The Future of Insurance: Industry Leaders

Hosted by Majesco

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Episodes

124

Latest episode

Apr 2026

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About the show

Welcome to Majesco’s Future of Insurance Podcast Series, where we tap into the expertise and experience of a variety of industry leaders, partners and influencers to give listeners access to different stories, expertise and insights about the trends that are defining the future of insurance.

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60 recent

April 21, 2026Episode 12515 min

Insights from Pacific Life on the Evolving PRT Market

In this episode of Future of Retirement, host Jessica Hurley talks with Mike Domingos, Senior Vice President of Institutional Retirement at Pacific Life, about how Pacific Life is navigating and shaping the fast-growing pension risk transfer (PRT) market. Mike discusses how interest rates, market performance, and litigation risk are influencing today’s deal volumes and growth outlook, and how Pacific Life differentiates with over 80 years of PRT experience, strong brand and mutual structure, and the ability to manage increasingly complex plans, including innovative buy-in structures that convert to buyouts. They also explore how Pacific Life is leveraging AI and data science across pricing, onboarding, servicing, and call center operations—streamlining processes, handling large, complex data sets, and elevating the annuitant experience.

April 7, 2026Episode 12458 min

Frontier Insurers Transform Their Operating Model with an AI-Intelligent Foundation

AI for insurance isn’t just another buzzword; it’s the transformative technology of our lifetimes.In this riveting episode, we’re asking a different question. Not “How will we use AI?” but “How won’t we use AI?” Because if you’re only thinking about AI for one or two business functions, you’re already missing the point.This is where the idea of the Frontier Firm comes in. Coined by Microsoft, a Frontier Firm is powered by intelligence on tap, run by human–agent teams, and defined by a new role for every employee: the “agent boss.” These organizations don’t just experiment with AI—they realign strategy, operating models, and talent around it, backed by trustworthy data foundations and strong leadership sponsorship.In this conversation, you’ll hear from industry leaders who are already charting that course. We’ll explore what it really means to be a Frontier Insurer in the age of AI, how peers and technology partners are reshaping their businesses end to end, and the strategic moves executives can make now to protect relevance and unlock new growth.

March 31, 2026Episode 12317 min

Transforming Specialty Insurance with AI

In this riveting podcast, Matt Crum, President of Frank Winston Crum, shares how the company evolved from a Florida workers’ comp carrier into a multi-state specialty insurer while modernizing its technology foundation with Majesco. He explains how legacy systems constrained product expansion and speed to market, prompting a rigorous selection and blueprinting process to choose a scalable, configurable core platform. He also details how they now leverage AI across underwriting, servicing, and claims to reduce friction for agents and insureds, lower expenses, and improve decision-making.

March 16, 2026Episode 12224 min

The Future of AI is Human

In this illuminating episode, Denise Garth is joined by Arvind Sontha, Founder and CEO at Kyber, to look at how AI transforms claims communication by turning unstructured claim notes into clear, empathetic, and compliant customer correspondence while preserving governance and auditability across workflows. They highlight how AI templates encode the best adjusters’ storytelling skills, close talent gaps, remove bottlenecks with coverage attorneys, and ultimately free humans from robotic tasks so they can deliver more human, empathetic service at scale.

March 10, 2026Episode 12153 min

Unlocking Real Business Value in the New Era of Insurance Innovation

Insurers are entering a new era marked by rising costs, volatile risks, and mounting pressure on expense ratios that expose the limits of traditional business and technology models. As intelligent core platforms, cloud, advanced data & analytics, and new AI-native capabilities like GenAI and Agentic AI gain momentum, the gap between Leaders, Followers, and Laggards is hardening into a structural divide that will determine who pulls ahead over the next three to five years. In this podcast with Denise Garth, Chief Strategy Officer at Majesco, and Gail McGiffin, Founder and CEO of GEM Insurance Advisors, you’ll explore how forward-thinking insurers are redefining their operating models and technology foundations to bend the cost curve, unlock new value from AI, and build a sustainable competitive edge. The conversation will unpack where investment and execution are stalling, how Leaders are prioritizing strategic initiatives, products, and channels, and why now is the time to move from AI experiments to real-world execution across underwriting, servicing, claims, and customer/agent experiences—so you can stay competitive, relevant, and positioned for growth in the Intelligent Era of Insurance.

February 24, 2026Episode 12018 min

The Power of Intelligent Change

In this insightful episode, Denise Garth sits down with Stephanie Whalen from Ullico to dive into the company’s bold transformation journey. They explore how the company’s rich history shaped its strategy, the critical role of technology and the right partner, and how Majesco’s Intelligent Core and GenAI are helping employees work smarter and adapt to change. Stephanie shares how Ullico is embracing a shift from green screens to modern solutions, what’s ahead for the business, and practical advice for others starting their own transformation journey.

February 18, 2026Episode 11924 min

Reinventing Loss Control at Aviva

In this episode, Denise Garth is joined by Sarah Woodrow and Andrew Brown from Aviva to share how they’ve transformed loss control from traditional site visits to a digital-first model using video inspections, self-surveys, and powerful analytics. They reveal how launching Aviva Self-Assess during COVID reshaped customer engagement, unlocked major time and cost savings, supported sustainability goals, and set the stage for new capabilities like an impairments module and data-driven risk insights that deliver greater value for commercial customers.

February 10, 2026Episode 11826 min

Solving Real Problems in the Era of Intelligent Insurance

Join Majesco’s Denise Garth and InsurTech New York Co-Founder and Managing Director Tony Lew as they explore InsurTech’s next phase after a decade of rapid growth and investment. They discuss how investment priorities have shifted, what now defines a strong InsurTech opportunity, and guidance for those focused on GenAI and Agentic AI. The conversation looks at the rise of InsurTech zombies, the impact on insurers that rely on them, and where the next wave of innovation will emerge in an intelligent era of insurance.

February 3, 2026Episode 1171 hr 0 min

2026 Intelligent Insurance Trends You Need to Stay Competitive and Accelerate Growth

Insurers are entering a new era marked by economic volatility, escalating risks, rapid technological change, and rising customer expectations that demand modernized operations and technology. Although already a quarter into the 21st century, many insurers still rely on outdated business models, making the need for transformation urgent.In this conversation led by Denise Garth, Chief Strategy Officer at Majesco, panelists Rob McIsaac (RPM Ventures NC, LLC), Lisa Wardlaw (360 Digital Immersion), and Jim DeMarco (Microsoft) explore whether insurers are truly motivated to change. Their discussion centers on why adapting now is essential to remain competitive, relevant, and positioned for growth—and how bold strategy and smart execution can help insurers leverage emerging trends to their advantage.

November 12, 2025Episode 11635 min

Bespoke Property Intelligence

From early InsurTech days to today’s AI-powered landscape, Denise Garth sits down with Bob Frady to explore how PropertyLens is transforming property data and risk assessment. They discuss how the evolution of data, analytics, and AI, from predictive to GenAI to Agentic AI, is reshaping property intelligence, insurance pricing, and loss prevention. Plus, how the Majesco and PropertyLens partnership is helping insurers move from paying claims to preventing them.