re diving into the common struggles that self-employed folks and business owners face during this hectic time. We share our stories—like dealing with messy finances and those dreaded surprise tax bills—and why staying on top of things can make life so much easier.A little proactive financial management can go a long way, from tracking expenses and understanding what things really cost to planning ahead. But it’s not just about the numbers. Money stress is real, and we chat about how it affects us emotionally and the importance of charging what you’re truly worth.Tune in to see if this episode has the tips to tackle tax season with less stress!Resources Mentioned:Hayley's 121 CoachingMaddi's Pricing CalculatorThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

January 13, 2025Episode 5732 min

57. What To Do When Your Client Ghosts You?

Why Do Clients DISAPPEAR?! This week, we're chatting about the ghosting epidemic plaguing the beauty world. We're discussing the emotional rollercoaster of having clients vanish into thin air, leaving you high and dry. We'll unpack the awkwardness, explore how communication styles have changed, and, most importantly, how to NOT take it personally! We'll equip you with the ultimate guide to chasing down MIA clients (politely, of course!) and navigating tricky client relationships. We'll also help you cultivate a 'bring on the drama!' attitude, focusing on what you can control and turning those ghosting incidents into growth opportunities.Resources Mentioned:Maddi's Elevate ProgrammeHayley's 1-2-1 CoachingThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

December 30, 2024Episode 5644 min

56. 2024: Ditch it? Or Do It Again?

Are you ready to reflect on the past year and start dreaming big for an exciting 2025? This episode is all about celebrating your achievements, setting clear boundaries, and making self-care a true priority. Maddi shares her journey with financial planning and creating space for meaningful rest, while Hayley explores the power of personal growth and aligning with what truly matters to you.We dive into practical tips like setting clear goals, choosing a guiding word to shape your year, and focusing on internal changes that lead to lasting transformation. Tune in and get ready for a smashing 2025!This episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

December 16, 2024Episode 551 hr 14 min

55. BTS of Our Group Chat (ft. Emma Fowler and Vivienne Johns)

We've talked a lot about our amazing group chat on the podcast, so we thought it was high time to introduce you to some of the incredible women behind it! In this episode, we sit down with Vivienne and Emma to chat about how we all bring something unique to the table, from Hayley's calming vibes to Emma's straight-talking honesty. We discuss the ups and downs of the hair and beauty industry and how we lean on each other to get through it all. We also share some heartwarming moments about our growing businesses and friendships. Tune in for a behind-the-scenes look at our friendship and group chat!Connect with Vivienne: https://www.instagram.com/thehairdresserssocialclubConnect with Emma: https://www.instagram.com/emmafowlerhairThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

December 2, 2024Episode 5442 min

54. Keeping The Christmas Spirit In December

How can you, as a talented hairdresser or beauty professional, enjoy a stress-free holiday season?In this week's episode, we dive into the challenges faced by beauty professionals during the busy Christmas season. From managing overwhelming client demands to the stress of holiday traditions, we've been there! We share stories about the burnout and resentment that can creep in and how we've learned to turn the holidays into a joyful time.Plus, we discuss practical tips for planning ahead, setting boundaries, and prioritising self-care. Learn how to create a more balanced and fulfilling festive season for yourself and your team. Join us as we share our secrets to a stress-free holiday!Resources Mentioned:The Resilient Hairdresser MembershipThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!

November 18, 2024Episode 5344 min

53. The Problem With Perfectionism...

Ever felt like you're your own worst critic? Join us as we dive into the surprising link between perfectionism and procrastination. We explore how the fear of failure and the constant pursuit of flawlessness can actually hinder progress and productivity.We share personal stories, practical tips, and expert advice on how to overcome perfectionist tendencies and embrace a more balanced approach to work and life.Resources Mentioned:Hayley's Build Your Self-Confidence WebinarThe Happiness TrapThis episode is sponsored by Timely, the world's smartest appointment booking software, designed to help you deliver exceptional client experiences. Visit gettimely.com and use code COFFEE50 to get 50% off your first 3 months.Watch Hayley's webinar to learn what you need to do to get sustainable success and break the burnout cycle for good, register here.CONNECT WITH US: Follow Maddi on Instagram @bossyoursalon Follow Hayley on Instagram @the.resilient.hairdresserTake a look at Maddi's website https://bit.ly/bossyoursalonSHOW SOME LOVE Loved this episode? Leave a 5 star rating on Apple podcasts or Spotify (thank you!) And don't forget to subscribe/follow the show so you never miss an episode!