The Intelligence Revolution

Hosted by Disruption Works/Elixel

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May 2024

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About the show

With the development of technology over the last 20 years we have moved from the Information Age to the Intelligence Revolution and are just starting to see what is possible and where this might lead us. With a forecast of over 38 billion devices collecting data, we are in a new innovation cycle that is moving at a pace that is scary, exciting and downright amazing. Gavin Jones and Steve Tomkinson bring together outlines and snippets of what is coming and how that might impact you and your organisations, with guests that specialise in different areas of this accelerating technology.

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19 recent

May 28, 2024Episode 222 min

How to craft the perfect prompt for your Generative AI

We all know about Chatbots and how they are being used now, but of course they are becoming so much smarter. So we discuss how you use them and craft a prompt for your own chatbot in your organisation to keep the information accurate and on brand. Take a look/listen and hopefully you will find this short chat informative and give you some ideas of how you may include it in your business. To find out more about chatbots visit disruptionworks.co.uk

March 5, 2024Episode 122 min

Are we ready for AI in Our Lives

So we start with as broad a subject as we could think of!!! Just the ease ourselves into the new series. We spin through AI that is already here in our lives and what could happen and how as an organisation you need a strategy or someone in post to manage your AI efforts in this new brave world. We discuss AI in insurance, health care and go slightly off piste with speculation of how we could get kidnapped with an autonomous car controlled from your phone. I know it got dark quickly, but the blame goes squarely on Gavin's shoulders for that.

December 15, 2023Episode 1731 min

Using ChatGPT at Home

In this captivating episode of the "Self Service Generation" podcast, hosts Steve and Gavin explore the transformative impact of ChatGPT in our homes. They delve into how this advanced AI technology is not just a novelty but a practical addition to everyday life. They discuss the difference between ChatGPT and the related technology in your browser from Microsoft called CoPilot The episode kicks off with an engaging overview of ChatGPT, explaining its basic functions and capabilities. The hosts discuss its evolution from a tech enthusiast's toy to a mainstream household tool. They cover a range of uses, from helping kids get to sleep to planning meals and even engaging in DIY. Listeners are left with maybe a catalyst for ideas to use ChatGPT in the, its benefits, challenges, and the exciting possibilities it holds for the future.

November 27, 2023Episode 1629 min

How AI is Unlocking Creativity

Today we talk about the impact that AI is having on creativity. Both positively and negatively. We chat about what things you can do without technical knowledge, how it can be used smartly and touching on the pace that it is moving. We focus on the host of tools that are out there to provide 'creative' outputs, that might be seen as giving a voice to those that have great ideas but maybe not the skills to deliver them creatively. We also touch on the future of creativity in science and how we are seeing the first signs of AGI - Artificial General Intelligence in the wings. Here are a list of the tools that we discuss in the podcast that might be useful to look at and see how you get on. ChatGPT, Midjourney, Stable Diffusion, Anthropic

November 16, 2023Episode 1537 min

Build your own GPT

In this episode we discuss the new release from Open AI around their ChatGPT application. If you are a ChatGPT Plus subscriber you can build your own GPT and we chat through our early findings and what worked and did not work when we had a little go and our first look at the technology. So, we discussed build Medical bots, Marine survey bots and even a marketing bot that all worked in collaboration with the user. Have a listen to our success and failures! It did not all go up in flames, but we did have some fun groping around their revolutionary new interface. Have a go yourself and let us know how you get on. #chatGPT #buildyourownGPT #generativeAI #conversationalAI

October 16, 2023Episode 1426 min

The Art of the Cancellation

This episode of our podcast involves the Art of Cancellations. We discuss how cancellations are an opportunity to either manage brand or actually save the customer. With the incredible options to automate the conversation across all channels, so that there are no waiting times and giving a very cost effective and positive impression to the customer even if you don't keep them this time. We discuss those high churn sectors such as insurance and how a logical plan can escalate your handling of a customer without a large friction path, but enough to make business sense. Catch out our other podcasts about Dark UX and Getting Chatbot Ready as well.

September 15, 2023Episode 1323 min

Beyond the Click: Unravelling the Stories Analytics Don't Tell

Today we discuss the real story about the relationship between UX and CX and how to avoid epic fails that cost serious money in operations. From something as simple as not understanding your internal or external customer experience to how to do that in practical terms. We give you the problems of these terms being overused and what they should mean and how to apply the correct emphasis and invest properly in a strong UX/CX collaboration from the start.

September 4, 2023Episode 1225 min

Using GPT and getting ready to automate conversations and processes

In this episode, we talk about the power of GPT in your business and now how that can be used commercially as a powerful tool. We discuss how to plan & prepare for using a conversational AI bot for chat text or voice within your business. The importance of building your knowledge base of content in any format and thinking about what processes have strong logical bases. As people are more and more valuable, it is time that we take the robot out of the human and got something that can help your over run team and provide a cost effective solution. We discuss how to start thinking about this in your organisation. Find out more about the speakers at www.disruptionworks.co.uk and www.elixel.co.uk

August 12, 2023Episode 1124 min

Dark UX - What it is and why you should be afraid of the dark side!

Gavin and Steve discuss Dark UX. If you don't know what it is, hopefully you will when you listen to our latest 20 mins. Gavin explains what Dark UX is and how this practice is potentially dangerous to a business if used too much and with an increasingly smart audience the loss through this practice might not be easily connected. We use some real world examples and what the impact could be for some of these major brands who are just a little too big fans of Dark UX.

July 10, 2023Episode 1028 min

Breaking the language barrier

Today we talk about the significant language barrier that exists when we are trying to talk to customers from all around the world and how we are breaking down those boundaries. But we start with something that is not necessarily presented as a language the UI of apps, websites and tech in general. Is being tech savvy as much being able to understand our new "Egyptian heirglyphics" as understanding the science behind it?? Take a listen and comment on what you think about this fascinating subject. Oh and spoiler alert this one is a bit longer as we could have gone on all day!