The Unplanned Show

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Feb 2024

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About the show

The Unplanned Show is a podcast where we explore the impact of disruption, strategies for transforming how your teams spend their time with respect to problems, and emerging trends that are changing the nature of problems or how we manage them. Hosted by Dormain Drewitz, Vice President of Platform Advocacy at PagerDuty, these episodes are broadcasted live on most Mondays at 1pm Pacific time on PagerDuty’s LinkedIn, YouTube, and Twitch channels. Please leave a review and feel free to send any feedback to community-team@pagerduty.com

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18 recent

February 22, 2024Episode 1854 min

Episode 18: Rigor and resiliency with Matt Stine

"It doesn't really matter to me how much resiliency you say you've built into your system, if you can't demonstrate the same rigor applied to how you think about humans and how they interact with the system." In this episode, Matt Stine, author of Migrating to Cloud-Native Architectures (O'Reilly) thinks about how resiliency for long-lived, critical systems spans domains, includes humans and software, and how communication is key to getting distributed developers to embrace rigor. Watch the interview: https://www.youtube.com/watch?v=aL-_pYrAvc0 Read Matt's book: https://www.oreilly.com/library/view/migrating-to-cloud-native/9781492047605/ Find show notes: https://www.pagerduty.com/resources/podcast/

February 7, 2024Episode 1727 min

Episode 17: PagerDuty Plugin for Backstage with Meg Watson and Tiago Barbosa

Did you know there's a PagerDuty plug-in for Backstage? Learn more about what Backstage is, the PagerDuty plug-in, and what's new from Head of Product for Backstage at Spotify, Meg Watson, and PagerDuty Developer Advocate, Tiago Barbosa. This interview was recorded just before BackstageCon and KubeCon in November 2023, but the next BackstageCon is coming up next month in Paris as a day zero event before KubeCon Europe. Stop by the PagerDuty booth to learn more! PagerDuty plugin for Backstage documentation: https://pagerduty.github.io/backstage-plugin-docs/ Watch the interview: https://www.youtube.com/watch?v=Zr0ZMH8Z6P8 Register for the March 2024 BackstageCon at KubeCon Europe: https://events.linuxfoundation.org/kubecon-cloudnativecon-europe/co-located-events/backstagecon/ Read the Spotify Marketplace for Backstage announcement: https://backstage.spotify.com/blog/introducing-spotify-marketplace-for-backstage/ Watch the October Backstage Roadmap webinar: https://www.youtube.com/watch?v=XgTMH18Q18U

January 25, 2024Episode 1645 min

Episode 16: Thoughts on Resiliency with Sam Newman

"If you want to have a resilient system system in the broader sense of the people and the technology working together, you also have to create an environment in which you can be resilient." In this episode, Sam Newman touches on how psychological safety, planning versus practice, chaos engineering, and more all play into how organizations build resilience. Resources: Sam's website: https://samnewman.io/ Watch the interview here: https://www.youtube.com/watch?v=jQ9fQk5odyI Find more show notes here: https://www.pagerduty.com/resources/podcast/

January 17, 2024Episode 1533 min

Episode 15: PagerDuty APIs with Nakul Bhagat

APIs are foundational to scaling operational efficiency. In this episode, you'll learn more from PagerDuty Product Manager, Nakul Bhagat, about the different types of APIs supported by PagerDuty, why they matter, and what's new! In the episode refer to a few things, so here are handy links: - Developer API documentation: https://developer.pagerduty.com/ - An earlier livestream on API scopes: https://youtu.be/Nersu9KbvA4?feature=shared - A survey on APIs in the PagerDuty community forums: https://community.pagerduty.com/challenges/339 You can watch the interview here: https://www.youtube.com/watch?v=sqxvW-xqL7k

January 9, 2024Episode 1445 min

Episode 14: 10 Things Every PagerDuty User Should Know with Matt Linebarger

What are the secrets to successfully adopting PagerDuty? Dormain sits down with Senior Manager of Customer Success Engineering, Matt Linebarger to get his list of things he wished every PagerDuty user knew. Watch the interview: https://www.youtube.com/watch?v=N5BRQWsv2iU Find show notes: https://www.pagerduty.com/resources/podcast/

January 2, 2024Episode 1341 min

Episode 13: Generative AI and Automation with Jake Cohen

On the heels of the public beta opening for AI-generated runbooks in Runbook Automation, we asked Jake Cohen from product management about how this is different from generating code with something like chatGPT or various AI-powered code completion tools available. We get into prompt engineering, managing output quality, and privacy and security concerns. You can try out generating your first runbook in the new Runbook Automation trial here: https://www.pagerduty.com/sign-up/runbook-automation/ https://youtu.be/6-LMt-i5xq8

December 26, 2023Episode 1226 min

Episode 12: Crisis Response Management with Jason Flint

In honor of National Preparedness Month, Dormain talks to Jason Flint, Senior Manager of Workspaces and Crisis Response, who recently authored a Crisis Response Management Operations Guide (https://response.pagerduty.com/crisis/crisis_intro/). We discuss the going beyond “checkbox” firedrills, the value in cross-functional planning, and engaging workforces to improve preparedness https://youtu.be/wAcs66NdPGQ

December 20, 2023Episode 1144 min

Episode 11: Donnie Berkholz on ITIL and DevOps

In this episode, Donnie breaks down where ITIL came from and where it’s starting to go, and why that’s useful for teams that are trying to adopt DevOps practices in ITIL-oriented organizations. Donnie gives some great examples of building empathy and bringing the ITIL teams along for automating changes and decentralizing Sev 2 incident management. He also lays out his core philosophies on Platform Engineering and how to justify the effort. Platify Insights: https://platifyinsights.com/ Watch the interview: https://youtu.be/5oF42wItsSM Find full show notes: https://www.pagerduty.com/resources/podcast/

December 12, 2023Episode 1027 min

Episode 10: Let's adopt Generative AI with Mitra Goswami

In this episode, Mitra shares a bunch of valuable insights in how to successfully adopt generative AI, from selecting use cases that deliver value, having foundational data infrastructure in place, to having design and privacy guidelines. Grab a paper and pen and take some notes! Dormain included a bunch of them in this article on "7 Habits of Successful Generative AI Adopters." https://youtu.be/xEU0Ltxp99M

December 6, 2023Episode 941 min

Episode 9: Flow Architectures with James Urquhart

“All data is valuable when it’s generated, but the question is how fast does the value of the data decay?” In this episode, we hear from James Urquhart, author of "Flow Architectures" (O'Reilly), on how flow architectures follow patterns that move data through distributed systems from producers to consumers. By unblocking data from moving faster, organizations have the opportunity to generate more value from that data. We also discuss the role of standards, how LLMs and AI will exacerbate the need for standards, and how being able to take action quickly increases the realized value of data. We also touch on how resiliency benefits from being able to gain quick feedback and actioning on data. https://youtu.be/wqnTX16Xow0