
Aircall CMO to Champion CEO: Jeff Reekers on GTM - Customers First
Send us Fan Mail In this episode of the B2B Go-To-Market Leaders Podcast, Vijay Damojipurapu welcomes back Jeff Reekers , co-founder and CEO of Champion, to explore how his perspective on go-to-market has evolved from his years as an operator to building and scaling a company as a founder. Jeff defines go-to-market as the process of commercializing a solution to an important problem at massive scale, a perspective shaped by his journey from marketing leadership at Aircall to building Champion, a customer revenue orchestration platform focused on turning successful customers into a source of growth. The conversation dives into the importance of staying deeply connected to customer problems, knowing which customers to say no to, and building a GTM motion where customer success, relationships, and trust become the foundation for pipeline, expansion, and long-term revenue. They dive into: Why solving an important customer problem should be the cornerstone of every GTM strategy. How companies lose touch with their customers as they scale, and ways leaders can keep customer understanding embedded across the organization. Jeff’s “90 in 90” approach of conducting 90 customer conversations in 90 days before fully committing to a product and market. How those early conversations helped Champion validate its thesis, attract design partners, and generate revenue before the product was fully built. Why Champion shifted its focus away from smaller, price-sensitive customers and doubled down on upper mid-market and enterprise accounts. The critical founder lesson of learning who to say no to, even when it means walking away from potential revenue. Why the signature on a contract should be viewed as the starting line for customer success, not the finish line for sales. How Champion thinks about “customers to build pipeline” instead of simply using pipeline to acquire more customers. Why GRR and NRR are foundational metrics for building a durable, scalable SaaS company. How executive dinners, customer experiences, partnerships, and referrals became some of Champion’s strongest growth channels. The story behind a three-day customer summit that evolved into a manifesto, attracted hundreds of supporters, and generated new customers. Why trust and human relationships may become even more important as AI transforms how companies research and purchase software. The difference between scaling from 1 to 100 as an operator and surviving the difficult 0-to-1 journey as a founder. Why investing in relationships early creates a compounding advantage throughout your career. Jeff’s central philosophy is simple: the finish line isn’t the signed deal—it’s the customer’s success. This episode is a deep dive into founder-led GTM, ICP validation, customer-led growth, enterprise SaaS, retention, and the power of building genuine champions around your business. Connect with Vijay Damojipurapu on LinkedIn Connect with Jeff Reekers Brought to you by: stratyve.com














