Bits and Bytes by Byteworks

Hosted by Adam Kingery and Joey Wenzler

Technology

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Latest episode

Sep 2026

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EN-US

About the show

A Broad array of topics in the technology space Informative, relevant, and engaging. Without the self-serving narrative. We aim to share industry best practices, drive awareness, and discuss what thought leaders share. Companies or manufacturers often only focus on their area of interest, which is short-sighted, limiting, and siloed. Our diversity and partner network offers substantial, informative value. Similar challenges and growth aspirations exist in the b2b and b2c space. This podcast gives an informative medium for what others are doing and seeing in the market.

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23 recent

September 30, 2026Episode 246 min

🎙️ Bits and Bytes - Rebooted: What keeps you UP AT NIGHT from an IT Infrastructure Perspective 🌙

What keeps YOU up at night from an IT perspective? 🤔 And it doesn’t necessarily have to be something negative. Maybe you’re excited about where your organization is headed and the plans you have in place. Perhaps what you need is a clearer roadmap to get there—on time, responsibly, and with confidence. If that sounds familiar, today’s episode might be just what you need. 😎 #Enterprise Networking, #SD -WAN, #SecurityPatching , and #AITelemetry 00:00 Welcome And Introductions 01:28 What Is Enterprise Networking 02:46 Cloud Data Storage Basics 05:00 Networking Evolution: SD-WAN 08:25 User Experience And Simplicity 10:46 Home Vs Enterprise Networks 15:04 Ecosystems And Support Matter 20:28 Lifecycle Patching And Mythos 26:33 Vertical Integration Trends 34:18 AI For Network Operations 39:07 Responsible AI Adoption Tips 43:15 Security Threats And Closing 46:28 Outro And Thanks For Watching Visit us online at Byteworks.com and follow us on LinkedIn, Facebook, Instagram, X, and TikTok.

September 2, 2026Episode 138 min

🎙️ Bits and Bytes: Rebooted 🚀

In this rebooted episode, Adam and Joey announce a new direction for the Bits and Bytes podcast, featuring more focused topics and real stories, with support from producers Sepideh and Emma. Join the discussion on generational shifts in technology from Walkman and Discman to iPod and iPhone, and how today's kids have grown up with AI. Adam and Joey explore AI's rapid improvement, the risks of not knowing what's real, and growing cybersecurity concerns as AI breaks guardrails and bad actors exploit organizations. The hosts also discuss using AI as a helpful draft without letting it replace human thinking, and describe building more human-sounding AI agents using imperfections like "um" and strategically using callers' names, along with other strategies. They preview future episodes featuring some IT heavy hitters focused on peace of mind, leadership visibility, problem-solving, and lessons learned in business and enterprise networking. 00:00 Cold Open Banter 00:54 Podcast Reboot Plans 03:03 Aging and Gray Hair Talk 04:14 Tech Generations Walkman to iPhone 07:01 AI Gets Real and Risky 10:19 Sibling Stories and Middle Child Energy 14:03 Gold Panning Nuggets and AI Advice 15:43 How Companies Trial AI Agents 17:47 Making AI Sound Human 18:54 Humanlike Speech Tricks 19:46 Name Use Balance 20:53 Afterschool Agent Demo 22:48 Cheerleading Customers 24:27 MySpace Tangent 25:44 Meet The Producer 26:25 Spitball Future Guests 27:55 James Vision And Sleep 29:29 Networking Meets Leadership 31:45 Learning From Problems 33:48 Jeremiah Vs James 35:30 Stories And Asking Help 36:38 Reboot Wrap Up Visit us online at Byteworks.com and follow us on LinkedIn, Facebook, Instagram, X, and TikTok.

