Click to Trust

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Jan 2025

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About the show

Online platforms are plagued by harmful content, from hate speech to illegal activities, there seems to be a news headline every week where someone’s well being has been impacted. No wonder we’ve got trust issues. Click to Trust delves into the intricate world of safeguarding online spaces. Guided by the wisdom of Tom Siegel, CEO and Co-Founder of TrustLab, and (previously) the VP of Trust & Safety at Google, the show covers the challenges of monitoring harmful content, combatting digital threats, and empowering you to navigate the web with trust. Click to Trust is your go-to resource for promoting a safer and healthier digital environment for all. For more, visit trustlab.com

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18 recent

January 18, 20241 min

Introducing Click to Trust

Online platforms are plagued by harmful content, from hate speech to illegal activities, there seems to be a news headline every week where someone’s well being has been impacted. No wonder we’ve got trust issues.Click to Trust delves into the intricate world of safeguarding online spaces. Guided by the wisdom of Tom Siegel, CEO and Co-Founder of Trust Lab, and (previously) the VP of Trust & Safety at Google, the show covers the challenges of monitoring harmful content, combatting digital threats, and empowering you to navigate the web with trust. Click to Trust is your go-to resource for promoting a safer and healthier digital environment for all.

January 31, 2024Episode 153 min

Digital Services Act: Online Regulation Versus Freedom of Speech

On February 17, 2024, the Digital Services Act will go into effect, altering the way online platforms are held accountable for the content they host. Some see this legislative change as a necessary measure for safeguarding our online lives. Others see it as a potential hindrance to freedom of speech that has the unfortunate consequence of creating a less open internet.In this first episode of Click to Trust’s debut three-episode story, hosts Carmo Braga da Costa (Head of Content at TrustLab), and Tom Siegel (Co-Founder and CEO of TrustLab) interview journalist and Everything in Moderation founder Ben Whitelaw and TrustLab’s own Benji Loney to discover what legislation like the Digital Services Act will mean for the future of the internet, and how the change it brings will affect more than just the big platforms like Facebook and X.

February 8, 2024Episode 257 min

Online Regulations: The Internet's Seatbelt Moment

On February 17, 2024, the Digital Services Act will go into effect, altering the way online platforms are held accountable for the content they host. Some see this legislative change as a necessary measure for safeguarding our online lives. Others see it as a potential hindrance to freedom of speech that has the unfortunate consequence of creating a less open internet.To better understand the impacts that the DSA could have, we’re examining regulations that are already in place in this episode of Click to Trust. We’ll hear from Ofcom’s Online Safety Senior Manager, Sophie Parker, about how the Online Safety Act (legislation similar to the DSA) is already changing the online landscape across the UK. And with the trend toward online regulation going global, we’ll check in with Australian eSafety Commissioner Julie Inman-Grant, about how her department balances the criticism that regulations stifle free speech with the reality that something must be done to keep the vulnerable safe online.

February 14, 2024Episode 31 hr 1 min

Online Regulations in the Age of AI

On February 17, 2024, the Digital Services Act will go into effect, altering the way online platforms are held accountable for the content they host. Some see this legislative change as a necessary measure for safeguarding our online lives. Others see it as a potential hindrance to freedom of speech that has the unfortunate consequence of creating a less open internet.But we can’t talk about the DSA without addressing the artificially generated elephant in the room. What impact will increasing online regulation have on artificial intelligence? In this episode of Click to Trust, we’ll start to answer that question with the help of Scot Pansing, principal of The Human Side of Technology. And in this last episode of our Digital Services Act investigation, we’ll check in with Tom Siegel for a look back at what we’ve learned and where we go from here with online regulation.

March 20, 2024Episode 423 min

Between Lies and Truth: Misinformation in the Year of Elections

March 27, 2024Episode 531 min

Who Killed The Truth? A Conversation With Steven Brill, Co-CEO & Founder of NewsGuard

April 3, 2024Episode 632 min

Panicking Responsibly with Katie Harbath, Chief Global Affairs Officer at Duco Experts

