The Wireless Way, with Chris Whitaker

Hosted by Chris Whitaker

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Jun 2026

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Leave a review on Facebook- https://www.facebook.com/Thewirelesswaypodcast/reviews Visit the website- www.thewirelessway.net Welcome to the Wireless Way, a podcast designed for individuals interested in learning how technology is used to help us all become more efficient and effective leveraging the latest in technology. Each episode we learn about the journey of each guest and how technology has played a part in their adventure. The Wireless Way is a show tailored for technology advisors and consultants, with a singular aim: to enrich and empower our valued partners. Join us on this journey of growth and learning. If you want to know more about me, I'm on Linkedin at https://www.linkedin.com/in/christopherwhitakersolutionpro/ . Check out my website at www.thewirelessway.net. Be sure to subscribe to my YouTube channel- https://www.youtube.com/@wirelesswhit/featured

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30 recent

June 11, 2026Episode 15045 min

Problem First Method: Building Clarifying Products by Asking Better Questions, with Author Kevin Dias.

Send us Fan MailIn this episode, Kevin Dias discusses the core principles of his "Problem First Method," emphasizing the importance of understanding customer problems deeply before jumping to solutions. Kevin shares stories from his experience in SaaS and healthcare, illustrating how problem-first thinking leads to better product outcomes and avoids costly missteps.Key topics:Mastering Problem First Thinking to Build Better Products with Kevin DiasKey Topics: The core difference between problem-first and solution-first thinking Implementing the feature alignment document for better problem framing The significance of asking “why” multiple times to dig deeper into customer pain points Lessons from real-world stories: failures and successes in product development The role of AI in accelerating development while maintaining human curiosity and critical thinking Strategies for teams to avoid solution fixation and foster customer-centric innovation Practical tools to identify the root causes of issues before building solutions How digital transformation impacts customer expectations and problem-solving Timestamps: (00:00) - Introduction: Why understanding the problem is essential for product success (01:12) - Kevin Dias’ background and the problem-first framework (02:10) - The impact of media and cultural experiences on thinking (03:03) - How a shift from solution to problem focus emerged in Kevin’s career (04:01) - The story of developing a solution for teletherapy privacy—without enough discovery (05:09) - Applying the Five Whys to reveal underlying problems in diverse industries (06:35) - The influence of AI in development speed and the importance of human oversight (07:45) - The problem atlas and planning versus feature roadmaps (09:05) - The cultural shift in customer sophistication and its effect on product design (10:09) - How to cultivate problem-first thinking within teams and leadership (11:36) - Practical application: avoiding building the wrong solution and saving resources (13:04) - Stories from healthcare and other industries illustrating the problem-first approach (14:01) - The importance of asking better questions for long-term success (15:30) - The role of curiosity and critical thinking amid rapid tech advancements (16:49) - Avoiding “solution fixation” and focusing on customer needs (17:45) - Implementing the problem atlas in teams to prioritize effectively (19:25) - How AI tools should complement, not replace, analytical thinking (20:45) - Building a strategic mindset: mastering the five whys for better outcomes (22:14) - The importance of framing problems clearly before solutions (23:45) - When and how to move problems to the top of planning documents (25:28) - Real-world examples of resource savings through problem-centric planning (29:52) - Learning from failures: the impact of insufficient problem discovery (30:45) - Tools like the five whys and problem atlas as part of strategic product management (32:31) - How data and automation can help minimize manual work, focusing on actual problems (36:40) - The lessons from stories of how getting to the root of problems saved or sank projects (37:34) - Book structure and who should read it (43:10) - The critical role of tools, skilled employees, and avoiding burnout in high-skill roles (45:23) - Final takeaway: understanding the problem before falling for the solution Problem First Method - Kevin Dias buy book here and learn more. Kevin Dias on LinkedIn Problem First Method Book on Amazon “This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

May 18, 2026Episode 14944 min

The Cloud Ain’t Magic If the Internet’s Down, From Submarines to SIM Cards: Todd Holsombeck Explains the Wireless Wilderness

