AV SuperFriends

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288

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Aug 2026

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About the show

The AV SuperFriends are AV and eLearning nerds who embrace the challenges that come with managing audiovisual systems and resources within a higher education environment. Most of us have had similar experiences and seek to find answers in an ever-changing audiovisual world. We engage the higher education audiovisual community through podcasts, videos, panel discussions, interviews, and social media to share ideas and solve problems. Our shared experiences and your own will lead to new and creative solutions. In summary, we are going to steal all your ideas and share them with everyone.

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60 recent

August 13, 2026Episode 211 hr 9 min

AV SuperFriends: Off the Rails - Obviously, I'm not doing any of this

Recorded August 7, 2026 Freshly relocated, the AV SuperFriends dig into how classroom support actually works. Ring-down phones, intercoms, Teams channels, help buttons, student technicians, remote tools, and after-hours coverage all get put on the table. The panel also gets into the difference between a real AV failure and a perceived one, why good support is as much about communication as troubleshooting, and how student employees can become an incredibly effective first line of support when they're trained and trusted. Then we turn to physical security and ask a simple question: why does seemingly everyone on campus have a key to the AV rack? Plus, Corsair takes a stake in Bitfocus, Companion may or may not be headed toward subscription hell, and Cameron fills in for Marc. News article: https://www.avinteractive.com/news/business/elgato-parent-corsair-takes-a-minority-stake-in-bitfocus-03-08-2026/ Connect with Cameron: https://www.linkedin.com/in/cameron-sofsky-a3866465/ Alternate show titles: What's Marc's mouth taste like? Just the tip jar Whenever we see this happen to a successful project, they ruin it Reach over and touch it / If it breaks, it's on y'all I had my agent do a little bit of research on this I hope it just keeps getting bigger There's a number to dial our students We don't support tickets It's a ring down! Night shift student group This may not happen with you all… but it may Hopefully the student on the phone is verbal enough That's just an extended mouse and keyboard This is not going to go where you think it's going to go A little bit of knowledge is a lot of ignorance That's not supposed to work like that We stream live every Friday at about 315p Eastern/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com ▀▄▀▄▀ CONTACT LINKS ▀▄▀▄▀ ► Website: https://www.avsuperfriends.com ► Twitter: https://twitter.com/avsuperfriends ► LinkedIn: https://www.linkedin.com/company/avsuperfriends ► YouTube: https://www.youtube.com/@avsuperfriends ► Bluesky: https://bsky.app/profile/avsuperfriends.bsky.social ► Email: mailbag@avsuperfriends.com ► RSS: https://avsuperfriends.libsyn.com/rss Donate to AVSF: https://www.avsuperfriends.com/support

August 2, 2026Episode 1328 min

AV SuperFriends: On Topic - He's got that people power

Recorded July 17, 2026 In Part 2 of our conversation about building an internal AV integration team, the panel turns from the organizational obstacles to the practical question: how do you actually justify, staff, and scale the operation? We dig into translating outsourced labor costs into FTE requests, documenting hidden workloads, using dashboards and project data to make the case to leadership, and allowing a little strategic failure to expose where the existing team has reached its limits. The discussion also explores whether the next hire should be another technician or someone higher in the stack, such as a project manager, field supervisor, designer, or other knowledge-focused role. Along the way, we consider how student employees can free up full-time staff, why "internship" may be a better recruiting pitch than "student worker," how good integrators can complement rather than replace an internal team, and why every staffing plan needs to be ready before a stray FTE or pile of magical, mystical money suddenly appears. Connect with Tim: https://www.linkedin.com/in/timdickson0ctsd/ Alternate show titles: A design apprentice, so to speak Don't bring up your dirty math! Support Plus I could save them $100,000 a year I'm going to tag onto Marc and then change I can take care of you and you can take care of me The AV consultant doesn't know how we do it on campus Just like a consultant would… That's not the way levers are pulled Which isn't a service we actually offer… but it's a service we offer This was actually a good show It's not like math… We stream live every Friday at about 315p Eastern/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com ▀▄▀▄▀ CONTACT LINKS ▀▄▀▄▀ ► Website: https://www.avsuperfriends.com ► Twitter: https://twitter.com/avsuperfriends ► LinkedIn: https://www.linkedin.com/company/avsuperfriends ► YouTube: https://www.youtube.com/@avsuperfriends ► Bluesky: https://bsky.app/profile/avsuperfriends.bsky.social ► Email: mailbag@avsuperfriends.com ► RSS: https://avsuperfriends.libsyn.com/rss Donate to AVSF: https://www.avsuperfriends.com/support

