Charter Engage: Know IT

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Latest episode

Jul 2024

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EN-US

About the show

Welcome to Charter Engage: Know IT, the new podcast series from Charter (www.charter.ca), an award-winning technology solutions integrator established in 1997 in Victoria, BC, Canada. Our mission is to align people, process, and technologies to build better organizations, enhance communication, boost operational performance, and modernize businesses. Leveraging a design thinking methodology and a human-centered approach, our team of experts drives successful business transformation for clients. Charter offers a comprehensive range of IT, OT, and IoT products and professional services, including advisory and consulting, project management, and managed services, providing end-to-end solutions from planning and design to ongoing support and implementation. We extend knowledge and support beyond our clients’ businesses, empowering them to focus on core operations. Charter helps organizations generate new value, drive growth, and unlock opportunities, enabling faster and more effective market entry. Forward, Together with Charter, achieving your potential. Stay current on the latest cutting-edge strategies and industry-leading practices in IT innovation. Subscribe to Charter Engage: Know IT and let Charter help drive your business outcomes Forward, Together.

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17 recent

July 31, 2024Episode 137 min

Governance Risk and Compliance – Aligning Business Activities to Goals

💭CHARTER ENGAGE: KNOW IT Podcast – Governance Risk and Compliance – Aligning Business Activities to GoalsWelcome to "Governance Risk and Compliance – Aligning Business Activities to Goals" the podcast where we demystify the intricate world of GRC. Whether you're a seasoned professional or just stepping into these critical realms, our goal is to provide you with valuable insights and practical knowledge to help your organization thrive. In today's episode, we'll embark on a comprehensive exploration of Governance, Risk, and Compliance (GRC). We'll delve into each of these elements to uncover how they contribute to creating a resilient and well-aligned organization, enabling you to navigate the complexities of the business world with confidence. Hear from our guests, who deal with GRC in the field every day, including Marleen Mavrow, Charter’s Director of Governance, Risk and Compliance; Kegan Adams, our Chief Operating Officer; and Mark George, the Vice President, Business Transformation & Prairies Market Leader, as they discuss GRC Definitions; Why GRC is Essential to Business; How Organizations Deal with Changing Compliance Rules and Risks; Proactive GRC Frameworks; Charter’s GRC Practice; GRC Considerations; GRC and Data; Generative AI; GRC and Cybersecurity; to “Start Small,” and the Differences between GRC and ESG. Charter’s commitment as an award-winning IT systems integrator in networking, IT, and security products, coupled with our comprehensive professional services, aims to empower organizations to navigate business transformation successfully by aligning people, processes, and technology for enhanced resilience and operational performance. This podcast series, our blogs, and webinars/ seminars are ways that we champion these messages every day. We hope you enjoy this episode of Charter Engage: Know IT! [Approx. listen time: 37 minutes] 💙Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.

April 28, 202438 min

Exploring Cybersecurity with Difenda

💭CHARTER ENGAGE: KNOW IT Podcast – Exploring Cybersecurity with DifendaIn today's digital age, ensuring business continuity after a cyberattack is not just a priority but a critical imperative, highlighting the universal need for a robust cybersecurity plan. Discover valuable lessons and case studies of companies defending themselves against cyber risk as well as pivotal strategies for rebooting operations post-cyber attack, with our partner, Difenda. Hear from our guests, who deal with cybersecurity in the field every day, including Derek Nugent, the Vice President Revenue & Business Strategy for Difenda; and for Charter, our Security Practice Lead, Krisann McDonnell; Ronnie Scott, our Chief Technology Officer; and Mark George, the Vice President, Business Transformation & Prairies Market Leader, as they discuss the importance of Actionable Data and Visibility in the Microsoft Ecosystem; Developing a Cybersecurity Plan; Difenda’s Unique Approach in the Market; Starting Small with Discovery Sessions; Finding Gaps; Cybersecurity Best Practices; how Security is Business Centric; IT/OT Cybersecurity Services; Threat Prevention Innovation, and benefits of Charter working with Difenda. Charter’s commitment as a reseller and solutions integrator in networking, IT, and security products, coupled with our comprehensive professional services, aims to empower organizations to navigate business transformation successfully by aligning people, processes, and technology for enhanced resilience and operational performance. This podcast series, our blogs, and webinars/ seminars are ways that we champion these messages every day. We hope you enjoy this episode of Charter Engage: Know IT! [Approx. listen time: 40 minutes] 💙Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.

