Join our Becker's Healthcare team as we interview a variety or leaders across the dental and DSO space to learn best practices, share challenges and exchange ideas. Send future podcast guest recommendations to Laura Dyrda at ldyrda@beckershealthcare.com
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October 2, 202616 min
Katherine Yale, DDS, of PDS Health
In this episode, Katherine Yale, DDS, of PDS Health, joins the podcast to discuss developing diagnostic confidence and the role effective mentorship can play in helping dental professionals grow. She also shares insights on improving performance and retention by supporting clinicians throughout their professional development.
September 30, 202621 min
Teaching Empathy and Compassion in Dental Education with Dr. Leonardo Marchini & Dr. Brendan Young
In this episode, Leonardo Marchini, DDS, MSD, PhD, Professor and DEO of the Department of Preventive and Community Dentistry at the University of Iowa College of Dentistry, and Brendan Young, PhD, MBA, Associate Professor of Preventive and Community Dentistry, The University of Iowa, discuss their article "Beyond Hand Skills: A Case Analysis of Empathy and Critical Thinking Instruction", published in the Journal of the California Dental Association’s Blue Sky Thinking Collection. They explore behavioral science, patient-centered communication, self-reflection and innovative tools designed to prepare dental students for more thoughtful patient care.
September 25, 202611 min
Dr. Scott Law, Co-Founder of Smile Doctors
In this episode, Dr. Scott Law, Co-Founder of Smile Doctors, joins the podcast to discuss Smile Express, remote monitoring and how technology is creating new ways to deliver orthodontic care. He also shares insights on managing patient expectations as technology continues to evolve, as well as his experience as the No. 1 user of AI dental monitoring and aligned technology.
September 15, 202614 min
How DSOs Can Build Scalable Customer Service Models That Better Support Doctors, Care Teams, and the Patient Experience
In this episode, Jeremy Stroud, Vice President of Customer Service, Heartland Dental, discusses how DSOs can build scalable, consistent support models that improve the experience for doctors, dental teams and patients. He also explores AI, automation, standardization and the evolving role of patient service centers in delivering efficient, personalized support. This episode is sponsored by Heartland Dental .
August 28, 202624 min
Building and Scaling a High-Growth Dental Practice
In this episode, Co-Founders & CEOs of Areo Dental Group, Dr. Anushka Gaglani and Dr. Abhishek Nagaraj, share how they grew their dental practice from a single location to nearly 10 locations. They discuss recruiting and developing dentists, building scalable processes, maintaining clinical quality and their strategy for continued growth.
August 26, 202616 min
The Power of Compassion in Dentistry with Dr. Larry Benz
In this episode, Larry Benz, DPT, CEO of Dental Care Alliance, discusses the Called to Care program, the impact of empathy and human connection on patient outcomes, and how strong team cultures can improve both patient experience and workforce well-being. This episode is sponsored by Dental Care Alliance .
August 7, 202617 min
The Mouth-Body Connection, Patient Trust and the Future of Dental Care with Joe Feldsien
In this episode, Joe Feldsien, Senior Vice President of Integrated Care at PDS Health, discusses the growing role of oral health in whole-person care, including advances in salivary diagnostics, CBCT technology and the mouth-body connection. He also shares leadership insights on building patient trust, prioritizing the right initiatives and using AI to strengthen strategy and structure in dentistry.
July 30, 20269 min
How Heartland Dental Is Helping Address Staffing Challenges in Dental Offices
In this episode, Lori Hall, Vice President of Clinical Operations at Heartland Dental, discusses the ongoing hygiene staffing shortage, its impact on patient care and practice operations, and how flexible workforce solutions and proactive planning are helping dental offices meet evolving staffing needs. This episode is sponsored by Heartland Dental .
July 20, 202615 min
The Leadership Strategies Driving Dentistry Forward with Anna Singh
In this episode, Anna Singh, Senior Vice President, Clinical Operations, Heartland Dental, discusses the evolving dental landscape, from workforce sustainability and organic growth to the role of AI, data, and technology in improving care delivery. She shares how dental leaders can drive meaningful transformation while preserving clinical judgment, culture, and patient relationships.
July 19, 202611 min
57 Years of Dentistry Lessons: Building a Patient-Centered Practice in a Changing Industry with Dr. Robert Trager
In this episode, Dr. Robert Trager, Owner, Dentists for Airport Employees, shares insights from his 57 years as a solo practitioner, including the importance of patient relationships, navigating insurance challenges, and adapting to changes in dentistry. He discusses AI, consolidation, and why convenience and strategic practice management will shape the future of dental care.
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