March 27, 2026Episode 652 min

Bits and Bytes: Episode 21 - How Networks are bought, built, managed, and refreshed

What if the world thought of networking as a utility? In episode 21 of the Bits and Bites podcast, the hosts welcome guests Adam Kingery, SLED master and Xan Stevenson, Head of Partner Sales at Meter, to discuss how networking has evolved and why it’s being treated as a “fourth utility” that businesses can’t operate without. They contrast traditional networking—complex bills of materials, large upfront CapEx, multi-vendor tools, licensing tiers, and unpredictable refresh cycles—with Meter’s vertically integrated, outcome-based approach that focuses on uptime, predictable costs, lifecycle management, and simpler procurement. The conversation highlights challenges in public sector environments like K-12 growth, security camera expansion, bandwidth demands, redundancy, and staffing retirements. They also explore Meter Command, a proactive support and AI-driven interface designed to help manage, troubleshoot, and potentially automate network operations while allowing customers varying levels of control through co-management models. 00:00 Welcome and Guests 00:36 Why Networks Matter 02:22 How Networking Evolved 04:32 Zan’s Meraki to Meter 07:17 Public Sector Network Reality 08:11 BOM Complexity and Costs 09:56 Budgeting and Future Proofing 11:30 Meter Outcome Model 15:34 Co-Managed Operations 20:07 Proactive Support and Integration 22:48 Command and Autonomous Networks 26:11 Unified Network Visibility 26:39 User Experience Troubleshooting 27:30 Autonomy Without Job Loss 28:58 IT Talent Shift Ahead 33:49 Why Meter Is Different 34:39 Vertical Integration Benefits 36:47 Apple Style Subscription Analogy 39:36 All In Pricing Simplicity 43:49 Proving Scale and Credibility 45:35 Traditional Renewal Pain Points 50:07 Right Fit and Wrap Up

September 19, 2025Episode 541 min

Bits and Bytes: Episode 20 - Unlocking The Power of AI in Customer Experience

In this episode of the Bits and Bytes podcast, hosts Matthew P. Scott and Joey Wenzler are joined by Adam Kingery and Jeremiah Plaskett from Byteworks to discuss the impact of AI agents on customer experience. They explore the evolution of AI from simple chatbots to advanced autonomous agents that can handle complex tasks across multiple channels, such as answering FAQs, managing bus schedules for schools, and performing IT support functions like MFA resets. The discussion also touches on AI's potential to transform contact centers from cost centers to revenue centers while emphasizing the importance of responsible AI deployment. Tune in to learn how AI can streamline operations and enhance customer interactions across various industries. Have a question for the show? Email us: podcast@byteworks.com To a pitch-free podcast, Matt & Joey 00:00 Introduction and Episode Kickoff 00:25 Meet the Hosts and Guests 00:41 Discussing WebEx Agents 01:10 AI in Education: Real-World Applications 02:12 Evolution of Chatbots to AI Agents 02:53 Omnichannel Customer Experience 04:48 AI Agents in Schools: A Case Study 07:00 Benefits of AI Agents for Schools 09:39 AI Agents Enhancing Customer Service 17:56 Future of AI in Customer Experience 21:23 The Future of AI in Households 22:11 Revolutionizing School Districts with AI 22:59 Addressing IT Challenges with AI 23:29 Personal Experience with MFA Reset 25:43 AI in Customer Service and Contact Centers 32:47 Implementing AI Responsibly 36:03 Steps to Integrate AI in Your Business 40:40 Conclusion and Future Prospects

August 15, 2025Episode 433 min

Bits and Bytes: Episode 19 - Built to Last: How Network Resilience Powers Innovation

Discover how a resilient and dependable network is more than just uptime - it's about enabling innovation, agility, and speed. In this episode, hear from two IT professionals working at the intersection of infrastructure and application development, and how their collaboration ensures performance, productivity, and trust in the systems they support. We welcome Jeff Monson, IT Director, Endpoint Clinical & Michael Moir, Principal Engineer, Autodesk Thank you for subscribing to our channel on YouTube (@byteworks01) Following us on LinkedIn @byteworks And checking out our site: www.Byteworks.com Have a question for the show? Please email us: Podcast @ byteworks.com To a Pitch-Free Podcast, Matt & Joey Hosts of Bits and Bytes by Byteworks #techpodcasts #itinfrastructure #security #byteworks

July 3, 2025Episode 324 min

Bits and Bytes: Episode 18 - IT Infrastructure in M&A - A Playbook for Due Diligence and Integration

We explore the critical role of #IT infrastructure in Mergers and Acquisitions - from pre-acquisition technical due diligence to post-acquisition network integration. Hear firsthand from Andy Green, Director of IT for Guardian Pharmacy. He has done this repeatedly. He shares what to look out for, what often goes wrong, and how to build a scalable, secure, and resilient IT foundation across multiple organizations Have a question for us? Email the show Podcast@byteworks.com #mergersandacquisitions #itinfrastructure #pharmacy #informationtechnology

