Why Sales Reps Lose Deals: 3 Follow-Up Fixes with Lisa C. Laird # 141 Close The Deal
You're collecting leads, booking appointments, and staying busy. But are you actually closing deals? Sales trainer and author Lisa C. Laird , known as The Closer , joins Ewell Smith on Close The Deal Podcast to tackle one of the most persistent problems in sales: poor follow-up. Lisa explains why sales teams can become obsessed with prospecting numbers while overlooking the opportunities they've already created. She shares three practical ways to improve your follow-up process and turn more activity into productive sales conversations. KEY TAKEAWAYS Qualify leads and identify decision-makers before making your approach. Build a step-by-step follow-up plan for prospects who respond and those who don't. Use a simple, non-pitch follow-up within 72 hours of meeting someone at a networking event. Track appointment reschedules as a signal that your sales approach may need work. Train sales reps on follow-up expectations instead of measuring prospecting activity alone. MEMORABLE MOMENT Lisa challenges the idea that prospecting automatically means productivity: “But they're not making any money because they don't go back.” It's a reminder that collecting contacts and closing deals are two different things. ABOUT LISA C. LAIRD Lisa C. Laird has worked in sales since 2006 and has trained sales representatives since 2008. She's a speaker, sales trainer, and author of The Closer: Winning the Game of Sales . Her work focuses on prospecting, follow-up, appointment setting, relationship building, and practical sales skills. CONNECT WITH LISA Website: https://lisaclaird.com LinkedIn: Lisa C. Laird Instagram and YouTube: Lisa C. Laird Speaker Book: The Closer: Winning the Game of Sales — available on Amazon. Enjoy the episode? Follow Close The Deal Podcast, share it with a sales professional who needs a better follow-up system, and visit https://CloseTheDeal.com for more practical conversations about growing your business and closing deals. ## Visit www.CloseTheDeal.com to see all episodes. The Close The Deal Podcast is where decisions and broken promises to oneself get made. Hosted by Ewell Smith, this show features real conversations with high achievers - entrepreneurs, business owners, leaders, and competitors who are at a crossroads facing the decision they’ve been putting off. This isn’t about theory, tactics, or surface-level advice. Every episode is built around one thing: 👉 A clear decision 👉 A real commitment If you’re building something, you already know the truth - there’s a decision in front of you that matters. This show is where you face it. 🔥 CALL TO ACTION Want to be part of it? Go to CloseTheDeal.com and put your name on the board.


