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The DEX Show: A Show for IT Change Makers

The DEX Show: A Show for IT Change Makers

Hosted by Nexthink

Technology
WebsiteRSS feed

Episodes

242

Latest episode

Aug 2026

Language

EN

About the show

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

Listen to episodes

60 recent
August 25, 202636 min

EXCLUSIVE: Inside HBR’s New "AI Acceleration Gap" Report | Darren Wright

What happens when AI adoption moves faster than IT can govern it? Former Honeywell VP of IT Darren Wright joins Tom for an exclusive look at Bridging the AI Acceleration Gap, a new report from Harvard Business Review Analytic Services sponsored by Nexthink. Drawing on his own contribution to the research, Darren explores why employee-led AI adoption is challenging IT’s traditional role, the growing risks around security, governance, complexity and ROI, and why visibility into real-world AI usage has become essential. He also examines how DEX can help IT navigate the transition and what technology careers might look like as AI reshapes IT itself. Download the new report here (https://nexthink.com/resource/bridging-the-ai-acceleration-gap) Register for (or follow) Kelly Monahan's AMA here (and give the subreddeit a follow at www.reddit.com/r/nexthink/) Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

August 18, 202627 min

The DEX Value Engine: Inside Nexthink Professional Services | Bryan Hunter

What happens when DEX experts work directly with customers to turn complex problems into practical solutions? Bryan Hunter, Consulting Senior Manager in Nexthink Professional Services, joins the show to reveal where the rubber really meets the road. Drawing on his experience both as a former Nexthink customer and now advisor, Bryan explores how Professional Services accelerates time to value and turns customer challenges into innovations. He shares a hardware refresh approach now deployed across dozens of customers, combining device age, experience and personas to predict replacement needs, alongside creative work in software licensing, Flow, Spark and AI—and explains why successful DEX demands experimentation, not perfection. Contact Nexthink Professional Services here: https://nexthink.com/professional-services Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

August 12, 202632 min

AI Natives Don't Exist Yet: The New Career Reality | Mervyn Dinnen

What happens to careers, talent and employee experience when AI starts rewriting the rules of work? Author, analyst and HR thinker Mervyn Dinnen joins The DEX Show to explore the changing relationship between technology and people, from Gen Z entering an increasingly uncertain workplace to older generations working longer and traditional career paths beginning to disappear. They discuss AI's impact on recruitment and HR, the growing importance of human networks, the convergence of IT and people teams, and why continuous learning and curiosity are becoming essential career skills. Above all, Mervyn explains why employee experience matters more than ever in an AI-powered workplace. Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

August 5, 202631 min

Workplace UTOPIA: What Would the Perfect Future of Work Look Like? | Reality Bites

What would the workplace look like if we designed out the pointless meetings, performative busyness and endless administrative work? In this Reality Bites episode, the panel takes a recklessly optimistic journey into “Workplace UTOPIA,” imagining a future where AI removes friction without pretending to be human. They debate the end of PowerPoint, fixed job descriptions and the 40-hour week, while exploring creativity, meaningful work, human communication and the surprising value of boredom. From AI-powered meetings to the Museum of Pointless Work, the conversation asks what we should automate, what must remain human and whether technology can genuinely give us more time to live. Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

July 27, 202630 min

AI, Risk & Reward at Aon w/ Simon Sankey & Laura Reeves

As organizations race to adopt AI, how do they balance innovation with governance, employee trust and long-term business value? Laura Reeves rejoins the show alongside Simon Sankey, Senior Director of User Experience at Aon, to explore how Digital Employee Experience has become the foundation of Aon's AI strategy. They discuss earning the right to innovate, building an AI-ready organization, measuring adoption beyond support tickets, and why employee experience must remain at the centre of every transformation. The conversation also explores leadership, risk, AI Drive, and how organizations can empower people while embracing one of the biggest technology shifts in decades. Download your free copy of Gartner's DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

July 20, 202636 min

Creative DEX at Qualcomm: Scaling Innovation with Nexthink (w/ Christopher Ord & Seth White)

