Welcome to Majesco’s Future of Insurance Podcast Series, where we tap into the expertise and experience of a variety of industry leaders, partners and influencers to give listeners access to different stories, expertise and insights about the trends that are defining the future of insurance.
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July 30, 2026Episode 13013 min
Navigating Pension Risk Transfer in a Rapidly Developing Market
In this episode of Future of Retirement, Jessica Hurley is joined by Ian Cahill, Head of Pension Risk Transfer at MassMutual, to explore the market forces shaping the future of pension risk transfer. He shares how changing retirement strategies, improved funded status, rising plan costs, and expanding insurer capacity are accelerating growth in the PRT market. They also discuss the increasing complexity of transactions, the importance of administrative strength and long-term alignment, and how technology and AI are helping insurers improve efficiency, evaluate opportunities, and deliver more customized client solutions in a rapidly growing space.
July 15, 2026Episode 12929 min
Building a Modern Pension Experience with UPP
Barbara Zvan, President and Chief Executive Officer of UPP, and Brian Gill, Chief Technology Officer, join host Jessica Hurley to discuss how the University Pension Plan is reshaping retirement administration across Ontario’s university sector in this episode of Future of Retirement. They take a detailed look how UPP was built from a clean slate to unify complex legacy pension plans, support growing member expectations, and create a more modern, agile foundation for long-term service delivery. The conversation also explores the role of cloud-based technology, configurable platforms, strong data quality, and collaborative partnership in managing complexity at scale. Lastly, Barbara and Brian reflect on how AI, plain-language tools, and a member-first approach can help deliver faster answers, greater confidence, and a more personal retirement experience for the future.
July 10, 2026Episode 12852 min
Bridging the Customer Protection Gap: How Insurers Can Respond to Generational Shifts in Risk and Readiness
In today’s volatile economic environment, insurance customers face a growing disconnect between what matters most to them and what actually protects them. Tune into this Majesco podcast, based on our recent primary research with insurance customers, to see how this expanding protection gap is changing customer expectations, influencing product purchases, driving demand for new solutions, and shaping the future of insurance. We break down the research by generation and examine protection gaps across lifestyle, financial, and safety/security risks, many of which are significant. Financial risks emerge as the most under-protected area, with especially large gaps affecting both Gen Z and Millennials and Gen X and Boomers. Safety and security risks show smaller overall gaps, reflecting traditional insurance coverage and long-standing industry strengths, but emerging threats like cybercrime still expose meaningful vulnerabilities. Most importantly, consumers who have the right products feel significantly more prepared, making it clear that the challenge is not a lack of solutions, but a lack of alignment, adoption, and perceived value. This story is not only about risk, but also about opportunity: our research shows that when consumers have the right products, their sense of preparedness can rise dramatically, sometimes by 30–40 percentage points. So why are they still not adopting them, and how can insurers close the gap between awareness, relevance, and action? Also explored is how AI, especially Generative and Agentic AI, is becoming a powerful bridge between concern and confidence, helping insurers deliver more personalized, proactive, and trusted customer experiences. If you want to better understand shifting customer expectations, needs, and behaviors, uncover untapped growth opportunities, and redefine your value in a rapidly changing market, this podcast will give you the insights and roadmap you need.
June 29, 2026Episode 12741 min
Reimagining Insurance for a More Resilient Future
In this engaging podcast, Denise Garth is joined by Mike Gula, Founder of Adaptive Insurance, who shares how his company is helping homeowners and businesses navigate rising climate risk through specialty insurance products built to close critical protection gaps. He discusses the role of parametric insurance in delivering faster capital after disruptive events, improving customer resilience, and creating new ways to protect against everyday climate-related losses. They also explore how AI is reshaping insurance operations and customer engagement, while emphasizing the importance of compliance, transparency, and using technology to support smarter, more resilient decisions.
June 17, 2026Episode 12614 min
Insights from UFCW on the Evolving Pension Market
In this episode of Future of Retirement, Rick Silva, Executive Director and Trust Fund Administrator for UFCW and Employers Trust LLC, sits down with host Jessica Hurley to explore how the organization is modernizing benefit administration for more than 140,000 members. He shares how UFCW has transformed its technology and processes through cloud migration, unified data systems, digital self-service tools, and automation designed to improve security, accuracy, and the member experience. The discussion also takes a look at the impact of claims and eligibility automation, workflow digitization, and stronger cybersecurity practices across their business. Lastly, Rick reflects how modernization is helping UFCW deliver faster service, better outcomes, and greater confidence for members, employers, and providers — while building a more scalable, forward-looking foundation for the future.
