The DEX Show: A Show for IT Change Makers

Hosted by Nexthink

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238

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Jul 2026

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About the show

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind. If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you. Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

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July 27, 202630 min

AI, Risk & Reward at Aon w/ Simon Sankey & Laura Reeves

As organizations race to adopt AI, how do they balance innovation with governance, employee trust and long-term business value?Laura Reeves rejoins the show alongside Simon Sankey, Senior Director of User Experience at Aon, to explore how Digital Employee Experience has become the foundation of Aon's AI strategy. They discuss earning the right to innovate, building an AI-ready organization, measuring adoption beyond support tickets, and why employee experience must remain at the centre of every transformation. The conversation also explores leadership, risk, AI Drive, and how organizations can empower people while embracing one of the biggest technology shifts in decades.Download your free copy of Gartner's DEX Magic Quadrant hereBook your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

July 20, 202636 min

Creative DEX: How Qualcomm Uses Nexthink to Build Better Snapdragon PCs | Christopher Ord & Seth White

What happens when Digital Employee Experience moves beyond IT support and becomes part of how an entire business operates? Tom welcomes Christopher Ord, Senior Staff IT Engineer at Qualcomm, and Seth White, Co-Founder and CEO of Ellipsys, to explore some of the most creative real-world applications of DEX, from validating Snapdragon laptop deployments and improving AI-powered support with Spark to embedding Nexthink into Qualcomm's day-to-day operating model. The conversation also explores DEX operationalization, business context, and why the future of DEX lies in empowering every team—not just the service desk—to make better decisions with experience data.Register for Christopher Ord's Creative DEX AMA: Beyond the Service Desk hereCheck out Leslie Beavers' recent AMA on the Nexthink subreddit hereDownload your free copy of Gartner's DEX Magic Quadrant hereBook your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) today

July 14, 202625 min

The Magic Quadrant and the Hardware Reckoning: DEXOps 1:1 w/ Scott Pope

Rising device costs, new AI workloads and changing employee expectations are forcing organizations to rethink how workplace hardware is managed. Scott Pope, Director of Value Advisory Customer Outcomes at Nexthink, returns to explore how DEXOps is replacing rigid three- and four-year refresh cycles with performance-based decisions grounded in experience data. He discusses device telemetry, AI readiness, sustainability, refurbished hardware and the emergence of “Total DEX” across laptops, mobile devices, virtual desktops and meeting-room technology. The conversation reveals why hardware lifecycle management is becoming a strategic business priority, and how DEX teams can reduce costs while improving performance and employee experience.Download your free copy of the fantastic DEX Magic Quadrant hereBook your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) todayLearn more about Nexthink Spark, the personal IT agent for every employee, here

July 6, 202629 min

⚽ 🌍 World Cup DEX Report EXCLUSIVE: How Streaming Impacts Your Digital Workplace

What happens to your digital workplace when millions of employees stream the biggest sporting event on the planet? In this World Cup special, Mike Lovewell and David Adelman unpack Nexthink's exclusive World Cup DEX study, revealing how live football streaming affects network performance, employee experience, and productivity across the enterprise. The discussion explores why major live events expose hidden digital workplace challenges, how DEX gives IT teams visibility into real user behaviour, and why modern IT is becoming as much about employee experience as technology.Plus, predictions for the tournament and what the future of AI-powered workplace insights might look like.Important note: David and Tom may also have underestimated England 🎉🎉🎉Register for or read Leslie Beavers' AMA (Weds 8th, 4pm ET) on the Nexthink subreddit hereBook your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) todayLearn more about Nexthink Spark, the personal IT agent for every employee, here

July 2, 202637 min

Experience 26 Preview: DEXOps, Disney & the Future of DEX | Megan Brake & Mitch Trychta (Vizient)

