Business Behind the Scenes

Hosted by Francesca Moi

BusinessExplicit

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Episodes

298

Latest episode

Jun 2026

Language

EN-AU

About the show

Welcome to the Business Behind the Scenes podcast where we talk all about real business problems, real solutions and getting actual results in business.

Listen to episodes

60 recent

June 5, 202619 min

4 Years of Empowering Virtual Solution | The Anniversary Episode

Four years ago, I started Empowering Virtual Solution from scratch, no staff in Australia, no certainty, just a vision and a whole lot of hustle. Today, we're celebrating everything we've built together.In this special anniversary episode, my team put together a Q&A and handed me questions I had never read before. No prep. No filter. Just me, answering everything raw and honestly.In this episode, I cover:Who Francesca Moi really is — and how she keeps reinventing herselfWhy I started EVS and what problem I knew had to be solvedHow I went from $0 to $1 million in under 12 months — during COVIDThe biggest challenges of the last four years (and what I'm most proud of)The #1 lesson I keep learning the hard way: consistencyThe biggest mistakes business owners make when growing a teamHow EVS has changed the lives of both Australian clients and Filipino VAsMy vision for the next four years of EVSThis episode is personal. It's honest. And I hope it reminds you that building something from scratch is messy, hard, and absolutely worth it.🎙️ If you've been part of this community from the beginning, thank you. This one's for you.Connect with Francesca:Instagram: https://www.instagram.com/francescamoifm_official/LinkedIn: https://www.linkedin.com/in/francescamoi/Learn more about Empowering Virtual Assistants:https://empoweringvirtualsolution.com/

May 17, 2026Episode 2347 min

234. Why Allied Health Practice Owners Are Drowning in Admin (And How to Fix It)

Running an allied health practice was supposed to give you freedom and impact.So why does it feel like you’re carrying the entire business on your shoulders?In this episode, Francesca breaks down the biggest hidden struggles allied health practice owners face every single day and why growth often creates more pressure instead of less.From compliance overwhelm to admin chaos, this episode uncovers the real operational bottlenecks stopping practice owners from scaling sustainably.If your business depends on you for everything, this conversation is going to hit home.In this episode:00:00 Why this series is industry-specific01:00 The hidden pressure allied health owners face01:40 Why admin is stealing your impact02:15 How growth creates more overwhelm02:50 The founder trap that keeps businesses stuck03:35 Why privacy and delegation feel risky04:20 How support systems protect your practice05:00 The operational gap hurting your business05:35 The question every practice owner must answerThis episode is a wake-up call for practice owners who are exhausted from doing everything themselves and ready to build a business that can finally breathe.If you stepped away for one week… would your practice still run smoothly?Say Hi to me on social media!!Facebook: https://www.facebook.com/themeetupqueen/Instagram: https://www.instagram.com/francescamoifm_official/LinkedIn: https://www.linkedin.com/in/francescamoi/Website: https://empoweringvirtualsolution.com/Freebie of the week:https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcastCheck out our new book:https://francescamoi.pages.ontraport.net/ThePowerofDelegationbookGot a question or suggestion? Send us an email:support@empoweringevents.com.au

May 10, 202615 min

Scaling an IT Business with Offshore Support with Andrew Griffin

What happens when a business owner realizes they can’t do everything alone?In this episode, Francesca sits down with Andrew Griffin from Andfer Technologies to talk about the mindset shift that helped him scale his IT business through offshore support.After more than 25 years in the IT industry, Andrew shares how hiring virtual assistants helped him move from being stuck in the day-to-day operations to actually working on growing the business.From admin support to IT assistance, Andrew explains how delegation reduced stress, created capacity, and opened the door to new opportunities.If you’ve ever wondered whether hiring support is worth it… this episode is for you.Chapters00:00 Andrew’s business journey01:10 The moment Andrew realized he needed support02:00 Hiring the first offshore VA03:15 Why delegation became a no-brainer04:10 Moving from worker to CEO mindset05:20 Learning to let go and trust the team06:15 How long it really takes to train staff08:10 Why most business owners give up too early09:00 The mindset shift from employee to entrepreneur11:10 Building new services through delegation12:20 The importance of IT systems and backupsThis episode is a reminder that growth doesn’t happen by doing more.It happens when you create the support your business needs.What could happen in your business if you finally stopped trying to do everything yourself?Say Hi to me on social media!!Facebook: https://www.facebook.com/themeetupqueen/Instagram: https://www.instagram.com/francescamoifm_official/LinkedIn: https://www.linkedin.com/in/francescamoi/Website: https://empoweringvirtualsolution.com/Freebie of the week:https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcastCheck out our new book:https://francescamoi.pages.ontraport.net/ThePowerofDelegationbookGot a question or suggestion? Send us an email:support@empoweringevents.com.au

