The Alldus Podcast - AI in Action

Hosted by Alldus International

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Episodes

773

Latest episode

Aug 2026

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EN-US

About the show

The Alldus Podcast series, powered by Alldus International, explores innovation across Artificial Intelligence, ServiceNow and Cybersecurity. Through conversations with industry experts and leaders, it highlights real-world applications of emerging technologies, from AI and data science in everyday life, to digital transformation through ServiceNow, and the latest trends shaping cybersecurity.

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60 recent

August 24, 202621 min

ServiceNow Series E220: Building a Scalable ServiceNow Platform for Healthcare Innovation with Wellstar's Dianne Kokotoff

Today's guest is Dianne Kokotoff, Executive Director, Enterprise Solutions and Automation at Wellstar Health System. Founded in 1993, Wellstar is one of the largest nonprofit healthcare systems in the Southeast, serving communities across Georgia through more than 400 care locations, including 11 hospitals. With more than 35,000 team members, Wellstar provides comprehensive, patient-centered care across a wide range of specialties, while also investing in innovation, research, technology and community health.Dianne is an experienced technology executive with a strong track record across financial services and healthcare. She leads ServiceNow and Automation teams, driving IT operational excellence, platform strategy, governance and continuous improvement across ITSM, ITOM, ITBM and SecOps. Her expertise also spans Robotic Process Automation, Agile transformation, enterprise architecture, process improvement and requirements analysis, with a focus on delivering technology strategies aligned with business goals.In the episode, Dianne talks about: 0:00 Her journey from military communications to pioneering ServiceNow leadership 5:04 Transforming ServiceNow adoption across Wellstar Health System 6:32 How strong processes and quality data drove ServiceNow success 10:58 Expanding ServiceNow into an enterprise-wide transformation platform 12:53 Getting stakeholder buy-in to drive successful technology implementations 15:47 How her lean ServiceNow team delivers enterprise-scale success 17:45 Expanding ServiceNow with AI agents and innovation

August 17, 202621 min

Cybersecurity Series E25: The Front Line of Financial Cybersecurity with U.S. Bank's Paul Collins

Today's guest is Paul Collins, Regional Information Security Officer, Europe at U.S. Bank. Founded in 1863, U.S. Bank is one of the largest commercial banks in the United States, providing a broad range of financial services to individuals, businesses and organizations. With a strong focus on innovation, digital banking, payments and customer experience, U.S. Bank serves millions of customers across the U.S. and internationally, including through its global payments business, Elavon.Paul is an experienced Information Security leader with over 35 years in IT and cybersecurity, including more than 20 years in CISO and senior security roles within international financial services. He has worked closely with financial regulators and industry bodies across Europe and the U.S. Currently part of the U.S. Bank Information Security Services leadership team, Paul is responsible for information security across all U.S. Bank business lines in Europe. He is passionate about cybersecurity, collaboration and knowledge sharing.In the episode, Paul talks about: 0:00 His 35 year journey of tech evolution and cybersecurity insights 2:56 How curiosity drove his cybersecurity career as internet security evolved 4:09 His role at U.S. Bank Europe within payments security and operations 5:11 Seeing financial cyber threats focus on money, ransomware, suppliers and regulation 7:30 Underestimating supplier risk in banking cybersecurity 8:46 How AI is accelerating cyber attacks and lowering the barrier for threat actors 11:24 The need for training, vigilance and realistic phishing awareness 14:03 How organized cybercrime forces security to balance friction and experience 16:38 Global security leadership relies on daily collaboration and communication 19:38 Cyber careers need experience, internships and practical skills over certifications

August 10, 202619 min

E565 How Agentic AI Transforms HR & Enterprise Productivity with Workday's Clare Hickie

