The DEX Show: A Show for IT Change Makers

Hosted by Nexthink

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232

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Jun 2026

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About the show

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

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60 recent

June 9, 202636 min

Deleting Em-Dashes 🤨 : REALITY BYTES AI WORKPLACE SPECIAL ft. HR Leader Gabi Tofani

In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines what organizations might gain (and lose) as AI becomes embedded in daily work.Plus: vibe coding, AI Eagles, and the curious case of the disappearing em-dash.Check out the new DEX subreddit here (reddit.com/r/nexthink). Geoff Wright AMA Wednesday, June 10th, 4PM ESTBook your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) todayLearn more about Nexthink Spark, the personal IT agent for every employee, here

June 3, 202630 min

H.I.G. Capital CTO Luis Suarez: "The Missing Layer in AI Transformation? DEX!"

Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of AI. Drawing on more than two decades at the global investment firm, Suarez explores AI as an "equal opportunities disruptor," the growing convergence of CIO and CTO responsibilities, and why IT must become the department of "how," not "no." The conversation also dives deep into the relationship between Digital Employee Experience (DEX) and AI transformation, examining how visibility, observability and proactive remediation help organisations accelerate adoption, measure value and move toward self-healing IT operations.Check out the new DEX subreddit here: https://www.reddit.com/r/nexthink (Geoff Wright will be doing an AMA next Wednesday, June 10th, 4PM EST)Watch Tom interview Leidos CIO Alexandra Guenther on Soul of the CIO here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) todayLearn more about Nexthink Spark, the personal IT agent for every employee, here

May 26, 202639 min

Future Solving with Brian Evergreen (Or: How to Escape those AI Career Jitters)

Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work backwards. He explores why “start with the problem” thinking limits AI strategy, how visible strategy and relational leadership can unlock better transformation, and why human connection may become more valuable—not less—in an AI-enabled world. A thoughtful conversation on escaping AI career anxiety, building resilient networks, and creating value beyond efficiency.Check out Cassie Kozyrkov on Soul of the CIO hereBook your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)Learn more about Nexthink Spark, the personal IT agent for every employee, here

May 19, 202625 min

Reality Byes The Birth of Mobile DEX (Opening the Black Box)

On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience. Together, they explore why mobile devices have become mission-critical for frontline and hybrid workforces, why mobile visibility has remained a major blind spot for IT, and how Mobile DEX changes that. The conversation covers healthcare, retail and manufacturing use cases, AI compliance, application insights, VDI convergence, and the growing shift toward mobile-first work strategies. Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)

May 12, 202636 min

Rude AI Agents?!? An AMAZING LOOK Under the Hood @ Nexthink's AI Labs

In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding copilots powered by Claude Code to autonomous troubleshooting systems that learn from humans, the conversation dives into how AI is transforming software engineering, IT operations, and product development itself. Along the way: hilarious stories of “rude” AI support agents, why context matters more than model size, and why judgment and taste may become the most valuable skills in the AI era.Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)Learn more about Nexthink Spark, the personal IT agent for every employee, here

May 6, 202635 min

Total Experience: IoT, AI & DEX Beyond the Device w/ Patrycja Sobera

Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience is expanding far beyond laptops, tickets and dashboards. She discusses the rise of “total experience,” where endpoint, environment, IoT, service and sentiment data come together to reduce friction and improve business outcomes.From meeting-room failures and quick-service restaurant systems to AI-driven insights, XLAs and return on experience, Patrycja explains how organizations can move from reactive IT to proactive, human-centred workplace orchestration—and why the next phase of DEX is about people, not just technology.Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)Learn more about Nexthink Spark, the personal IT agent for every employee, here

April 28, 202634 min

Vibe Coding, Dune & Staying Human: Sam Gantner Unfiltered

Sam Gantner is back on the show — but this one’s a little different.We skip our usual “state of the industry” conversation and get into what he’s thinking and postng about instead: experimenting with AI tools, building his own internal apps, and posting some pretty "hot takes" online.We cover his current AI stack, why he settled on Claude, and how hands-on building has changed the way he thinks about product and leadership. There’s a deeper look at the shift from AI as an assistant to AI as an agent, and what that means for engineers, teams, and how work gets done.We also get into managing AI vs managing people, why coding still matters (even if AI writes most of it), and the risks of shipping more features just because you can.Plus: Dune, sci-fi, and whether any of this is slowing down. Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)Learn more about Nexthink Spark, the personal IT agent for every employee, here

April 21, 202635 min

From Cloud Hype to AI Reality: A MASTERCLASS w/ David Linthicum

David Linthicum has been at the center of the cloud conversation for decades. Former Chief Cloud Strategy Officer at Deloitte, CTO across multiple firms, and author of 17 books on cloud computing, David is one of the most influential voices shaping how enterprises think about architecture, cost, and value.Now, as an independent analyst and widely followed commentator, he’s known for something rare in tech: cutting through hype with hard data and real-world economics/Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)Learn more about Nexthink Spark, the personal IT agent for every employee, here

April 15, 202629 min

Storytelling as Strategy: DEX Strategy 1:1 with Laura Reeves

In today's episode, Tom is joined by Senior Client Director Laura Reeves for a wide-ranging conversation on storytelling as the defining skill in digital employee experience. From her “squiggly line” career journey across marketing and client leadership to the evolution of DEX itself, Laura explores how the role of IT has shifted from fixing issues to shaping strategic narratives. They discuss the impact of the pandemic, the rise of experience-led organisations, and why the most successful professionals are those who can connect data to meaning. The episode also touches on personal branding, Women in DEX, and what comes next in an AI-driven workplace.Book your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)

April 7, 202650 min

Why AI Spells the DEATH of Workplace “Coasting”: Jacob Morgan returns

Jacob Morgan returns to The DEX Show for another provocative conversation on the future of work, AI, and why 2026 is the year of accountability. Jacob argues that AI is exposing “performative work,” forcing organizations to rethink culture, leadership, and what real value creation looks like. We explore why company culture became too vague, why human judgment matters more than ever, and how leaders can avoid over-relying on AI at the expense of discernment, responsibility, and individuality. It’s a wide-ranging discussion on work, ambition, and the high-stakes reset now unfolding inside modern organizations.Learn more about Nexthink Spark, the personal IT agent for every employee, here