Business Leader's Voice

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Apr 2026

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About the show

Speaking to influential buyers and users of professional services firms to offer fresh insight into the critical issues occupying the headspace of senior executives.

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20 recent

April 7, 202634 min

Trust as a driver of growth and resilience in a global business

In this episode of the Business Leaders Voice podcast, Andrea Lattimore, Global Director – Compliance & Business Integrity at Vodafone, joins Emma Carroll, Head of Client Voice at Source, to explore how trust can be leveraged as a driver of growth and resilience in a global organisation. Speaking from her experience leading a broad compliance and ethics portfolio, Andrea shares practical insights on embedding trust into decision making, managing risk in complex environments, and navigating the challenges of responsible AI and data governance. She also shares an insider's view on where consultants will be most valuable. We address following questions and more: How can organisations turn trust and compliance into a commercial differentiator that drives growth? How can businesses embed responsible and ethical AI across their organisation? In what ways can risk management shift from being a blocker to an enabler of faster, better decisions? What capabilities and operating models are needed to build true organisational resilience in an unreliable world? Where will consultants be in most demand to help clients around trust and resilience in the next 12 months? Where can consultants add the most value in helping organisations connect fragmented risk, compliance, and technology agendas? If you are interested in how trust, risk, and integrity can be transformed into strategic advantages, this conversation is for you. If you enjoyed this discussion on resilience, then you'll also find our latest Future Trends report, Helping clients build a resilient future, valuable. We take a deep dive into what clients want from firms in this space and where they are set to invest in support.

February 20, 202623 min

Using partnerships to drive business success

In this episode of our Business Leader's Voice podcast, Cindy Hoots, Chief Digital Officer and CIO of AstraZeneca until 1 April 2026, sits down with Emma Carroll, Head of Content at Source, to discuss how to build true meaningful partnerships to drive success in your business. In this podcast, which was recorded in February 2026, we consider the following questions and more: How are partnerships evolving in today's business landscape? Why should you collaborate with your competitors, and what's the key to making this dynamic work? How do you facilitate great internal collaboration in a business? What could consultants do to be better partners? How do data ethics and AI fit into partnerships? What are the key pitfalls to look out for when it comes to partnerships? If you enjoyed this conversation, don't miss our sister podcast, Future of the Firm. In a recent episode, we sat down with Alison Huntingdon, Commercial Strategy and Insights Leader at Russell Reynolds, to discuss the commercial value of research and how firms can create true value from their insights.

October 21, 202539 min

Authentic leadership in a time of volatility

In this episode of the Business Leader's Voice podcast, Ahmed Abdel Wahab, General Manager for India at Mars, joins our Head of Content, Emma Carroll, in conversation. They discuss what it takes to be a truly authentic leader today, particularly in a time of volatility. Ahmed shares insights on these matters and more: Authentic leadership is not about being "soft". It is centered around holding people accountable, being responsible, and driving accountability to the last mile, all while respecting the people involved. When addressing critical turning points, good leaders actively listen to those around them to understand what is not working and what changed that led to the current struggle. The best leaders will leverage and combine this insight with transparent communication about the commitment needed to navigate the path forward. Leadership is a two-way relationship where the leader evolves, and the people they lead evolve. The best leadership happens when both parties are learning from each other, making the relationship "mutual" and "purposeful". Instead of striving for unattainable "perfection," leaders should commit to the mantra: "We always need to be better than yesterday". Focusing on incremental improvement helps reach the next level. Leaders are humans who have their own flaws, mistakes, and weaknesses. They are not "invincibles" and should not be expected to show a "poker face". It is essential for leaders to "have fun, enjoy the journey," and remember to pause and breathe. This encourages a culture of self-acceptance and vulnerability.

September 23, 202523 min

How to align, focus, and deliver innovation around trust

Aurelija Pletiene, Director of Product Management at Vinted, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader's Voice podcast. They discuss how to cut through the noise to align, focus, and deliver innovation around trust and safety. Aurelija shares her insights on these matters and more:   At Vinted, Aurelija says that innovation is rooted in problem solving, not just feature building. The team process starts with identifying and deeply understanding a core problem by asking, "What are we trying to fix?" Innovation isn't just about creating; it's also about stopping what doesn't work. It is crucial that teams strategically and regularly decide which features or initiatives to continue or discontinue. Measurement should guide, not stifle, innovation. Rather than tracking the number of innovations, Aurelija advocates using outcome-based metrics to encourage teams to experiment and learn. Customer experience (CX) is central, even for backend systems. For example, the Trust & Safety team works behind the scenes to make sure that all restrictions, messages, and policies are transparent and feel natural, not robotic, to the user. If you enjoyed this conversation, don't miss our sister podcast, Future of the Firm. In a recent episode, we interviewed multiple experts from Source on the topic of how to talk to your clients about value.