Send us Fan MailEmbracing Connectivity Innovation: Insights from Todd HolsombeckIn this episode of The Wireless Way, Todd Holsombeck shares his deep expertise on the evolution of wireless connectivity, private cellular networks, and strategic questions that unlock business value. Whether you're in sales, IT, or an architect shaping future solutions, Todd's practical insights help reframe how we approach connectivity challenges and opportunities.In this episode:Todd’s journey from Navy submariner to sales and tech leader in wireless connectivityThe importance of asking diagnostic questions to uncover real business problemsHow commercial wireless, 5G, and private cellular networks are transforming enterprise infrastructurePractical strategies for reducing connectivity costs while increasing reliabilityThe role of intelligent management tools like wireless windows for operations efficiencyEmergence and application of private LTE and CBRS in enterprise environmentsFuture trends including 6G, Redcap, and beyond—what to watch forThe critical importance of hybrid solutions—combining landlines, fiber, cellular, and wirelessThe impact of AI and smart overlay technology on connectivity managementKey questions for assessing cellular backup, antenna placement, and device lifecycleHow to identify and capitalize on opportunities around pots line replacement and IoT securityTimestamps:00:00 - Introduction and episode overview 02:12 - Todd’s background and how he got into wireless sales 03:58 - The power of asking the right questions in connectivity solutions 05:57 - Uncovering pain points: real stories and lessons learned 08:26 - The growing role of wireless backup and redundancy in business continuity 09:41 - The evolution from traditional landlines to dual 5G connections 10:33 - Cost benefits and reliability improvements with wireless solutions 11:52 - The future of satellite connectivity: Starlink, Kuiper, and LEO 13:34 - The strategic value of intelligent visibility into networks 14:48 - Managing cellular solutions: questions to ask about performance and hardware age 15:42 - The importance of specs, device lifecycle, and ongoing maintenance 16:55 - Private cellular networks: the upcoming wave for manufacturing and healthcare 17:46 - Use cases for CBRS and private LTE in industrial and campus environments 19:06 - Neutral host opportunities for hospitals and security applications 20:37 - IoT sensors and the exponential growth of connected devices 21:24 - The importance of agility and scale in next-gen connectivity solutions 22:40 - Challenges and considerations for port line replacements and copper decommissions 24:20 - How partners can identify and build pots line opportunities 26:50 - The role of satellite and hybrid connectivity in remote and industrial settings 28:02 - AI-driven security and video analytics as connectivity value-adds 30:56 - Wireless window platform: simplifying management and reducing staffing costs 33:22 - Real-world success stories, competitive advantage, and customer-centric solutions 34:46 - Todd’s closing advice: stay informed and adaptable in the fast-changing wireless landscapeResources & Links:CBRS OverviewEpic IOConnect with Todd Holsombeck:LinkedInThis episode underscores that connectivity isn't just a network layer—it's a strategic enabler. Todd’s insights help you ask better questions, uncover hidden opportunities, and future-proof your solutions in a landscape that's evolving faster than ever. Remember, a thoughtful approach today leads to resilient, scalable, and smarter connectivity tomorrow.“This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

May 9, 2026Episode 14841 min

Bringing Loved Ones Home: The Critical Role of Search and Rescue Dogs and Technology, with Jeff Mogan, founder of GA K9 SAR.

