UX Ignite Podcast

Hosted by UXReactor

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Apr 2024

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About the show

UXIgnite Podcast hosted by UXReactor experts and professionals covering different focus areas and a broad variety of topics around User Experience knowledge. Come listen to our experts fireside chat with industry leaders and ignite your UX journey. Subscribe to the UXIgnite Podcast for more insight and interviews from UXReactor - User-centric Product Insights & Design for Enterprise Software. #UXResearch #UXDesign #UXStrategy Learn more at uxreactor.com

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13 recent

April 25, 2024Episode 1243 min

From Design to Leadership with Rob Williams

This #UXIgnite fireside chat, hosted by Kuldeep Kelkar, Senior Partner at UXReactor, and Rob Williams, AVP of User Experience Design at Sun Life, delves into key insights and strategies shaping the UX landscape. Join them as they explore the journey towards systematic design and leadership development. They highlight the significance of coherent design systems, the transition into leadership roles, and the integration of emerging technologies like AI. Thank you, Rob Williams, for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency

April 11, 2024Episode 1140 min

Unveiling the Future of UX: Perspectives with Janelle Estes

In this #uxignite fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Janelle Estes, Faculty Lecturer, Bentley University and former Chief Insights Officer at UserTesting. They discuss various topics related to the UX industry, including the implications of AI, future skills, amplifying impact, and transitioning into leadership roles. Takeaways The UX industry is constantly evolving, and professionals need to stay curious and innovative to keep up with the changes. UX practitioners should speak the language of the business and demonstrate the impact of their work on key metrics and goals. Deepening expertise in a specific domain or industry can be a valuable career path, even without transitioning into people leadership roles. Transitioning into leadership requires not only managing teams but also effectively communicating with stakeholders and managing up. Thank you, Janelle Estes, for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency hello@uxreactor.com

March 28, 2024Episode 1038 min

The Future of User Research: AI and Beyond with Andy MacMillan

Guest Andy MacMillan, CEO UserTesting and host Kuldeep Kelkar, Senior Partner, UXReactor talkabout the value of user research and the role of AI in the field. Andy shares his journey to becoming a CEO and emphasizes the importance of incorporating user feedback throughout the product development process. He discusses the potential of AI to revolutionize user research and highlights the need for scaling research efforts to cover a wider range of users and use cases. Andy also provides insights on influencing stakeholders and securing funding for user research initiatives. Thank you, Andy MacMillan, for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency

March 14, 2024Episode 928 min

Aligning Research with Business Goals, Democratizing & Inclusive Research with Kristin Sjo-Gaber

In this fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Kristin Sjo-Gaber, the leader of the Design Research and Strategy team at athenahealth, discusses the democratization of research and its impact on organizations. She highlights the benefits of involving designers in research and the challenges of maintaining quality and volume. Kristin emphasizes the importance of aligning research with business goals and using metrics like the Standard Feature Perception Instrument (SFPI) to measure impact. She recommends hiring research coordinators and involving researchers in early discussions to ensure strategic decision-making. Kristin also provides tips for new leaders in the field of research and design. Thank you, Kristin Sjo-Gaber, for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency

March 6, 2024Episode 835 min

Impact at the Intersection of UX & Customer Success with Matt Zelen

In this fireside chat #uxignite, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Matt Zelen, Chief Customer Officer at User Testing. They discuss the intersection of user experience and customer experience, the importance of collaboration between customer success and product design, and the strengths of UX designers and user researchers. They also explore how designers and researchers can demonstrate impact and influence the broader organization, the significance of understanding business metrics, and tips for designers and researchers aspiring to become leaders. Thank you, Matt Zelen, for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency

February 29, 2024Episode 733 min

Bridging the Gap: UX’ers as Diplomats With Leo Frishberg

In this #uxignite fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Leo Frishberg, Director of User Experience at athenahealth, shares his journey and insights in the field of user experience. He discusses the importance of user experience in healthcare and how it impacts patient, provider, and doctor experiences. Leo emphasizes the role of UXers as diplomats, bridging the gap between engineering and business. He highlights the power of storytelling in influencing stakeholders and shares strategies for influencing in hostile UX environments. Leo also emphasizes the importance of speaking the language of business and provides guidance on skills and attributes for advancing in UX leadership. Thank you, Leo Frishberg, for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency

February 23, 2024Episode 629 min

From Research to Influence: Elevating UX with Roberta Dombrowski

In this fireside chat, hosted by Kuldeep Kelkar, Senior Partner, UXReactor, Roberta Dombrowski, a Research Partner, Maze & Leadership Coach, discusses various topics related to the UX profession. She highlights the strengths of UX professionals, such as their empathy and creativity. She also addresses areas for improvement in the UX community, including the need for researchers to develop business and strategy skills. Roberta shares insights on becoming more influential in UX and offers advice on balancing research with other responsibilities. She discusses the challenges of scaling research and the importance of democratizing research within organizations. Additionally, she provides tips on demonstrating value and ROI in UX and discusses the role of coaching and mindfulness in leadership. Thank you, Roberta Dombrowski, for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency

February 16, 2024Episode 51 hr 10 min

AI for UX, a Fireside Chat With Dr. Jakob Nielsen & Kate Moran

In this fireside chat hosted by Kuldeep Kelkar, Senior Partner at UXReactor, Jakob Nielsen, esteemed founder of UX Tigers, and Kate Moran VP of Research at Nielsen Norman Group for an exhilarating exchange of ideas on the UX Ignite podcast series, brought to you by UXReactor. In this captivating conversation, they courageously address the pressing challenges of scaling issues while passionately advocating for increased investments in UX initiatives emphasizing the significance of holistic user-centered approaches. With a visionary outlook, they peer into the future, envisioning the future of UX and promising to ignite inspiration and foster innovation in this constantly evolving field. Tune in for an enlightening journey into the heart of user experience with these industry pioneers. Thank you Jakob Nielsen and Kate Moran for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency

February 14, 2024Episode 427 min

Creating Connections: The Synergy of UX and CX - Becky Staker

In this fireside chat hosted by Kuldeep Kelkar, Senior Partner, UXReactor, interviews Becky Staker, Vice President of Customer Experience at Actian. They discuss the intersection of user experience (UX) and customer experience (CX) and how they work together to create a holistic customer journey. They explore the roles and responsibilities of UX and CX professionals and the importance of cross-functional collaboration. Becky shares insights on how UX professionals can build relationships and influence within their organizations, as well as the value of speaking the business language and understanding key metrics. She also emphasizes the importance of communicating the impact and value of user research to stakeholders. Thank you Becky Staker for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency

January 31, 2024Episode 335 min

Product Leader's Perspective on UX Design & Research - Mayuresh Ektare

In this fireside chat hosted by Kuldeep Kelkar, Senior Partner at UXReactor, Mayuresh Ektare, SVP Product Management at Brinqa, discusses the importance of user experience and user research in product development. He emphasizes the need for a deep understanding of the customer's needs, goals, and daily life to create products that fulfill their requirements. Mayuresh also highlights the challenges in user research, such as the narrow focus on usability analysis and the lack of domain expertise. He suggests that designers and researchers should specialize in specific domains to enhance the quality of their work. Additionally, Mayuresh discusses the importance of aligning with business KPIs and understanding market trends in product management. Thank you Mayuresh Ektare for being part of this Podcast. 🚀 Subscribe to receive podcast updates and insights: https://uxreactor.com/post-type/podcast/ 🚀 Interested in how we can help your company improve? https://uxreactor.com/contact-ux-design-agency