April 21, 2026Episode 12515 min
Insights from Pacific Life on the Evolving PRT Market
In this episode of Future of Retirement, host Jessica Hurley talks with Mike Domingos, Senior Vice President of Institutional Retirement at Pacific Life, about how Pacific Life is navigating and shaping the fast-growing pension risk transfer (PRT) market. Mike discusses how interest rates, market performance, and litigation risk are influencing today’s deal volumes and growth outlook, and how Pacific Life differentiates with over 80 years of PRT experience, strong brand and mutual structure, and the ability to manage increasingly complex plans, including innovative buy-in structures that convert to buyouts. They also explore how Pacific Life is leveraging AI and data science across pricing, onboarding, servicing, and call center operations—streamlining processes, handling large, complex data sets, and elevating the annuitant experience.
April 7, 2026Episode 12458 min
Frontier Insurers Transform Their Operating Model with an AI-Intelligent Foundation
AI for insurance isn’t just another buzzword; it’s the transformative technology of our lifetimes. In this riveting episode, we’re asking a different question. Not “How will we use AI?” but “How won’t we use AI?” Because if you’re only thinking about AI for one or two business functions, you’re already missing the point. This is where the idea of the Frontier Firm comes in. Coined by Microsoft, a Frontier Firm is powered by intelligence on tap, run by human–agent teams, and defined by a new role for every employee: the “agent boss.” These organizations don’t just experiment with AI—they realign strategy, operating models, and talent around it, backed by trustworthy data foundations and strong leadership sponsorship. In this conversation, you’ll hear from industry leaders who are already charting that course. We’ll explore what it really means to be a Frontier Insurer in the age of AI, how peers and technology partners are reshaping their businesses end to end, and the strategic moves executives can make now to protect relevance and unlock new growth.
March 31, 2026Episode 12317 min
Transforming Specialty Insurance with AI
In this riveting podcast, Matt Crum, President of Frank Winston Crum, shares how the company evolved from a Florida workers’ comp carrier into a multi-state specialty insurer while modernizing its technology foundation with Majesco. He explains how legacy systems constrained product expansion and speed to market, prompting a rigorous selection and blueprinting process to choose a scalable, configurable core platform. He also details how they now leverage AI across underwriting, servicing, and claims to reduce friction for agents and insureds, lower expenses, and improve decision-making.
March 16, 2026Episode 12224 min
The Future of AI is Human
In this illuminating episode, Denise Garth is joined by Arvind Sontha, Founder and CEO at Kyber, to look at how AI transforms claims communication by turning unstructured claim notes into clear, empathetic, and compliant customer correspondence while preserving governance and auditability across workflows. They highlight how AI templates encode the best adjusters’ storytelling skills, close talent gaps, remove bottlenecks with coverage attorneys, and ultimately free humans from robotic tasks so they can deliver more human, empathetic service at scale.
March 10, 2026Episode 12153 min
Unlocking Real Business Value in the New Era of Insurance Innovation
Insurers are entering a new era marked by rising costs, volatile risks, and mounting pressure on expense ratios that expose the limits of traditional business and technology models. As intelligent core platforms, cloud, advanced data & analytics, and new AI-native capabilities like GenAI and Agentic AI gain momentum, the gap between Leaders, Followers, and Laggards is hardening into a structural divide that will determine who pulls ahead over the next three to five years. In this podcast with Denise Garth, Chief Strategy Officer at Majesco, and Gail McGiffin, Founder and CEO of GEM Insurance Advisors, you’ll explore how forward-thinking insurers are redefining their operating models and technology foundations to bend the cost curve, unlock new value from AI, and build a sustainable competitive edge. The conversation will unpack where investment and execution are stalling, how Leaders are prioritizing strategic initiatives, products, and channels, and why now is the time to move from AI experiments to real-world execution across underwriting, servicing, claims, and customer/agent experiences—so you can stay competitive, relevant, and positioned for growth in the Intelligent Era of Insurance.
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