Send us Fan MailListener Advisory: This episode discusses missing persons, drowning, recovery efforts, and grief that may be difficult for some listeners.Discover how search and rescue teams utilize cutting-edge technology and specially trained canines to find missing persons — often saving lives instead of just recovering remains. Jeff Mogan from Georgia Canine Search and Recovery shares insights on the science behind scent detection, the importance of preparation, and how innovation is transforming search tactics.Main Topics:The evolution from water-based to land-based search and rescue operationsDifferences between scent detection, tracking, and human remains detection (HRD) dogsThe significance of scent-specific tools like the Life Track PackThe impact of technology such as GPS, drones, sonar, and real-time tracking on search efficiencyVolunteer commitment levels and organizational structure in canine rescue teamsMental health considerations and trauma management for search and rescue personnelPrevention strategies and tools to reduce the need for recovery missionsIntroduction and Guest Introduction0:06 - 1:33Chris introduces the podcast and guest, Jeff Mogan, founder of Georgia Canine Search and Recovery.Jeff's Journey into Search and Rescue3:33 - 6:44Jeff discusses his background and how he transitioned from diving to canine search and rescue.Technology in Search and Rescue7:21 - 8:46Discussion on advancements in technology for underwater searches.Mental Health in Search and Rescue9:14 - 10:30Addressing the mental health challenges faced by search and rescue teams.Lake Lanier and Boater Safety11:21 - 15:34Conversation about the reputation of Lake Lanier and the importance of boater safety.Canine Search and Rescue Techniques16:17 - 21:51Jeff explains the different types of search dogs and their training.Volunteer Commitment and Organization27:46 - 30:32Insights into the commitment required from volunteers and the structure of the organization.Life Track Pack and Preparedness33:20 - 35:43Introduction to the Life Track Pack and its importance in search operations.Final Thoughts and Call to Action42:24 - 46:07Closing remarks and encouragement to support the organization.Resources & Links:Georgia Canine Search and RecoveryDonateThe Wireless Sway podcastSearch and rescue technology insights“This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

April 9, 2026Episode 14738 min

Reimagining Connectivity and Mobility in Enterprise: Insights from Andrew Tynan, AVP-Mobile Products

Send us Fan MailReimagining Connectivity and Mobility in Enterprise: Insights from MetTel’s LeadershipIn this episode, Chris Whitaker hosts Andrew Tynan, AVP of Mobile Products at MetTel, to explore the future of enterprise connectivity, AI integration, device management, and how businesses can adapt their mobility strategies for efficiency, security, and growth. With deep expertise in telecom and managed network services, Andrew shares practical insights on current trends and future predictions shaping the industry.Timestamps: 00:00 - Introduction and host guest overview 00:30 - Andrew Tynan’s background and global telecom experience 01:27 - Impact of digital transformation on connectivity 02:22 - Emerging trends in enterprise wireless and mobility 04:03 - Addressing AI’s influence on telecom services and customer experience 05:05 - Convergence of network security systems and device-as-a-service evolution 06:01 - The importance of multi-carrier solutions for flexible work models 07:34 - How AI improves network decisions and customer support 08:30 - Internal AI applications for service efficiency at MetTel 09:55 - Next-gen capabilities: strategic, informed network decisions 11:10 - The strategic value of AI in telecommunications and customer engagement 13:10 - Challenges enterprises face: fragmentation and security risks 14:24 - How MetTel simplifies device management at scale 16:15 - Market breakdown: supporting smartphones, tablets, IoT, and other devices 18:00 - Trends in BYOD and the return to corporate-owned devices 19:24 - Security concerns driving the shift back to organization-controlled devices 21:20 - The growth of device as a service (DaaS) for scalable enterprise solutions 22:45 - Refresher cycles, lifecycle management, and future device strategies 23:24 - MDM's critical role in device security and management 24:16 - MetTel’s approach to device provisioning and automation 27:14 - Reverse logistics and end-of-life device management 29:01 - Secure device decommissioning and data destruction techniques 32:16 - Advice for technology sellers: understanding pain points without being device experts 34:54 - The importance of offboarding and lifecycle automation 36:00 - Integrations, automation, and offboarding system solutions 38:12 - Long-term industry outlook: autonomous, AI-managed networks and invisible connectivity 40:33 - Highlighting the new connected laptop-as-a-service program 42:00 - Future opportunities and closing thoughtsResources & Links:MetTel Official Website Device as a Service (DaaS) Solutions Connect with Andrew Tynan: LinkedIn“This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

April 7, 2026Episode 14616 min

AI & Healthcare Innovation: How Infrastructure is Powering Life-Saving Technology with Richard Heptinstall from Ciena