August 1, 2026Episode 1246 min

AV SuperFriends: On Topic - Some of this sounds like a spreadsheet problem

Recorded July 17, 2026 Building an internal AV integration team sounds simple enough: hire a few people, buy some tools, and stop paying an outside integrator to discover that the display was unplugged. In reality, it means navigating staffing models, capital projects, facilities partnerships, student labor, service agreements, institutional funding, and the mysterious process by which everyone agrees an idea is excellent while still refusing to provide an FTE. Special guest Tim Dickson joins to discuss Clemson's effort to expand its internal AV capabilities while supporting more than 300 classrooms with a very small team. The panel digs into which skills should remain in-house, where outside labor still makes sense, how to justify positions through savings and recurring service work, and how existing staff can grow into programming, design, field supervision, and other specialized roles. Note that this is Part 1 of 2 because the show is allegedly a 30-minute monthly roundtable, but no one involved appears capable of stopping at 30 minutes, or stopping at all. Part 2 will continue the conversation with no meaningful evidence that anyone learned from the experience. Connect with Tim: https://www.linkedin.com/in/timdickson0ctsd/ Alternate show titles: A design apprentice, so to speak Don't bring up your dirty math! Support Plus I could save them $100,000 a year I'm going to tag onto Marc and then change I can take care of you and you can take care of me The AV consultant doesn't know how we do it on campus Just like a consultant would… That's not the way levers are pulled Which isn't a service we actually offer… but it's a service we offer This was actually a good show It's not like math… We stream live every Friday at about 315p Eastern/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com ▀▄▀▄▀ CONTACT LINKS ▀▄▀▄▀ ► Website: https://www.avsuperfriends.com ► Twitter: https://twitter.com/avsuperfriends ► LinkedIn: https://www.linkedin.com/company/avsuperfriends ► YouTube: https://www.youtube.com/@avsuperfriends ► Bluesky: https://bsky.app/profile/avsuperfriends.bsky.social ► Email: mailbag@avsuperfriends.com ► RSS: https://avsuperfriends.libsyn.com/rss Donate to AVSF: https://www.avsuperfriends.com/support

July 30, 2026Episode 201 hr 21 min

AV SuperFriends: Off the Rails - Next year's problem could be next week's problem, bro

