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CJ & The Duke

Authentic, Authoritative, Unapologetic ServiceNow commentary by Cory "CJ" Wesley and Robert "The Duke" Fedoruk

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Last Episode Date: 31 May 2024

Total Episodes: 108

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31 May 2024
Coaching, Keeping Up, And HOW DOES THIS THING WORK!?

Coaching is a necessity, even for seasoned vets. We differentiate between coaching, mentoring, and training.  We discuss the difficulty of keeping up with ServiceNow and how hard it is to understand how solutions are *supposed* to work.Mentioned:- Ep 67:  Asking for Help- ...

41 min
4 May 2024
Straight talk on CSDM with Mark Bodman

Mark Bodman, ServiceNow's Sr. Product Manager for CSDM & CMDB joins us to demystify the CSDM.Mentioned in this episode- The Invisibility Problem- ServiceNow Community Youtube CSDM ContentThanks to our sponsors, - Clear Skye the optimized identity governance & securit...

35 min
29 April 2024
From bridal makeup to ServiceNow expert - Holly Ryder's journey

ServiceNow CSA & CAD Holly Ryder of PAMT Consulting joins us to discuss her journey to ServiceNow deployment, and how The Duke's ServiceNow coaching helped her reach her goals.Mentioned in this episode- The Chuck Tomasi You Never Knew- Tracy Curry Builds The Soap App- Wh...

30 min
24 April 2024
The ServiceNow Magician - Chris Schuh

CMA & magician Chris Schuh joins us to discuss ServiceNow event management, ITOM, CMDB.  We go deep on why its so difficult to get right, and how to cope.Thanks to our sponsors, Clear Skye the optimized identity governance & security solution built natively on Serv...

35 min
15 April 2024
7 Day ServiceNow Upgrade?! (With Mark Roethof)

Special guest Mark Roethof joins us to discuss a massive ServiceNow upgrade executed in just 7 days using only out-of-box components.Learn the tools he used and what it took to prepare.  We also talk a bit about content creation and owning your journey.Clone Management, Upg...

34 min
25 March 2024
ServiceNow's Invisibility Problem(s)

Invisibility is a massive issue inhibiting customer success with ServiceNow.  Be it the inability to see what we have built, or the invisibility of how things are supposed to work, our ecosystem struggles to both understand our instances and grow in knowledge in the platfor...

31 min
21 March 2024
NowLearning & AI chat with the famous (infamous?) Mark Scott

Mark Scott is a ServiceNow architect who works on NowLearning, but he's also shockingly good at AI builds.Learn about what life is like on the NowLearning team, and what it takes to build crazy AI use cases in spare time.Mark Scott on LinkedInSpecial thanks to our sponsor, C...

31 min
14 March 2024
Managing your Environmental Health & Safety with SerenityEHS on ServiceNow

Learn why ServiceNow is an excellent platform for managing Environmental Health and Safety.  We talk to Peter Oneppo and Nathan Dupirack of Serenity EHS, a leading EHS platform built on ServiceNow.  You'll learn ...- How SerenityEHS can improves the relationships between H...

31 min
23 February 2024
ServiceNow - Past, Present, and Future, with Damien Davis

Damien Davis is a long time ServiceNow employee who lives on the cutting edge of ITSM.  We talk about the past, present, and future of ITSM on ServiceNow.  A very special guest arrives for you Dr.Who fans as well.Special thanks to our sponsor, Clear Skye the optimized iden...

35 min
19 February 2024
Episode 100! PUSH IT TO THE LIMIT

We celebrate our 100th episode by talking about how to push your performance to the limit in 2024.We discuss the proper time to find a #ServiceNow niche, how to talk about what you've built, building vs reading, putting your money where your mouth is, and so much more.  Spe...

38 min
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