A Matter of Insurance

Hosted by NH Insurance Department

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Jul 2025

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Presented by the New Hampshire Insurance Department, offering insurance news, how consumers are protected by our legal and fraud divisions, and other helpful information about the insurance marketplace in New Hampshire. https://nh.gov/insurance

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22 recent

July 15, 202518 min

How competitive are personal and commercial insurance companies in New Hampshire?

Chief Property & Casualty Actuary Christian Citarella discusses the role of our competitive market analysis of property and casualty insurance companies in New Hampshire and what the trends show.Read the latest Competitive Market Reviews: https://www.insurance.nh.gov/companies/competitive-market-reviewsInsurance is Complex, We are Here to Help! Contact our Consumer Services Division at (800) 852-3416 or consumerservices@ins.nh.govTranscript available upon request by emailing communications@ins.nh.govfinance, news, economy, business, workers compensation, liability, NAIC

April 21, 202512 min

The HEALTH INSURANCE claim process EXPLAINED!

https://insurance.nh.govDeputy Insurance Commissioner Keith Nyhan explains the health insurance claim process and tells you where to go when you have issues along the way.Download our new Health Insurance Assistance flyer: https://mm.nh.gov/files/uploads/nhid/documents/health-insurance-rack-card.pdfInsurance is Complex, We are Here to Help! Contact our Consumer Services Division at (800) 852-3416 or consumerservices@ins.nh.govTranscript available upon request by emailing communications@ins.nh.govfinance, news, healthcare, health, insurance, Medicaid, Medicare

April 14, 20258 min

Financial Empowerment Month: Is it too late to work on FINANCIAL LITERACY?

https://insurance.nh.govThe New Hampshire Banking Department's Lorry Cloutier discusses the importance of financial literacy and where to find resources to assist people of all ages.Be sure to check out all the Financial Empowerment Month resources on the NH Banking Dept's website at https://www.banking.nh.gov/news-announcementsInsurance is Complex, We are Here to Help! Contact our Consumer Services Division at (800) 852-3416 or consumerservices@ins.nh.govTranscript available upon request by emailing communications@ins.nh.govfinance, news, policy, government, financial, wellness, budget

March 17, 202518 min

Do you understand what you are paying for when you receive healthcare?

https://insurance.nh.govDr. Jason Aziz, the NHID's Director of Health Economics, discusses our new NH Healthcare Dollar and Total Healthcare Expenditure Model report.Subscribe to A Matter of Insurance on YouTube: https://youtube.com/playlist?list=PLz_igjgwGzkOjzbfhaOQiGwKvlpqRprfo&si=Pqyjft9IUF_ilKOyNew Hampshire Insurance Department Releases First HealthCare Dollar Report on NH HealthCost Website: https://www.insurance.nh.gov/news-and-media/new-hampshire-insurance-department-releases-first-healthcare-dollar-report-nhCheck out NH Health Cost and the full THCE report: https://nhhealthcost.nh.gov/Insurance is Complex, We are Here to Help! Contact our Consumer Services Division at (800) 852-3416 or consumerservices@ins.nh.govTranscript available upon request by emailing communications@ins.nh.govhealth insurance, healthcare, analytics, doctor, hospital, podcast, news

February 27, 202512 min

What did the New Hampshire Insurance Department do for Granite Staters in 2024?

https://insurance.nh.govInsurance Commissioner DJ Bettencourt discusses the many achievements of the New Hampshire Insurance Department in 2024, including millions returned to consumers and working to keep some of the lowest premiums in the country.Insurance is Complex, We are Here to Help! Contact our Consumer Services Division at (800) 852-3416 or consumerservices@ins.nh.govTranscript available upon request by emailing communications@ins.nh.gov

November 1, 20247 min

Sign up for Health Insurance NOW, Annual Open Enrollment BEGINS TODAY!

The New Hampshire Insurance Department's Health Reform Coordinator Leigh Curtis gives the details on Annual Open Enrollment, taking place Nov. 11, 2024 through January 15, 2025. Granite Staters can sign up by visiting https://healthcare.gov. Be sure to sign up by December 15th to begin coverage on January 1st! Learn more about annual open enrollment on our website: https://www.insurance.nh.gov/consumers/health-insurance/new-hampshires-federally-facilitated-health-insurance-marketplace Transcript available upon request by emailing communications@ins.nh.gov https://insurance.nh.gov

October 15, 202413 min

Navigating Your Insurance Coverage: Hurricane Damage

Property & Casualty Compliance Supervisor LuAnne King discusses how hurricane damage is handled through your automobile and homeowners insurance coverage, the "named storm" deductible, and how you should prepare before the storm hits. Check out our Disaster Preparedness information on our website: https://www.insurance.nh.gov/consumers/disaster-preparedness Transcript available upon request by emailing communications@ins.nh.gov https://insurance.nh.gov

March 5, 20249 min

The Impact of AI on the Insurance Industry

Chief Property & Casualty Actuary Christian Citarella discusses the impact of artificial intelligence on the insurance industry, how it is already being utilized, and how insurance departments are regulating its use. Read the press release regarding the bulletin: https://www.nh.gov/insurance/media/pr/2024/documents/20240220-bulletin-ins-24-011-ab.pdf Read the bulletin regarding "USE OF ARTIFICIAL INTELLIGENCE SYSTEMS BY INSURERS": https://www.nh.gov/insurance/media/bulletins/2024/documents/bulletin-ins-24-011-ab.pdf https://nh.gov/insurance Transcripts available upon request by emailing communications@ins.nh.gov

February 23, 20249 min

Health Insurance that's too good to be true!

Enforcement Counsel Josh Hilliard on the New Hampshire Insurance Department warning Granite Staters about illegitimate or unethical health insurance plans on the market that may be targeting people shopping for health insurance. Read our consumer advisory on Limited Partnership Health Insurance Plans: https://www.nh.gov/insurance/media/pr/2024/documents/20240109-lp-erisa-advisory.pdf Have a question about your coverage? Call the Consumer Services Division at (800) 852-3416 or email consumerservices@ins.nh.gov. https://nh.gov/insurance Transcript available upon request by contacting communications@ins.nh.gov

December 19, 20239 min

$33 Billion in Auto Underwriting Loss

Property & Casualty Director James Fox discusses an article in Insurance Journal covering massive increases in personal auto insurance underwriting loss in 2022 and the impact it will have for insurance consumers. Read the Insurance Journal article, "Higher Auto Claims, More Frequent Accidents Continue to Outpace Premium Hikes": https://www.insurancejournal.com/news/national/2023/12/12/751748.htm Have a question about your coverage? Call the Consumer Services Division at (800) 852-3416 or email consumerservices@ins.nh.gov. https://nh.gov/insurance Transcript available upon request by contacting communications@ins.nh.gov