Send us Fan MailWhat if the future of healthcare isn’t just about doctors—but about networks, AI, and data moving at the speed of light?In this episode, we sit down with Richard Heptinstall from Ciena, a global leader in high-speed connectivity, to explore how the invisible infrastructure behind wireless networks, fiber optics, and AI is transforming healthcare—and nearly every industry. (Ciena)From the evolution of telecom to the rise of AI-driven diagnostics, Richard breaks down how fiber, GPUs, and next-gen networks are enabling everything from real-time medical insights to smarter cities and faster emergency response.If you want to understand where wireless, AI, and healthcare innovation are headed—and what’s driving it behind the scenes—this episode is a must-listen.What You’ll LearnHow fiber optics powers modern wireless networks and AI workloadsThe evolution from landlines to a fully connected, wireless-first worldWhy AI is revolutionizing healthcare diagnostics and outcomesThe critical role of GPUs in training AI modelsHow AI is expanding into smart cities and emergency managementWhy It MattersAI isn’t just software—it’s powered by massive infrastructure. Companies like Ciena are building the high-capacity networks that make real-time AI possible, enabling breakthroughs in healthcare, data centers, and global connectivity. (Ciena)Chapters00:00 – Introduction & Overview00:27 – Meet Richard Heptinstall01:21 – Telecom Evolution03:09 – Enterprise Connectivity Today04:43 – The Smartphone Revolution06:28 – AI & Emerging Technologies09:13 – AI in Healthcare11:55 – Optical Networks & Solutions14:22 – Healthcare Use Cases18:25 – AI Beyond Healthcare20:14 – AI in Emergency Management21:30 – Final Thoughts & AdviceResources MentionedCienaNVIDIA GPUsOptical Networking & AI InfrastructureConnect with Richard HeptinstallLinkedInKeywords (for SEO)Wireless technology, AI in healthcare, fiber optics, telecom evolution, GPUs, smart cities, emergency response technology, optical networking, digital transformation, healthcare innovation “This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

April 6, 2026Episode 14556 min

Harnessing AI and Animation for Mental Health Innovation with Quint Boa

Send us Fan MailIn this episode, Quint Boa, founder and CEO of Cinema, shares insights on the intersection of video production, AI, and mental health. Discover how storytelling, animation, and AI can transform mental health diagnosis, treatment, and education, along with ethical considerations and future potentials.Chapters00:00 Introduction to Quint Boa and Cinema02:46 Quint's Journey: From Entertainment to Mental Health04:44 The Power of Storytelling in Mental Health07:30 Mental Health: Historical Perspectives and Modern Challenges09:58 The Impact of COVID-19 on Mental Health12:12 The Birth of Cinema: Filling the Gap in Video Production15:00 Animation in Mental Health: A New Approach17:27 The Role of AI in Video Production19:28 The Future of AI and Its Ethical Implications28:46 The Trust Crisis in AI and Communication31:19 AI in Psychotherapy: Opportunities and Challenges33:58 The Power of Positive Thinking and Relationships36:45 Childhood Experiences and Their Impact on Adult Behavior38:36 The Intersection of Psychology and Business41:06 Cognitive Offloading and the Future of Critical Thinking42:38 The Importance of Spreading Awareness through Media52:35 all videos files for podcast.mp4 resourcesSynima Quint Boa's Podcast - guest linksLinkedIn - https://linkedin.com/in/quintboaInstagram - https://instagram.com/quintboa keywordsAI in mental health, video production, storytelling, animation, mental health diagnosis, AI ethics, healthcare innovation, mental health education, future of AI, mental health initiatives key topicsAI in mental health diagnosis and treatmentUse of animation and storytelling in mental healthEthical and social challenges of AI in healthcareStorytelling as therapyAI ethics and safetyCognitive behavioral therapy (CBT)Maslow's hierarchy of needsAttachment theory“This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

April 5, 2026Episode 14422 min

How Data-Only Cellular is Revolutionizing Industries, conversation with Brian Morton with MTS.