Today's guest is Clare Hickie, Chief Technology Officer, EMEA at Workday . Founded in 2005, Workday is a leading enterprise software company that provides cloud-based solutions for human capital management (HCM), finance, planning and AI-powered business operations. Workday serves more than 11,500 organizations worldwide, including over 65% of the Fortune 500. Workday helps businesses streamline operations, improve workforce management and make faster, data-driven decisions through its secure, intelligent cloud platform. In her role with Workday, Clare partners with senior business and technology leaders to help organizations transform how they manage people, finance and AI. With more than 30 years of experience in enterprise technology, Clare began her career on the customer side, spending 15 years at GSK before joining Workday in 2018. She is a recognized leader in responsible AI, cloud transformation and enterprise innovation, with a strong focus on building trusted, human-centered AI solutions that deliver measurable business impact. In the episode, Clare discusses: 0:00 How AI conversations evolved from skepticism to agentic productivity 5:51 Co-creating with customers to deliver proven AI outcomes 7:19 How Workday’s AI agents deliver significant productivity gains 9:06 Creating consistent AI experiences built on a unified platform 12:46 Responsible AI requires governance, transparency and risk management 17: 33 How trust and responsible AI drive lasting customer adoption To find out more about all the great work happening at Workday, check out the website www.workday.com

July 27, 202615 min

ServiceNow Series E219: ServiceNow HRSD, AI & Enterprise Transformation with KLM's Wessel van Enk

Today's guest is Wessel van Enk, two-time ServiceNow MVP and Tech Lead ServiceNow HR at KLM. Founded in 1919, KLM Royal Dutch Airlines is the national airline of the Netherlands and the world’s oldest airline. As part of the Air France–KLM Group and the SkyTeam alliance, KLM connects passengers to hundreds of destinations worldwide through its hub at Amsterdam Schiphol Airport, offering passenger, cargo and engineering services with a strong focus on customer experience and more sustainable aviation. Wessel is a two-time ServiceNow MVP (2025 & 2026) and ServiceNow Rising Star (2024) with more than a decade of experience helping organisations transform manual processes into efficient, automated workflows. Combining strategic business insight with deep technical expertise, he delivers practical solutions that improve operations and employee experiences. Wessel excels in global environments, bringing cross-cultural collaboration, calm leadership and a pragmatic approach to complex ServiceNow implementations. In the episode, Wessel talks about: 0:00 His journey from service desk agent to Employee Workflows specialist 2:38 Joining KLM to help lead its Employee Workflows transformation 4:12 Earning two MVP awards through community leadership and content creation 7: 04 Giving back to the ServiceNow community through knowledge sharing 8:27 How Hands-on learning and scripting skills accelerated career growth 9:45 Navigating complex global HR transformations across countries and cultures 11:44 How AI accelerates ServiceNow adoption and empowers teams 13:56 Excited about AI making ServiceNow more human-centered and efficient

July 20, 202615 min

E564 Enterprise AI Adoption: From Pilots to Scaled Business Value with PwC Ireland's Martin Duffy

Today's guest is Martin Duffy, Head of GenAI at PWC Ireland. Founded in 1866, PwC Ireland is one of the country's leading professional services firms, providing audit, tax, consulting, deals and technology services. By combining deep industry expertise with a global network, PwC helps organisations drive transformation, solve complex business challenges and create sustainable value in an increasingly digital world. Martin is a senior data and analytics consultant with over 30 years of experience helping organisations harness data to drive better business outcomes. He specialises in analytics strategy, building high-performing analytics functions and advancing organisational analytics maturity. With extensive experience across the financial services, public sector and manufacturing industries, Martin helps organisations unlock the full value of their data and make smarter, data-driven decisions. In the episode, Martin discusses: 0:00 His journey from early neural networks to modern GPT scale AI evolution 2:08 How their Client Zero AI journey shifted to human-centric trust approach 3:42 Their focus on automating tasks to drive AI adoption and trust 7:05 How Personal AI wins drive adoption and organisational growth choices 9:48 Top AI leaders combine governance, responsibility and growth mindset 11:00 How AI success blends leadership and grassroots adoption 12:01 Irish firms lag due to caution, process redesign and operating model maturity 13:21 The need to choose mindset, lead visibly and prioritise people change