March 12, 202424 min

Sustainability Roadshow 2.0 - Business Transformation in Action: A Roadmap to Delivering Better Outcomes

💭 Charter Engage: Know IT Podcast – Sustainability Roadshow 2.0 - Business Transformation in Action: A Roadmap to Delivering Better OutcomesThis podcast explores our upcoming Roadshow across Canada. Together with Cisco, we’ve built a comprehensive program called “Business Transformation in Action: A Roadmap to Delivering Better Outcomes.” Regardless of the industry you work in; whether it’s for profit, or not-for-profit, the commercial sector or the public sector, Business Transformation can enable you to deliver on the outcomes you desire. Our presentation will guide you through practical steps to begin that journey and achieve those outcomes.We’ve scheduled a Live Webinar and In-Person Seminars in Calgary on April 16th. All the details can be found on our website - https://www.charter.ca/post/charter-announces-its-upcoming-seminar-series-on-business-transformation-from-april-8th-to-19th---7-cities-across-canada Get to know some senior members of the Roadshow team – Mark George, Charter’s Vice President, Business Transformation & Prairies Market Leader; Ronnie Scott, our Chief Technology Officer ; and special guest, Roland Plett, Cisco’s; Global Leader for Energy & Mining as they discuss Business Transformation’s three pillars of “technology, process, and people” and how they can be successfully utilized to further business objectives in today’s market.💙Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.

March 6, 202429 min

What's Up in Toronto

💭 Charter Engage: Know IT Podcast – What’s Up in Toronto This podcast explores the market in Toronto, Ontario from a business and technical perspective. The program covers theoretical and practical business problems happening in the area with real-life customer scenarios, and advice on getting started and partnering with us. Get to know some senior members of our Toronto team – Kenneth Bokor, Senior Account Manager; Jeff Wilson, the General Manager, East; and Allan Wong, the Director, Business Development; along with Host, Mark George, the Director – Energy, Resources & Industrial Markets as they discuss how things are progressing in the market; ways that companies are embracing technological change towards future growth, and how Charter is helping companies achieve positive business outcomes. Business Transformation’s three pillars of technology, process, and people are considered throughout the podcast. We’ll delve into some CEOs' predictions on market strength compared to how companies are faring right now. And, will also address the challenges of incorporating AI into business operations, and ways to do this correctly. 💙Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.

December 20, 202343 min

Partnering for Success - Application Services

Today's discussion is entitled Partnering for Success. As we work with clients every day in the market, they ask us to provide solutions. This is especially true when they’re seeking a custom application vendor. Because at the moment of signing the contract, the product doesn't exist. Everyone's heard the same story. Application development is often like home renovation, usually over time and over budget. Therefore, trust is vital. Customers want to develop a long-term relationship and they're eager to work with a great consulting company that has a solid track record and credibility for delivering projects on time and on budget. Get to know our contributors: Peter Maddison, Xodiac Inc., Technology Strategy and Business Consulting; Imran Abdool, the Group President of Blue Krystal Technologies and Business Insights; Allan Wong, Charter’s, Director, Business Development; Ronnie Scott, our Chief Technology Officer, and Mark George, Charter’s Director – Energy, Resources & Industrial Markets as they lead a discussion about business transformation, data analytics and usage, examples of successes and things to consider when implementing your strategy, choosing technology partners, and the ultimate goals of app development.“The thing besides mindset is, really, skill set. You have to be multi-talented. You know the expression, “When all you have is a hammer, everything looks like a nail?” There are far too many companies out there that are really good at creating, let's say [an] e-commerce solution. Then every single problem looks like an e-commerce problem to them. So, at Charter, we’re very fortunate because we have multi-discipline teams. We’ve established so many different senses of expertise as well as practices. And that's where it comes in really handy when we get into a customer situation - we see the world in a very different manner.” – Allan Wong, Charter, Director, Business Development💙 Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.

November 6, 2023Episode 1140 min

Microsoft AI App Modernization

💭 Charter Engage: Know IT Podcast Series – Microsoft AI App ModernizationCharter's podcast episode titled Microsoft AI App Modernization’ delves into ways that Microsoft’s suite of tools, that capitalize on the capabilities of AI and other solutions, is utilized by firms like Charter to provide specialized IT resources and guidance to companies wishing to modernize their Apps efficiently. Get to know our contributors: Shawn Ovenden, Charter’s Director, App Innovation; Chris Shurville, our Senior Solution Architect; and Mark George, Charter’s Director – Energy, Resources & Industrial Markets as they lead a candid discussion on:· The Definition of App Modernization; · Four Main Approaches to App Modernization; · Low-Code/ No-Code meets Pro-Code; · The Microsoft Power Platform; · Predictive Analytics; · The Microsoft Ecosystem; · Microsoft Power Platform Conference 2023 Takeaways; · Charter’s Differentiator - the Developer’s Finishing Touch; · ChatGPT and Copilot; · AI's Effects on Daily Life; · Fear of AI; and· Charter’s Microsoft Innovation Go-to-Market Strategy.“I think the common challenge that all our clients have - everybody is on a digital transformation journey, and everybody has a backlog of innovation or Apps that they can’t get to. And so, all clients to an organization are open to a discussion on these topics… Ultimately, we want to be leaders and help our clients through the journey to get to a world where they can start to shrink that backlog of innovation and make true, measurable business value.” – Shawn Ovenden, Charter, Director, App Innovation💙 Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.