Send us Fan MailIn this insightful interview, Brian Morton, co-founder and VP of Business Development at MTS, shares his expertise on the evolving role of wireless connectivity in enterprise technology. Discover how data-only cellular solutions are transforming industries like logistics, healthcare, and retail, and get a glimpse of the future of wireless industry trends over the next three to five years.key topicsThe rise of wireless connectivity in enterpriseData-only cellular solutions and their applicationsThe importance of multi-carrier SIMs and dual SIM setupsInnovative use cases in logistics, healthcare, and energyFuture industry trends including 6G and LEO satellitesChapters00:00 Introduction and Guest Background00:43 Brian's Personal Interests and Travel Highlights01:53 The Growing Importance of Wireless Connectivity in Enterprise02:46 Why Data-Only Connectivity is a Game Changer04:00 The Evolution of Wireless Technology and Edge Devices05:07 The Dominance of Data-Only Cellular Solutions07:53 Diverse Carrier SIMs and Network Reliability09:37 Who Makes Wireless Connectivity Decisions in Organizations12:22 Unique and Innovative Use Cases for Wireless14:39 Mobility's Role in Enterprise Solutions16:54 The Future of Wireless Industry in 3-5 Years19:20 The Potential Shift to Wireless for Last Mile Connectivity resourcesMTS - Technology and Mobility Consulting - https://www.mts.comBrian Morton's LinkedIn - https://www.linkedin.com/in/brian-morton6G and LEO Satellite Technologies - https://www.example.com/6g-leo-satellites guest linksLinkedIn - https://www.linkedin.com/in/brian-morton“This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

March 14, 2026Episode 14320 min

PODCASTHON EPISODE UPDATE: Supporting Veterans Through Connectivity: The Power of Cell Phones for Soldiers

Send us Fan MailSupporting Veterans Through Connectivity: The Power of Cell Phones for SoldiersIn this episode, we explore how Cell Phones for Soldiers is bridging the digital divide for veterans facing homelessness, low income, or social isolation. Rob Bergquist shares insights about their innovative programs, logistics, and the transformative impact of connectivity for those who need it most.In this episode: The evolution of Cell Phones for Soldiers over 22 years and recent growth The internalization of operations and its significance for scalability Impact stories from stand down events and real-world veteran connections The digital stand down: providing sustained access long after outreach eventsHow connectivity reduces veteran loneliness and assists in crisis moments The sustainability model: transitioning veterans to affordable plans Logistical process of phone donations from collection to distributionHow $200 can sustain a veteran’s connectivity for an entire year Scaling distribution through satellite points and community partnerships Opportunities for individuals and organizations to contributeTimestamps 00:00 - Introduction & Rob's Update00:28 - Leadership & Organizational Changes01:21 - Internalized Operations02:23 - Celebrating 22 Years02:53 - Evolution to Digital Solutions03:47 - Impact of Stand Down Events04:14 - Veteran Stories05:08 - Digital Stand Down Concept07:47 - Connectivity & Mental Health09:19 - Program Sustainability11:49 - Phone Donation Logistics12:26 - Donation Process Breakdown13:21 - Non-Refurbishable Devices14:12 - Device Resale Decisions15:26 - Future Goals & Expansion16:22 - Role of Military Organizations17:48 - Scaling Through Partnerships18:14 - How to Contribute20:05 - Closing Thoughts21:16 - Importance of ConnectivityResources & Links: Cell Phones for Soldiers Official Website Donate to Cell Phones for Soldiers Guide on Phone Recycling & Donation Connect with Rob Bergquist:LinkedIn“This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

March 5, 2026Episode 14241 min

Unlocking Hidden Value: How End-to-End Expense & App Management Drive Digital Employee Productivity, with Hyoun Park, VP at Calero