July 13, 202624 min

E563 Building Enterprise AI Agents at Scale with Crafting's Sumeet Vaidya

Today's guest is Sumeet Vaidya, Co-Founder and CEO at Crafting . Founded in 2021, Crafting is an AI infrastructure platform that enables engineering teams to deploy autonomous coding agents in secure, production-like environments. Designed for enterprise organizations, the platform allows AI agents to write, test, validate and ship software using real infrastructure, data and dependencies. Crafting helps businesses accelerate software delivery while maintaining enterprise-grade security, reliability and operational control. Sumeet is an experienced engineering leader and entrepreneur focused on solving complex challenges that improve productivity. He has built and scaled high-performing teams across developer tools, consumer products, marketplaces and enterprise integrations. As an angel investor and advisor, he helps founders achieve product-market fit, strengthen their technology and business strategies, and build scalable companies. Sumeet is passionate about enabling teams to solve meaningful problems and create lasting impact. In the episode, Sumeet talks about: 0:00 His journey from big tech roles to startup founder 2:27 Crafting’s shift from improving developer tooling to now enabling AI agents 4:43 Betting on AI agents despite industry skepticism 7:36 Building an enterprise-first AI agent infrastructure for scaling globally 11:57 Why Agents need real testing capabilities to succeed 15:43 Why engineering leaders are caught between AI hype and practical execution pressure 19:46 The need for engineers to focus on outcomes and founders to understand motivationTo find out more about all the great work happening at Crafting, check out the website www.crafting.dev

July 9, 202625 min

Women in ServiceNow E16: People Before Platforms: The Human Side of ServiceNow Transformation with ServiceNow's Kim Beene

Today's guest is Kim Beene, Solution Sales Executive- Federal ITx at ServiceNow. Founded in 2003, ServiceNow is a leading enterprise cloud platform that enables organizations to automate, optimize and transform digital workflows across IT, HR, customer service and business operations. By connecting people, processes and technology on a single platform, ServiceNow helps businesses improve efficiency, eliminate manual tasks, enhance employee and customer experiences, and accelerate digital transformation at scale. Kim is a ServiceNow and IT Service Management leader with over 17 years’ experience in the ServiceNow ecosystem and more than 20 years in ITSM. Kim played a key role in the growth of Highmetric (now NewRocket), supporting ServiceNow solution delivery, customer success and platform adoption. Passionate about empowering teams, improving processes and building strong client relationships, Kim combines deep technical expertise with the ability to translate complex technology into meaningful business outcomes.In the episode, Kim discusses: 0:00 Her career journey from service desk analyst to 1,000+ ServiceNow implementations 2:25 Helping Army and Air Force modernize projects and assets 3:39 Why successful implementations require leadership, change management and clear goals 5:41 Advice to create internal champions by using the platform from day one 7:28 Why empathetic leadership builds stronger teams and lasting professional relationships 11:06 Successful AI adoption depends on people, training and change management 14:24 Her advice to believe in yourself and build a career that helps others 17:19 Great leaders inspire others through empathy, learning and knowledge sharing 19:50 Finding work/life balance to prioritize family, time and life’s moments 23:14 Excitement for ServiceNow growth, leadership and future opportunities

July 6, 202615 min

Women in ServiceNow E15: Bridging People, Process & Technology with Aramco Europe's Barbara Middelkoop Meijsen

Today's guest is Barbara Middelkoop - Meijsen, ServiceNow Solution Architect at Aramco Europe . Founded in 1933, Aramco is one of the world’s largest integrated energy and chemicals companies. With over 90 years of history, Aramco play a central role in global energy supply, producing oil, gas and petrochemicals at scale. The company focuses on reliable energy delivery while investing in lower-carbon technologies and innovation to support a more sustainable energy future. Barbara is an experienced consultant who bridges the gap between users, organizations and technology. She excels at translating functional user requirements into reliable technical solutions, while keeping organizational goals and process integrity in focus. Barbara can clearly communicate complex ideas and also turn them into practical implementation. She works well with a wide range of stakeholders and approaches challenges creatively, finding solutions when obstacles arise to ensure successful outcomes. In the episode, Barbara talks about: 0:00 Her journey from Watchmaker to tech, finding passion for ServiceNow 3:14 With teams like gears, digital work offers flexible solutions 4:45 Her belief that leaders learn from all and help others grow 5:40 Her day-to-day-role bridging technical and functional sides to improve processes 8:02 Why people often cling to old habits instead of embracing new solutions 9:09 Advice to practice in a personal ServiceNow instance to learn effectively 10:36 Learning from others and attending events in the ServiceNow community 12:22 How Community involvement broadens perspective and offers supportive learning 13:00 Why she’s excited to implement AI in ServiceNow to improve efficiency