April 4, 2025Episode 242 min

Bits and Bytes: Episode 17 - IT in Healthcare - Steven McWilliams, CIO, Georgia Hospital Association

#ittrends in #healthcare 🏥🥼 👩🏻‍⚕️ We explore the role technology plays in advancing patient care and serving the medical professionals who administer this care 👨🏻‍⚕️ - Technology's role in managing ongoing health (#wearables, #iot ) - #AI's development in assisting physicians (radiology scans, consultative note-taking) - Financial funding struggles in healthcare (especially in rural areas) to gain access to the best technologies - Sophistication of bad actors attempting to gain access to #healthcare #pii records - The critical role of #EMR plays in the #technology stack - How vendors get it right (and wrong) when partnering with healthcare technology teams - #Physicalsafety concerns in healthcare - how technology plays a role - Technology's role in replacing staff - The burden (and additional responsibility) this additional technology places on the IT team 📸: Steven McWilliams, CIO, Georgia Hospital Association Michael Alshouse, Senior Solutions Advisor, Byteworks Have a question? Email us: Podcast@byteworks.com

February 7, 2025Episode 137 min

Bits and Bytes: Episode 16 - Managing Critical Incidents Seamlessly with Tom Willouby, Singlewire

Every second counts during Active Shooter situations, weather emergencies, and other crises. Response is needed immediately, but oftentimes it's too late... We welcome Singlewire Regional Sales Manager, Tom Willoughby The importance of effective communication and the benefits of Informacast in streamlining emergency notifications and improving overall communication systems. • Revenue has been growing significantly, outperforming the market with double-digit growth. • Emergency communication is a top concern for customers and organizations, especially in the face of potential threats. • Many organizations already have various communication tools in place but struggle with integrating them effectively. • SingleWire's solution, Informacast, streamlines existing technology and offers critical mapping capabilities for targeted emergency notifications. • Informacast can help organizations identify gaps in their emergency preparedness and create a system to address them. • Informacast can integrate with existing infrastructure, such as phone systems and paging systems, to send alerts to multiple devices simultaneously. • Informacast can automate notifications based on various sensors, such as gunshot detection systems, and provide real-time communication during emergencies. • Lack of effective communication regarding emergency drills in schools can cause unnecessary panic for parents. • Informacast software automates weather notifications and can set radius alerts for specific areas. • Internet of Things (IoT) integration allows for automated notifications and alerts in various emergency situations. • Organizations should audit their communication tools and protocols, regularly test them, and ensure compliance with regulations. Have a question for the show? Email us: podcast@byteworks.com Thanks for watching!

December 2, 2024Episode 1544 min

Bits and Bytes: Episode 15 - Securing Operational Technology: Tackling Today’s Critical OT Security Challenges with Brian Brammeier, CEO, Opscura

Join hosts Joey and Matt as they dive into Operational Technology (OT) security, exploring the unique challenges and urgent need for solutions in protecting critical infrastructure and industrial environments. This episode features an industry expert who breaks down three key aspects of OT security: the biggest challenges, why it’s relevant right now, and how companies can stay secure amid evolving threats. With cyber risks on the rise and the convergence of IT and OT systems, this conversation offers a timely look at safeguarding essential operations. Tune in for a broad perspective on OT security and a subtle lead-in to Opscura’s role in this evolving landscape.

October 16, 2024Episode 1430 min

Bits and Bytes: Episode 14 - Exploring Broadcom's Acquisition of VMware & Its Impact on the IT Industry w/Josh Stevenson, Nutanix

In this episode, we dive into Broadcom's acquisition of VMware and its potential impact on the IT landscape, including virtualization, cloud computing, and data center technologies. We’ll explore customer reactions, pricing, service quality concerns, and how competitors might respond, possibly leading to more industry consolidation. We’ll also compare this deal to other major tech mergers, like IBM's acquisition of Red Hat, and discuss the broader implications for IT organizations, including strategies to manage risks and real-world examples of companies transitioning from VMware to alternatives like Nutanix. Do you have a question for the show? email us: podcast@byteworks.com