Send us Fan MailThe Wireless Way: Unpacking Enterprise Tech, AI, and Expense Management StrategiesIn this episode, Chris Whitaker hosts Hyoun Park, a market strategist with over two decades of experience in enterprise technology, to explore the evolving landscape of wireless expenses, AI integration, and operational efficiency. This interview offers actionable insights into managing complex enterprise mobility environments, leveraging AI responsibly, and aligning technology strategies with business outcomes.How telecom and wireless expense management have evolved from basic billing to strategic business tools in 2026.The impact of AI on telecom expense parsing, user democratization, and operational transparency.The significance of contract enforcement, governance, and compliance in long-term expense optimization.The debate between BYOD and corporate-owned devices, and the security and cost implications involved.Strategies for cross-selling IT services and expanding customer relationships over time.The overlooked importance of managing apps and hardware together in digital employee workflows.How companies can leverage actionable data for efficiency, effectiveness, and sustainability initiatives.Timestamps:00:00 - Introduction to Hyoun Park’s background and expertise 01:45 - Hyoun's diverse career journey from music to tech and mobility 04:05 - The intersection of classical performance and enterprise technology 06:49 - Evolution of telecom expense management (TEM) and wireless expense management (WIM) in 2026 08:47 - Broader perspective: managing SaaS, cloud, and hardware expenses collectively 09:30 - Increase in demand for wireless expense management due to device proliferation and security concerns 12:51 - Cross-selling opportunities: expanding from wireless to broader IT services 14:09 - How to approach CIOs and CFOs with expense management solutions 16:32 - BYOD vs. corporate-owned device strategies and security considerations 20:31 - How AI is transforming expense parsing, democratizing telecom, and assisting end users 23:57 - Common pitfalls companies face when evaluating AI-driven operational tools 25:03 - The probabilistic nature of AI and importance of data governance and testing 26:45 - Overhyped vs. undervalued aspects of AI in business contexts 29:17 - Beyond cost savings: features and strategic advantages of expense management platforms 32:53 - Actionable data and the importance of real-time insights for operational efficiency 36:49 - The significance of managing apps and devices in tandem for digital employee workflows 38:22 - How Calero integrates mobile and SaaS management into a unified platform for better control 39:01 - Final thoughts: embracing technology to build strategic, efficient, and sustainable enterprisesResources & Links: Calero - Telecom and Mobility Management PlatformHyoun Park - LinkedIn“This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.

February 25, 2026Episode 14145 min

The Future of Telematics and IoT with Michael Kaloussian from Astreon

Send us Fan MailThe Future of Telematics and IoT with Michael KaloussianUnlock the power of IoT and telematics in fleet management, sales strategies, and safety innovations through this insightful conversation with Michael Kaloussian. Discover how intelligent solutions are transforming operations, addressing customer pain points, and creating new revenue streams.In this episode:How Michael's childhood interest in technology sparked his telecom and IoT career.The evolution from wireline to wireless and the infancy of GPS/tracking tech.The significance of AI in telematics, especially AI-driven dash cams and driver safety.Practical tips for sales pros: shifting from product features to solving business outcomes.The critical role of flexible device selection supporting over 2000 makes/models.Unique customer stories showcasing scalable solutions for asset and cargo tracking.How telematics enhances safety, liability management, and driver exoneration.The importance of customization and integration for industry-specific applications.Michael’s personal journey overcoming cancer, emphasizing resilience and purpose.Chapter Markers:00:00 - Evolution of Telematics02:27 - Meet Michael Kaloussian03:46 - Tech Origins04:44 - Wireline to Wireless05:53 - GPS Tracking Rise07:00 - Sales Tips08:23 - Prospect Approach09:45 - Addressing Objections11:20 - Solution Scalability13:00 - Customer Personas14:59 - Device Versatility16:29 - Market Gaps17:46 - Solution Fitting20:01 - AI in Telematics21:58 - AI Safety Features23:37 - Ethical Considerations25:03 - Advanced Identification26:47 - Tamper-Proof Hardware28:42 - Sales Drivers30:37 - Success Stories32:30 - Cross-Industry Applications34:43 - Subcontractor Tracking36:23 - Asset-Specific Trackers38:21 - Professional Services40:07 - Platform Integration41:02 - User Interfaces43:24 - Full Cycle Solutions44:23 - Partner Support46:30 - Personal Story47:46 - Key Takeaways50:16 - Wrap-upResources & Links:Astreon Official Website“This is The Wireless Way—where mobility, IoT, and innovation drive real business outcomes.” Support the showCheck out my website https://thewirelessway.net/ use the contact button to send request and feedback.