May 6, 202622 min

Special Episode: Why Smart Entrepreneurs Stay Stuck (And How to Level Up) | Dave Houston

Most business owners think scaling means working harder.Dave Houston says the opposite.In this powerful conversation, Francesca sits down with entrepreneur and business strategist Dave Houston to unpack one of the biggest mindset shifts in business growth:Your distance from the customer defines your level as an entrepreneur.Dave shares his journey from being a dentist stuck in the day-to-day operations of his clinic to building a multi-location business with 75 employees and eight-figure revenue.This episode dives deep into leadership, identity, systems, delegation, and the painful but necessary process of unlearning what got you to one level so you can reach the next.If you’ve ever felt trapped inside your own business, this conversation will completely change how you see growth.Chapters00:00 Welcome and Dave’s Entrepreneur Journey02:10 Why “Distance From the Customer” Matters03:50 The Day Dave Fired Himself as the Dentist05:45 The Dangerous Trap of “Knowing Too Much”08:15 Finding the Right Level in Business11:30 Why Success Still Can Feel Empty13:20 Leadership Failures and Learning to Manage People15:40 Why Entrepreneurs Keep Getting Pulled Back In18:10 The Truth About Business Freedom and TimeWhat level are you operating at in your business right now?Say Hi to me on social media!!Facebook: https://www.facebook.com/themeetupqueen/Instagram: https://www.instagram.com/francescamoifm_official/LinkedIn: https://www.linkedin.com/in/francescamoi/Website: https://empoweringvirtualsolution.com/Freebie of the week:https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcastCheck out our new book:https://francescamoi.pages.ontraport.net/ThePowerofDelegationbookGot a question or suggestion? Send us an email:support@empoweringevents.com.au

April 30, 2026Episode 123 min

Special Episode: The #1 Reason You're Not Getting Results in Business (It's Not Mindset) | Sophie Musumeci

This is not just a podcast episode.This is a wake-up call.In this episode, Francesca sits down with Sophie Musumeci to give you a real, behind-the-scenes look at what’s coming at the Level Up Conference—and why missing it could cost you more than you think.If you’ve been telling yourself:“I don’t have time”“I’ll go next time”“I’ll figure it out later”This episode is for you.In this episode, we cover:[00:01] What makes this conference different (no fluff, real value)[02:30] Sophie’s journey and what she’s bringing to the stage[05:40] Why “I don’t have time” is the biggest red flag in your business[08:10] If you can’t step away from your business… here’s the truth[11:20] Identity vs mindset: what actually keeps you stuck[14:00] The gap between wanting success and creating it[17:30] Why being in the right room changes everything[20:00] The real cost of delaying opportunitiesThis is not about learning more.This is about becoming someone different.The people who grow are not the ones who wait.They’re the ones who decide.So the real question is:Are you stepping into the room… or staying where you are?Say Hi to me on social media!!Facebook: https://www.facebook.com/themeetupqueen/Instagram: https://www.instagram.com/francescamoifm_official/LinkedIn: https://www.linkedin.com/in/francescamoi/Website: https://empoweringvirtualsolution.com/Freebie of the week:https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcastCheck out our new book:https://francescamoi.pages.ontraport.net/ThePowerofDelegationbookGot a question or suggestion? Send us an email:support@empoweringevents.com.au

April 23, 2026Episode 23310 min

233. Your Team Can’t Grow Because You Haven’t Let Go

What if the real reason your business can’t scale… is you?In this episode, Francesca shares what happened when she stepped away from the business for weeks.Less work. More time with family.And the business still grew.Here’s the catch.If you’ve hired great people but still hold onto the work… you’ve become the bottleneck.In this episode, you’ll learn:Why hiring great people isn’t enoughThe real reason CEOs stay stuck in the businessHow holding onto small tasks slows everything downWhy mistakes are part of growthThe shift from operator to CEOFrancesca also shares a simple truth:You can’t scale if everything still depends on you.Because real growth starts when you let go.Listen now and ask yourself:Am I leading… or still doing the work?Join my Facebook Group and watch the trainings inside for more tips and value:https://www.facebook.com/groups/thesuccessfulentrepreneursloungeSay Hi to me on social media!!Facebook: https://www.facebook.com/themeetupqueen/Instagram: https://www.instagram.com/francescamoifm_official/Linkedin: https://www.linkedin.com/in/francescamoi/Website: https://empoweringvirtualsolution.com/Freebie of the week:https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcastCheck out our new book:https://francescamoi.pages.ontraport.net/ThePowerofDelegationbookGot a question or suggestion? Send us an email:support@empoweringevents.com.au