October 27, 202333 min

IT Staff Smarts: The Augmentation Approach

💭 Charter Engage: Know IT Podcast Series – IT Staff Smarts: The Augmentation Approach Charter's podcast episode titled 'IT Staffing Smarts: The Augmentation Approach' discusses the shortage of IT resources across Canada and how firms like Charter provide specialized IT resources to fill technical skill gaps, assist overwhelmed staff, and support lean teams. Staff augmentation is a flexible and efficient way for clients to leverage external resources to supplement their IT teams.Get to know our contributors: Loretta Leniuk, Charter’s Director, Staff Augmentation; Kegan Adams, our Chief Operating Officer; and Mark George, Charter’s Director – Energy, Resources & Industrial Markets as they discuss the benefits of staff augmentation for your business; the differences between a solutions-based and transactional approach to hiring; bench strength; best practices; and ways the approach has changed in the last few years. “…Staff augmentation is definitely helping our clients navigate the new world of how they are operating with their full-time employees, but still maintaining, keeping the lights on, keeping projects moving forward in IT..” – Loretta Leniuk, Charter, Director, Staff Augmentation This is the last of four Charter Engage: Know IT podcasts set to be released weekly in October. · Week 1 - Charter’s Business Transformation Roadshow: A Practical Approach to Business Transformation· Week 2 - Cybersecurity Awareness Featuring Jason Maynard· Week 3 - Charter's Cybersecurity Best Practices· Week 4 - IT Staff Smarts: The Augmentation Approach 💙 Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.

October 20, 2023Episode 940 min

Charter's Cybersecurity Best Practices

October is Cybersecurity Awareness Month, and this podcast discusses best practices and how to plan and execute a cybersecurity strategy that protects the people, your assets, and the devices of your organizations. Get to know our contributors: Ronnie Scott, our Chief Technology Officer, Krisann McDonnell, Charter’s Security Practice Lead, Josh Patton, our Principal Architect – Security, and Mark George, Charter’s Director – Energy, Resources & Industrial Markets as they have a roundtable discussion touching on having good cybersecurity process for your organization; foundational framework pillars to rely on; how to put strategies in place; and issues around cyber insurance. “It does take a machine to be able to catch a machine, and a human to be able to catch a human.” - Krisann McDonnell, Charter, Security Practice Lead This is the third of four Charter Engage: Know IT podcasts set to be released weekly in October. · Week 1 - Charter’s Business Transformation Roadshow: A Practical Approach to Business Transformation· Week 2 - Cybersecurity Awareness Featuring Jason Maynard· Week 3 - Charter's Cybersecurity Best Practices· Week 4 - IT Staff Smarts: The Augmentation Approach 💙 Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.

October 12, 2023Episode 833 min

Cybersecurity Awareness Featuring Jason Maynard

💭 Charter Engage: Know IT Podcast Series – Cybersecurity Awareness Featuring Jason Maynard October is Cybersecurity Awareness Month, and this podcast focuses on enhancing your Cybersecurity Awareness throughout your organization by exploring what’s happening in the field, through real-world case-study examples, the top security issues and challenges, and ways to protect your environment by capitalizing on IT, OT, and IoT technology. Get to know our special guest, Jason Maynard, Cisco’s Field CTO- Cisco Security, as well as Ronnie Scott, our Chief Technology Officer and Mark George, Charter’s Director – Energy, Resources & Industrial Markets as they have a roundtable discussion touching on Bill C26 legislation, the cybersecurity framework (based on six strategic pillars), and strategies to implement basic controls for breach prevention. “Understanding the adversary and how they operate in your environment is strategic… and that's where we need to start shifting organizations to - moving from commodity-based controls.” Jason Maynard, Cisco, Field CTO- Cisco Security This is the second of four Charter Engage: Know IT podcasts set to be released weekly in October. · Week 1 - Charter’s Business Transformation Roadshow: A Practical Approach to Business Transformation· Week 2 - Cybersecurity Awareness Featuring Jason Maynard· Week 3 - Charter's Cybersecurity Best Practices· Week 4 - IT Staff Smarts: The Augmentation Approach 💙 Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.

September 27, 2023Episode 711 min

Charter’s Business Transformation Roadshow: A Practical Approach to Business Transformation

💭 Charter Engage: Know IT Podcast Series – Charter’s Business Transformation Roadshow: A Practical Approach to Business TransformationThis podcast announces Charter’s Business Transformation Roadshow across Canada with a series of “Lunch and Learns” delivering a comprehensive program centred on business transformation, where we help to answer two main questions: 1) “What value does business transformation bring to my organization?” and 2) “Where do I begin?” These “Lunch and Learns” are scheduled in Toronto on October 17th; Regina on October 19th; Calgary on October 20th; Victoria on October 23rd; and Vancouver on October 24th. More details can be found [at https://mailchi.mp/0091c7b44f53/charter-business-transformation-roadshow ] Get to know our special guest, Jason Chun-Tung, Cisco’s IoT RTM – Sales Specialist, as well as Charter’s Roadshow team, comprised of Mark George, the Director – Energy, Resources & Industrial Markets, Ronnie Scott, our Chief Technology Officer, and Wade Crick, our Principal Business Architect as they discuss business transformation in more detail, what this process means to companies, six different business outcomes, the role of technology in enabling transformation, and case study examples.💙 Leave a Rating and Review on Apple Podcasts Let Charter help drive your business outcomes Forward, Together.