July 29, 202534 min

AI adoption: Moving beyond the hype to achieve success

Husayn Kassai, CEO and Founder of Quench.ai, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader's Voice podcast. They discuss AI adoption and how you can move beyond the hype to achieve success. Husayn shares his insights on these matters and more:   Husayn suggests that successful AI adoption is primarily a behavioural challenge rather than a purely technological one. Organisations often struggle with deployment, especially larger ones, due to a lack of training, trust, and a clear desire to implement new systems. While training is essential for adopting any new tool, it's particularly neglected with AI. Many companies don't have effective AI training programs, partly because the newness of AI makes training less straightforward. A significant barrier to AI success is misinterpreting the core problem AI is meant to be solving. Effective deployment can only happen when there's a clear grasp of the business problem and a firm decision that AI is the right tool for the job. Many organisations, particularly larger ones, overestimate their grasp on their data systems and information flow. A lack of clarity and understanding of their internal data infrastructure often hinders effective AI deployment. AI should be viewed more like a new employee or human resource rather than static software. This implies a need for ongoing training, reviews, and a more HR-centric approach to its integration, rather than just an IT procurement mindset. The UK, especially London, has a strategic opportunity to lead in AI deployment by leveraging its strong professional services sector. Success hinges on implementing proper regulation—similar to the framework that established the UK as a FinTech hub—to foster trust, prevent exploitation, and ensure responsible, effective AI adoption. If you enjoyed this conversation, don't miss our sister podcast, Future of the Firm. In a recent episode, we talked to Ben Tye, CEO of Gate One, about what clients want from growth and CX work in a volatile market.

June 17, 202531 min

Targeting tech investment as a CIO

Andrew Brothers, former CIO at Primark, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader's Voice podcast.  Andrew shares his insights on the following matters and more:   The CIO's primary agenda is to add business value by driving sales growth and increasing operational efficiency through technology. Prioritising tech investment involves balancing strategic initiatives, risk mitigation, and refreshing your technology. Decisions here involve healthy debate with the executive team. Technology roadmaps and investment priorities aren't static. It is important to emphasise the need for regular reviews with the executive team to ensure alignment, track progress, and adapt to new business needs or market changes. Leveraging data is critical for forecasting future scenarios and providing insights to support decision-making across the business. This means ensuring that multiple data sources are structured correctly, making them usable for predictive analytics and scenario forecasting. This is particularly important in unpredictable markets. While cybersecurity remains a top priority, achieving absolute security is unrealistic. Instead, organisations should focus on implementing strong protective measures, early threat detection, and a well-practiced incident response plan—often with support from external experts. Retail businesses are set to turn to consultants for crucial support in cybersecurity, as well as for their expertise in driving efficiency and leveraging automation and AI. Firms can bring diverse experiences from other companies, enabling rapid learning and implementation. If you enjoyed this conversation, don't miss our sister podcast, Future of the Firm. In a recent episode, we talked to Jan van de Poll, MD and Founder of Praioritize, about the future of AI consulting.

May 6, 202540 min

Creating business resilience as a chief legal officer

Matthew Wilson, Chief Legal Officer at Fremantle, and Emma Carroll, Head of Content at Source, caught up on the latest episode of our Business Leader's Voice podcast.  Matthew and Emma shared their insights on the following matters and more:   An adaptable internal culture—grounded in trust, transparency, and ethical governance—is key to resilience. Strategies to build resilience include diversifying your portfolio, establishing clear governance frameworks, and maintaining transparent communication. AI is transforming the content industry, affecting everything from production to rights management. When establishing a use for an AI tool, Fremantle applies a governance framework to determine whether the tool is appropriate for the task. AI should be considered for both its risks and its opportunities. Upskilling and getting teams working with AI gives the business a better chance to thrive in future. However, it is paramount to have the right access and controls in place to protect your corporate data. Successful consulting partnerships are characterised by trust, adaptability, curiosity, and integration into the internal team, rather than rigid frameworks or a cookie-cutter approach. AI transformation is likely to be the most in-demand consulting service in the TMT sector over the next few years. AI can make it easier to turn ideas into reality, but there should be an emphasis on maintaining human creativity while leveraging technological efficiency.   If you enjoyed this conversation, don't miss our sister podcast, Future of the Firm. In a recent episode, we talked to Source's own Natasha Campbell, Principal Thought Leadership Consultant, and Nicola Kostrzewska, Senior Consultant, about the themes and findings of our latest Quality Ratings of Thought Leadership report.

