CMA's Moving Lives Forward Podcast

Hosted by Carter Myers Automotive

Episodes

Language

EN-US

About the show

CMA's Moving Lives Forward Podcast is produced by Carter Myers Automotive to give listeners a view into our professional development initiatives. We believe that when employees are at their best, everyone wins, so from sales to service to parts to support, we invest in employee growth because it's better for them and our customers.

Listen to episodes

46 recent

49 min

46: What Really Drives Your Team: Understanding the 10 Work Motivations with Chris Heinz

In this episode of CMA's Moving Lives Forward podcast, host Chris Heinz introduces a practical management framework built around 10 Work Motivations, opening with the performance formula — ability × environment × motivation = performance — to make the case that motivation isn't just one piece of the puzzle, but a multiplier that can reduce even the most talented team's output to zero when it's missing. Chris walks through each motivation, explaining how to recognize it, what fuels it, and what drains it, bringing the framework to life through candid live interviews with members of CMA's own People Team who share personal stories of what has energized them and what has held them back in their careers. Chris also reflects on his own primary motivations and leaves managers with one clear charge: stop applying a one-size-fits-all approach, and start managing each person according to what actually drives them.

38 min

45: The Woo Factor: How Jason Mahoney is Redefining Automotive Marketing

In this episode of CMA's Moving Lives Forward podcast, host Chris Heinz sits down with Jason Mahoney, Senior Director of Marketing for Carter Myers Automotive, to explore what it takes to market a 27-location automotive group with heart and strategy. Jason traces his career from waiting tables and selling cars to working for American Honda alongside COO Matt Walsh, eventually landing at CMA after a fateful encounter with Liza Borches at NADA. He unpacks the evolution of automotive marketing — from batch-and-blast direct mail to precision data-driven campaigns — and discusses CMA's "Care Keys" brand initiative, which brings the company's employee-ownership story to life for customers. Drawing on his CliftonStrengths profile of Woo, Individualization, Context, Ideation, and Positivity, Jason reflects on how his relationship-first mindset, love of history, and creative energy shape his leadership approach.

33 min

44: The Operational Heartbeat: Leading Parts & Service with Purpose with John Housley

In this episode, host Chris Heinz sits down with John Housley, Parts and Service Director at CMA's Hyundai of Winchester, to explore what it takes to lead a high-performing fixed operations department. John shares how he structures his technician teams around focused skill levels, why eliminating friction — for both customers and employees — is central to his leadership philosophy, and how the opening of a brand-new facility became a rare opportunity to reset the culture and raise standards across the board. Drawing on his CliftonStrengths profile, John reflects on how his top themes of Restorative, Arranger, Strategic, and Belief shape his day-to-day decisions and long-term vision. He also offers candid advice for aspiring automotive leaders: learn the whole operation, bring solutions not just problems, and never stop growing — because the moment you drop anchor, the tide moves on without you.

29 min

43: Behind Every Great CEO with Laura Campbell

Laura Campbell is the Executive Assistant to CMA's CEO Liza Borches. In this episode, we explore what it really means to support the top seat of a 1,300-person automotive company. Laura shares how her career path — from directory assistance and telecom management to the Chamber of Commerce and eventually CMA — equipped her with the skills, credibility, and heart her demanding role requires. Through the lens of CliftonStrengths, Chris and Laura unpack how talents converge to keep a fast-moving executive office running without missing a beat. Laura also opens up about her passion for giving back, including how she pitched and now leads CMA's four quarterly philanthropic initiatives that rally associates across all 27 dealerships around causes that matter.

32 min

42: Measuring What Matters: How KPIs Drive Three Years of Success with Charles Camp

What if the secret to three years of record-breaking success isn't working harder—it's measuring smarter? In this episode, Charles Camp, general manager and managing partner at CMA's Valley Subaru, shares his secret to success in winning the General Manager KPI Award for three consecutive years (2023-2025), earning him the title of "KPI King" among CMA's 26 dealerships. He was once a seven-year-old who dreamed of leading General Motors and then worked his way through retail sales at Lowe's to automotive leadership. Charles explains the five KPIs that matter most and how he has created position-specific KPI scorecards for every associate, with roll-ups to company-wide goals. The result: record-breaking performance year after year and a blueprint for sustainable dealership success.

28 min

41: Building Trust One Service at a Time with Jeanine Bayne

What does it take to go from healthcare to winning a national automotive leadership award in just three years? In this episode, we interview Jeanine Bayne, Service Manager at Volvo of Charlottesville and recent winner of NADA's Rising Star Award for Women Driving Vehicle Retail. Jeanine shares her remarkable transition from nursing to automotive, rising from service advisor to service manager while bringing calm problem-solving and genuine care to leading her team of 17. She reveals what makes exceptional service experiences, the hidden complexities of the service department, and how she uses her strengths to manage daily pressures while building lifelong customer relationships. Whether you're in automotive or any leadership role, Jeanine's story offers powerful lessons on authentic leadership and seeing people as more than just numbers.

39 min

40: Joy and Gratitude: Your Greatest Tools for Adversity with Danelle Delgado

This episode features an interview with coach Danelle Delgado on the importance of gratitude, aligning with CMA's mission of "moving lives forward." Danelle's core work focuses on fixing self-esteem not through encouragement, but through a systematic approach called "Win on Repeat," where achieving factual results builds internal belief. Her own breakthrough came from formalizing her success, transforming her struggle with self-doubt into a commitment to service in every room she enters. She advocates viewing adversity as a gift that reveals personal strength. Finally, Danelle strongly endorses the traditionally male-dominated automotive industry as a space with tremendous growth opportunities for women who are willing to commit to personal development.

31 min

39: The Automotive Technician's Mindset with Kyle Hoffmaster

The podcast features an interview with Kyle Hoffmaster, an automotive technician at CMA's Subaru dealership in Winchester, VA. Kyle shares his journey into the automotive industry, which began as a teenager helping a mechanically-inclined neighbor and was cemented by the encouragement of his high school teachers who valued skilled trades. He emphasizes that the critical skills for a successful technician are patience and an open mind for continuous learning, often relating his work life to a challenging but rewarding game of bowling, where perfection is unrealistic. Kyle offers advice to aspiring technicians, stressing the importance of utilizing all free resources, gaining product knowledge, and developing strong communication skills to ask the right questions.

39 min

38: Hope Under the Hood with Eddie Brown

This podcast episode features an interview with Eddie Brown, the Executive Director and co-founder of Giving Words, a nonprofit partner of CMA that is dedicated to serving single mothers through car repair and car gifting. Brown explains that transportation is a crucial "linchpin" for single mothers' stability, directly impacting their ability to maintain housing, employment, and access essential services like food banks and medical care. The organization's motto is to provide "words of hope and hands that help."

40 min

37: The Intersection of Suffering, Faith, and Work with Gwen Antesberger

In this episode of CMA's Moving Lives Forward podcast, host Chris Heinz sits down with Gwen Antesberger, a dedicated member of the People Team at Carter Myers Automotive. Gwen reflects on her unique career journey—from paralegal to Disney customer service agent to nonprofit executive assistant—and how each role has shaped her resilient, service-oriented approach. With a deep commitment to internal communications and talent acquisition, Gwen shares how her faith, her role as a mother of seven, and her behind-the-scenes work contribute to the company’s mission. Her story is a beautiful patchwork of experiences, stitched together with grace, humility, and a heart for helping others thrive.