Recorded July 24, 2026 How long should classroom AV systems actually last? The panel revisits refresh cycles and quickly discovers that the answer ranges from a carefully planned five or six or seven or eight years to "whenever the last surviving input card finally catches fire." We compare full-room replacements with increasingly modular upgrades, debate which components can remain in service indefinitely, and examine what happens when departments treat technology as a one-time purchase rather than something that must eventually be funded again. We also check in on Auracast, the perpetually imminent technology of the future, following a real-world deployment at a UK train station. Then, because apparently this is something campuses must now consider, we discuss securing classroom computers against people opening them up and stealing the RAM and GPUs. Along the way, we encounter abandoned projection screens, emergency spare parts, classrooms held together by obsolete switchers, and the uncomfortable realization that sometimes the only sustainable refresh strategy is moving a still-working component from somewhere nobody will notice. News story: https://www.avnetwork.com/installations/ampetronic-listen-technologies-auri-installed-at-brighton-station Alternate show titles: Let's talk about the Apple thing real quick Are all of you still hot on this? This is the technology of the future and it always will be I'm not trying to convince you that this isn't going to happen Laser stream quantum version Micro-pirate radio station Everything else is loosey goosey Covid 2: The Return Some years we ebb, some years we flow We just signed on to lease our computers I don't get a choice Let's go to the other side of this… Justin! So we said "Hey" (Hey!) Blow through a couple projectors Room Classic! Cells don't make audio Plug this hole with an AV widget I keep trying to ignore your hand You need to be careful with that word: guarantee The first wave of technicians… We stream live every Friday at about 315p Eastern/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com ▀▄▀▄▀ CONTACT LINKS ▀▄▀▄▀ ► Website: https://www.avsuperfriends.com ► Twitter: https://twitter.com/avsuperfriends ► LinkedIn: https://www.linkedin.com/company/avsuperfriends ► YouTube: https://www.youtube.com/@avsuperfriends ► Bluesky: https://bsky.app/profile/avsuperfriends.bsky.social ► Email: mailbag@avsuperfriends.com ► RSS: https://avsuperfriends.libsyn.com/rss Donate to AVSF: https://www.avsuperfriends.com/support

July 15, 2026Episode 1144 min

AV SuperFriends: On Topic - You're not allowed to tell this story

Recorded June 26, 2026 Freshly returned from the show floor at InfoComm 2026, the AV SuperFriends gather for a full-length roundtable on trade show regrets: the booths they missed, the sessions they skipped, the demos they should have recorded, and the party they may never emotionally recover from missing. This episode wanders through the aftermath of a massive conference week, including arguments over who should really be explaining AI to the AV industry, what happens when AVIXA TV is more networked than expected, why show-floor "hidden gems" are still somehow hidden behind the wrong booth wall, and how even seasoned attendees can come home realizing they saw only a tiny slice of the show. Along the way, the crew revisits booth tour challenges, suspicious conference sandwiches, tote bag logistics, USB-C mysteries, browser-based control, over-caffeinated presentations, and the now-legendary Panasonic dinner brownies. It's part InfoComm recap, part confessional, and part warning label for anyone who thinks they can actually see everything at a trade show. Alternate show titles: It was a wet wrap Back door Uber ride Cold air blowing on your butt The brownies… like popcorn! Another Larry-free Friday Just a conference center with a bunch of tech That little bit of confidence was shattered Y'all got chili dogs? Just buy the damn meat We stream live every Friday at about 315p Eastern/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com ▀▄▀▄▀ CONTACT LINKS ▀▄▀▄▀ ► Website: https://www.avsuperfriends.com ► Twitter: https://twitter.com/avsuperfriends ► LinkedIn: https://www.linkedin.com/company/avsuperfriends ► YouTube: https://www.youtube.com/@avsuperfriends ► Bluesky: https://bsky.app/profile/avsuperfriends.bsky.social ► Email: mailbag@avsuperfriends.com ► RSS: https://avsuperfriends.libsyn.com/rss Donate to AVSF: https://www.avsuperfriends.com/support