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections.In this episode of Click to Trust, we’ll hear from Katie Harbath, an expert in misinformation and election interference as well as the Chief Global Affairs Officer at Duco. In her interview with Tom Siegel, Katie shares her thoughts on the balance between freedom of speech and user safety and how the approaches taken by social media companies so far are not enough to safeguard their users. Katie’s insights highlight the role that individual responsibility plays in combating misinformation and that consumers simply can not wait for organizations to tackle the problem of misinformation for us.Highlights:Takeaway One: Katie Harbath illuminates the growing necessity for government regulations to level the playing field in the tech industry and assist in funding trust and safety initiatives.Takeaway Two: There is a pressing need for ethical guidelines and responsible AI use, especially in critical areas like election integrity.Takeaway Three: The battle against misinformation is relentless as new tactics continue to surface. It’s imperative that tech companies adapt with innovative solutions.Jump Into the Conversation:[09:38] Misinformation caused by websites pivoting to claim 5G causes COVID.[19:22] Algorithms designed to maximize inflammatory content consumption.[24:45] What happened with Hertz Rent-a-Car inadvertently placed an ad on a misinformation website.[31:26] The constant cat-and-mouse game with the accelerating pace of AI development.Resources:Anchor Change with Katie Harbath (newsletter)Impossible Tradeoffs with Katie Harbath (podcast)

April 10, 2024Episode 726 min

Misinformation Goes Social: Karishma Shah on Ensuring Election Integrity in the Era of Social Media

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections.In this episode of Click to Trust, we’ll hear from Karishma Shah, Program Manager of News Integrity Parterships at Meta. In her interview with Carmo Braga da Costa, Karishma provides a behind the scenes look at how organizations like Meta are partnering with independent, fact-checking organizations to fight against misinformation. Karishma explains the full scope of the challenge presented by AI-generated content, and expresses a need for collaboration among tech companies to address misinformation and protect users.Highlights:Takeaway One: Fact-checking involves much more than algorithms—it's small newsrooms or divisions within larger ones meticulously analyzing claims and content authenticity.Takeaway Two: Artificial intelligence is reshaping the landscape of misinformation, making it easier to create and spread false narratives.Takeaway Three: It’s crucial to engage with resources and educational materials that enhance media literacy and enable users to recognize and report potential misinformation.Jump Into the Conversation:[05:45] Facebook's fact-checking program partners with organizations globally.[14:51] How to support fact-checkers in facing online threats.[17:50] AI-generated content and the potential risk for elections.[21:44] User-generated platforms must address misinformation challenge.

April 24, 2024Episode 833 min

Populism in the Age of Social Media and AI With Tom Davidson

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections.In this episode of Click to Trust, we’ll hear from computational sociologist Tom Davidson about how misinformation and social media have changed citizen engagement online. One of the many results is the growth of populist political parties fueled by online spaces where misinformation can run rampant. Tom explains the differences in engagement between populist and non-populist parties on platforms like X and Facebook.Highlights:Takeaway One: The shift from chronological to curated news feeds can radically reshape political landscapes by tipping the scales of engagement.Takeaway Two: Populist rhetoric finds a fertile breeding ground on platforms like Facebook, with twice the engagement than on Twitter, and it's pivotal for online safety experts to examine why.Takeaway Three: As influencers of online safety, recognizing the importance of a holistic, international approach to platform scrutiny can help mitigate the risks of misinformation and aggressive political tactics.Jump Into the Conversation:[06:12] Populists use social media for direct connection.[08:25] Hate speech and misinformation fuel populist engagement.[17:28] Facebook is widely used in Europe, but Twitter is used selectively.[29:17] Populists are targeting big tech and AI tools.

May 8, 2024Episode 917 min

Measuring Misinformation with Xiaolin Zhuo

2024 is a busy year for democracy! More countries will hold elections this year that at any point in the next two decades to come. So perhaps more than ever, it’s critical that we take a look at the growing amount of misinformation that threatens to influence or subvert these elections.In this episode of Click to Trust, TrustLab’s own Xiaolin Zhuo about the European Union’s Code of Practice on Disinformation. The Code of Practice is a first-of-its-kind study that measures the prevalence and sources of misinformation across major social platforms.In our conversation, Xiaolin shared her team’s findings on online misinformation and the impact the Code of Practice can have on slowing down the spread of misinformation online.Highlights:Takeaway One: Combating misinformation requires a joint efforts between governments, social platforms, and civil groups under frameworks like the EU’s Code of Practice.Takeaway Two: Platforms with lower discoverability rates of misinformation might still experience high engagement rates on those posts.Takeaway Three: Misinformation and the way it is disseminated will continue to change due to technological advancements.Jump Into the Conversation:[05:27] TrustLab’s study shows multiple metrics with unexpected platform patterns.[11:50] Data helps combat misinformation by giving users an understanding of where information is coming from.16:47 Addressing misinformation in EU requires education and collaboration between platforms and users.