Qualcomm has long been one of Nexthink's most innovative customers, using Digital Employee Experience data to support everything from proactive IT to the development and rollout of its own Snapdragon-powered devices. In this episode, Senior Staff IT Engineer Christopher Ord explains how Qualcomm has continued to evolve that foundation, using Nexthink telemetry, employee sentiment and AI-powered workflows to improve both employee experience and product development. Joining him is Seth White, CEO of Elllypsys, Qualcomm's Nexthink implementation partner, who discusses how specialist operational expertise is helping organisations extend and operationalise mature DEX programmes through automation, AI and continuous improvement. Download your free copy of Gartner's DEX Magic Quadrant here Register for Christopher Ord's Creative DEX AMA: Beyond the Service Desk here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

July 14, 202625 min

The Magic Quadrant and the Hardware Reckoning: DEXOps 1:1 w/ Scott Pope

Rising device costs, new AI workloads and changing employee expectations are forcing organizations to rethink how workplace hardware is managed. Scott Pope, Director of Value Advisory Customer Outcomes at Nexthink, returns to explore how DEXOps is replacing rigid three- and four-year refresh cycles with performance-based decisions grounded in experience data. He discusses device telemetry, AI readiness, sustainability, refurbished hardware and the emergence of “Total DEX” across laptops, mobile devices, virtual desktops and meeting-room technology. The conversation reveals why hardware lifecycle management is becoming a strategic business priority, and how DEX teams can reduce costs while improving performance and employee experience. Download your free copy of the fantastic DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today Learn more about Nexthink Spark, the personal IT agent for every employee, here

July 6, 202629 min

⚽ 🌍 World Cup DEX Report EXCLUSIVE: How Streaming Impacts *Your* Digital Workplace

What happens to your digital workplace when millions of employees stream the biggest sporting event on the planet? In this World Cup special, Mike Lovewell and David Adelman unpack Nexthink's exclusive World Cup DEX study, revealing how live football streaming affects network performance, employee experience, and productivity across the enterprise. The discussion explores why major live events expose hidden digital workplace challenges, how DEX gives IT teams visibility into real user behaviour, and why modern IT is becoming as much about employee experience as technology. Plus, predictions for the tournament and what the future of AI-powered workplace insights might look like. Important note: David and Tom may also have underestimated England 🎉🎉🎉 Register for or read Leslie Beavers' AMA (Weds 8th, 4pm ET) on the Nexthink subreddit here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today Learn more about Nexthink Spark, the personal IT agent for every employee, here

July 2, 202637 min

Experience 26 Preview: DEXOps, Disney & the Future of DEX | Megan Brake & Mitch Trychta (Vizient)

Experience 2026 is heading to Orlando, and this special episode previews what attendees can expect from the year's biggest Digital Employee Experience event. Megan Brake, Head of Content at Nexthink, joins Mitch Trychta, Lead of Digital Employee Experience Programs & Research at Vizient, to discuss this year's "Agents of Change" theme, the evolution of DEXOps, and how AI is reshaping digital workplace strategy. They also explore new conference formats, customer-led sessions, networking opportunities, and why Experience has become a must-attend event for IT and DEX leaders—plus a few entertaining Disney stories to get everyone in the Orlando spirit. Register for Leslie Beavers' AMA on the Nexthink subreddit here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today Learn more about Nexthink Spark, the personal IT agent for every employee, here

June 23, 202630 min

"Victory Lap" - GARTNER DEX MAGIC QUADRANT SPECIAL ft. Andrew Robertson

Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s continued leadership position, the widening gap between the company and the competition, and what Gartner’s latest MQ and Critical Capabilities reports reveal about the evolving DEX market. The conversation explores AI innovation, customer advocacy, community-building, and how Nexthink continues to shape the future of digital employee experience. Plus, a preview of Experience 2026 in Orlando and reflections on what makes Nexthink’s culture, momentum, and customer community so unique. Download your free copy of the fantastic DEX Magic Quadrant here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today Learn more about Nexthink Spark, the personal IT agent for every employee, here

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