July 15, 2026Episode 191 hr 10 min

AV SuperFriends: Off the Rails - Leftover money goes to you-know-who… the king

Recorded July 10, 2026 Who owns the classroom, and who pays when the technology inside it breaks, ages out, or needs to be replaced? This week, the AV SuperFriends compare the very different ways their institutions classify, schedule, fund, refresh, and support academic spaces. What sounds like a simple split between general-purpose and departmental classrooms quickly turns into covered spaces, shared rooms, temporary surge spaces, competing service levels, one-time grants, and departments that may not even want the rooms they have been assigned. The panel explores how those ownership models affect classroom standards, support response times, project planning, and long-term refresh cycles. Depending on the institution, technology may be centrally funded and maintained, or left to individual colleges and departments until something finally dies. That creates uneven classroom experiences, endless arguments over responsibility, and the recurring question of whether a problem is a support ticket, a project, or someone else's headache. Then, the conversation turns to the lowly document camera. Are faculty still using them, are they quietly collecting dust, or have schools simply stopped replacing them to see whether anyone notices? Along the way, the group praises SynAudCon training, proposes an unauthorized CTS study guide, debates whether the math really matters, and takes the usual scenic route through commissioning, punch lists, bad terminations, and dramatic lectern advertising. News article: https://www.avinteractive.com/news/training-news/avixa-offers-members-pro-audio-training-from-synaudcon-02-07-2026/ Alternate show titles: It's like watching an old movie That's a feature, not a bug There is math, but it doesn't really matter What's going on at your school? …and nobody has time for that I wish I was y'all Is this a pyramid scheme? That's where I get a little cloudy We only upgrade when things die A DMPS with leather Good colleges who operate in an intelligent manner That's a seminar room! We're not allowed to ask about the budget How do you design around that? Everything's going to die and you're going to be hosed We had parts and we had whole rooms Just take 'em out We stream live every Friday at about 315p Eastern/1215p Pacific and you can listen to everything we record over at AVSuperFriends.com ▀▄▀▄▀ CONTACT LINKS ▀▄▀▄▀ ► Website: https://www.avsuperfriends.com ► Twitter: https://twitter.com/avsuperfriends ► LinkedIn: https://www.linkedin.com/company/avsuperfriends ► YouTube: https://www.youtube.com/@avsuperfriends ► Bluesky: https://bsky.app/profile/avsuperfriends.bsky.social ► Email: mailbag@avsuperfriends.com ► RSS: https://avsuperfriends.libsyn.com/rss Donate to AVSF: https://www.avsuperfriends.com/support

July 7, 2026Episode 57 min

AV SuperFriends: Perspectives from InfoComm 2026 - Vanco

Jamie visits the Vanco booth at InfoComm 2026 to learn about the EVO-IP AV-over-IP lineup, from full-featured systems with Dante, USB, control, video walls, and digital signage to simpler plug-and-play options. The conversation also gets into Vanco's Dante adapters, including USB-C and ARC tools that solve some very specific, very annoying higher-ed audio problems. https://www.vanco1.com

July 6, 2026Episode 48 min

AV SuperFriends: Perspectives from InfoComm 2025 - Telycam

In this Perspectives episode, Jamie stops by the Telycam booth to check out the new Explorer PTZ camera family, including larger Sony 4/3 sensors, better low-light performance, brushless motors, 12G-SDI, HDMI, NDI, and onboard recording. They also dig into the Mix One, Telycam's all-in-one PTZ controller, switcher, and streaming device that might be doing just enough to make Jamie's camera hunt finally end. https://telycam.com

July 3, 2026Episode 37 min

AV SuperFriends: Perspectives from InfoComm 2026 - Inogeni

In this Perspectives episode, we stop by the Inogeni booth at InfoComm 2026 to dig into the IP2USB and its ability to turn IP video streams, USB cameras, and Dante audio into a clean USB conferencing source. We also get a look at CamTrack, a tiny box doing big-room camera automation tricks without forcing everyone into a whole new camera ecosystem. https://inogeni.com

July 2, 2026Episode 26 min

AV SuperFriends: Perspectives from InfoComm 2026 - AV Pro

In this short Perspectives episode, we stop by AVPro at InfoComm 2026 to learn about the ConferX AC-CX42 Pro, a compact conferencing switcher with dual USB-C DisplayPort alt mode inputs, KVM switching, bidirectional USB data, and power delivery. It's a quick look at a device that may solve some very real classroom and conference room headaches, especially for higher ed spaces juggling resident PCs, BYOD laptops, USB peripherals, and "why doesn't this just work?" workflows. https://www.avproglobal.com