The athenahealth podcast

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Latest episode

May 2026

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About the show

Going in-depth on features, enhancements, and accelerators in the athenaOne EHR, as well as industry trends impacting those on the athenahealth network. Visit the athenahealth Marketplace (marketplace.athenahealth.com) to learn more about our partner sponsors.

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55 recent

May 19, 2026Episode 5526 min

Episode 55: AI tools for better patient experience

How can practices increase throughput without sacrificing the patient experience? In our latest athenahealth podcast episode, we highlight two upcoming athenaOne enhancements that streamline scheduling, improve patient communication, and reduce staff workload. From waitlist scheduling to AI-assisted patient conversations, these tools will help patients connect with care more easily and help staff focus on what matters most.

April 28, 2026Episode 5418 min

Episode 54: Modernization and sustainability at Tribal health centers

Modernization at Tribal health centers requires respect, partnership, and understanding of Tribal sovereignty. In the latest episode of the athenahealth podcast, we're joined by Tony Lucero, a Tribal health consultant and enrolled member of Isleta Pueblo to discuss how Tribal health centers are redefining what modernization means when driven by Tribal priorities, not external timelines, and how community health leaders are strengthening financial sustainability, supporting staff through workforce challenges, and leveraging innovation in ways that preserve culture and build trust with their communities.

March 18, 2026Episode 5335 min

Episode 53: Addressing physician sentiment in the Spring 2026 Release

We're joined by Dr. Nele Jessel, Chief Medical Officer, to go in-depth on the results from the 2026 Physician Sentiment Survey -- our annual survey of 1,000+ physicians nationwide across specialties, practice sizes, and locations -- and to look at how the features in the Spring 2026 Release address the hopes, concerns, and perspectives we're hearing from survey respondents and users of athenaOne. To learn more about the Physician Sentiment Survey, please visit the athenaInstitute page at athenahealth.com.

March 11, 2026Episode 5212 min

Episode 52: Reducing your revenue cycle work

As part of the Spring 2026 Release Walk-through webinar this week, we welcomed Nora Iluri, who leads the teams building and updating revenue cycle workflows in athenaOne. In the latest athenahealth podcast, we share our conversation with her about the ways we’re reducing your revenue cycle tasks and using AI to get you paid faster and more comprehensively. The Spring 2026 Release comes to athenaOne from March 18-20. Learn more about the Spring 2026 Release by visiting the Release Centers on the Success Community.

February 4, 2026Episode 5112 min

Episode 51: Incentivizing providers to close encounters faster

The latest episode of the athenahealth podcast looks at the vital work being done in rural communities, where healthcare providers must overcome unique geographic, economic, and infrastructure challenges to deliver comprehensive care – with the help of athenaOne solutions. Get tips for engaging patients with limited internet connectivity, using incentive programs and athenaOne tools to drive clinical efficiency, and preparing reluctant clinicians for AI adoption while maintaining the personal touch that's essential to building trust in tight-knit communities.

January 12, 2026Episode 5013 min

Episode 50: How your peers transitioned to Enhanced Self Check-in

As of November, over one-third of eligible appointments on athenaOne saw patients using Enhanced Self Check-in – a significant jump even from the 23% we were seeing at the end of 2024. Enhanced Self Check-in supports practices with the ability to capture important patient information in advance of an encounter, including expanded automated check-in messaging, insurance card capture, collecting online patient payments, patient screeners, and medications review. In the latest episode of the athenahealth podcast, we're joined by Virginia Urology to hear more about how they adopted Enhanced Self Check-in.

January 5, 2026Episode 4919 min

Episode 49: Curing complexity with the athenaInstitute

Healthcare stands at a crossroads. While AI breakthroughs and innovation dominate the headlines, complexity remains a persistent challenge for too many practices nationwide. Navigating this ever-evolving landscape can feel overwhelming, but at athenahealth, we view complexity not as a barrier, but as an invitation to lead. In the latest episode of the athenahealth podcast, we introduce you to the athenaInstitute, athenahealth’s platform for championing ideas and actions that help cure complexity in ambulatory care. Through timely insights, expert collaboration, and a spotlight on industry-shaping innovation, the athenaInstitute aims to accelerate meaningful progress for practices and the patients they serve. Learn more by navigating to https://www.athenahealth.com/athenainstitute.

December 8, 2025Episode 4818 min

Episode 48: Using AI to keep patient care personal

In an interview recorded at Thrive Summit in November, we explore how innovative clinicians are leveraging athenaOne and artificial intelligence tools to overcome geographic barriers while maintaining the personal connection that's so vital to effective patient care. Dr. Allen Gee is a neurologist practicing in Wyoming, where he's one of only eight full-time neurologists serving a state of over 500,000 residents across hundreds of miles. With his focus on "neurohealth" — treating the whole person rather than just symptoms — Dr. Gee shares his insights on using athenaOne's tools for patient engagement, how AI is helping him focus on patients rather than screens, and why he believes the future of healthcare lies in the collaboration between human intelligence and artificial intelligence.

November 19, 2025Episode 4711 min

Episode 47: Tips for transitioning to Appointment Schedule

Since its launch in 2023, Appointment Schedule has gradually replaced the legacy scheduling workflow in athenaOne. Appointment Schedule offers more in-depth visibility to a provider or department’s schedule as well as open or booked slots, and it allows users to view the calendar and start booking without first selecting a patient. As of July, over 90% of athenaOne practices who scheduled an appointment did so with the new Appointment Schedule workflow. By the end of 2025, two-thirds of organizations will have fully migrated to the new Appointment Schedule workflow. Want some tips and tricks on transitioning to the new Appointment Schedule workflow from an organization that has been with us throughout the journey? Check out an interview recorded at Thrive Summit in Nashville in early November. This episode is brought to you by Pretty Good AI: https://marketplace.athenahealth.com/product/pretty-good-ai

November 12, 2025Episode 4615 min

Episode 46: A chat with a pediatrician using AI in athenaOne

If you were at Thrive in early November, you were in the room when we introduced the AI-native clinical encounter, a reimagined experience that anticipates clinicians’ needs, surfaces relevant insights at the moment of care, and drafts documentation, orders, and diagnoses based on the clinician-patient conversation. Listen to a conversation with Dr. Vik Mali, a pediatrician from the suburbs of Detroit, about his experience as an early tester of these AI features -- including Sage, a digital assistant embedded into athenaOne that clinicians can use to obtain information about their patient.

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