April 8, 202543 min

Solving business problems with AI—the tech-comes-second approach

Francine Bennett, Board Member at the Ada Lovelace Institute, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader's Voice podcast. Francine and Emma shared their insights on the following matters and more:  Businesses first need to think about their problems and then select AI tools intelligently, rather than following the hype. Many leaders are eager to integrate exciting new solutions without having a clear understanding of the problem they want to solve. Beyond just knowing you want to implement a solution, its important to consider how to monitor, track, and evaluate the outcomes to determine whether it is effective—particularly as business leaders might not be the ones working most closely with the tools. Businesses need to assess their existing level of technical maturity to use AI tools to their maximum potential. Leaders should consider how optimised the business's current processes are and how reliable and robust their data is. It's not only important to make sure your data is of good quality, but also to be mindful of how you govern it. There are ethical and confidentiality implications of using various AI tools, and its important to make sure your data and your business is protected. Many businesses are considering the potential pushback they might get from their workforce at the possibility of integrating AI. In some contexts, AI might be replacing jobs—particularly more junior roles—but generally it will be more a case of changing the job description. Biggest barriers to AI is when a board doesn't have a clear strategy. The first element should always be having a strong understanding of the goals, strengths, and risks of the organisation—if this is robust, then the AI part follows more easily. If you enjoyed this conversation, don't miss our sister podcast, Future of the Firm. In a recent episode, we talked to Lesley Uren, Global CEO of Consulting at Korn Ferry about the future of human capital consulting

March 24, 202534 min

Navigating regulation while driving growth in healthcare

Mizanu Kebede, Chief Quality & Regulatory Officer at Smith & Nephew, caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader's Voice podcast.  Mizanu shares his insights on the following matters and more:    AI is transforming diagnostics, personalised medicine, and operational efficiency within the healthcare industry. The integration of AI and machine learning, and advanced data analytics into medical devices, promises to enhance patient outcomes while reducing costs. Cybersecurity is a crucial topic as the medical devices market becomes increasingly digitalised, safeguarding patient data against cyberthreats is paramount. Advanced encryption is critical here. Great quality and compliance processes can help drive business growth, including by providing a solid and reliable platform for innovation; establishing a trustworthy reputation in the market, which is essential to attracting and retaining customers; and navigating complex and numerous global regulations to allow a business to operate internationally. Businesses often go wrong by failing to keep comprehensive records. This can delay product launches, cause recalls, and damage both reputation and financial performance. Failing to prioritise cybersecurity and data security is another significant risk. Transparency, collaboration, and proactive communication are the bedrock of interacting with regulators. Regulators should be seen as partners—it's about building trust. AI is significantly transforming the role of quality and regulatory leaders. For example, the huge amount of data that can be absorbed and analysed can feed into innovation and also predict potential defects before they are discovered and so reduce the risk of product recalls. We also discuss what Mizanu values in a professional services firm, and where consultants can fall short. If you enjoyed this conversation, don't miss our sister podcast, Future of the Firm. In a recent episode, we talked to Lesley Uren, Global CEO for Consulting at Korn Ferry, about the future of human capital consulting.

February 25, 202536 min

Transforming procurement with data, culture, and tech

Sarah Ricketts, SVP for Procurement at Rolls Royce caught up with Emma Carroll, Head of Content at Source, on the latest episode of our Business Leader's Voice podcast.  Sarah shares her insights on the following matters and more:   The level of disruption in supply chain recently means there is a heightened focus on risk, including geopolitical, financial, and capacity risk. The key to managing this is having a standardised framework and understanding the leading indicators to be able to prioritise and mitigate potential risks before they arise. Digital tools make transformation programmes a continuous process, constantly creating efficiencies to allow people to focus on the truly value-adding work. Whether you are concerned with data & analytics, risk management, spend management, quality, or costs, digital can do a lot for procurement. Businesses should be asking themselves about how they should use the data they've got, who uses what, and what they need going forward. Sarah recommends building a control tower of data that can be used at all levels of the organisation and can be looked at through different lenses for different purposes. To drive change and innovation, organisations should be benchmarking themselves against industry standards. But they should also be looking at other sectors to see what good looks like elsewhere and seeing how it can be applied in a new environment. An internal focus on diversity doesn't just bring psychological safety for those in the workforce, but also brings new perspectives, drives innovation, and boosts profitability. Sarah touches on how frequently people in the workplace experience imposter syndrome, and the importance of raising awareness.   If you enjoyed this conversation, don't miss our sister podcast, Future of the Firm. In a recent episode, we talked to Michael McMahon, Professor of Economics at University of Oxford, about the impact of Trump's policies on professional services.