June 29, 202624 min

Cybersecurity Series E24: How AI Is Changing Cybersecurity with Allianz Global Investors' Simon Collins

Today's guest is Simon Collins, Managing Director, Head of Security & Resilience (CISO) at Allianz Global Investors . Founded in 1998, Allianz Global Investors is a leading active investment manager. As part of the Allianz Group, the firm provides investment solutions across equities, fixed income, multi-asset and private markets for institutional and retail clients worldwide. Through research-driven strategies, a commitment to sustainability and global expertise, they helps clients achieve their long-term investment objectives. Simon is an experienced cybersecurity and operational resilience leader with more than 25 years in IT, specializing in information security, cybercrime investigation, fraud prevention, and cyber resilience. He has worked with organizations, boards and regulators to strengthen security frameworks and drive industry standards. Passionate about collaboration and knowledge-sharing, Simon regularly engages with cross-industry groups and conferences to promote best practices in cybersecurity and resilience. In the episode, Simon discusses: 0:00 His journey from IT support to cybersecurity resilience leadership 1:45 Bridging technical cybersecurity risks with clear business storytelling 3:47 Why AI cyber threats demand adaptation, not panic or restart 5:34 How AI accelerates vulnerability exploitation, increasing cyberattack speed and scale 11:31 A demand for faster patching and stronger cyber hygiene in the AI era 15:34 How AI adoption is accelerating a real-time cyber arms race 18:04 Why AI resilience risks are overlooked amid rapid adoption pressure 21:19 The need to reshape resilient teams with AI literacy and gradual adoption

June 22, 202620 min

Cybersecurity Series E23: Building Cyber Resilience in the AI Era with Grant Thornton Ireland's Howard Shortt

Today's guest is Howard Shortt, Cybersecurity & Data Privacy Partner at Grant Thornton Ireland. Founded in 1924, Grant Thornton Ireland is a leading professional services firm providing audit, tax and advisory services to businesses. Combining global reach with local expertise, it helps clients navigate complex financial, regulatory and strategic challenges. Its teams work across a wide range of industries, delivering practical insights and solutions that support growth, improve performance and strengthen governance. Howard is an experienced business leader specialising in cybersecurity, governance and cyber threat risk management. He applies leading practices in security operations, forensic investigation and team leadership to address incident response, critical infrastructure protection, threat mitigation and regulatory compliance. Howard also delivers cyber security advisory services across multiple countries and sectors, and is a trusted advisor to senior leaders, translating complex technical issues into clear, actionable insight. In the episode, Howard discusses: 0:00 His journey from retail jobs to cybersecurity and digital forensics expert 2:39 How a childhood curiosity sparked lifelong passion for cybersecurity and forensics 5:31 Shaping a lifelong consulting career with a customer-focused mindset 7:12 How AI is accelerating cyber threats and strengthening defences simultaneously 8:40 Why Irish businesses remain underprepared for evolving AI-driven cyber threats 9:40 How a lack of preparation undermines cyber resilience and response 11:36 Cyber resilience requires leadership preparation, communication and realistic exercises 13:45 Cybersecurity demands constant learning, adaptation and mastering fundamentals 16:15 His advice to start with cybersecurity fundamentals and build knowledge step by step To find out more about all the great work happening at Grant Thornton Ireland, check out the website www.grantthornton.ie