April 17, 202622 min

Special Episode: Unlocking Growth Through Consistency with Tony Meredith

When revenue stalls, many business owners think they need more leads, better ads, or more marketing. But what if the problem isn’t marketing at all?In this episode, Francesca Moi speaks with Tony Meredith, a business coach who shares his incredible journey from a corporate career to building a successful business coaching practice. Tony highlights how consistency, persistence, and leadership are the real keys to unlocking business growth.Tony dives into the common mistakes CEOs make when revenue stalls and reveals how having the right systems and focus can make all the difference.In this episode, you’ll learn:Why more leads can create more problemsThe hidden reason your revenue hits a ceilingHow overwhelmed teams quietly stall business growthWhat the “full cup” problem looks like in your businessWhy operations, not marketing, can be the real bottleneckHow offshore support can unlock capacity and growthTony also discusses his journey to self-employment and the lessons he learned along the way that are now key to helping his clients thrive.Chapters:00:00 - Introduction to Tony Meredith01:00 - Tony’s Journey: From Corporate Life to Business Coaching05:00 - The Turning Point: Personal Transformation and the Importance of Consistency08:00 - The First Revenue Leak: Lead Generation and Understanding Ideal Customers13:00 - The Second Revenue Leak: Sales Process and Qualification18:00 - Leadership and Accountability in Business Growth21:00 - Final Thoughts: Why Attending the Level Up Conference Will Change Your BusinessListen now and ask yourself: Is your revenue plateau actually a marketing issue… or a capacity problem?Say Hi to me on social media!!FacebookInstagramLinkedinWebsiteFreebie of the week: https://francescamoi.pages.ontraport.comCheck out our new book: https://francescamoi.pages.ontraport.comGot a question or suggestion? Send us an email: support@empoweringevents.com.au

April 9, 2026Episode 2297 min

232. Your Revenue Isn’t Plateauing Because of Marketing.

When revenue stalls, most CEOs jump straight to one conclusion…“We need more leads.”“We need better ads.”“We need more marketing.”But what if marketing isn’t the problem?In this episode, Francesca breaks down what’s really happening behind most revenue plateaus.And it’s not what you think.More often than not, the issue isn’t demand.It’s capacity.When your team is already stretched, adding more leads doesn’t fix the problem.It exposes it.In this episode, you’ll learn:-Why more leads can actually create more problems-The hidden reason your revenue hits a ceiling-How overwhelmed teams quietly stall business growth-What the “full cup” problem looks like inside your business-Why operations, not marketing, is often the real bottleneckHow offshore support can unlock capacity and growth.Francesca also shares a simple exercise you can run with your team:Do a time audit and find out where your team’s capacity is really going.Because the truth is simple.Your business can only grow as far as your operations allow.If your team is maxed out, more clients won’t scale your business.They’ll slow it down.The real solution? Create capacity first. Then scale.Listen now and ask yourself: Is your revenue plateau actually a marketing issue… or a capacity problem?Join my Facebook Group and watch the trainings inside for more tips and value: ⁠⁠⁠https://www.facebook.com/groups/thesuccessfulentrepreneurslounge⁠⁠⁠Say Hi to me on social media!!Facebook: ⁠ ⁠⁠⁠https://www.facebook.com/themeetupqueen/⁠⁠⁠Instagram: ⁠ ⁠⁠⁠https://www.instagram.com/francescamoifm_official/⁠⁠⁠Linkedin: ⁠ ⁠⁠⁠https://www.linkedin.com/in/francescamoi/⁠⁠⁠Website ⁠⁠⁠https://empoweringvirtualsolution.com/⁠⁠⁠Freebie of the week: ⁠⁠⁠https://francescamoi.pages.ontraport.net/va-tasks-guide?utm_source=bbts+podcast⁠⁠⁠Check out our new book: ⁠⁠⁠https://francescamoi.pages.ontraport.net/ThePowerofDelegationbook⁠⁠⁠Got a question or suggestion? Send us an email:⁠ ⁠⁠⁠support@empoweringevents.com.au

April 2, 202629 min

Special Episode: Building a Scalable Business with Sophie Musumeci

You are the bottleneck.And that’s the truth most business owners avoid.In this episode, Sophie breaks down what really happens when you stop doing everything yourself and start building a business that runs without you.From fear… to freedom.From busy… to strategic.This is the shift.Chapters:00:00 – Why most entrepreneurs get stuck doing everything03:00 – Sophie’s journey from corporate to scaling a business05:30 – The exact moment she decided to hire07:00 – The mindset shift that changes everything09:00 – Identity crisis when you step out of the business11:30 – Letting go of control and ego15:00 – Training your team vs doing it yourself19:00 – The power of leverage and real freedomIf you’re still doing everything in your business…You’re not building a business.You’re building a job.So the real question is…What does your business actually need from you right now?Say Hi to me on social media!!FacebookInstagramLinkedInWebsiteFreebie of the week:Download hereCheck out our new book:View bookGot a question or suggestion? Send us an email:support@empoweringevents.com.au

March 31, 202623 min