Better Debt

Implementing new and innovative collections solutions is a big leap for many organisations. But there’s no time like the present, and customer preferences are clear - digital, personalised solutions are here to stay.By diversifying your collections operation, you can improve your customer experience, minimise risk, and innovate your collections - all while maximising your recoveries to new heights.Learn from someone who’s done it all before, as Justin Parker from 2nd Order Solutions (previously, Upstart, SoFi, Synchrony and CitiBank) joins this episode of Better Debt to share how you can:Vendor selection: How to know when it’s the right time to partner with an external agency, screen potential partners for alignment to your values & business goals, or diversify your existing collections panel to bring fresh expertise and try new ways of engaging customersVendor management: How to drive performance through KPIs and healthy competition such as scorecard methodology for your collections partnersVendor strategy: How to implement a champion/challenger approach to put your existing suppliers to the test and compare digital and traditional channelsWatch the live recording of the episode here. #CollectionsPanel #Recoveries #BetterDebtWelcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.Welcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.

Most banks are required to have a program in place to comply with APRA's updated CPS230 standards from July 2025. But what does this mean for collections departments? In this Better Debt episode, we explore how the need to scale with resilience applies to both in-house teams and external agencies.Join our host Josh Foreman (CEO & Founder, InDebted) alongside industry leaders David Malcolm (Risk Management Specialist, PwC Australia) and Poli Konstantinidis (Industry SME, Previously Experian & Latitude) to unpack:• The key themes of CPS230 and why it's relevant to collections• The customer experience and business benefits of scalability in operational resilience • How collections departments and external agencies can leverage technology to get ready for the new standards • Key market trends today, and their alignment with CPS230Watch the live recording of the episode here. #CPS230 #APRA #FinancialServicesWelcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.

Where do you start with implementing AI in Financial Services? Get the download from industry experts Josh Foreman (CEO & Founder, InDebted), Mike Zhou (Chief Data Officer, InDebted), Jo Mikleus (AI Strategic Advisor & Non-Executive Director) and Duhita Khadepau (Senior Manager - Enterprise Data, Cuscal Limited) on:The differences, distinctions and applications of machine learning, data science and AI Aligning ML and AI strategy to your business goalsInnovating and de-risking within highly regulated environmentsWins and setbacks from implementing AI and machine learning - what has our panel learnt along the way?Watch the live recording of the episode here. #AI #MachineLearning #AICollectionsWelcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.

Discover the possibilities of AI and collections with Resurgent's Kristyn Leffler (VP, Digital Strategy & Operations), Josh Foreman (CEO & Founder, InDebted) and Tim Collins (General Counsel, InDebted). Unpack: The possibilities of AI in collections, from training to customer experience and even AI agents;How your business can adapt to these new technologies, and;We’ll explore the ethical and regulatory considerations of AI within the collections industry. Now, it’s more important than ever to understand how AI will transform collections as we know it.Watch the live recording of the episode here.#indebtedAI #betterdebt #indebted #debtcollection #aiWelcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.

Unpack what the shifting macroeconomic environment in the United States means for both creditors and collections. Joined by Transunion's Dan Simmons, this episode explores:TransUnion’s trusted macroeconomic data, diving into key trends shaping the current climateWhat's happening in the unsecured credit market across product types, balances and delinquenciesWhat this all means for the customer experience creditors and collectors need to provide, when savings are low and households are stretchedand the question on everyone's minds - is a recession still coming, and if so, what market signals should you be keeping an eye on?Watch the live recording here.#USEconomy #USCollections #DebtCollectionWelcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.

Learn how scaling experts Klarna built their collections function from the ground-up to take their collections across continents. Live in 45 countries for over 150 million active customers, hear from Jan Hansson, their VP Collections to uncover:Lessons from building a collections function from the ground-upHow to scale collections across continents with different regulators, consumer preferences and multiple providersConsumer differences across regions and how to apply these insights into your multi-market operationsHow growing fintechs can sift through financial services providers to find a partner that meets your needs now, and in the futureWatch the live recording of the episode here. #Klarna #Fintech #DebtCollectionWelcome to the Better Debt Series, where - you guessed it - we’ll be talking all things related to making debt collection better.