Experience 2026 is heading to Orlando, and this special episode previews what attendees can expect from the year's biggest Digital Employee Experience event. Megan Brake, Head of Content at Nexthink, joins Mitch Trychta, Lead of Digital Employee Experience Programs & Research at Vizient, to discuss this year's "Agents of Change" theme, the evolution of DEXOps, and how AI is reshaping digital workplace strategy. They also explore new conference formats, customer-led sessions, networking opportunities, and why Experience has become a must-attend event for IT and DEX leaders—plus a few entertaining Disney stories to get everyone in the Orlando spirit.Register for Leslie Beavers' AMA on the Nexthink subreddit hereBook your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) todayLearn more about Nexthink Spark, the personal IT agent for every employee, here

June 23, 202630 min

"Victory Lap" - GARTNER DEX MAGIC QUADRANT SPECIAL ft. Andrew Robertson

Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s continued leadership position, the widening gap between the company and the competition, and what Gartner’s latest MQ and Critical Capabilities reports reveal about the evolving DEX market. The conversation explores AI innovation, customer advocacy, community-building, and how Nexthink continues to shape the future of digital employee experience.Plus, a preview of Experience 2026 in Orlando and reflections on what makes Nexthink’s culture, momentum, and customer community so unique.Download your free copy of the fantastic DEX Magic Quadrant hereBook your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) todayLearn more about Nexthink Spark, the personal IT agent for every employee, here

June 17, 202641 min

The End of the "Job" as We Know It! What's that mean for DEX?? Phil Kirschner Is Back

Phil Kirschner returns to The DEX Show to explore how AI is reshaping work far beyond productivity gains and chatbot hype. From hybrid work and organizational silos to employee experience and the future of jobs themselves, Phil argues that leaders must rethink how work is designed—not just automate existing processes. We discuss why most change initiatives fail, what AI means for workplace strategy, how organizations can overcome resistance to transformation, and why the companies winning with AI are often those that mastered remote-first ways of working. A provocative conversation about the next era of work, leadership, and organizational design.Check out Geoffrey Wright's fantastic AMA on Nexthink's new DEX subreddit hereBook your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) todayLearn more about Nexthink Spark, the personal IT agent for every employee, here

June 9, 202636 min

Deleting Em-Dashes 🤨 : REALITY BYTES AI WORKPLACE SPECIAL ft. HR Leader Gabi Tofani

In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building curiosity-driven cultures to the risks of “AI slop,” homogenized thinking, and performance reviews written by bots (for bots), the conversation examines what organizations might gain (and lose) as AI becomes embedded in daily work.Plus: vibe coding, AI Eagles, and the curious case of the disappearing em-dash.Check out the new DEX subreddit here (reddit.com/r/nexthink). Geoff Wright AMA Wednesday, June 10th, 4PM ESTBook your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) todayLearn more about Nexthink Spark, the personal IT agent for every employee, here

June 3, 202630 min

H.I.G. Capital CTO Luis Suarez: "The Missing Layer in AI Transformation? DEX!"

Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of AI. Drawing on more than two decades at the global investment firm, Suarez explores AI as an "equal opportunities disruptor," the growing convergence of CIO and CTO responsibilities, and why IT must become the department of "how," not "no." The conversation also dives deep into the relationship between Digital Employee Experience (DEX) and AI transformation, examining how visibility, observability and proactive remediation help organisations accelerate adoption, measure value and move toward self-healing IT operations.Check out the new DEX subreddit here: https://www.reddit.com/r/nexthink (Geoff Wright will be doing an AMA next Wednesday, June 10th, 4PM EST)Watch Tom interview Leidos CIO Alexandra Guenther on Soul of the CIO here Book your ticket for Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida) todayLearn more about Nexthink Spark, the personal IT agent for every employee, here

May 26, 202639 min

Future Solving with Brian Evergreen (Or: How to Escape those AI Career Jitters)

Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work backwards. He explores why “start with the problem” thinking limits AI strategy, how visible strategy and relational leadership can unlock better transformation, and why human connection may become more valuable—not less—in an AI-enabled world. A thoughtful conversation on escaping AI career anxiety, building resilient networks, and creating value beyond efficiency.Check out Cassie Kozyrkov on Soul of the CIO hereBook your ticket at Nexthink Experience 2026 (October 5–7, ⁠JW Marriott Grande Lakes ⁠Orlando, Florida)Learn more about Nexthink Spark, the personal IT agent for every employee, here